Aizan @AizanTech
An idea-based company that helps you connect with your customers through intelligent cloud-communication tools. #AizanTechnologies #AizanCloud #CX #IVR aizan.com Toronto, Ontario Joined January 2011-
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Disclaimer: #Qtivity is shifting the paradigm of the on-hold experience. 👏 Transform your #CX by empowering your callers to define their in-queue experience. Interested in changing the on-hold paradigm? Learn more today: buff.ly/3r5m8Qh
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Making "Enterprise Connections" at #EnterpriseConnect (@enterprisecon) One of our favorite parts of traveling to industry events is connecting with various interesting & influential people. It's the perfect opportunity to exchange ideas, solidify partnerships & forge new ones!
We've arrived in #Orlando, FL, for #EnterpriseConnect 2024 (@enterprisecon) 👋 We're thrilled to be here & can’t wait to connect with industry leaders, share insights & explore the latest advancements in enterprise communication technology. Be sure to connect with us!
Age demographics are a game-changer in #CX. But it's not just age – digital natives vs. digital immigrants also shape preferences. And it's just one piece of the CX puzzle. Our article authored by @arnoldjon explores the challenges shaping #CX today: buff.ly/42A0dPq
Ready for an interactive journey? Take on the role of a contact center agent with our #AizanSimulator! It's a free, fun-filled experience with a surprise in store for you. 🕹️ ➡️ START HERE: bit.ly/start-aizan-si…
With @arnoldjon, we've thoroughly investigated the #US contact center market, understanding its scale, trends, and #CX pain points. The data validates untapped potential for #Qtivity in contact centers. Download our recent Industry Report now: bit.ly/us-contact-cen…
Within a year, #GAI (Generative Artificial Intelligence) has revolutionized #AI. The next big thing for 2024? #AGI (Artificial General Intelligence), aiming to mimic human intelligence beyond specific tasks. Discover more in our article: buff.ly/3SCpchI
Jeremy Watkin @jtwatkin
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23K Followers 20K Following Founder @PracticalCX®. Commissioned author @Sage_Publishing. Adjunct faculty @IndianaTech. @LinkedIn Top #CX Voice. 🖤💛 Steelers! Tweets are mine.Blake Morgan @BlakeMichelleM
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109K Followers 14K Following Customer Service and Experience Expert | Keynote Speaker | NYT Bestselling Author | Shep helps companies deliver AMAZING customer service experiences!Rod Mitchell @CXBunited
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790 Followers 485 Following Five9 Partner Events are my work jam. Music, foodie, social 🦋. Thoughts & tweets are my own. #PartnerPowered #MusicRocksMySoulCX-Excellence / Micha.. @CxExcellence
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2K Followers 414 Following Marketer & Technology Enthusiast. Views are my own.Sheila McGee-Smith @McGeeSmith
15K Followers 2K Following Contact center/enterprise communications industry analyst. NYC born and bred, concrete jungle where dreams are made of.Sudha Bhat, CCXP @sudhbhat
3K Followers 3K Following CX Strategy | Customer Analytics Professional |Fanatical about Driving Customer Experience |Ardent Traveler & Reader| Stop your mental muddle- Life is Blisssherikendall @sherikendall
848 Followers 473 Following CX professional, learning & development leader and obstacle course competitor.Aileen Day, CCXP 🤘 @AilsDay
2K Followers 2K Following 📣 of #CEHX | Listener | #CX Author - Advisor - Speaker | Twitch Affiliate | Sage Publications CX Case Study Series Editor |🎙 Host of 'The Value Driven Brand'SCTC @SCTCconsultants
298 Followers 102 Following SCTC offers organizations information & communications technology answers through a professional network of experienced, vendor independent, vetted consultants.Steve Keating @LeadToday
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327K Followers 171K Following Helping AI driven companies generate value•Top10Influencer #AI #BigData #DataScience #IoT #MachineLearning #Analytics #CloudGatherUp @GatherUp
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4K Followers 2K Following The latest #CustomerExperience best practices, news and research. Brought to you by @SimplerMediaGrp, the publishers of @CMSWire and @GetReworked.Beck Roemen @BeckyRoemen
2K Followers 2K Following #Founder of @RedeHealth, #startup enthusiast, #mentalhealth advocate, passionate about #healthcare #innovation & all things #digitalhealth.Megan Burns @MeganBurnsCX
3K Followers 133 Following Customer & Employee Experience Expert - Speaker/Writer/Coach - CEO, Experience EnterprisesCustomer Experience @si_labs_cx
697 Followers 451 Following Curating #cx, #customerexperience and #experience content by @bnns of @si_labs (currently experimental setup)TBG Customer Experien.. @KTLaffan
199 Followers 130 FollowingScotty Werner, Custom.. @Scottywerner1
308 Followers 118 Following Each day I wake up with the passion to motivate and inspire individuals to change the world when it comes to customer service.Jim Tincher, CCXP @jimtincher
1K Followers 385 Following Heart of the Customer founder and nationally recognized customer experience expert, journey mapper, speaker, author, and entrepreneur.SI: Customer Experien.. @DigitalCustX
2K Followers 1K Following North America’s top #CX event series! Bringing together leading Customer Experience professionals for over 10 years. Join our next event - DCX on March 29-30Customer Experience &.. @Ipsos_CX
4K Followers 2K Following Ipsos is the global leader in designing, measuring & delivering value from Customer Experience programmes and the largest Mystery Shopping agency in the world.Ian Golding, CCXP @ijgolding
7K Followers 3K Following Certified Customer Experience Professional, speaker & blogger. Author of 'Customer What? The honest and practical guide to customer experience'CXC ~ Certified Custo.. @CertCXCatalyst
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1K Followers 1K Following #SocialMedia #customerservice #customerexperience #leadership #motivation Loving #father #foodie and #music + #sports fan. #dad #followme #daddy3 #professor#CustomerExperience @CustExpWorld
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691 Followers 662 Following CEO,Professional Speaker,Author and Mentor. Expert in quality management,customer experience and technologies #custtalk #custserv, #processimprovementMarilyn Suttle @marilynsuttle
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902 Followers 1K Following Experience Management | We Support Build Customer-Centric Businesses Globally | Advisory | Training | Tech | Research | https://t.co/10mq3FeLRk | 🌎Bill Quiseng @billquiseng
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798 Followers 2K Following A customer experience community. Join us for latest CX. #cx #journeymapping #customerexperience #servicedesign #crm #customerjourneyCX Effect @cx_effect
231 Followers 447 Following CX Effect is a technology outfitter focused exclusively on customer experience. We help organizations map solutions and gear up for digital transformation.MKL CX @MKL_CX
184 Followers 97 Following MKL CX - Customer Experience Agency. From conception, to strategy, to leadership training, to project implementation, we deliver your Customer Experience needs.Megan Fehn @MeganFehnCX
185 Followers 180 Following my big 3: 1️⃣ serve others 💁🏼♀️ 2️⃣ add value 📈3️⃣ listen👂🏼| #customerexperience #customerdelight | #leadership | 💙💚We're honored to have Sir Terry Matthews as a Keynote Speaker at the SCTC 2023 Annual Conference. Sir Terry Matthews is the founder and Chairman of (1/2)
Did you know? 43% of #Cyberattacks target #SmallBusinesses. Don't think you're too small to be on their radar! 🚨 Check out our latest infographic on why cybersecurity is a MUST for businesses of all sizes — even small businesses. #ProtectYourData #NCSAM #CybersecurityMonth
#GetToKnowIristel 👋 Behind what we do as a #telecom wholesaler lies crucial physical and logical interconnections to ensure smooth & reliable communications exchange. Save it for future reference, or in case you ever need a reminder of our role in the market!
Do you really know us? 🤔 To truly #GetToKnowIristel, you need to understand the #WholesaleTelecom market first. And because a picture is worth a thousand words, here's an infographic. Save it for future reference, or in case you ever need a reminder of our role in the market!
How AI is Transforming Voice Comms - My Latest for Aizan jarnoldassociates.com/blog/2023/9/1/… @AizanTech #voice #ai #automation #ucoms #ucaas #contactcenter #ccaas #cx #guestpost #digitaltransformation
Alex Gaw, Contributing Analyst at @TheFuturumGroup, provides a roundup of the latest M&A and funding stories in the #CX space. In this edition, he writes about the intended acquisition by @WebMD Health Services of @Limeade, and more. bit.ly/449xT6e #CX #WebMD #Limeade
Overcoming Today's Business Challenges With Innovative #CX buff.ly/3pGsEMo - @jeanniecw via @cmswire #custexp
AI-based technologies have the capacity to take #CX to a higher level by drawing from across the organization rather than from just the #ContactCenter. Find out how @arnoldjon teaches us to think beyond the #chatbot and get a richer payoff from #AI 👉 okt.to/ulNIYk
Solve your toughest #CX & Sales challenges w/ @uniphore's #GenerativeAI for #Enterprise Conversations. An Conversational #AI & #Automation platform helping contact centers and sales organizations. uniphore.com #custserv x.com/i/broadcasts/1…
Don't miss this enlightening discussion about CPaaS & The Future of Messaging featuring @mobilesquared's Nick Lane, S&BTS Global's Scott Warner and @cpaasaa's very own @kevnet! #cpaas #messaging #cx #cpaasaa @cpaasaa @smartcomsummit x.com/i/broadcasts/1…
NICE announces the launch of CXone as an EU Sovereign Cloud CX Platform. Organizations can now benefit from the breadth and depth of CXone in alignment with EU security, data protection, and compliance requirements. Read more >> okt.to/eqVBLK
This Pride Month, we’re celebrating the diversity of our extraordinary NICErs around the world with a packed calendar of fun events. At NICE we continue to implement an equal, inclusive, and diverse culture, not only during Pride month, but every day of the year.
Call centers and customer support aren't just for retails stores or B2C brands - they're also important for B2B companies. To offer a strong #customerexperience, provide a dedicated support system to address any issues promptly. Be accessible and resolve problems swiftly.
The most successful brands are preparing now to serve customers digitally in the future. But preparing for a world and technology that doesn’t yet exist can be challenging, especially when deciding what channels and advancements will last and which are fleeting trends.
New technology and digital experiences open the door for brands to deliver excellent #CX to customers that is personalized, convenient, and relevant. But as technology and customers change, brands must stay involved and agile to adapt and lead in a changing digital world.
Customer experience looks different than it ever has before. With a looming recession, CX teams have incredible opportunities to innovate and connect in new ways. Here are 100 fresh statistics about the state of #CX in 2023: forbes.com/sites/blakemor…
Rethink the CX tech stack to drive customer-led growth ow.ly/thyu50OTxV8 #CXmanagement #customerexperience #custexp #CX
05 technologies strategies to meet rising customer expectations. Source @techmenttech RT @antgrasso #CX #Tech #CustomerExperience
The modern CX space is full of challenges and opportunities. Leveraging CX tech is critical to meet evolving expectations and create a customer-centric culture. Here are some tips that practitioners can take away from @interactionsco’s latest CX survey data. #sponsoredcontent
Let’s dive deeply into understanding how bad #customerexperiences result in catastrophes. #infographic @XoxoDay #CX #Tech #marketing #guide #DigitalTransformation #commerce