Dave Michels @DaveMichels
Founder of TalkingPointz. Enterprise Comms Pro. TalkingPointz Insider Report. #CX #UCaaS @NoJitter Want to converse? Find me on LI. TalkingPointz.com CO, NJ, PT Joined November 2008-
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Teams Overshadowed by Copilot Again Despite Two Huge Milestones: Microsoft has revealed two huge milestones for Teams despite the collaboration platform taking a backseat during the vendor’s earnings call as Copilot dominated discussions again. … bit.ly/3wdpu69
The end of coral reefs as we know them: Paige Vickers/Vox Years ago, scientists made a devastating prediction about the ocean. Now it’s unfolding. More than five years ago, the world’s top climate scientists made a frightening prediction: If the… bit.ly/3QkSBvi
Tesla’s Autopilot and Full Self-Driving linked to hundreds of crashes, dozens of deaths: Image: Owen Grove / The Verge In March 2023, a North Carolina student was stepping off a school bus when he was struck by a Tesla Model Y traveling at “highway… bit.ly/3Wh5xG3
Google CEO On Owning ‘Best’ AI, 1,000 New Cloud Products And Workspace Security: Google CEO Sundar Pichai’s bold remarks during Google’s earnings report include touting Workspace as the leader in cybersecurity, Google Cloud and YouTube having a combined… bit.ly/49P6JUo
Tesla’s in its flop era: Cath Virginia / The Verge | Photo by Grzegorz Wajda, Getty Images When Tesla releases its first quarter earnings this afternoon, the company’s CEO Elon Musk will field the usual questions about new products, new factories, and… bit.ly/49VftIu
Neat Bar Pro Now Pairs with Shure’s Microflex Ecosystem: Neat has partnered with Shure to improve audio-visual user experiences by enabling the seamless integration between the Neat Bar Pro and various Shure Microflex Ecosystem solutions. By combining… bit.ly/4dqUOPR
AT&T’s ‘Endgame’ Is To Boost Business Revenue Through 5G, Fiber, CEO Says: AT&T has a plan to boost business revenues through a mix of its core 5G and fiber-based connectivity services and legacy voice services decline, the telecom giant’s CEO John… bit.ly/3Ugo9mX
Discover the latest insights and innovations in #AI-driven customer experience solutions with @Mike_Burkland, CEO of @Five9, as he speaks with @DaveMichels, Lead Analyst at TalkingPointz. Watch now. @cxtodaynews #CX livesocial.seismic.com/tdnnx3
Target confirms it’s all but completely ditching DVDs in physical stores: Image: Target Target is scaling back the presence of physical media in its stores. A spokesperson for Target tells IGN that the company is “transitioning the limited assortment… bit.ly/49Oxet7
Tesla Model Y vs. Fisker Ocean Electric SUV Comparison: A Flashy Threat to Tesla’s Dominance motortrend.com/reviews/2023-t…
Microsoft To Invest $1.5B In UAE AI Developer G42: Microsoft and UAE AI company G42 partner up with help from the Biden administration. bit.ly/4aG5iZz
NEC Exits Premises-based UC: By Dave Michels Though it exits UC, NEC’s UCaaS strategic alliance with Intermedia, which created UNIVERGE BLUE, continues. bit.ly/4d6lS6I
The GOP Is Blocking A Last Ditch Effort To Bring Cheap Broadband To Poor Americans: The FCC’s Affordable Connectivity Program (ACP), part of the 2021 infrastructure bill, currently provides 23+ million low-income Americans a $30 broadband discount every… bit.ly/4b0XuRZ
Viewz> TalkingPointz: NEC Exits Premises-based UC: Though it exits UC, NEC’s UCaaS strategic alliance with Intermedia, which created UNIVERGE BLUE, continues. bit.ly/3vXFgSG
How to tame notifications on your Android phone: Quiet, please. | Illustration by Samar Haddad / The Verge Notifications are the soundtrack to modern digital life. When they’re out of control, they make it hard to hear anything else going on. But if… bit.ly/445H5JK
Meta says Llama 3 beats most other models, including Gemini: Illustration by Nick Barclay / The Verge The next generation of Meta’s large language model Llama, which releases today to cloud providers like AWS and to model libraries like Hugging Face… bit.ly/3vXw2pu
Is It Too Late to Do Something About Dangerous “Forever Chemicals”?: For many, the EPA’s new regulations are a day late and a dollar short. bit.ly/3QaShz8
Meta launches Llama 3, wide availability with more versions on deck: By Larry Dignan Meta launched its Llama 3 open source large language model and said it will be available on AWS, Databricks, Google Cloud, Microsoft Azure, Snowflake, IBM WatsonX,… bit.ly/445H7kU
WIRED: The US Government Has a Microsoft Problem buff.ly/4azbaUy
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692 Followers 3K FollowingDiscover the latest insights and innovations in #AI-driven customer experience solutions with @Mike_Burkland, CEO of @Five9, as he speaks with @DaveMichels, Lead Analyst at TalkingPointz. Watch now. @cxtodaynews #CX livesocial.seismic.com/tluMGD
We're eager to SPRING into our latest 8x8 updates that will transform your communications & collaboration this year! 🌷 🌼 Join us on May 1 to see our exciting new offerings that further enhance experiences with employees, partners & customers: bit.ly/4aIHfZE #SMS #AI
It was great Enterprise Connect[ING] last week. Thanks for the conversations @craigdurr @MelodyBrue @McGeeSmith @RobArnoldUCC @RGareiss @imlazar @Will_MWhite @Roopamjain @DaveMichels @zkerravala @DLundIDC @WayneNH @patrickwatsonuc @blairplez @christinamcal_ #enterpriseconnect
Analysts weigh in: Key trends from Enterprise Connect ringcentral.com/us/en/blog/ent… via @RingCentral blog #EC24
I can’t think of a better conference booth attention grab than “smooch the pooch”! @enterprisecon
I'm starting to get a little sad about how far down I have to scroll in the "what year were you born" drop down on surveys 😂
Last night was epic! Thank you all! More pics to come! #enterpriseconnect #EC24 #CXnation @McGeeSmith @pri_rathnayake @NikiHall @EvanKirstel @DaveMichels
We're excited to welcome 30-year #CX industry thought leader Steve Blood who joins @Five9 today as VP of Market Intelligence and Evangelism. Learn more: #Five9Joy #CustomerExperience #ThoughtLeader #Gartner #NewHire #Leader livesocial.seismic.com/tZ7Zg8
Was wonderful connecting with many of our analysts at @enterprisecon at the @Webex analyst exchange @Roopamjain @DaveMichels @javed_khan @SaleemaSyed2 @blairplez
@DaveMichels @adignan Slight over the top move … little pull draw.
@JohnnyZT @DaveMichels Baseball swing still likes to rear Its ugly head 🤣
@DaveMichels Well I use a GPS which may atrophy my directional and wayfinding skills but I’d argue my brainpower is better spent on other things than memorizing street and neighborhoods
In agreement with @DaveMichels - Generative AI Not Likely to Increase Customer Satisfaction nojitter.com/contact-center…
Jeff Lawson’s departure from @twilio is massive news in our industry. As ever, Dave’s writing is incisive here, and the praise for Jeff on his valediction is well-deserved! #Founder #visionary #EntrepreneurLife
Viewz> TalkingPointz: Insider Lite: Happy New 2024! (Twilio, Intermedia, Calabrio): Happy new year, now get back to work. This is the Insider Lite – the free post/newsletter (unlike the Insider Report, which hides behind a paywall. My NY resolution is… bit.ly/3Sawp8h
Made it to Miami…..next stop….Peru!! #MyFive9 travels
.. but many of us #AVtweeps die hards have #CES2024 in between @tdalbright @nancyblanchard @NJDavidD @synigizesales @carybran @mhershkowitz @polinchock @ultraleap @nickycoston @barryfrey @BluefinLcd @AuroraMMCorp @EvanKirstel @DougonIPComm @JohnRHenkel
Beautiful things of the past :) #phones #pub #decor @LooseMooseTO
@DaveMichels Contrary to Dave's opinion, AI, powered by rich proprietary data, is set to outshine new human agents and may even surpass veteran agents in efficiency.
We have work to do
Beer drinking in America falls to the lowest level in a generation buff.ly/3GZmV9N