CX-Excellence / Michael Brandt CCXP @CxExcellence
#CCXP | #CX | Voice of Customer #VOC | #Complaint Management | Customer Journey Mapping #CJM | #Speaker & #Panel #Moderator | #Training cx-excellence.com Lugano, Switzerland or remote Joined December 2019-
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Let's Work Together! Courses can be organized on-site or remotely. Courses can be customized in alignment with client requirements. Don't hesitate to get in touch to discuss your requirements. #CustomerExperience #CXTraining #OrganizationalDevelopment #CX
Grateful for the inspiring feedback! 🙏 Thrilled to have shared insights on complaint resolution and CX strategies. Let's continue to be torchbearers in enhancing customer experiences! #CustomerExperience #InspiringLearning #CXLeaders #Gratitude #FeedbackFriday
Transform your approach to Customer Journey Mapping with our tailored program! 🌟 Gain expert guidance and hands-on experience to revolutionize your strategy. #CustomerJourneyMapping #BespokeProgram #EnhancedCX #HandsOnLearning #VisualizeSuccess #TailoredWorkshops
A pivotal feature of our approach includes a 2-hour consultation call before the workshop begins. This essential step allows us to grasp your organization's unique challenges and goals, ensuring the course content is perfectly tailored to yield the greatest impact.
Unlock the power of customer mapping with our in-house workshops! 🗺️✨ Book now and enjoy a special deal: 20% off for workshops confirmed by June 30th! #CustomerMapping #WorkshopDeals #InHouseTraining #TailoredLearning #SpecialOffer
Contact me to discuss how I can assist you with Customer Journey Mapping, Voice of Customer Programs (e.g. NPS, CSAT, etc) or other CX-related challenges! I am based in the South of Switzerland, and therefore within easy reach of most locations.
Join us for a transformative journey in our Course Overview. Discover a dynamic methodology aimed at elevating customer satisfaction and refining the overall customer experience. #CustomerJourneyMaps #VisualizeExperience #ResponsiveCulture #WorkshopLearning #CXMethodology
Thank you, I.M. Helsinki, for your heartfelt review! It was a pleasure having you at the workshops on Voice of the Customer and Customer Journey Mapping. 🌟 #Grateful #CXExcellence #CustomerJourneyMapping #VoiceOfTheCustomer
Thanks very much @thinkers360 for sharing details of our new #CXM training course. Limited numbers. Hosted in London, June 2024. Sign up for more info and to reserve your place
Thanks very much @thinkers360 for sharing details of our new #CXM training course. Limited numbers. Hosted in London, June 2024. Sign up for more info and to reserve your place
This course goes beyond education; it's a transformative journey, empowering participants with the skills and tools for independent Customer Journey Mapping.🌟 #CourseTakeaway #CustomerJourneyMapping #TransformationalLearning
Delve into the world of Customer Journey Mapping with our comprehensive Course Coverage, exploring its purpose, structure, and essential steps. 🌟 🚀 #CustomerJourneyMapping #CourseCoverage #CustomerExperience #VoC #ActionPlan
Contact us now at [email protected] to secure a training program meticulously crafted for your organization's unique path to success. #CustomerJourney #InteractiveLearning #PracticalExperience #CXStrategy #IndustryExperts
Customer Journey Mapping courses are designed to be practical and interactive, ensuring that participants actively engage in creating their own organization's customer journey maps. #CustomerJourney #InteractiveLearning #PracticalExperience #CXStrategy #IndustryExperts
I offer tailored solutions that cater to businesses of varying sizes and financial capacities! Don't delay any longer; seize the opportunity to connect with me now! #Workshop #CustomerExperience #Innovation #Efficiency #CustomerLoyalty #BusinessGrowth
I was privileged to have been invited by @consultingchris to join him on his CX Superheroes podcast to discuss CX Management Training. Thanks Christopher, I really enjoyed our talk. buff.ly/3UjnHFU #CX #personaldevelopment #Training
🔍 Why does your company need this workshop? Because it's more than just a workshop—it's a transformative journey towards unlocking hidden opportunities, streamlining processes, driving innovation, and enhancing customer loyalty. #Workshop #CustomerExperience #Innovation
Gain insights into crucial touchpoints and define moments of trust. Plus, book now to enjoy a special deal - 20% off for workshops confirmed by 30th June! Let’s cultivate excellence together! #CustomerJourney #Mapping #Workshop #CustomerExperience #Enhancement #BusinessStrategy
Start your journey to unparalleled customer insight and business transformation by reaching out for a customized proposal. #CustomerExperience #SeamlessHandoffs #CXStrategy #CustomerJourneyMapping #BusinessSuccess #CustomerLoyalty #CXConsulting #CXTraining #DataAnalytics
We Have Answers For You! I can offer solutions for all company sizes and budgets! Don't wait, get in touch now! #CustomerExperience #SeamlessHandoffs #CXStrategy #CustomerJourneyMapping
Discover the Key to Seamless Customer Experiences! Dive into our blog: bit.ly/43mNOyI #CustomerExperience #SeamlessHandoffs #CXStrategy #CustomerJourneyMapping #BusinessSuccess #CustomerLoyalty #CXConsulting #CXTraining #DataAnalytics
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James Gingerich #B2B .. @jamesvgingerich
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Prof. Sally Eaves @sallyeaves
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52 Followers 492 Following welcome to my profile🫶 I am e new Freelancer💛 I am expart in:⤵️ LOGO DESIGNER(designs of logos,card design Twitter marketing and much more)
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ابو متعب ال�.. @mt_nzy70673
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buybankservice @HoseenRobin
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Adinor Puplampu @puplampu_adinor
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Shep Hyken @Hyken
109K Followers 14K Following Customer Service and Experience Expert | Keynote Speaker | NYT Bestselling Author | Shep helps companies deliver AMAZING customer service experiences!
Jeremy Watkin @jtwatkin
19K Followers 16K Following Bringing people and technology together to deliver AWESOME customer experiences. Director of #Custserv and #CX @NumberBarn. #running #flyfishing #CXQOTD #cctr
LeslieO @LeslieO
6K Followers 6K Following Leslie O'Flahavan: E-WRITE honcho. Plain language advocate. Writing teacher: @LI_Learning, web content, email, chat, social media. Mentor. Writer. Reader.
Ben Motteram 🇦🇺 @CXpert
11K Followers 7K Following I work with leaders to transform organisations into ones that are loved by employees and customers.
Stephanie Thum, Ph.D... @stephaniethum
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🇺🇦Evan Kirstel .. @EvanKirstel
362K Followers 322K Following Tech influencer, contentcreator/Industry Expert w/550K Social followers focused on Enterprise 💻 Cloud ☁️5G 📡AI 🤖Telecom ☎️ CX 🔑 Cyber https://t.co/OtwbCuhoMX
Jenny Dempsey @jennysuedempsey
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Annette Franz, CCXP @annettefranz
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Blake Morgan @BlakeMichelleM
14K Followers 3K Following Customer Experience keynote speaker, CX Futurist, bestselling author, host @ Modern Customer Podcast, 2 amazing kids w/@JacobM
James Gingerich #B2B .. @jamesvgingerich
144K Followers 122K Following #DigitalTransformation #Cloud #ContentServices #Manufacturing #Robotics #Automation #HealthTech #InsurTech #FinTech #BigData #IoT #IIoT #History #FutureOfWork
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Debbie Szumylo @DebbieSzumylo
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Nick Mehta @nrmehta
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Elitsa Krumova @Eli_Krumova
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Beatriz Machado @beatrizhmachado
110 Followers 940 Following Ghostwriter of educational email courses for futurists and innovators | Forever curious about the innovations that will change our world
Dr. Majid Rafizadeh @Dr_Rafizadeh
122K Followers 130K Following President International American Council,Businessman,@Harvard,TV Personality,Fmr Ambassador,Award Winning Scientist,CNN........... [email protected]
Dalith Steiger @DalithSteiger
116K Followers 108K Following Co-Founder of #swisscognitive #cognitivevalley - all #Switzerland companies using #AI and #cognitive #technologies united in one network – Why Wait? Act Now!
Bernard Marr @BernardMarr
139K Followers 56K Following 📖 Internationally Best-selling #Author 🎤 #KeynoteSpeaker 🤖 #Futurist 💻 #Business, #Tech & #Data Advisor #AI #AR #VR #BigData #Robotics #MachineLearning
THE AI ANDY FITZE @andy_fitze
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Huang Qichang @HuangQi90590124
801 Followers 5K Following Deputy Branch Manager HSBC Bank Dubai, father, Hard worker family, good friends, great wine ,Accept the challenge of today for the growth of tomorrow, No porn.
Mohammed Al Dossary @Saudi_Tweet
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Customer Experience @CXinthecityVlog
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Todd Vecca @ToddVecca
69 Followers 117 Following CX Thought leader, Speaker, Writer, Pod Cast host, with some Comedy/Improv mixed in. Passionate about making people and businesses better than they imagined.
Michele Carlson @mishcarlson
158 Followers 717 Following Wife | Mom of 4 💗💙💗💗| Product Marketing @NICELtd | #AI | #CX | #yogi 🧘🏻♀️| #skier ⛷
Nick E. Delis @Nick_E_Delis
821 Followers 1K Following Techie #nerd meets #fraternity guy with style. #five9 #ai #ccaas #cx #sales #executive #mlb #nba #travel #united #delta #EmotionalIntelligence #sportsjunkie
Christian Renard @christianrenard
11K Followers 8K Following 40+ y. Entrepreneur. Founder Aximark. Building Data & Trust-based Human-Centric Systems & Architectures. Making sense of #AI and #PLG (#ProductLedGrowth)
Theje Soluciones @Thejesoluciones
172 Followers 490 Following Empresa de Telecomunicaciones y Tecnología brinda soluciones de comunicación masiva
Custerian @Custerian
997 Followers 1K Following Real World #transformation partner Get more of the right stuff done #changeandtransformation #customerexperience. Big Stuff, Small Stuff. Get It Done Stuff
Tyson Grubb @JustBeHelpfulCX
55 Followers 187 Following CEO and founder of Instrument Choice - Always learning - Customer Experience Tragic
Cecilia Ihrivbogbe @CeciliaIhriv
252 Followers 226 Following ✨I want to show off Jesus with my life 🥹✨Disruptive Thinker ✨TEDxOrganizer ✨Passionate about CX & Public Policy ✨Storyteller ✨The World is Your Oyster 🦪
Steve Dawson @StevenDawsonSD
3K Followers 3K Following Founder & CEO @powerconnectai ⚡️🚀 Powered #GenAI solution for the #Energy & #Utility industry to empower and educate Customer Service & Customers.
Eric Smith @PCISecurityTips
7K Followers 7K Following Director of Content Marketing for @SecurityMetrics, writing about #cybersecurity, #infosec, #pcicompliance, and #HIPAA news and tips. I'm also a wandmaker.
Alberto Thomas @CustomerTechn12
454 Followers 1K Following My name is Alberto Thomas. I'm a Customer Technical Support Expert in USA.
سعد السنيد T.. @SaadSaadriyadh
455 Followers 2K Following Passionate with Work environment and people development /Speaker /Writer /Training Adviser #Customer Service #Business Development # Sales # Project Management
Ben Dowe @BenD57769
55 Followers 104 Following Passionate Customer Experience & Contact Centre Professional
Wakanda Business @WakandaBiz
3 Followers 85 Following We have a CRM system for Africa with the typical tasks of CRM systems such as email, WhatsApp and Social Media Campaigns, Customer Management, centralized inbox
Advise @advise_mkt
2 Followers 98 Following Advise es una consultora de Marketing cuya misión es ayudar a los anunciantes a optimizar sus recursos de publicidad. En una industria cada vez más compleja es
mPulse @mPulse_mMatrix
139 Followers 493 Following Leveraging Brand Insights with Real-time Sentiment Analysis
Savvy @savvyshopperr
377 Followers 3K Following
Unyime @Unyime_friday1
111 Followers 2K Following Talk about #DataAnalytics #StorytellingWithData #ProblemSolvingTechniques #DataScrapping #DataWrangling #DataCleaning #DataManipulation
Vince Lupe | Callnovo.. @vlupe_callnovo
38 Followers 139 Following Callnovo Contact Center ® is a renowned 20-year-tenured call center outsourcing provider and leader in AI customer service/AI technical support innovation.
Damance Consulting @DamanceConsult
17 Followers 113 Following
Aijaz Ahmad @aijaz4cim
19 Followers 170 Following
The US Women's team has made it clear that they will resign immediately if the Olympic Committee allows Lia Thomas to try out. "We don't need an outsider," the Coach stated. "We are champions solely composed of females. We don't welcome male participation." Kudos to these women…
@TigayBarry Why is everyone so Petrified about a tiny little country about the size of NJ occupied by only 7.2 million Jews whose history in thr region historically dates back before Roman times. Seems alittle ridiculous to me!
@WallStreetSilv Foreigners say that a US election doesn't affect them as much as their own. Hate to break it to them, but when an illegitimate "president" steals an election and then puts into place policies that destroy the economy and society for the power of global communists, IT DOES.
An anonymous group has funded and constructed a giant screen with loudspeakers outside the @UCLA Pro-Hamas Encampments showing footage of the October 7 Massacre on loop. Bravo to these geniuses. #StandWithIsrael
I hate to break the bad news, but Sam passed away naturally at 18 years old two days ago. He went downhill quickly (less than 10 hours) due to a pericardial effusion. He was just playing with his ball two days before. We stopped at the dog park on the way to the vet for one last…
On the 10th April 2021 Millie arrived into the BRNGB family. As normal she went had a vey check, and foster mum even asked the vet "she's not pregnant is she?" because something just seemed off about this very judgey fluff ball! "No" said vet......."mmmmmm" said foster mum!…
The ECXO.ORG- European Customer Experience Organization is thrilled to announce our new media partnership with 1to1 Media, a dynamic digital magazine founded by the remarkable Don Peppers and Martha Rogers #ECXO #MediaPartnerships @1to1Media #CX @DonPeppers @tteclife #custexp
Gone but not forgotten If you have an OTRB pet, please share a picture with our community 🌈
@adnanalamoudi @OGAride Saying “genocide” doth not a genocide make my friend.
Happy #LesbianVisibilityDay. Here’s my full speech from yesterday’s parliamentary debate with subtitles .
I have many wonderful gay friends of both sexes but it’s very telling that’s it’s lesbians being verbally abused, repeatedly being called bigots for not wanting a physical relationships with men who say they feel like women. At what point do we collectively realise how much of a…
Happy #LesbianVisibilityDay. Here’s my full speech from yesterday’s parliamentary debate with subtitles .
Thanks very much @thinkers360 for sharing details of our new #CXM training course. Limited numbers. Hosted in London, June 2024. Sign up for more info and to reserve your place
Accelerate CXM Learning buff.ly/3QcJbBK via @consultingchris of @LexdenGroup on @thinkers360 #ChangeManagement #CustomerExperience #DesignThinking
E👏X👏P👏E👏L👏L👏E👏D Earlier today, antisemitic scum Khymani James was kicked out of Columbia after his murderous rant targeting Jews went viral on social media.
For larger reach...🚀🚀🚀 #CX
Contact us now at [email protected] to secure a training program meticulously crafted for your organization's unique path to success. #CustomerJourney #InteractiveLearning #PracticalExperience #CXStrategy #IndustryExperts
@CxExcellence it's pretty cool to see given how different it is today
"A customer talking about their experience with you is worth ten times that which you write or say about yourself." - David J. Greer
My thoughts on the people who have the audacity to chant death to America while enjoying the privilege of being here:
I have never heard a better explanation about why so many parents are invested in the idea of the ‘trans child’. We all know someone like this. We all know what an impact they can have on a workplace…
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