JN Halm @jn_halm
A hub for resources on how organisations can use excellent customer service to create exciting customer experiences to build lasting customer relationships Joined January 2022-
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Every day of the life of a customer-handling rep must be some following up that must be done. It is the lazy and ill-informed customer-facing employee who says he has no work to do. #ServiceandExperience #CustomerExperience #CustomerService #ServiceExperience #ServiceSins #JNHalm
Following up on customers is something that must never end. #ServiceandExperience #CustomerExperience #CustomerService #ServiceExperience #ServiceTheExperience #ServiceRules #ServiceSins #CustomerRomance #JNHalm
Following up on customers is central to the fortunes of every business. #ServiceandExperience #CustomerExperience #CustomerService #ServiceExperience #ServiceTheExperience #ServiceRules #ServiceSins #CustomerRomance #JNHalm
Each follow up message and offer must be different for every stage of the customer’s relationship. #ServiceandExperience #CustomerExperience #CustomerService #ServiceExperience #ServiceTheExperience #ServiceRules #ServiceSins #CustomerRomance #JNHalm
Smart businesses are able to pool together the right tools and technology to ensure that following up is done in the most professional way possible. #ServiceandExperience #CustomerExperience #CustomerService #ServiceExperience #ServiceRules #ServiceSins #CustomerRomance #JNHalm
Smart organisations have a laid-down system and strategy for following up. #ServiceandExperience #CustomerExperience #CustomerService #ServiceExperience #ServiceTheExperience #ServiceRules #ServiceSins #CustomerRomance #JNHalm
Following-up must be done systematically, not haphazardly. #ServiceandExperience #CustomerExperience #CustomerService #ServiceExperience #ServiceTheExperience #ServiceRules #ServiceSins #CustomerRomance #JNHalm
With following up, the business must ensure that the timing or regularity is well balanced with professionalism maintained at all times. #ServiceandExperience #CustomerExperience #CustomerService #ServiceExperience #ServiceRules #ServiceSins #CustomerRomance #JNHalm
Too much of everything is bad and so too much following up ends up becomes suffocating on one’s customers. #ServiceandExperience #CustomerExperience #CustomerService #ServiceExperience #ServiceTheExperience #ServiceRules #ServiceSins #CustomerRomance #JNHalm
Important as following-up is, it must be done tactfully, otherwise it would lose all its importance. #ServiceandExperience #CustomerExperience #CustomerService #ServiceExperience #ServiceTheExperience #ServiceRules #ServiceSins #CustomerRomance #JNHalm
Following up is very important because it, not only establishes a relationship between a business and a customer but, goes a long way to strengthen the relationship. #ServiceandExperience #CustomerExperience #CustomerService #ServiceExperience #ServiceRules #ServiceSins #JNHalm
Businesses with valuable, high net-worth clients must do well to give them regular follow ups. #ServiceandExperience #CustomerExperience #CustomerService #ServiceExperience #ServiceTheExperience #ServiceRules #ServiceSins #CustomerRomance #JNHalm
Following up on customers tends to ward off any competition that might be hawking around. #ServiceandExperience #CustomerExperience #CustomerService #ServiceExperience #ServiceTheExperience #ServiceRules #ServiceSins #CustomerRomance #JNHalm
Without being followed up, customers tend to feel “orphaned” and this makes it easier for them to defect. #ServiceandExperience #CustomerExperience #CustomerService #ServiceExperience #ServiceTheExperience #ServiceRules #ServiceSins #CustomerRomance #JNHalm
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@ServXp True... It affords an organization the opportunity to be proactive and redress situations for improvement.
@ServXp Simple as ABC! Well.... not so simple at times, but an extra mile in refining the 'old order' might just do the trick!
@ServXp You can say that again... it's online real time with personalization that can make your customers feel like your friends.
@ServXp That's the number one cause of service friction in most organisations.
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@ServXp This 'table' you are shaking( like we say in Nigeria) is one conversation that needs to be shouted from the rooftop .
@ServXp It's a bit like the chicken and the egg, right? But hey, isn't the whole point of business to make customers happy?
@ServXp All the air will leak out soon enough and movement will be halted. Such is the fate that will befall organizations that don't take note of customer churn.
A company can distance itself from the competition with customer service that provides an obviously better overall customer experience. Ask yourself this question: Why should someone do business with me (instead of my competition)?
@ServXp Agree...it saves time and makes customers you are aware of their different unique needs .
I was about to tweet that “great experiences are the building blocks to a great life.” But this is not true at all. Christ is the foundation. Our experience with Him is the one that matters. Lord let the work that I do and the experiences I design point people back to you!
@ServXp Opaque doors is all it takes to disconnect you from your business.
You can speak a 1000 words to your customers without actually speaking,through body language. Communication comprises 55% non verbal(body language),38% verbal(voice & tone) and 7% spoken words. So note gestures,facial expressions,sitting posture etc. #custserv #CX #communication
Good #CX leaders improve numbers. Great CX leaders improve lives.
It is the greatest of all mistakes to do nothing because you can only do little – do what you can. cc: @FreeLife_Mingle #TemitopeAdekunle #CXBabe #Hope #Service #Attitude
@ServXp Empathy sets apart truly great leaders and organizations. It's not just about delivering quality service, but creating emotional connections that last. #CustomerExperience #Leadership #EmpathyMatters #CX #ServiceExcellence
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