#CustomerExperience @CustExpWorld
The Focus Group creates customer experience events focussed on improving every aspect of corporate interaction with customers and employees. bit.ly/CustExpWorld London, South Africa, Dubai Joined March 2010-
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If you want to exceed customer expectations, you need to adapt to the new mindset... #CEW2020 #B2C #CustomerExperience #CustomerService
How can you achieve a connected and consistent Customer Experience by utilising Technology? Find out during #CEW2020 Part 4 - Technology, Data & Analytics coming to you as an online event of 90min on 29 Sept. at 10:00 UK London time. #CX #Technology #DigitalTransformation
Happy Heritage Day South Africa!!! How are you celebrating? #CEW2020 #HeritageDay #BraaiVibes
What a great session! We just wrapped up #CEW2020 Part 1 - #Leadership, and would like to thank Willem Gous - The Human Entrepreneur, Tom VAN DER LUBBE, Nic Ray, Brendan Leece and Edgar Spongolts. Great content with relevant references and interesting food for thought :)
Wise words! Happy Spring Day :) #CEW2020 #CX #ContentMarketing
How can you drive value directly from #CX in your B2B organisation? #CEW2020 B2B Part 1 - #LargeB2B will give you the answer along with invaluable guidance and strategies to drive your CX Strategy to success. Register for this online event before 10 Sept. LiC #VirtualEvent
The pandemic has certainly done a fantastic job at highlighting trends and problems when it comes to #EmployeeExperience over the past couple of months. Jo Taylor from Let's Talk Talent recently shared some great insights on the topic. bit.ly/2D5lQja #CEW2020
How does #culture figure into your care plan? Register for the #PX020 Series – Part 1, PX & Culture for Care coming to you as an online event of 90min on 29 Sept. at 10:00 UK London time. #PatientExperience #CulturalTransformation #VirtualEvent #HealthcareProfessionals
Do the leaders in your organisation have the skills they need? Don’t delay! Register for #CEW2020 September Series – Part 1, Leadership coming to you as an online event of 90min on 8 Sept. at 10:00 UK London time. LiC #CX #Leadership #VirtualEvent
Creating the right experience by starting at the core. #CEW2020 #CX #CultureShift #CustomerExperience
When you find suitable candidates, best to hold on to them and grow the talent.
Do you know what to do now, do next and do later to draw value from #CustomerExperience? This session will focus on the specific opportunities and challenges in designing and optimizing CX in the context of large B2B relationships. Learn more and register - LiC
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🇺🇦Evan Kirstel .. @EvanKirstel
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Annette Franz, CCXP @annettefranz
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Dave Michels @DaveMichels
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Dr Nicola Millard @DocNicola
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Excited to be chairing this session tomorrow and leading the discussion. Is #EmployeeExperience complete bull$&!£?? Joins us at @CustExpWorld to find out. customerexperienceworld.com/cew-Europe/emp…
Is Employee Engagement complete Bullsh!@#?! Register for #CEW2020 Sept. SeriesThe event includes freebies from Tribe CX as well as recordings from the July Series for a broader perspective. LiC. #CEW2020 #EmployeeExperience #CX #VirtualEvent
Branded Strategic Hospitality Invests in Customer Experience and Engagement Leader Ovation Up hubs.li/H0wPFg80 #CX #Technology @PRNewswire @EmmaBarrettHoey @MartaRodriguezA @CustExpWorld @MyCustomer @CustExpNews @_cxio @SvenEsser @TedIngsCX @formacionenmk
Want to know what's stopping your CX initiatives from delivering millions in revenue? Catch Edgar Spongolts, from CXL Agency talk @CustExpWorld where he will share all. Sept 8th, 10am UK time (GMT+1) Sign up here - customerexperienceworld.com/Store/cew-sept… #CEW2020
Zappos to start selling single shoes and mixed size pairs to cater to people with disabilities, special needs nydailynews.com/news/national/…
Want to take #patientexperience to the next level? Check out a #healthcare journey map template by @ilonkaac, the Founder of Patient Journey Lab, for ideas. Learn more ➡️ bit.ly/Templ_Healthca… #journeymapping #uxpressia #customerjourney
As #deploymentpartner for #CEW2020 we encourage you to sign up now for CX insights and practical advice to get your #CustomerExperience heading in the right direction #CX #businessgrowth
This is the best 90 minutes you can invest in to secure your company's future. Get powerful knowledge and insights along with real-time value & tools that will show you what to do now, and what to focus on later. Join us for the #CEW2020 July series. LiC #CX #BusinessGrowth
"Those who are successful will be the ones who've purposely listened, continuously assessed and then quickly responded, set out clearly in a recent global study of insurers" Read more from TribeCX CEO David Hicks bit.ly/3bTPof7 #CX #customerexperience #CXstrategy
Forget Customer Experience—Customer Care Is the New Way Forward ow.ly/zeUg30qFD4j
Last week TribeCX joined forces with CEW to deliver a Do Now, Do Next, Do Later #webinar. Featuring #CX heavyweights such as Diane Magers, Dave Blair, Rick Makos, and Olivier Mourrieras, and chaired by our own David Hicks, you can listen to it here: bit.ly/2XhOB3U
Customer Support – How to Focus on #CustomerExperience as a #Branding Strategy ow.ly/qmpX30qtCgK
The idea behind #customerjourney maps isn't to just create one and forget about it. So how do you turn your #journeymap into a living and breathing document? 🤔 Check out our post to find out! ➡️ bit.ly/LiveCJM #journeymapping #uxpressia #userexperience
There's still time to join our "Do now, Do next, Do later" #webinar in conjunction with CEW - email: [email protected] now! TribeCX's David Hicks will be chairing the session and will be joined by #CX experts Diane Magers & Dave Blair. See you there!
The evolving role of the #CIO and #CMO in customer experience ow.ly/hJsv30qrwI3
Buyer persona vs. user persona — what's the difference? 🤔 Learn about buyer & user personas on our blog and check out UXPressia persona creation tool that helps you manage personas with ease. 😌 Free B2B Persona template included. 🎁 👉 bit.ly/UXPressiaPerso…
High time to replace “social distancing” with a simpler and clearer “stay at home” #CoronaVirusSA #crisiscommunication #plainlanguage
South Africa now has 402 confirmed cases of #COVID19. This means there has been an increase of 128 from yesterday’s announcement.
#CX practitioners of France, it is time to unite and share and discuss and challenge each other to find the solutions - guided by our TribeCX CEO David Hicks and France-based Board Advisor Olivier Mourrieras. Email [email protected] now & be part of the solution #covid19
UPD: In light of recent travel restrictions, @CustExpWorld Conference will be held online.
UXPressia is proud to support @CustExpWorld Conference taking place in London on May, 12-13, and featuring #CX practitioners from @Microsoft, @Ogilvy, @Experian as well as prominent CX consultants & thought leaders. Reserve your tickets 👉 bit.ly/CEWeurope #CEW2020
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