CMSWire.com @cmswire
The leading community of customer experience practitioners. Sister to @GetReworked and @vktrnow. CMSWire.com SF | NY | Bos | London | Paris Joined December 2007-
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Discover the power of AI for crisis management. Join Alex Diedrich, Lead Solutions Specialist at @Sprinklr, on Thursday, May 2 at 11am PT / 2pm ET as he reveals strategies on how you can turn a negative crisis into a positive opportunity. Register now: bit.ly/3UIm1pT
Learn from Amazon's "Just Walk Out" tech woes in this eye-opening piece by CMSWire Columnist @ZimanaAnalytics. From human interventions to ethical hiccups, it's a rollercoaster ride through the world of AIOps for customer experience. bit.ly/4dbSdcj #AIOps #CX
When will the cookie finally crumble? Google hits snooze on third-party cookies once again—delayed until 2025, citing industry and regulator feedback. Join CMSWire Managing Editor @DomNicastro as we examine this latest cookie deprecation delay. bit.ly/3WbsNVZ #TechNews
AIOps for Customer Experience: Amazon Just Walk Out Lessons by @ZimanaAnalytics cmswire.com/customer-exper…
#SponsoredContent Discover how @coveo's award-winning generative AI solution elevates enterprise search. Boost relevance with targeted data ingestion, maintain trust through data privacy, and mitigate distrust with partner collaboration. Learn more: bit.ly/3vSzAJL
Unlock the power of generative AI in your contact center. Join us live on April 30 at 9am PT / 12pm ET to learn from @Talkdesk and @CAI_Insights how to automate customer interactions and reduce post-call documentation time by over 8 minutes. Register now: bit.ly/3xVOQWA
Google's Privacy Sandbox: A peek into the future of online advertising. CMSWire Columnist Scott Clark breaks down how this innovative initiative champions user privacy while revolutionizing digital marketing. bit.ly/4b5uB7h #PrivacySandbox #DigitalMarketing
Sitecore Officially Names Dave O'Flanagan as CEO by @DomNicastro cmswire.com/digital-experi…
Customer Journeys: Lessons From the Healthcare World by @mtelligent cmswire.com/customer-exper…
What Do Customer Experience Teams Actually Look Like? by @DomNicastro cmswire.com/customer-exper…
Companies are rethinking what they need from their outsourcing partners. Explore the changing trends and discover the shifting value proposition that guides companies today. Register for tomorrow’s webinar with @supportninja: bit.ly/3QealbL
Join us tomorrow to discover how AI enhances CX, empowers agents and streamlines operations. Don't miss insights from Bob Benner, Sr. Director of AI Strategy at @Talkdesk. Register now for actionable takeaways: bit.ly/3W94bNO #AI #CX
Gartner predicts a 25% loss in search engine volume to AI by 2026. But don’t panic. CMSWire Contributor Bryan Karas offers this roadmap for not just surviving, but thriving in marketing's AI-driven future. bit.ly/3JtJFzN @playbookmediasf // @GrowTalHQ #AIinMarketing
Did Meta Just Top ChatGPT With Its Release of Llama 3's Meta AI? by @ZimanaAnalytics cmswire.com/digital-market…
5 Ways Diversity and Inclusion Impact the Customer Experience cmswire.com/customer-exper…
#SponsoredContent Unlock the potential of AI in Customer Experience Management with @NICECXone's blueprint. Build a strong foundation, strategize compliance and ensure user adoption for success. Learn more: bit.ly/49FcIej #AI #CX #CustomerExperience
Learn 3 key tactics for successful cookieless audience targeting with CMSWire Columnist @LetsTalkMarTech: bit.ly/3W4TCva #DigitalMarketing
#SponsoredContent Enhance your digital customer experience now for future success. Join Charlie Bell of @contentful to learn how to better understand your audience, leverage AI, personalize content and ensure consistency across channels. Learn more: bit.ly/4aKdQib
Join us on April 23 at 2pm ET Join industry experts Louay Bachir of @Reputation_Com and Matthew Schaeffer of REI to unlock the power of reputation for business growth. Register now: bit.ly/3xF14CX #ReputationManagement #BusinessGrowth
Evolution from CMS to DXP unveiled: costs, challenges, and the AI revolution. Dive into the future of digital customer experience software with @DomNicastro and @rasmusskjoldan in our latest episode of CMSWire TV: The Digital Experience. bit.ly/3JnBll3 #DXP
R “Ray” Wang 王�.. @rwang0
144K Followers 103K Following @ConstellationR #CEO @DisrupTVShow 2X BestSelling Author @HarvardBiz Keynoter #Futurist Provocateur #EDM #DJ #Foodie #SVLife #TaiwaneseAm🇹🇼🇺🇸
Mark Ka$hman ❄️ @mkashman
13K Followers 2K Following Walking fool w/2 kiddos, children's 📖s, @SharePoint & #MSLists, The Intrazone 🎙 pod + occasional bad puns😉
Microsoft SharePoint @SharePoint
216K Followers 2K Following Content collaboration for the modern workplace. BLOG https://t.co/gu3RDPp9cf. Intrazone PODCAST https://t.co/Bz0HjDPAtS. Mobile APP https://t.co/rFAJCN0oXY
Dave Kellogg @Kellblog
22K Followers 6K Following EIR at Balderton Capital, principal at Dave Kellogg Consulting, and author of Kellblog. See FAQ for disclaimers. RT != endorsement.
Sharon O'Dea @sharonodea
21K Followers 6K Following Consulting, writing and speaking on comms, collaboration & future of work. Cofounder @lithospartners, DWXS and @300_seconds. FRSA. MCIPR. Gym bore.
Dave Michels @DaveMichels
47K Followers 40K Following Founder of TalkingPointz. Enterprise Comms Pro. TalkingPointz Insider Report. #CX #UCaaS @NoJitter Want to converse? Find me on LI.
Nate Brown @CXAccelerator
12K Followers 9K Following Founder of CX Accelerator 🚀#CustomerExperience designer, speaker, writer, and more! 🧙🏻♂️
Madalyn Sklar @MadalynSklar
113K Followers 53K Following Host of the @KratomStory podcast 🍃 Follow me there. Also the tattoo-wearing social media evangelist. Previous: Twitter Guru & Fearless leader of @GoGirlsMusic
Marsha Collier @MarshaCollier
229K Followers 71K Following Over 1 Million 📚 sold: Author: Android, Social Media, eBay, Customer Service, #Technology Pundit 🎙️KFIAM640 podcast/#CustServ @NASASocial #CES Top Influencer
Erica Toelle @EricaToelle
13K Followers 7K Following Microsoft Data Lifecycle + Records Management + Archive • Here to help • Author • #MicrosoftPurview #SharePoint • She/Her • Tweets=Own
Jeremy Watkin @jtwatkin
19K Followers 16K Following Bringing people and technology together to deliver AWESOME customer experiences. Director of #Custserv and #CX @NumberBarn. #running #flyfishing #CXQOTD #cctr
Christian Buckley @buckleyplanet
22K Followers 9K Following Collaboration + AI + Productivity | RD+MVP | #CollabTalk | xMicrosoft | LDS | Advisor @revealitTV @TekkiGurus @WellnessWits
Tiffani Bova @Tiffani_Bova
44K Followers 3K Following Growth Evangelist | 2x WSJ Bestselling Author | Strategist | Executive Advisor | Keynote Speaker | 3x Thinkers50 | Hawaii Native
Jeff Bullas @jeffbullas
552K Followers 206K Following Educating and inspiring people to create, publish and flourish by designing life and business for happiness and fulfillment.
Laura Rogers, Microso.. @WonderLaura
21K Followers 4K Following #SharePoint & #PowerApps consultant, trainer author & speaker, Microsoft MVP. Complete Microsoft 365 geek. CEO @IWMentor https://t.co/9lQC1VIfYk
Tamara McCleary @TamaraMcCleary
295K Followers 193K Following #CEO @ThuliumCo | Top 25 #CIO #CMO #AI #IoT Thought Leader | @Harvard grad student | #Science #Technology #FutureofWork #Ethics #Leadership | No DMs
Stephanie Thum, Ph.D... @stephaniethum
23K Followers 20K Following Founder @PracticalCX®. Commissioned author @Sage_Publishing. @LinkedIn Top #CX Voice. 🖤💛 Steelers! Tweets are mine.
Olivia Morley @_oliviamorley
5K Followers 5K Following Sr. Agencies Reporter @adweek: [email protected]. Writing a debut novel set in suburban Utah.
OpenText @OpenText
22K Followers 4K Following OpenText, The Information Company™, enables organizations to gain insight through market leading information management solutions.
Ann Handley @MarketingProfs
452K Followers 116K Following Head of Content at MarketingProfs, a marketing training company with a practical approach. WSJ bestselling author of 2 books. Everybody Writes 2 is out now!🥳
George Siosi Samuels @GeorgeSiosi
3K Followers 1K Following Growing @faiacorp | 🏗️ Building digital products | ✍️ Innovate, advise & write about future communities/culture/tech (10+yrs) | 🔬 #ai #ancientwisdom
มิลิน @Ruth4053637298
49 Followers 1K Following
Emilia @r5o6ytzrr0wq
5 Followers 93 Following From Hong Kong, currently in Spain.Raised in a business family and fluent in English Looking to make friends. Let's connect! https://t.co/E9nOlduaYS
Alfredo Zorrilla @azorrillarios
378 Followers 621 Following 🤖 AI & Customer Experience for SMBs My Substack Blog 📝: https://t.co/1BVeNbwoUk My Course 📚: https://t.co/CS1zpanfVE
MDU Concierge fiber #.. @BeforeYouMoveTo
23K Followers 22K Following Affordable internet, TV & phones for everyone. Moving? New customer? Save money by switching to a better deal? #FiberInternet #Mobility #SatelliteTV #IoT #AI
DTP Labs @LabsDtp
449 Followers 3K Following ‘DTP LABS’ offers premium multilingual Desktop Publishing (DTP), multimedia engineering, and e-learning #localization services.
hzn0urtyiqi @877neqvhulbgec
1 Followers 88 Following
Dawn @ Hospitality Ma.. @AskDawnGribble
8K Followers 3K Following 👋 Follow me for the Latest Digital Marketing News & Insights for Hotels, Restaurants & Foodservice ☕ #Neurodivergent
RefineCX @RefineCX
0 Followers 4 Following An exclusive community of CX professionals who believe in elevating the craft of customer experience | Powered by @SurveySparrow
Shri @Shri9075006760
5 Followers 217 Following
Dan @dllawrence777
31K Followers 26K Following ✞ =♡ | Faith | Family | Freedom 🇺🇸 | Constitutionalist | 1A | Pure🩸| Pro-Life | Music Producer | Tech | AI | Skol Vikes | Anti-Woke | Pronouns: Told/You/So🫡
CBX Technologies @CBXTechnologies
20 Followers 328 Following CBX Technologies is a leading professional services companies, transforming clients' business, operating and technology models for the digital era.
Fakiha SEO @FakihaSeo
0 Followers 25 Following
Karl Douglas @Karlsinquest
1K Followers 384 Following Herbalist, Beautician, CryptoCurrency, Reading.
A @sixth_hokage95
18 Followers 59 Following
UTD eCommerce @UTD_eCommerce
376 Followers 5K Following The team of like-minded people focused on your brand growth. UTD has experts in eCommerce, design, development, marketing, growth optimization, and UX.
GANDUSE GARGANDUSA @SPenguinLuvaM2
2K Followers 373 Following HP: 120 MP: 230 Finisher: Devastating Elbow Drop
Jim Stevenson @JimStevenson
2K Followers 1K Following 20+ years of Strategy, Transformation, and Growth, adding $700M+ to clients. Fundraising and M&A. Ex The Guardian, Bacardi, News Corp, M&S, Scout24 etc.
Jess Howe @jess_howe24708
0 Followers 5 Following
I am ☘️ANIMO☘�.. @AgnesAnimo
211 Followers 387 Following Jesus is Lord 👑 I Pan Africanist I Helping Businesses Grow Online Presence I Customer Experience Expert I CX Coach & Trainer 🇺🇬
Rakib Chowdhury @arakibchowdhury
7K Followers 7K Following WordPress Website Developer. If you need a WordPress website, contact me on Fiverr here https://t.co/eUPqrcafvA
LuxGiftsCEO @MMillsATTY
3K Followers 1K Following CEO & Founder of https://t.co/kSqrvEVdVV; A unique collection of brands, gifts and goods ; email at [email protected]; 150 brands 5,000+ items
ronnyhaime @RonnyHaime
218 Followers 780 Following Freelance | Business Value Enabler COPC certified CX Implementation Leader BPO, CCaaS, Strategic Sourcing & Vendor Performance Prosci Transformational Change
Keai @Keai_ltd
49 Followers 798 Following Transforming the future of #FinTech and #InsurTech by embedding #AI. Developing innovative de-centralized AI-driven solutions.
Sam Dalby @SamDalby
597 Followers 617 Following Prolific DM-er, designing new lead generation tactics, developing core ecommerce & brand engagement strategies and building wealth sustainability online.
Jaideep Khanduja @PebbleInWaters
8K Followers 5K Following I sit and watch the ripple. As the pebble is tossed. And I wonder what will happen. When the still waters are stirred.
Swarup K. Bagul @swarupkb
294 Followers 744 Following Founder, Design Strategist @ https://t.co/nteNLW545B, Entrepreneur & Theater Practitioner
Beezy @brianspann1
6K Followers 6K Following Christian. Computer Analyst. Recording Engineer. Bringing you World, I.T. & Science news. Tune into The Music you've been Missin #RadioBeezy
Dr. Walid el Abed @welabed
378 Followers 123 Following Founder & CEO at Global Data Excellence @GDE_DEMS #KVI #Data #DigitalTransformation #Semantics #AI #Linguistics #DataExcellence #GovernByValue #SDGs
lvjtl1vpks51nijp @ozrkxixu3a7pa
1 Followers 261 Following If you want to make friends, you can contact me anytime TG：https://t.co/FOJzAXpWxV WS：https://t.co/HP7dAlKxxz
Nash Levitt (PR + Mar.. @LevittPR
5 Followers 37 Following Senior Associate at @HeyINKco and ray of sunshine on the side ☀️ Let’s talk digital customer engagement, insurtech and auto lending enablement 🤖
Wining InMiami @WininginMiami
4K Followers 4K Following Wine fanatic creating wine awareness across South Florida. Salud! http://t.co/MfZPjaGs8O
Andrés Téllez A @andrestel54
94 Followers 620 Following Hey you, out there on the road Always doing what you're told Can you help me?
Horion Marketing @HorionMarketing
1K Followers 5K Following 🚀 Elevating Brands Digitally | Business Growth & Strategic Planning Experts | Fresh Marketing Insights Every Week | #HorionInnovation
Super Dtp @dtp_super
149 Followers 3K Following Super DTP" offers Multilingual Desktop Publishing (DTP), E-Learning, and PDF Remediation Services to localization companies and #translation agencies worldwide.
Bella-Free Toys Suppl.. @adieeror72
855 Followers 3K Following Amazon Sex Toys Send For Free!! We make a fun, fulfilling sex life available for every sex, gender, and orientation.
HRIDOY SARKER @SEOspecilist
109 Followers 476 Following I'm a Professional Digital Marketer & Graphic Designer and Business Developer with SEO, Facebook & Google ads Expert ,YouTube marketing Specialist.
Peham Raza @pehamraza
2K Followers 3K Following 👨💻 Senior Software Engineer #JS #Laravel #SaaS #DevOps
Caliber @CaliberCPH
151 Followers 899 Following Stakeholder intelligence solution for forward-thinking businesses everywhere.
Adel 𐩲𐩱𐩵𐩡.. @adelmozip
5K Followers 5K Following A dad and software dev 🙌 @lfc / School Board Trustee// 🇾🇪 🇺🇸 // أب ومُدرب تقني وعضو مجلس تربوي
Shep Hyken @Hyken
109K Followers 14K Following Customer Service and Experience Expert | Keynote Speaker | NYT Bestselling Author | Shep helps companies deliver AMAZING customer service experiences!
R “Ray” Wang 王�.. @rwang0
144K Followers 103K Following @ConstellationR #CEO @DisrupTVShow 2X BestSelling Author @HarvardBiz Keynoter #Futurist Provocateur #EDM #DJ #Foodie #SVLife #TaiwaneseAm🇹🇼🇺🇸
Gartner @Gartner_inc
434K Followers 3 Following We deliver actionable, objective insight that drives smarter decisions and stronger performance. Community guidelines: https://t.co/YoE73lYEBj
Rand Fishkin (follow .. @randfish
465K Followers 125 Following Co-founder https://t.co/UdbZdchYHD & https://t.co/hWzhpB4Sjz. Rarely on Twitter post-new-ownership. Follow https://t.co/7dqtGzKInf instead.
Mark Ka$hman ❄️ @mkashman
13K Followers 2K Following Walking fool w/2 kiddos, children's 📖s, @SharePoint & #MSLists, The Intrazone 🎙 pod + occasional bad puns😉
Brian Solis @briansolis
269K Followers 4K Following Head of Global Innovation, @ServiceNow | Futurist | 8x Best-Selling Author | Keynote Speaker | Digital Anthropologist | Other Socials @BrianSolis | X's are mine
Scott Brinker @chiefmartec
44K Followers 10K Following VP Platform Ecosystem @HubSpot; Editor https://t.co/YgyPI5UqdY; Advisor @Dobility, @OfferFit, @Workato; Author of Hacking Marketing; "Godfather of #MarTech" - @AdAge
Microsoft SharePoint @SharePoint
216K Followers 2K Following Content collaboration for the modern workplace. BLOG https://t.co/gu3RDPp9cf. Intrazone PODCAST https://t.co/Bz0HjDPAtS. Mobile APP https://t.co/rFAJCN0oXY
Dave Kellogg @Kellblog
22K Followers 6K Following EIR at Balderton Capital, principal at Dave Kellogg Consulting, and author of Kellblog. See FAQ for disclaimers. RT != endorsement.
Sharon O'Dea @sharonodea
21K Followers 6K Following Consulting, writing and speaking on comms, collaboration & future of work. Cofounder @lithospartners, DWXS and @300_seconds. FRSA. MCIPR. Gym bore.
Dave Michels @DaveMichels
47K Followers 40K Following Founder of TalkingPointz. Enterprise Comms Pro. TalkingPointz Insider Report. #CX #UCaaS @NoJitter Want to converse? Find me on LI.
Nate Brown @CXAccelerator
12K Followers 9K Following Founder of CX Accelerator 🚀#CustomerExperience designer, speaker, writer, and more! 🧙🏻♂️
Madalyn Sklar @MadalynSklar
113K Followers 53K Following Host of the @KratomStory podcast 🍃 Follow me there. Also the tattoo-wearing social media evangelist. Previous: Twitter Guru & Fearless leader of @GoGirlsMusic
Marsha Collier @MarshaCollier
229K Followers 71K Following Over 1 Million 📚 sold: Author: Android, Social Media, eBay, Customer Service, #Technology Pundit 🎙️KFIAM640 podcast/#CustServ @NASASocial #CES Top Influencer
Erica Toelle @EricaToelle
13K Followers 7K Following Microsoft Data Lifecycle + Records Management + Archive • Here to help • Author • #MicrosoftPurview #SharePoint • She/Her • Tweets=Own
Jeremy Watkin @jtwatkin
19K Followers 16K Following Bringing people and technology together to deliver AWESOME customer experiences. Director of #Custserv and #CX @NumberBarn. #running #flyfishing #CXQOTD #cctr
Christian Buckley @buckleyplanet
22K Followers 9K Following Collaboration + AI + Productivity | RD+MVP | #CollabTalk | xMicrosoft | LDS | Advisor @revealitTV @TekkiGurus @WellnessWits
Tiffani Bova @Tiffani_Bova
44K Followers 3K Following Growth Evangelist | 2x WSJ Bestselling Author | Strategist | Executive Advisor | Keynote Speaker | 3x Thinkers50 | Hawaii Native
Constellation Researc.. @constellationr
24K Followers 6K Following Award-winning, Silicon Valley based research and advisory firm focused on helping early adopters harness the transformative power of exponential technology.
Jeff Bullas @jeffbullas
552K Followers 206K Following Educating and inspiring people to create, publish and flourish by designing life and business for happiness and fulfillment.
Gigamon @gigamon
7K Followers 2K Following Supercharge your #cloud, #security, and #observability tools to realize the transformational promise of the cloud.
Ben Walker @benjaminkwalker
26K Followers 25K Following CEO of Ditto Transcripts. Servicing clients globally in the legal, law enforcement, and medical industries. See website for info & for media inquiries.
Upwork @Upwork
338K Followers 60 Following The world’s work marketplace, connecting millions of businesses with independent talent. For customer support visit: https://t.co/6GvJOhgTfc
Kelly Monahan @MonahanK
1K Followers 1K Following Future of Work @upwork. PhD Organizational Leadership. #leadership #talent #HR #futureofwork #FoW #behavioraleconomics Views are my own.
Andrew Cussens @cu55ens
119 Followers 63 Following Film director & producer. Documentaries, commercials, branded content & promos. UK & International. Founder @bloomsburyfilms @filmfolk
Wrike @wrike
14K Followers 6K Following Do the best work of your life. Need support? Visit: https://t.co/RGPgxN8u9T
Siddhartha Agarwal @sagarwal
769 Followers 134 Following Excited about all things cloud: cloud native app dev with microservices, serverless, devops, containers; mobile/chatbots; integration; building go-to-market
#MWC24 @MWCHub
11K Followers 62 Following The official account for our industry-leading MWC Barcelona, Las Vegas, Shanghai and Kigali events. Brought to you by @GSMA | #MWC24
Denise Casalez @denisercasalez
11 Followers 54 Following Appalachian State journalism major | Current editorial intern for @CMSWire and freelance writer for @thecharlotteobserver
Protiviti @Protiviti
9K Followers 1K Following Global business consultancy solving problems in finance, technology, operations, data, analytics, governance, risk & internal audit. Fortune 100 Best Company.
eGain @eGain
3K Followers 1K Following eGain is a leading provider of cloud customer engagement solutions.
Dynatrace @Dynatrace
19K Followers 2K Following The Dynatrace unified observability and security platform delivers precise answers and intelligent automation from data.
Helpshift @helpshift
4K Followers 3K Following End bad customer service once and for all through easy-to-implement digital customer service solutions that help you scale fast and save money ⚡️💰
Rockstar CMO @RockstarCMO
1K Followers 161 Following Sharing "marketing street knowledge" for ambitious marketers via our podcast, blog, newsletter and advisory services.
LinkedIn @LinkedIn
1.8M Followers 26 Following Welcome to a world of career opportunities, advice, inspiration and community. #FindYourIn | Support → @LinkedInHelp
Chatmeter @chatmeter
1K Followers 966 Following Chatmeter is the brand intelligence company reimagining customer connections and reputation management through AI-powered deep listening.
Caliber @CaliberCPH
151 Followers 899 Following Stakeholder intelligence solution for forward-thinking businesses everywhere.
Karen McGrane @karenmcgrane
47K Followers 898 Following Now at @[email protected] and a mod on r/UXDesign. On a good day, I make the web more awesome. On a bad day, I just make it suck less.
Alex Gill @alexgillmktg
11 Followers 36 Following
Jim Sterne @jimsterne
20K Followers 104 Following Founder, Marketing Analytics Summit & Digital Analytics Association, author, mentor, educator, over-the-horizon consultant
Olha Bahaieva @OlhaBahaieva
163 Followers 80 Following Lead UX/UI Designer @Dish, Founder of UX Designers Club, Top Medium Writer. She/her. Join UX Designers Club: https://t.co/tca3eqi4ta…
Simpler Media Group @SimplerMediaGrp
25 Followers 11 Following Niche B2B media for the knowledgeable: @CMSWire, @GetReworked, @ErudixToday, @DMBeat, @TheDXSummit, @DWExperience
Calabrio @Calabrio
2K Followers 706 Following Empower your contact center as a brand guardian with our true-cloud, fully integrated suite that enriches and understands human interactions. #Calabrio
VKTR.com @vktrnow
43 Followers 48 Following Your guide to AI @ Work. Sister publication to @CMSWire, @GetReworked.
8x8 @8x8
11K Followers 6K Following One platform. Every communications experience. #XCaaS #CCaaS #UCaaS #customerobsessedcommunications
Data & Trust Alliance @theDTAlliance
129 Followers 5 Following Bringing together leading businesses and institutions to learn, develop and adopt responsible data and AI practices.
icp @icp_global
833 Followers 793 Following For the latest updates, connect with us on LinkedIn, Instagram, and Facebook. This Twitter account is no longer active.
Sean Albertson @Sean4ROCKS
35 Followers 42 Following CX Executive | Keynote Speaker | Driver 4ROCKS: For Resolution Of Customers’ Known Struggles
Sören Stamer @SoerenStamer
3K Followers 4K Following CEO & Co-Founder of @CoreMedia - empowering brands to orchestrate truly ICONIC experiences with @contentcloud
Justin Robbins @justinmrobbins
4K Followers 162 Following Keynote speaker & business advisor. I help leaders find their rhythm and become catalysts for positive change.
Tony Mariotti @tonymariotti
3K Followers 43 Following Founder of @RubyHomeHQ and Beverly Hills REALTOR® | DRE #02037147
twilio @twilio
83K Followers 9K Following Developers love us. Enterprises trust us. Power your customer engagement innovation with Twilio.
Amperity @amperity
1K Followers 771 Following Amperity helps brands turn complex customer data into business value. We believe that better data drives better results.
TA Digital @TADigitalInc
12K Followers 9K Following TA Digital is now Credera. Follow us at Credera.
Pat Gilbert @PatGilbert89
176 Followers 269 Following Director, Alliances - TA Digital || Huge SJ Sharks and Hockey Fan || Beers and Boarding
Pat Brans @BransPat
256 Followers 529 Following Science and tech journalist: After 22 years working on the leading-edge, I now write about science, technology, and innovation.
Heidi Bullock @HeidiBullock
3K Followers 740 Following Marketer, Tech Enthusiast. CMO @tealium, former CMO @engagio, former GVP global marketing @marketo.
Chris Ehrlich @Chris_Ehrlich
292 Followers 60 Following Editor in Chief & Co-Founder @vktrnow #AI | Author of Parts of a Life: 40 Stories on Youth to Adulthood | Husband | Dad of 3 | Tennis Hacker | @DenisonU
Sanjay Sarathy @guffnuff
743 Followers 666 Following SaaS, developers, marketing, PG Wodehouse, and track. Rarely in that order.
European Customer Exp.. @EuropeanCXOrg
3K Followers 5K Following We are diverse, open community of leaders & organizations committed to working & evolving together to raise the collective customer & employee experience.
Tricia M. Farwell, Ph.. @TriciaFarwell
774 Followers 414 Following MTSU Assoc Professor in advertising. Cat mom. Interested in technology, gender, social media, & Edith Wharton. Knits. Fixes things. Views are my own.
eShare @e_share_
1K Followers 1K Following The leading workplace solutions that help organizations increase productivity and create optimal engagement through frictionless and transparent collaboration.
Uniform @UniformDev
741 Followers 120 Following The visual workspace that empowers digital teams to do their best work.
Barb Wixom @BarbWixom
633 Followers 82 Following Data-loving mom, wife, researcher, author, speaker, foodie. Principal Research Scientist @MIT_CISR with passion for #DataUse #DataMonetization
Sara Faatz @sfaatz
1K Followers 1K Following A geek-at-heart on the @Telerik and @KendoUI team at @ProgressSW. Love all things tech, hockey, diving, and boating. Opinions are my own.
Capital One @CapitalOne
264K Followers 313 Following At Capital One, we’re on a mission to change banking for good. https://t.co/0fUJILJ1lO
Zendesk @Zendesk
107K Followers 2K Following The intelligent heart of customer experience | 🔗: https://t.co/fZvAP0hBWs
Exciting news! @UiPath is honored to receive a @cmswire IMPACT Award in the Best Contact Center Innovation category! 🏆 #CX - spr.ly/6013ZSbHl.
More great insights from @kaanvarnali! Thanks for your contributions!
Join CMSWire Contributor @kaanvarnali to revamp your team's customer interaction strategy with effective, proven methods for a dynamic shift. bit.ly/4abt5Al #customerexperience
Check out some key tips for more successful organizational change management in this article on @cmswire from @kaanvarnali: cmswire.com/customer-exper… #ChangeManagement #leadership #leaders
"Understanding search engines’ operational mechanisms and its implications on user behavior, click-through rates and marketing effectiveness is crucial." - Scott Clark Learn more about assessing the impact of AI-driven web browsing in @cmswire: tinyurl.com/zstdv3xp
11 Top Customer Service Metrics to Measure cmswire.com/customer-exper… via @cmswire #cx #metrics #CustomerExperience
“Brands that view empowerment as a simple hack can fail to drive conversation and engagement.” @Merkle’s Pete Stein shares how empowering customers can unlock brand loyalty in @cmswire: bit.ly/3TSmdlP
8 ways AI can help you optimize the customer experience: cmswire.com/customer-exper… Article on @cmswire by @CXpert #ArtificialIntelligence #AI #CustomerExperience
With #AI, businesses can increase their accessibility and provide omnichannel support without overworking teams. Sounds like a no brainer, right? So get started by learning more about some of the best #AI writing tools: bit.ly/3A9951q Thank you @KimSayers4 @cmswire!
Lured by #AI? >> Why AI Projects Fail and How to Safeguard Your AI #Strategy buff.ly/3x58Jdn @cmswire @whereoware #tech #digital #innovation #disruption #leadership #business #CIO #CTO #CDO #CEO #AIStrategy #digitalstrategy #genAI #generativeAI #digitaltransformation
4 Ways Financial Firms Can Better Retain and Attract High-Net-Worth Investors (via @cmswire): ow.ly/1LgO50R2Srg #CMSWire #smallbusiness #smallbiz #marketing #financialservices #highnetworth #HNWIs
Check out why your AI strategy should be customer-centric in this @cmswire article from Scott Clark: cmswire.com/customer-exper… #DigitalStrategy #ArtificialIntelligence #AI #CustomerExperience
#adobesummit news coming out 9 am PT on @cmswire let's gooooo. We're here in Vegas all week
Heading into the keynote #Adobesummit. @cmswire article on @AdobeSummit news out at 9 am PT
A great article from @cmswire exploring the ethical challenges of AI in marketing, from FTC regulations to ensuring transparency and customer trust in AI-based products and services: cmswire.com/digital-market…
What Is Customer Analytics? And Why It Matters Via @cmswire bit.ly/4csFule #marketing #CX #analytics
Retail Trends: Crafting An Adventurous Shopping Experience Via @cmswire bit.ly/3VLONa3 #marketing #retail #retailtrends
Retail Trends: Crafting an Adventurous Shopping Experience By @JustinPRacine via @cmswire #CustomerExperience #CX #B2C buff.ly/493yiZH
The Email Marketing Trends that are seeing adoption and success by Chad S. White @cmswire buff.ly/3x7w3Yb Photo: Brett Jordan
Trends for United States
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