Steve Towers CX Man @stowers

Accredited Customer Experience Master | Process Management Expert | Best Selling Author | Keynotes | We must get more scientific about Customer Experience linktr.ee/stevetowers USA/UK Joined December 2007

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Steve Towers CX Man @stowers

2 days ago

Why do we preach the fall of man? Read more 👉 lttr.ai/ArwEZ #preachingthecurse #christianity #feminism #christianwomen #christianleadership #christianleaders #BiblicalPrinciples

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Steve Towers CX Man @stowers

3 days ago

Supademo releases AI Demo Agents 👉 lttr.ai/ArtrT #productdemo #producttour #SaaS

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Steve Towers CX Man @stowers

3 days ago

Gleap introduces YouTube Video Analysis 👉 lttr.ai/ArtQB #customersupport #knowledgebase #AI

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Steve Towers CX Man @stowers

3 days ago

How to Delegate Tasks to Your Subcontractor (W-O-N-D-E-R System™) lttr.ai/Arsme #buildyouragency #womeninbusiness #businesscoach #starupcoach #Freelancer #businesscoachforwomen #BiggestStumblingBlocks #WONDERSystem #womeninbusiness #businesscoach #starupcoach

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Steve Towers CX Man @stowers

4 days ago

Overwhelmed by a Difficult Client? Here’s How to Let Them Go (Without Guilt or Burning Bridges) lttr.ai/ArsC3 #FeelingOverwhelmed #SetBoundaries #Digitalmarketing #Womeninbusiness #Businesscoach #Starupcoach #VirtualAssistant

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Steve Towers CX Man @stowers

a week ago

88% of shoppers prefer loyalty programs over low prices. See the infographic to master retention. #CX lttr.ai/ArfbD

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Steve Towers CX Man @stowers

a week ago

After a long flight, unfamiliar surroundings and cultural differences can either make a hotel feel comforting or isolating within the first few minutes of arrival. This is why cultural intelligence is becoming some of the most valuable competencies in the hospitality industry. lttr.ai/ArfFO

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Steve Towers CX Man @stowers

a week ago

"Appreciating CX is a state of mind for the whole company is a major differentiator and allows successful organizations to continually tweak and evolve, rather than live in a permanent state of project stop-start crisis." lttr.ai/ArfDa #CX #customerexperience #acxs

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Steve Towers CX Man @stowers

2 weeks ago

All five challenges – lack of customer data & insights, journey touchpoints are in silos, poor personalisation, friction in navigation, and weak measurement – present an obstacle in the way of a smooth Outside-In experience. Read more 👉 lttr.ai/ArWG1 #MainTypes #CX #customerexperience

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Steve Towers CX Man @stowers

3 weeks ago

Want to become a fractional executive? This complete guide covers who it suits, the mindset shift required, practical steps to launch, and the mistakes to avoid. lttr.ai/ArGAU

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Steve Towers CX Man @stowers

3 weeks ago

Preventing burnout isn’t about working less—it’s about working smarter. Explore strategies that empower small teams and nonprofits to thrive without running on empty. This post could change the way you lead! Read more 👉 lttr.ai/ArE2J #NonprofitBurnout

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Steve Towers CX Man @stowers

4 weeks ago

The people you manage now are not junior employees relieved that someone noticed their potential. They are professionals with their own track records, their own sense of how they are performing, and their own ideas about what fair looks like. Read Here: lttr.ai/ArAEp @PaulaDonnanAdvisory

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Steve Towers CX Man @stowers

4 weeks ago

Discover what a fractional executive actually is, from a practitioner who's lived it. How it differs from consulting, what the lifestyle involves, and whether it's right for you. lttr.ai/Aq49G

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Steve Towers CX Man @stowers

4 weeks ago

Check out the latest article in my newsletter: Most CX begins in the wrong room. linkedin.com/pulse/most-cx-… via @LinkedIn

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Steve Towers CX Man @stowers

a month ago

Most organizations expect AI to deliver immediate ROI. 👉 Faster processes 👉 Lower costs 👉 Higher productivity But reality looks very different. #Microsoft365 #AI #Copilot #DigitalTransformation #FutureOfWork lttr.ai/AqwjS

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Steve Towers CX Man @stowers

a month ago

Most executive reporting still revolves around dashboards. 👉 KPIs 👉 charts 👉 trends 👉 performance metrics …but here’s the problem: ⚠️ Dashboards show what happened— not what it means. #Microsoft365 #AI #DataAnalytics #Leadership #DigitalTransformation lttr.ai/Aqvz1

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Steve Towers CX Man @stowers

a month ago

Good management is a learnable skill, but only if the training is honest about what it’s changing. A practical guide to UK courses, qualifications, and what to look for. Read here: lttr.ai/Aqvzz

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Steve Towers CX Man @stowers

a month ago

My Common Sense slowed me down enough to test the structure, gather feedback and make sure it delivered real value rather than good intentions. Read more 👉 lttr.ai/Aqqlb #selfawareness #best #OverlyRigidEnvironments #RecentTrendsSuggest #StrengthsEffectively

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Steve Towers CX Man @stowers

a month ago

Decision fatigue at work builds quietly through constant choices, leaving even capable professionals second-guessing, overthinking and working harder than they should. Read more 👉 lttr.ai/AqqF9 #careerdevelopment #DecisionFatigue #StrengthsLedHabits

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Steve Towers CX Man @stowers

a month ago

@UberEats Massive failure for a non delivery. I could see the delivery driver at least half a mile away saying he was waiting. Instructions are specific in the app. Gone thryu the app and the response insisted he delivered. Given the amount I typically spend via Under Eats, and this order wasn't cheap the service response gets 0/10. Who do I escalate with?