Bill Quiseng @billquiseng
Award-winning #CustomerService expert, keynote speaker. Follow me for #custserv #custexp #cx https://t.co/9N4XMlceeQ https://t.co/ONsxerWbDu… billquiseng.com San Diego, CA Joined November 2009-
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QUI QUOTE: Good customer service means putting a smile on your face. GREAT customer CARE means putting a smile on your customers' faces. When it comes to customers and your #customerservice, don’t be just good. Be GREAT out there! #customerexperience #custserv #custexp #cx
QUI QUOTE: Keep saying, “That’s not my job,” and soon, you’ll wish it was because you won’t have one. #customerservice #customerexperience #custserv #custexp #cx
Thank you @MarshaCollier, @GregOrtbach, and all the esteemed #custserv influencers. I very much appreciate you. See you next week. Same time. Same channel. Until then, don't be just good. Be GREAT out there!
A9: Be Magnificently Boring! Consistently deliver a low cost, no cost "a little than customers experience" product or service so repetitively that you think it is boring, but to your customers, you are Magnificent! Deliver consistency Magnificently! #custserv
A9: Be Magnificently Boring! Consistently deliver a low cost, no cost "a little than customers experience" product or service so repetitively that you think it is boring, but to your customers, you are Magnificent! Deliver consistency Magnificently! #custserv
A8: Serve to satisfy customers. Satisfied customers will leave as soon as they find an experience that is better or a price that is less expensive. Do better than just satisfy customers. WOW them! Treat them a littlebetter than they expect to be treated. #custserv
A8: Serve to satisfy customers. Satisfied customers will leave as soon as they find an experience that is better or a price that is less expensive. Do better than just satisfy customers. WOW them! Treat them a littlebetter than they expect to be treated. #custserv
A2: #Sales is a promise to customers. Customer loyalty is not built on promises. It’s built on the consistent delivery of service that not only meets but rather exceeds customer expectations of the company’s sales promises. #CustomerService #custserv #custexp #cx
A2: #Sales is a promise to customers. Customer loyalty is not built on promises. It’s built on the consistent delivery of service that not only meets but rather exceeds customer expectations of the company’s sales promises. #CustomerService #custserv #custexp #cx
THE QUI RULE aka THE GREAT RULE: Treat customers a little better than they expect to be treated. Serve to WOW customers. Serve to CARE. #customerservice #customerexperience #customerloyalty #custserv #custexp #cx billquiseng.com/2024/03/27/the…
I 👏 @enthused's tweet to express my appreciation and kudos for sharing his blog post. You will, too, after you read it. #customerservice #customerexperience #hospitality #customerloyalty #custserv #custexp #cx stevecurtin.com/blog/service-o…
Whatever your title or position, be a servant leader to all generations, especially Gen N. From my blog post: billquiseng.com/2024/03/20/wha… #leadership #servantleadership #employeeengagement #employeeexperience #customerservice #customerexperience #custserv #custexp #cx
QUI QUOTE: Your brand is not your advertising to your customers. It’s your customers raving to others on social media about your GREAT customer CARE. To them, you’re not just good. You are GREAT out there! #customerservice #customerexperience #custserv #custexp #cx
Thank you @MarshaCollier, @GregOrtbach and all the #custserv Ladies and Gentlemen for this week See you next week. Same time. Same channel.
A9: Yes, as mentioned: In addition to asking “What happened?” to your people who responded to customer complaints, ask them “What if?” Exceeding expectations of current customer needs & innovating future customer wants will maximize the ROI of #CX. #custserv
Q5: Yes. So, we future-proof #CX. In addition to asking “What happened?” to our people who responded to complaints, we ask them “What if?” Exceeding the expectations of current customer needs and innovating future potential customer wants will maximize the ROI of CX. #custserv
A4: Customer interviews. Interviews are much more effective in improving CX than surveys. Ask: what ONE THING can we do to make your experience better? We get one ONE THING customer answer but use 100s of interview answers to improve #custserv.
A4: Customer interviews. Interviews are much more effective in improving CX than surveys. Ask: what ONE THING can we do to make your experience better? We get one ONE THING customer answer but use 100s of interview answers to improve #custserv.
A1. No. As a customer, I seek the best emotional value in my experience. In other words, my experience is not about what I think in advance to map it out. It's about how I feel at that moment. #custserv
A1. No. As a customer, I seek the best emotional value in my experience. In other words, my experience is not about what I think in advance to map it out. It's about how I feel at that moment. #custserv
Shep Hyken @Hyken
109K Followers 14K Following Customer Service and Experience Expert | Keynote Speaker | NYT Bestselling Author | Shep helps companies deliver AMAZING customer service experiences!
Nate Brown @CXAccelerator
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🇺🇦Evan Kirstel .. @EvanKirstel
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ابو متعب ال�.. @mt_nzy70673
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Cora Lin @Cora2562
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502 Followers 417 Following Improve business outcomes with journey orchestration | Ex-Qualtrics, ex-startups (3x acquired), ex-IBM | Product x Engineering x Experience
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Krista Mollion I Un-I.. @kmollion
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778 Followers 249 Following My opinions are mine. I'm the WFM Humanitarian and a Dirt Track Woman. I work and play, laugh loud and often, am safe and strong, and live on my own terms.
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Rick Denton @globaldenton
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Forbes Business Counc.. @ForbesBizCncl
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Brian Solis @briansolis
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Jennifer Tsang, PCC @jenntsang
3K Followers 1K Following Tech - CoS | #Leadership #Coach | #LeadersChat | 🎙@InTheLeadShow: https://t.co/W8tU2SGDMa | Connect: https://t.co/g5b5nmEut6
Small Biz Revolution @smbizrevolution
30K Followers 613 Following Highlighting the unique stories of America’s most inspiring small businesses in this original series by Deluxe, airing on Hulu, Prime Video, and https://t.co/rvJtO1jPRV.
sirte pihlaja @sirteace
1K Followers 220 Following CEO & Customer Experience Optimiser at Shirute Ltd, a customer experience agency specialising in customer loyalty, customer dialogue and customer experiences.
Michael Angelo Caruso.. @MichaelACaruso
248 Followers 149 Following 2x TEDx speaker. Paid to travel. 6 continents, 49 states. Rotarian. I like chocolate.
Rahul @mayor_rahul
89 Followers 946 Following Passion for CX, and Behaviour,OPEX, Technology driven Solutions, Financial Markets. Keep it Simple.A Foodie, Enjoy Travelling, Nature, 🎶, 🏖️. NATIONALIST.
LaTonya Washington @LaTonyaTeaches
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653 Followers 2K Following I tweet about innovation in customer experience ✖️ employee experience ✖️ sports biz. Podcast: https://t.co/AMrBXC6yJy Work: @engagemint_ Former: @DisneyInstitute
CXviewpoint @CXViewPoint
79 Followers 79 Following 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦 𝐟𝐨𝐫 #reviews #opinions & #surveys 𝐭𝐨 𝐠𝐞𝐧𝐞𝐫𝐚𝐭𝐞 #customer #insights 𝐟𝐨𝐫 𝐚 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫-𝐜𝐞𝐧𝐭𝐫𝐢𝐜 𝐜𝐮𝐥𝐭𝐮𝐫𝐞
Glenn Llopis @GlennLlopis
10K Followers 2K Following Leadership Strategy Contributor @Forbes @Entrepreneur + CEO at GLLG. Founder of the Leadership in the Age of Personalization Movement 3x Bestselling Author
ExperienceLab @ExperienceLab
2K Followers 365 Following We are a customer insight and service design agency centred around people and innovation. Human insight brought to life.
Peter Armaly @peterarmaly
2K Followers 2K Following Customer engagement researcher and fiction book lover. VP @esgsuccess. I own my tweets. #author #customersuccess #cx #space #marketing@billquiseng @MarshaCollier @MarkC_Avgi Hello Bill! It's wonderful to have you in the #custserv house tonight. Welcome!
"𝘐 𝘴𝘵𝘳𝘰𝘯𝘨𝘭𝘺 𝘣𝘦𝘭𝘪𝘦𝘷𝘦 𝘵𝘩𝘦 𝘣𝘶𝘴𝘪𝘯𝘦𝘴𝘴 𝘰𝘧 𝘢 𝘣𝘶𝘴𝘪𝘯𝘦𝘴𝘴 𝘪𝘴 𝘵𝘰 𝘪𝘮𝘱𝘳𝘰𝘷𝘦 𝘵𝘩𝘦 𝘸𝘰𝘳𝘭𝘥." –𝘔𝘢𝘳𝘤 𝘉𝘦𝘯𝘪𝘰𝘧𝘧
“Ideation without execution is delusion.” ~ @RobinSharma #TuesdayMotivations #quoteoftheday
New from the Experience Investigators Learning Center: How to Listen to Untold Feedback to Boost Your Business Results bit.ly/3Qctrhy
CX-WISE By @Sprinklr: What growing up in a farm taught Annette Franz about #cx on Apple Podcasts buff.ly/497EYr6 #customerexperience #cx #culture #customercentric
A great leader possesses essential qualities and skills that set them apart. They have a clear vision, inspire and motivate others, and make wise decisions. Effective leadership is crucial for success in any organization or group.
#B2B #B2C Consumers 🗨️ This chat's for YOU 🤔 "Are customers feeling less valued today? Why?" The FASTEST hour on Twitter/@X: Join us for the 14th Year of #Custserv chat TUESDAY 9pm ET/6pm PT #cx #customerservice #technology #AI w/ me and @GregOrtbach
The #cxQOTD for Sept 6: How do you structure a one on one meeting with your direct reports? @CXpert @theccdoctor @bossladyCX @mzaragozas @thecallcenterc1 @cxcentricglobal @jaredorr_ @eugenecheang @CXBunited @NealTopf @AilsDay @TomRichard11 @jacobshields20 @tanujdiwan #ex #cx
That’s a great #CXQOTD, @jtwatkin ! While current chatBots may seem like an echo of IVR, they can be used for more advanced responses to customer inquiries. As AI develops, it should also allow an increased range of responses.
The #CXQOTD for Aug 24: Is a chatbot just another word for IVR? @djksar @mrpatto @dnm54 @shaiberger @RoyAtkinson @stacysherman @justinmrobbins @JeremyHyde_ @Hyken @GregOrtbach @mikeaoki @adamtoporek @dbeaumont266 @SeanBHawkins @NealTopf @jacobshields20 @TomRichard11
Write better. #cxqotd
The #cxQOTD for Aug 14: How do you encourage customers to read? @SandipKrGupta @AilsDay @LeslieO @whtsuppbro @bossladyCX @CxExcellence @sudhbhat @jennysuedempsey @NealWoodson @CXpert @LukeCXEX @avdingus @tanujdiwan @VictoriaMXEXCX @AlexAllwood @rnanjad @knowledgebird #cx
@AilsDay @SandipKrGupta @thecallcenterc1 @theccdoctor @mattberan @DebbieSzumylo @CXpert @mentalmarketer @CXAccelerator @CxCreator @LukeCXEX @JeanneBliss I couldn't agree more, Aileen. Every success I've gained has come from people who were friends -- not just one-off LinkedIn connections. We must continue to see deep, lasting friendships and connections. That's where the best work happens. #CXQOTD
##CXQOTD 13-July Human experience is so important in CX. What's your most recent human experience story? Mine: A candidate resigned, a recruiter asked me reference so that the candidate could be helped. Nice gesture of humanity. @toister @DebbieSzumylo @stephaniethum @kkmett
@billquiseng That's a good point. Making the most of the time together goes farther than simply being present. #custserv
Q4 | #custserv Do you "touch base" with your customers in between business transactions? How? (Phone call? Email?)
Q2 | #custserv How often, on average, do you do business with your repeat customers? (Once a month? Week? Year?)
Thanks for sharing, Bill. Companies really need to think from the customer or guest's perspective instead of being "all about me." #custserv
A1: In the #hospitality #business, absolutely! To us, the value to guests is in their personal interactions, not our "cash or credit" business transactions. They didn't care how big our property was. They only cared about how big we cared for them. #custserv
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