Andrew Gilliam @ndytg
Writer. Speaker. Thought leader. Consultant. #CX, #CustomerService, #CCTR, #IT, and #Security enthusiast. Bread 🥖 baker. andytg.com Bowling Green, KY Joined January 2015-
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I'm proud to be a Featured Contributor to @ThinkHDI again and share my first article of 2022! This one is all about making problem ownership a #team effort. #CX #EX #IT #ITSM #ESM #CustomerService andytg.com/go/3
@jtwatkin @cx_scott @NicholasZeisler @justinmrobbins @luismelo78 @heycxguy @mundocx @sudhbhat @NTIatHome @ndytg @NealDlin @NealTopf @AilsDay @zjellson @SteveDiGioia @jacobshields20 @avdingus @globaldenton “Omnichannel orchestration” It’s too nebulous, and the phrasing grossly simplifies an exceptionally complex transformational process. It sounds fancy and cool, but what does it really mean, ya know? #CXQOTD
@jtwatkin @cx_scott @NicholasZeisler @justinmrobbins @luismelo78 @heycxguy @mundocx @sudhbhat @NTIatHome @murphyjfraser @ndytg @NealDlin @NealTopf @AilsDay @zjellson @SteveDiGioia @avdingus @globaldenton Self service, call deflection...I mean the list can really go on and on (pretty sure @SteveDiGioia nailed the key ones!). Self service is good, but if someone's calling - quit trying to deflect the call back to it! #cxqotd
6/21 #CXQOTD: “What is the cost of a poor new hire onboarding experience?” Share your thoughts! @ndytg @kayejchapman @sherikendall @dbeaumont266 @dave_dyson @stacysherman @CXpert @JeremyHyde_ @jennysuedempsey @DebbieSzumylo @RussLoL @mrpatto
On June 18th, Customer Experience whiz @ndytg is sharing the ins and outs of quality management best practices. To learn how to serve your employees and customers better than ever, register now for the free online event👇 ow.ly/NElM50F4Uyq
Today’s #CXQOTD: May 12th ✨ “Why is trust important in customer work?” @jeanniecw @JeanneBliss @theccdoctor @stephaniethum @sherikendall @Press1ForNick @kayejchapman @djksar @DebbieSzumylo @theccdoctor @justinmrobbins @ndytg @GauthierBeth @esmancuso @CXpert @customerisfirst
The @SouthwestAir gate agent at FLL B8 for WN2788 went above and beyond by thanking each customer by name. Personalization doesn’t have to be hard. #CustomerExperience #CustServ #CX #CustomerService
Sound familiar? @ndytg recommends re-aligning with help from The Service Culture Handbook, by @toister #CCExpo #ICMIExpo #ContactCenter #CallCenter
"Confidence is in short supply right now. Anywhere you can build certainty back into the environment will be reassuring and helpful for your agents." - @ndytg #ICMIExpo #CCExpo #ContactCenter #CallCenter
To eliminate agent stress, @ndytg recommends questioning your metrics. ✔️Are they strategically aligned? ✔️Can agents control them? ✔️Do they encourage the right thing? ✔️Is your coaching effective? #ICMIExpo #CCExpo #ContactCenter #CallCenter
@jtwatkin @jacobshields20 @justinmrobbins @Patrick_SaaS @scott_saas @sherikendall @SeanBHawkins @ndytg @JeremyHyde_ @gibsonlearning @LeslieO @NealTopf @thatcxguytweets Do execute the plans you made before things went off the rails - ID root cause, give callers a sit rep so they can choose to wait or not, add trained staff to help. Do not burn your team out with OT, revoke time off, or forget that calls are answered one at a time. #cx #cxqotd
@jtwatkin @justinmrobbins @Patrick_SaaS @scott_saas @sherikendall @SeanBHawkins @ndytg @JeremyHyde_ @gibsonlearning @LeslieO @theccdoctor @NealTopf @thatcxguytweets #CXQOTD DO: Add messaging to the phone system with the impact & inform customers what's being done - be transparent! DO: Bring in additional staff to help & signal all hands on deck! DO: Be supportive & bring in lunch! DON'T: Run around, panic & scream the sky is falling!
THE DREAM #customerservice #cx
Red tape. 😑🤨 It obliterates the employee experience just as much as the customer experience. Don't make it hard for #employees to talk to you, to be rewarded, follow rules, or pursue a promotion. Why would they *want* to improve #CX if their own experience is too hard?
Company: "We have chat bots!" Customer: *yawn* Focus on the #CustomerExperience rather than the tools.
I’m back! 👋🏻 The #CXQOTD for Feb 10th: “When does an employee’s experience start & end with an org?” @CXpert @stacysherman @customerisfirst @jennysuedempsey @sherikendall @JeremyHyde_ @SeanBHawkins
I am honored to know many of the @CallCenterICMI Top 50 Thought Leaders, and happy to see so many new names on this list of #ContactCenter experts! Be sure to check out the list and give them a follow: icmi.com/resources/2021…
“What finally compels companies to act on customer #feedback?” @jtwatkin, great #CX question of the day. IME: 👎Social media firestorms 👎Client churn + declining sales 👎Voluminous customer complaints What sayeth @luismelo78 @JuliaAhlfeldt @mishbatt @RussLoL? #CX #VOC
I'm thrilled to join my #BusinessBestie @BeckyRoemen and the team at @avtex as a Senior Consultant for #ContactCenter & #CX! We're already having fun, as you can see. 😆
Nate Brown @CXAccelerator
12K Followers 9K Following Founder of CX Accelerator 🚀#CustomerExperience designer, speaker, writer, and more! 🧙🏻♂️
Jeremy Watkin @jtwatkin
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LeslieO @LeslieO
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Ben Motteram 🇦🇺 @CXpert
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Jenny Dempsey @jennysuedempsey
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Erica Mancuso @esmancuso
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Tanuj Diwan, Co-Found.. @tanujdiwan
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Stephanie Thum, Ph.D... @stephaniethum
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Debbie Szumylo @DebbieSzumylo
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Annette Franz, CCXP @annettefranz
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William Ortlieb @WilliamAlpyne
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Understanding is Esse.. @LuminosoTech
42 Followers 420 Following The most robust AI-powered tools for natural language understanding for your text analytics initiatives. Watch a 60 second video: https://t.co/b0k2hkzBIK
Joanna Wells @taylorwellsnews
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The Values Conversati.. @TVCLeadership
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margot work @WorkMargot
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Tsovinar Sargsyan / M.. @TsovinarSargsy2
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Abhishek Kumar @Officialak2903
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Tyme Global Direct @TGDirect
74 Followers 82 Following Innovative, human #CX-driven #callcenter #outsourcing company for best #bpo, lead-gen outsourcing, and #CustomerExperience. [email protected]
Playvox @playvoxcx
2K Followers 3K Following We build agent-elevating #workforce tools for digital #contactcenters like #customerservice and #support. WFM QM AI Analytics Performance Gamification
The Lord Leong CBE @SonnyLeong53
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Risto | Tracardi @tracardi
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Karina Carlos @Karina___Carlos
42 Followers 103 Following Life Coaching Strategist & Public Speaking Coach. Host of the Akakened Bliss podcast. #SelfConquest. Amplifying voices. 🇲🇽 Español 👉 karina__carlos.
Forsta @Forstaglobal
921 Followers 1K Following Our experience and research tech allows organizations to understand the complete human experiences of their audiences. #VoC #CX #MRX #VoE #HumanExperience #HX
Nate Brown @CXAccelerator
12K Followers 9K Following Founder of CX Accelerator 🚀#CustomerExperience designer, speaker, writer, and more! 🧙🏻♂️
Jeremy Watkin @jtwatkin
19K Followers 16K Following Bringing people and technology together to deliver AWESOME customer experiences. Director of #Custserv and #CX @NumberBarn. #running #flyfishing #CXQOTD #cctr
LeslieO @LeslieO
6K Followers 6K Following Leslie O'Flahavan: E-WRITE honcho. Plain language advocate. Writing teacher: @LI_Learning, web content, email, chat, social media. Mentor. Writer. Reader.
Shep Hyken @Hyken
109K Followers 14K Following Customer Service and Experience Expert | Keynote Speaker | NYT Bestselling Author | Shep helps companies deliver AMAZING customer service experiences!
Ben Motteram 🇦🇺 @CXpert
11K Followers 7K Following I work with leaders to transform organisations into ones that are loved by employees and customers.
Jenny Dempsey @jennysuedempsey
8K Followers 7K Following Customer Experience & Community Management Freelancer | Udemy Teacher | Speaker | Writer | Furniture Flipper | Dog Lover
Erica Mancuso @esmancuso
1K Followers 1K Following #cx #px #healthit #saas #running #wellness #nccourage #twins #teens
Stephanie Thum, Ph.D... @stephaniethum
23K Followers 20K Following Founder @PracticalCX®. Commissioned author @Sage_Publishing. @LinkedIn Top #CX Voice. 🖤💛 Steelers! Tweets are mine.
Annette Franz, CCXP @annettefranz
26K Followers 16K Following CEO @CXJourney Inc. | #CX Coach, #KeynoteSpeaker, #Author | Official Member @ForbesCoaches | #culture #leadership #employeeexperience #customerexperience
Roy Atkinson @RoyAtkinson
17K Followers 10K Following Business Advisor | Industry Analyst | Writer | CEO | Speaker who posts about customer focus (#custserv #cx); #ITSM, #IT and #tech - posts are my own.
Jeannie Walters @jeanniecw
13K Followers 8K Following #CX CEO @ExpInv | TEDx speaker | CCXP: Certified Customer Experience Professional | Trainer, consultant, podcaster. 20+ yrs in customer experience strategy.
Justin Robbins @justinmrobbins
4K Followers 162 Following Keynote speaker & business advisor. I help leaders find their rhythm and become catalysts for positive change.
Dr. Debra Bentson SHR.. @theccdoctor
778 Followers 249 Following My opinions are mine. I'm the WFM Humanitarian and a Dirt Track Woman. I work and play, laugh loud and often, am safe and strong, and live on my own terms.
Stacy Sherman ~ #Doin.. @stacysherman
2K Followers 1K Following Helping companies 2X income from existing customers & maximize referrals via Heart & Science™ Model ➤Speaker➤Advisor➤Award-Winning #CX Podcaster
Jacob Shields @jacobshields20
2K Followers 2K Following Father, #Veteran, Director of Customer Experience & Technology @DojoNetworks1 / #ICMITop25 - Thought Leader / #custserv #cx #customerexperience
Marsha Collier @MarshaCollier
229K Followers 71K Following Over 1 Million 📚 sold: Author: Android, Social Media, eBay, Customer Service, #Technology Pundit 🎙️KFIAM640 podcast/#CustServ @NASASocial #CES Top Influencer
ICMI @CallCenterICMI
10K Followers 1K Following ICMI is the authority on #cctr excellence! We empower contact center leaders w/ innovative resources, events & training.
sherikendall @sherikendall
848 Followers 473 Following CX professional, learning & development leader and obstacle course competitor.
Stephen Mann @stephenmann
7K Followers 360 Following Chatty man who loves to talk, write and tweet about #ITSM, #IT, #servicedesk, #custserv, #tech & life. Now back as an ITSM industry analyst with @ITSM_tools #AR
Contact Center Pipeli.. @CCPipeline
2K Followers 965 Following The leading destination for contact center professionals. Visit our blog, (https://t.co/pAoiOdQqXO) or subscribe to the magazine, (https://t.co/ZDf14edYSq)
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40K Followers 309 Following Hacker. Technical Muppet. Fun Dip enthusiast.
PACE @PACEassociation
7K Followers 8K Following The Professional Association for Customer Engagement. Join our LinkedIn Group: https://t.co/ZAGQl86eiP
Adrian Swinscoe @adrianswinscoe
8K Followers 2K Following Customer Experience. eXperience Leadership. Advisor. Speaker. Best-Selling Author (How To Wow, Punk CX and now Punk XL). @Forbes contributor. Aspirant Punk CXer
Nick Glimsdahl 🎙�.. @Press1ForNick
1K Followers 3K Following The Customer Experience Guide I Designing Customer Experiences for Small to Medium sized Companies. Tweets and threads about Customer and Employee Experience.
Go Chiefs @ChiefsData
260 Followers 89 Following
Candace (Berman) Shei.. @EdifyCMO
310 Followers 572 Following Building an outlaw brand. Words matter. Do the work. Sometimes I’m the cats. 😸😻😼🙀😽All views are mine 🗣
Tim Hayden @TheTimHayden
9K Followers 4K Following Frictionless #customerexperiences & revenue growth thru #AI, #CDP & #MDM as CEO @YourBrainTrust, #DataExchanges @EdgeAutonomy, Board @theARFoundation tweets=me
Danny Rehbein @RehbeinDanny
346 Followers 331 Following Helping managers coach more effectively to create a better #CustomerExperience & #EmployeeExperience 🇨🇦, born in 🇩🇪, living in 🇺🇸 l 26.2🏃♂️fueled by 🌱
Gabalicious @Ainchant
860 Followers 100 Following Zero actual skillset beyond Lying, Cheating and Stealing... but somehow, Red Team always WINS!!! she/her
Red Team Wynns @redteamwynns
1K Followers 1K Following Principal Consultant @ Coalfire focused on physical security. Unlawfully arrested on the job in Iowa while in scope. Improve things, learn, help people!
Bill Quiseng @billquiseng
26K Followers 621 Following Award-winning #CustomerService expert, keynote speaker. Follow me for #custserv #custexp #cx https://t.co/9N4XMlceeQ https://t.co/ONsxerWbDu…
Denise Lee Yohn @deniseleeyohn
17K Followers 16K Following #brand #leadership expert | #speaker | #author of What Great Brands Do and FUSION
Katie Lane @katiedottslane
894 Followers 769 Following Equipping #CIO #IT #CX #CustServ Leaders w/ Knowledge & @ujet.cx Tools to Deliver Premium #CustomerExperience | #CCaaS | #CustExp
Marilyn Suttle @marilynsuttle
10K Followers 4K Following Marilyn Suttle, Customer Service Speaker, Consultant, Bestselling author, Communication pro. "Suttle" Shifts for breakthrough success. #custserv #CustExp #CX
Troy White @MrWhiteSaysThis
693 Followers 663 Following CEO,Professional Speaker,Author and Mentor. Expert in quality management,customer experience and technologies #custtalk #custserv, #processimprovement
Larry Motsenbocker @lmotsenbocker
124 Followers 364 Following IT operations manager. Interests are information security, ITSM, technology, leadership and well-being. Views expressed are my own.
Stuart Rance @StuartRance
5K Followers 279 Following IT service management and information security consultant, author & trainer. Owner of Optimal Service Management Ltd. He/him Also @[email protected]
Barclay Rae 🧀 @barclayrae
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Simone Jo Moore @simonejomoore
1K Followers 77 Following HumanisingIT - AI Ethicist, helping you adapt, flourish & lead in complexity, Emergent Boggling heartist | StressLess, Digital Transformation, ESG, HR, OCM, IT
Karen Ferris @Karen_Ferris
3K Followers 417 Following Thought Leader in Organisational Change and Service Management. Author, Speaker, Facilitator, Coach and Mentor.
Mauricio Corona, Ph.D.. @MauricioCorona
3K Followers 175 Following STEM || Robotics || Artificial Intelligence || ITIL4 Architect & Author || International Speaker || Professor || Researcher || #Bitcoin https://t.co/jdONuB7MxJ
Michelle Major-Goldsm.. @MMG9898
1K Followers 564 Following Lead Architect SIAM Professional BoK, Contributor VeriSM, Queen of SIAM, psychologist, listener, thinker supports best & enabling practice. Views my own.
John Custy @ITSMNinja
2K Followers 725 Following Service Management & CX Management Educator, Evangelist, Consultant, Bostonian, and good food. KCS, ESM, ITSM, ITIL, and Continual Improvement. he/his/him
Fireside Chats Withou.. @ChatsFires
181 Followers 372 Following A podcast focused on all things related to customer experience and customer care. A fireside chat without the fires with Neal Topf and Paul Catherall.
MWCCA @MWCCA
192 Followers 176 Following MWCCA plans between 6-8 events/year including education seminars, call center tours and networking events.
Mila D'Antonio @miladantonio
5K Followers 2K Following #Omdia Principal Analyst, #CustomerEngagement. Connects the dots on #CX. Rhymes with “Twyla”
Sarah Stealey Reed @stealeyreed
3K Followers 2K Following Loud writer; mindful human. Emcee and content generator for @Braze events. World wandering, happy risk-taker. Talker of #awkwardthings #whitepantsparty
Julie L. Mohr @JulieMohr
788 Followers 438 Following Senior Analyst in IT Operations @Forrester Avid DIYer and sports fanatic.....Tweets are my own
Joe The IT Guy @Joe_the_IT_guy
7K Followers 92 Following Native New Yorker. Loves everything IT-related (& hugs). Passionate blogger & social media addict.
SysAid @sysaid
10K Followers 570 Following SysAid is on a mission to liberate organizations by putting AI to work for them and their people. #GenAI #ITSM
TomWilk @WCG_Tom
89 Followers 125 Following Performance Management Coach, Professional Speaker, Team Builder, and IT Manager.
Doug Tedder @dougtedder
2K Followers 214 Following Better IT = Better Business. I can help. | https://t.co/2EGSpBKSQh
Luke Jamieson @LukeCXEX
914 Followers 1K Following Top 25 Global CX / EX Thought Leader and Larrikin #CX #EX #employeeexperience #employeeengagement #audacious #unconventional #custserv #CXQOTD #tedx #cctr
Jessie Schutz @madtownjessie
125 Followers 118 Following Dog enthusiast, podcaster, Kindness Interpreter. Zendesk alum. Building brands and making soil sexy. Obviously my tweets are my own. Don’t make it weird.
rebecca gibson @gibsonlearning
104 Followers 141 Following 🌿 Gibson Learning and Performance 🍃 Contact Center Advocate, Consultant, Facilitator, Instructional Designer🌳
USU Solutions @USUSolutions
4K Followers 1K Following USU is a global leader in software for IT & Customer Service Management. Our smart solutions optimize processes for a better service world.
Jonathan Shroyer @ChiefCXOfficer
26K Followers 3K Following Chief CX Officer and Quilter | Forbes Council | 2X Exit Founder, 20x Investor Return | Supporting Craft Creators
Arise Gaming @RealAriseGaming
485 Followers 439 Following Bottom line: happy players play more! Arise Gaming are experts in unlocking customer service capabilities to drive enhanced experiences.
Kelly Reade @kellywreade
127 Followers 141 Following
Greg Sanker @gtsanker
2K Followers 1K Following Empowering Excellence in IT Service Management. Author IT Change Management: A Practitioner's Guide #CIO #Author #Speaker
@jtwatkin @tanujdiwan @customerisfirst @sherikendall @jennysuedempsey @justinmrobbins @CXpert @jacobshields20 @KayPhelpsTweets @JeremyHyde_ @mikeaoki @NealDlin @NealTopf @LeslieO So many to mention but here goes some… @customerisfirst @SeanBHawkins @jennysuedempsey @JuliaAhlfeldt (my fellow former Wamulian!) @Aimee_Lucas @theccdoctor @ndytg @JeremyHyde_ @globaldenton @DebiMongan and the late @BillGessert who’s teachings still impact me! #CXQOTD
The #CXQOTD for Feb 14, #ValentinesDay: Who are some of your #CX valentines? Here are a few of mine! @tanujdiwan @customerisfirst @sherikendall @jennysuedempsey @justinmrobbins @CXpert @jacobshields20 @KayPhelpsTweets @JeremyHyde_ @mikeaoki @NealDlin @NealTopf @LeslieO
Running back to back to back into meetings is generally not a good experience for anyone. It burns you out and your not bringing your best. When possible, I've started to block 30 minutes in between meetings to and prep for the next engagement. It's made a huge difference! #CX
@jtwatkin @stealeyreed @dave_dyson @ndytg @thatcxguytweets @tanujdiwan @LeslieO @justinmrobbins @DebbieSzumylo @NicholasZeisler @jennysuedempsey @customerisfirst When team members can capture, improve and reuse knowledge articles in the workflow of problem solving it’s the best way to keep KB current. More info at serviceinnovation.org/Kcs #KCS #CXQOTD
@jtwatkin @stealeyreed @dave_dyson @ndytg @tanujdiwan @knowledgebird @LeslieO @justinmrobbins @DebbieSzumylo @NicholasZeisler @jennysuedempsey @customerisfirst Appreciate this video! I've managed KBs for a few years now, but at my current role it's a new challenge w/ all types of customers. Researching KCS now 🙌
I sometimes go to movies just to eat popcorn for dinner....
@jtwatkin @cx_scott @NicholasZeisler @justinmrobbins @luismelo78 @heycxguy @mundocx @sudhbhat @NTIatHome @ndytg @NealDlin @NealTopf @AilsDay @zjellson @SteveDiGioia @jacobshields20 @avdingus @globaldenton “Omnichannel orchestration” It’s too nebulous, and the phrasing grossly simplifies an exceptionally complex transformational process. It sounds fancy and cool, but what does it really mean, ya know? #CXQOTD
@jtwatkin @cx_scott @NicholasZeisler @justinmrobbins @luismelo78 @heycxguy @mundocx @sudhbhat @NTIatHome @murphyjfraser @ndytg @NealDlin @NealTopf @zjellson @SteveDiGioia @jacobshields20 @avdingus @globaldenton Mine is BX, like it's the new cool kid doing what CX never did. Mate, it's just CX re-badged and you're not setting any new trend 😒 #CXQOTD #holdenrebadgedasachevroletisstillaholden
@AilsDay @jtwatkin @cx_scott @NicholasZeisler @justinmrobbins @luismelo78 @heycxguy @mundocx @sudhbhat @NTIatHome @murphyjfraser @ndytg @NealDlin @NealTopf @zjellson @SteveDiGioia @jacobshields20 @avdingus @globaldenton CX and EX are the same camera, but pointed and focused in different directions. Otherwise, you only get part of the panorama. #CXQOTD
@jtwatkin @cx_scott @NicholasZeisler @justinmrobbins @luismelo78 @heycxguy @mundocx @sudhbhat @NTIatHome @murphyjfraser @ndytg @NealDlin @NealTopf @AilsDay @zjellson @SteveDiGioia @avdingus @globaldenton Self service, call deflection...I mean the list can really go on and on (pretty sure @SteveDiGioia nailed the key ones!). Self service is good, but if someone's calling - quit trying to deflect the call back to it! #cxqotd
@PatBlackstaffe @billquiseng @amarpals @ndytg @chagn0n @jennysuedempsey @itsm_thaslim @RicardoSGulko @J_J_Carpenter @ITSMTransition @syscokid87 @RaeAnnBruno @gamingpaul @NancyVElsacker @JulieMohr @HelpdeskManager Thank you @PatBlackstaffe, it is a fantastic community!
Because it is #SMWorld this week, you may want to follow a few of the genius folks in #ITSM, #Support, & #CX that I follow: @DXmeetsCX @AnnemarievWeihe @LeslieO @barclayrae @ryanrogilvie @YuHelenYu @johleighton88 @dave_dyson @ZdenekKvapil @janhvi_purohit They make your world gr8!
And let's not forget these #ITSM, #Support, & #CX Folks @billquiseng @amarpals @HdiLocal @ndytg @chagn0n @jennysuedempsey @itsm_thaslim @RicardoSGulko @J_J_Carpenter @ITSMTransition @syscokid87 @RaeAnnBruno @gamingpaul @NancyVElsacker @JulieMohr @HelpdeskManager (more greatness)
Top Customer Service Tips from the Best in the Business. Happy to be featured here along with @EricaMarois, @LeslieO, @ndytg, @jacobshields20, @customerisfirst, & @toister. Thanks, @ProcedureFlow. buff.ly/3fYizjO
@murphyjfraser @ndytg @kayejchapman @sherikendall @dbeaumont266 @dave_dyson @stacysherman @CXpert @JeremyHyde_ @jennysuedempsey @DebbieSzumylo @RussLoL @mrpatto Great question. We lost 2 employees on the first day of their joining because we were too busy with our work and gave absolutely no attention to them. Since then on First day 1. Call with Founder/CTO about vision 2. Call with Team leader. 3. Introduction with team. Part 1/2
6/21 #CXQOTD: “What is the cost of a poor new hire onboarding experience?” Share your thoughts! @ndytg @kayejchapman @sherikendall @dbeaumont266 @dave_dyson @stacysherman @CXpert @JeremyHyde_ @jennysuedempsey @DebbieSzumylo @RussLoL @mrpatto
On June 18th, Customer Experience whiz @ndytg is sharing the ins and outs of quality management best practices. To learn how to serve your employees and customers better than ever, register now for the free online event👇 ow.ly/NElM50F4Uyq
Today’s #CXQOTD: May 12th ✨ “Why is trust important in customer work?” @jeanniecw @JeanneBliss @theccdoctor @stephaniethum @sherikendall @Press1ForNick @kayejchapman @djksar @DebbieSzumylo @theccdoctor @justinmrobbins @ndytg @GauthierBeth @esmancuso @CXpert @customerisfirst
Now I know what NOT to do. Sincerely, I've got no idea what TO do. Elbow? Nose? The hands of the guy behind me? Help a park-er out! #BadInstructions #Documentationfail #SelfService
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