Jeannie Walters @jeanniecw
#CX CEO @ExpInv | TEDx speaker | CCXP: Certified Customer Experience Professional | Trainer, consultant, podcaster. 20+ yrs in customer experience strategy. experienceinvestigators.com Chicago Joined April 2008-
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Looking forward to soaking up knowledge and connecting with industry leaders at the Qualtrics X4 Summit on May 1st. If you're attending, let's connect and chat about all things CX. See you there! If you still haven't registered, there's still time: qualtrics.com/x4summit/?utm_…
Customers need to be the center of your entire customer journey. It's never been more important to understand your customers & what they value. Where does your customer experience begin? Listen to this episode of @Sell_Integrity's Mental Selling Podcast. bit.ly/3NgI9CC?utm_ca…
🛒 Retailers: you can improve in-store experiences by using an integrated feedback management. In this @NICELtd article, you will learn how to start with strategy so you can begin with the end in mind. #CX bit.ly/3NhiMR7?utm_ca…
What can you learn in 12 minutes? Plenty! 🎙️ In this episode of my Experience Action #Podcast, you will hear about unique innovations connecting #CustomerExperience from 🎵 @SpotifyUSA, 👓 @WarbyParker, 💻 @SlackHQ, and 🧩 @LEGO_Group. Check it out! bit.ly/3CJQeuK?utm_ca…
If you're looking for a customer referral, testimonial, or product review, the best time to ask is the moment they're excited and happy to be a customer. Asking at the right moment is often crucial. Find more key moments & feedback questions here: experienceinvestigators.com/connect-with-c…
Regardless of the ups and downs and unique challenges of these last few years, a periodic review is a good exercise for #CXLeaders. Even if it's difficult. Here are five questions to help you reflect and review your #CX efforts: bit.ly/3OBenbl?utm_ca… #CustomerExperience
One of the most underrated truths about customer experience: It's more profitable to prioritize long-term customer satisfaction and loyalty than to focus on short-term gains. Discover how to prove the value of customer experience this Wednesday: experienceinvestigators.com/proving-CX-val…
Have a question about customer experience, employee experience, leadership, or teamwork? Record it here {permalink}, so we can discuss it on the Experience Action podcast! Thank you for helping us turn ideas into ACTIONS!
#CX requires us to focus on customers, which leads us to feeling more empathetic and grateful. This is one of the top 🔟 ways #customerexperience makes a better world. This episode of the #ExperienceActionPodcast presents more: bit.ly/3JWRMX1?utm_ca…
🔥 I want to know… What burning #EmployeeExperience questions do you have? Leave a voicemail for me and I may answer your question on my Experience Action Podcast. bit.ly/3JnR5F9?utm_ca…
I'm going LIVE right now to share why customer journey touchpoints are important to customer experience leaders, then answer your questions in a live Q&A. Join the community here: youtube.com/live/zSDXJrCLW…
When we participate in loyalty programs and use the discounts they send us, we activate loyalty for that brand. There are specific ways that these increase retention and stickiness with customers. But when they go wrong, they can lead to… experienceinvestigators.com/connect-with-c…
What is a customer journey touchpoint? And, why should customer experience leaders care about them? Join my live Q&A this Friday. There will be answers to these questions and more. Tune in at youtube.com/live/zSDXJrCLW…
Get a proven process to clearly define your CX strategy! 👏 CXI Ground School™ combines action-driven education (from a CX Veteran) WITH built-in tools and support to help you get the best results for your organization: experienceinvestigators.com/cxi-flight-sch…
Each customer journey touchpoint is an opportunity to reinforce your brand value and engage customers in meaningful ways. Join me this Friday for a talk about using touchpoints to create a customer-centric vision for your organization: youtube.com/live/zSDXJrCLW…
Customers buy from brands they trust, resonate with, and believe will effectively fulfill their needs or solve their problems. Customer touchpoints are important in understanding the customer journey. Are all of your customer touchpoints positive? experienceinvestigators.com/customer-journ…
Thrilled to be recognized by @iQor in their latest article on "AI Trends Reshaping Customer Experience"! It's an honor to share insights alongside other CX strategists, emphasizing the importance of personalized CX in the digital age. > iqor.com/blog/ai-trends…
When it looks like a customer may be leaving, instead of asking, "What could we do to make you stay?" add power to this question by changing it to, "What could we improve today to keep you as a loyal customer?" Find more key feedback questions here: bit.ly/3jy37iK?utm_ca…
Taking a comprehensive inventory of your touchpoints can be highly challenging, and it can take months to categorize how customers interact with you. But it's worth it, learn why: experienceinvestigators.com/customer-journ…
Every single customer matters. But some are higher maintenance. How do you manage resources effectively to sustain business growth? Get ideas here > experienceinvestigators.com/customer-journ…
Shep Hyken @Hyken
109K Followers 14K Following Customer Service and Experience Expert | Keynote Speaker | NYT Bestselling Author | Shep helps companies deliver AMAZING customer service experiences!
Nate Brown @CXAccelerator
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Jeremy Watkin @jtwatkin
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Ben Motteram 🇦🇺 @CXpert
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Stephanie Thum, Ph.D... @stephaniethum
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🇺🇦Evan Kirstel .. @EvanKirstel
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189 Followers 1K Following Passion to be successful ✨️ in life Commitment Organized and creative Part of @Concentrix and one of the game changers
🌞♀️ IA Quantum.. @quantum_gl
3 Followers 5K Following .:. Whoever controls the information controls the people .:.
AvenueCX @AvenueCX
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8K Followers 560 Following Get Real, Niche Relevant, Geo-Targeted Instagram, Twitter, & Pinterest Followers Daily with Get Plus Followers. 500% Refund for Anyone Receiving Fake Followers!
[email protected] @joaobcassio2011
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Likeik CX, tools & pe.. @LikeikCX
188 Followers 1K Following Somos el programa de escucha voz del cliente y empleado, más sencillo, asequible y rápido de implantar del mercado
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John Gusiff @CustCentricLLC
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Been There Reviews @beenthererevie
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Abdul Fatah Mohammed .. @sheikhmarafie
351 Followers 4K Following Chairman and Chairman of Corporate Governance Committee (CEO) Al-Tijiria group and company Kuwait.
Nakeva Corothers @nakeva
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فَرَحُانَ @farauna227609
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biaheza @biahezas_
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Gary M. @garygforce
180 Followers 991 Following | Golf Enthusiast | Virtual Course Designer (GForce41) | Baseball Coach | Former New Yawker, still searching for good pizza and a deli in Massachusetts | #LGM
ابو متعب ال�.. @mt_nzy70673
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I am ☘️ANIMO☘�.. @AgnesAnimo
211 Followers 387 Following Jesus is Lord 👑 I Pan Africanist I Helping Businesses Grow Online Presence I Customer Experience Expert I CX Coach & Trainer 🇺🇬
Vladislava Dolmat @iam_vlada_
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Jan Young @janyoungcx
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KnowingCX @KnowingCX
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Oluwabimipe Aya Georg.. @Bimdadgeo
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Ruby Tees @rubykollectionz
42 Followers 96 Following We customize and brand Tshirts, Tshirt Dresses, Hoodies and Joggers sets, School Sportwears, Corporate branded tshirts Reach out to us on WhatsApp 👇
Openmind @2oolgood
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Muniya khandakar Char.. @CharmenMuniya
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Vijay Vittal @RVijvitz
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Birdmorning Solutions.. @BirdMorning19
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Chen-AI @ChenAIResearch
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Jumaden Baby @JumadenB38892
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mPulse @mPulse_mMatrix
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MiaRec, Inc. @MiaRecInc
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Spiral @usespiral
125 Followers 81 Following Spiral's mission is to revolutionize the way companies understand their customer.
Edvard Owner @EdvardOwne50810
134 Followers 646 Following I'm an orthopedic doctor, 🇳🇴🇺🇲🇵🇸 Lover of Animals 😻🐕🦺🐶 Father, healer.... In God we trust 🩺
Behnam Arabpour @BArabpour35054
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Helen Metta @helenmetta
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Shep Hyken @Hyken
109K Followers 14K Following Customer Service and Experience Expert | Keynote Speaker | NYT Bestselling Author | Shep helps companies deliver AMAZING customer service experiences!
Nate Brown @CXAccelerator
12K Followers 9K Following Founder of CX Accelerator 🚀#CustomerExperience designer, speaker, writer, and more! 🧙🏻♂️
Jeremy Watkin @jtwatkin
19K Followers 16K Following Bringing people and technology together to deliver AWESOME customer experiences. Director of #Custserv and #CX @NumberBarn. #running #flyfishing #CXQOTD #cctr
Ben Motteram 🇦🇺 @CXpert
11K Followers 7K Following I work with leaders to transform organisations into ones that are loved by employees and customers.
Blake Morgan @BlakeMichelleM
14K Followers 3K Following Customer Experience keynote speaker, CX Futurist, bestselling author, host @ Modern Customer Podcast, 2 amazing kids w/@JacobM
LeslieO @LeslieO
6K Followers 6K Following Leslie O'Flahavan: E-WRITE honcho. Plain language advocate. Writing teacher: @LI_Learning, web content, email, chat, social media. Mentor. Writer. Reader.
Annette Franz, CCXP @annettefranz
26K Followers 16K Following CEO @CXJourney Inc. | #CX Coach, #KeynoteSpeaker, #Author | Official Member @ForbesCoaches | #culture #leadership #employeeexperience #customerexperience
Jenny Dempsey @jennysuedempsey
8K Followers 7K Following Customer Experience & Community Management Freelancer | Udemy Teacher | Speaker | Writer | Furniture Flipper | Dog Lover
Stephanie Thum, Ph.D... @stephaniethum
23K Followers 20K Following Founder @PracticalCX®. Commissioned author @Sage_Publishing. @LinkedIn Top #CX Voice. 🖤💛 Steelers! Tweets are mine.
🇺🇦Evan Kirstel .. @EvanKirstel
362K Followers 322K Following Tech influencer, contentcreator/Industry Expert w/550K Social followers focused on Enterprise 💻 Cloud ☁️5G 📡AI 🤖Telecom ☎️ CX 🔑 Cyber https://t.co/OtwbCuhoMX
Dennis Wakabayashi @globalvoiceofcx
57K Followers 2K Following The Global Voice of CX 🌍 | Host of "CX Update" & "CX In the Wild" 🎥 | Content Creator 🚀 | World Traveler ✈️ | 🎙️ Keynote Speaker
Debbie Szumylo @DebbieSzumylo
6K Followers 3K Following #CX #CustExp #EX. Smart & sassy. ♥ my family (human and furry). Mom of 2. Me time = sports junkie, wine, craft beer. Opinions are mine.
Dan Gingiss @dgingiss
21K Followers 5K Following #KeynoteSpeaker teaching companies how to make #CustomerExperience their biggest competitive advantage. 2X Author & Podcaster. #TheExperienceMaker
Marsha Collier @MarshaCollier
229K Followers 71K Following Over 1 Million 📚 sold: Author: Android, Social Media, eBay, Customer Service, #Technology Pundit 🎙️KFIAM640 podcast/#CustServ @NASASocial #CES Top Influencer
Theodora (Theo) Lau -.. @psb_dc
64K Followers 7K Following Founder @UnconventionVc | 📚 Author: Beyond Good and The Metaverse Economy | #OneVision Podcast | Advisor | Speaker | #Fintech | #AI | #Longevity | #TechForGood
Stacy Sherman ~ #Doin.. @stacysherman
2K Followers 1K Following Helping companies 2X income from existing customers & maximize referrals via Heart & Science™ Model ➤Speaker➤Advisor➤Award-Winning #CX Podcaster
Christina Garnett @ThatChristinaG
64K Followers 7K Following CCO + Advisor | 💻 @PocketCCO + @neuemotion | @AFanOfTheFans + @TheWomansMBA | Featured: @Adweek + @HubSpotAcademy + @thenextweb + @semrush + @forbes + @prdaily
Ronald van Loon @Ronald_vanLoon
326K Followers 171K Following Helping AI driven companies generate value•Top10Influencer #AI #BigData #DataScience #IoT #MachineLearning #Analytics #Cloud
Harold Sinnott 📲 @HaroldSinnott
110K Followers 59K Following Technology Thought Leader / #Analyst / #Influencer /#AI #IoT #5G #DigitalTransformation #B2B #Telecom #MWC24 #CES2024 #Automation #FutureOfWork #Sustainability
sherikendall @sherikendall
848 Followers 473 Following CX professional, learning & development leader and obstacle course competitor.
ROCK M NATION @RockMNation
29K Followers 2K Following A Mizzou Athletics site run by fans, part of the SB Nation & Vox Media family.
Jennifer Reid @jenniferlreid
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Greenbook @Greenbook
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Sanjay Gupta 🦥🐝.. @wordant
1K Followers 1K Following I spread love and joy through writing. Words @FreshworksInc. Ex- @livemint, @FactorDaily, etc. Tweets on #Tech #Meditation #Nature #Health #Spirituality
Sal Rodriguez 🕷 @sal19
15K Followers 5K Following @WSJ reporter covering Meta. Prev: @CNBC, @Reuters, @Inc, @LATimes DMs open Signal: 281-409-3516 More active on 🧵: salrodriguez [email protected]
PrismHR @prismhrcloud
906 Followers 352 Following The leading technology platform powering payroll, benefits and HR for small and medium-sized businesses.
Mark Michelson @MarkMichelson
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Maria Villablanca @Maria_VillaB
216 Followers 332 Following CEO, Entrepreneur, former basketball player (a million years ago) and a proud Woman in Business!
Zimana Analytics | Pi.. @ZimanaAnalytics
5K Followers 6K Following #analytics #marketing #datascience #rstats services #smallbiz contributor @InformationWeek @ITProToday @CMSWire @smallbiztrends #BlackLivesMatter #BlackInData
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Boom Supersonic @boomaero
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Chris E. Ortega (CEO) @ceo_freshfpa
728 Followers 1K Following 🔥 Fractional CFO helping SMBs with financial clarity to accelerate growth. 🗓️ https://t.co/eEZrjduzZK #fractionalcfo #freshcfo #cfo
SAP.iO @SAP_iO
4K Followers 741 Following We’re closing! For information on partnering with SAP, please follow @SAPPartnerEdge. Thank you so much for being part of our community these past years.
Kevin L. Jackson @Kevin_Jackson
86K Followers 44K Following USA Today & Wall Street Journal bestselling author, advisor, & technologist. https://t.co/ZUjjeJqYzh
Kendra Fee @kendra_fee
350 Followers 865 Following Equal parts #dnd loving science nerd & backpacking artsy creative. By day: #Marketing and #brand for #startups and #cleantech.
Harvey Morris @harveyjmorris
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The Futurum Group @TheFuturumGroup
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Secret Winnings @SmartRobo2
417 Followers 3K Following Your go-to destination for exciting contests, prizes, and exclusive offers. Join the excitement today and discover your secret to winning big!
The Founding Moms @FoundingMoms
215 Followers 104 Following Build your small business with mom entrepreneurs like you. Follow THE Founding Mom, Jill Salzman, @foundingmom. We can't wait to meet you!
ISA-The Association o.. @ISAConnection
256 Followers 267 Following The Association of Learning Providers is the only association dedicated to the needs of owners & CEO's of training and performance companies.
Stacy Kouba @thegrandkouba
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Jacob Fenton @JacobFenton
193 Followers 263 Following Technology product manager, start-up fan and ultimate consumer of all things superfluous.
John Lynn @techguy
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Andrew Birmingham @BirminghamAg
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Stacia Sherman Garr @StaciaGarr
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Bryan Sander @BryanSander
250 Followers 393 Following Leading #CustomerExperience & #DigitalTransformation @ AAA, Inc. | CXPA Board Member | Keynote Speaker | Tweets are my own! |
Kenichi Nakaya, CCXP @kenichi_nakaya
49 Followers 127 Following working at Qualtrics, Principal XM Scientist CX
Scott Seiss @ScottSeiss
319K Followers 477 Following Comedian. Angry Retail Guy. Tom in Cocaine Bear. Reps: WME, Mainstay Entertainment. Tour Dates/Tickets/Merch 👇 NEW 2023 Dates Added
Michael Hobbes @RottenInDenmark
216K Followers 5K Following Currently @MaintenancePod and @IfBooksPod. Formerly @YoureWrongAbout, @HuffPost, @Highline. Solitary, poor, nasty, brutish and short.
Rich Bohn @RichBohn
8K Followers 9K Following Rich Bohn, the oldest living independent #CRM analyst! His first CRM review appeared in January-1985 and his passion for the topic has only grown since then!
Sawyer Merritt @SawyerMerritt
662K Followers 314 Following Co-Founder of @TwinBirchUSA | sustainable lifestyle apparel. $TSLA investor. EV/tech news. My posts aren’t financial advice.
Jennifer Caukin @jenspeak
15K Followers 4K Following Comms at RingCentral; PR & Social Media Geek; Mom of 2; Views & opinions here are my own.
Power Mizzou @PowerMizzoucom
38K Followers 3K Following Official Twitter account of https://t.co/Mn65B3DVNy, covering Missouri for Yahoo! and @Rivals. Follow: @SeanW_Rivals & @jarodchamilton & @drewking0222
Brian Baute @BrianBaute
2K Followers 665 Following SaaS sales leader. University CIO. Charlotte NC. Hobbies: @goruck & @f3nation. Baute rhymes with howdy.
Heath Northcutt @Heath_Northcutt
158 Followers 227 Following Chief Commercial Officer, SVP Sales and Marketing at American Trailer Rental Group | Customer-Focused Sales Leader | Trailers, Trucks & Storage | Supply Chain
Sven Feurer @SvenBFeurer
126 Followers 128 Following Sr. Director Industries & SAP CX product strategy with passion for #innovation, #data, #AI, new biz models. Book author and openSAP mentor. Opinions are mine.
Dennis Gates @coachdgates
47K Followers 4K Following Husband|Dad|Whitten Family Head Men’s🏀Coach @MIZZOU |RESPECT is a NON-NEGOTIABLE|Friendship is Essential to the Soul|ΩΨΦ|Critical Thinker
Eliah Drinkwitz @CoachDrinkwitz
87K Followers 300 Following Husband, Father, Christ follower. Head Football Coach at the University of Missouri. Go Tigers!
Mizzou Basketball @MizzouWBB
29K Followers 593 Following Official Twitter of Mizzou Women's Basketball #OurTownOurTeam 🐯🏀
Meghna Chakrabarti @MeghnaWBUR
30K Followers 5K Following My new, new goal in life is to make my Twitter so boring you listen to @onpointradio @wbur instead. Also still want visit every US national park before I die.Not surprisingly, I love all the ideas from @jeanniecw on instilling #customerfocused values in your org. They are practical, easy to adopt and even a little fun. Hello Deputy of Customer Success! 🤩Great share Ben @CXpert ! #CustExp
5 Ways To Instill Customer Focused Values Throughout Your Organization experienceinvestigators.com/customer-centr… - @jeanniecw #custexp #CX
Ok, NOW it's a Disneyland vacation! 😋
Sometimes panels at conferences can be boring. Not this one at #MedalliaEXP! Featuring speakers from @Walgreens, @VolvoCarUSA, @UBS and @Medallia, it covered everything from #CustomerExperience strategy to #GenAI. Well done! 👏
@jeanniecw On point, Jeannie! Prioritizing engagement with existing, at-risk customers represents a strategic approach to customer retention. Reaching out to them adds an extra layer of attention and care.
Wow. Not great. A good #CX is noticed by your customers.
Look at all those Meh Moments!! #cx Research from @Ipsos at #MedalliaEXP
How will #HR be impacted by #AI? @Josh_Bersin shares this… #employeeexperience #medalliaexp
I've begun incorporating Gen Z slang into my conversations with my kid, and I have to say, it's been a source of much consternation for them, and great joy for me. 😂
I'm going to "leaf" this #ai created poem right here. Red leaf, red leaf, on a branch so high, You're the funkiest leaf in the autumn sky. You dance and you twirl, you spin and you sway, You're the leaf that makes the autumn day.
Demonstrating an appropriate use of kale this Thanksgiving :)
Lovely scenery. Spot the #lamppost
Sharing some #CustomerExperience insights: [Linkedin Learning] Customer Experience (CX) Foundations by @jeanniecw bit.ly/lilcxfoundatio…
Thanks to all customer experience professionals around the world. 🌎 We recognize and appreciate your amazing work striving for #CX excellence! Join the CX Day Celebration Tuesday, 10/3 🎉cxpaglobal.org/cxday #CustomerExperience #CXpa #ccxp #customercentricity
Only 11% of organizations say they currently understand customer behavior well. @jeanniecw shares strategies around customer journey mapping and CX best practices. #CX Decoded Podcast Episode 5: Why Customer Journey Mapping Is a Verb, Not a Noun buff.ly/3LpCuKt #b2b
@jeanniecw Maybe so, it was a perfect set up for a trip like this! You were missed, looking forward to next year already!
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