Picture

Jeremy Watkin @jtwatkin

Bringing people and technology together to deliver AWESOME customer experiences. Director of #Custserv and #CX @NumberBarn. #running #flyfishing #CXQOTD #cctr customerservicelife.com San Diego, CA Joined June 2009
  • Tweets
    32K
  • Followers
    19K
  • Following
    16K
  • Likes
    40K
jtwatkin Profile Picture

Jeremy Watkin @jtwatkin

4 days ago

What an awesome post from @NumberBarn sharing the story of @GentleGiantsorg . So cool that a vanity telephone number can play a very small, but important part in helping them fulfill their mission. numberbarn.com/blog/gentle-gi…

jtwatkin Profile Picture

Jeremy Watkin @jtwatkin

3 weeks ago

All I want for Christmas is for @MikeTrout to do this all season. This is fun to watch!

jtwatkin Profile Picture

Jeremy Watkin @jtwatkin

3 weeks ago

Go Padres #forthefaithful

jtwatkin Profile Picture

Jeremy Watkin @jtwatkin

4 weeks ago

Is it just me or do the @Angels need to have the bleap button handy every time Matt Thaiss bats?

jtwatkin Profile Picture

Jeremy Watkin @jtwatkin

4 weeks ago

This was a fun one to write with the folks over at @VistioCX. Learn from my follies and do training and customer service role plays better than me. vistio.io/blog/how-to-do… #CX #cctr #custserv

jtwatkin Profile Picture

Jeremy Watkin @jtwatkin

2 months ago

If you like stats, don't miss this year's list of most popular area codes published by @NumberBarn numberbarn.com/blog/the-20-mo…

jtwatkin Profile Picture

Jeremy Watkin @jtwatkin

2 months ago

Crafting a Future-Forward Customer Service Vision: The Role of AI Simulation in Revolutionizing Customer Experiences linkedin.com/pulse/crafting… via @sherikendall

jtwatkin Profile Picture

Jeremy Watkin @jtwatkin

2 months ago

Honored to be included in this awesome resource from @FluentSupportWP Thanks @whtsuppbro! fluentsupport.com/customer-suppo… #CX #custserv

jtwatkin Profile Picture

Jeremy Watkin @jtwatkin

2 months ago

At work, we've spent some time thinking about the best approach to our regular one-on-one conversations. Here's my latest blog post with the 5-part approach that's working for us. I'd love to hear your thoughts. customerservicelife.com/the-anatomy-of… #cctr #cx #cxqotd

jtwatkin Profile Picture

Jeremy Watkin @jtwatkin

2 months ago

Unlocking Success: The Power of Happiness in Workplace Learning linkedin.com/pulse/unlockin… via @sherikendall #cctr #custserv #training

jtwatkin Profile Picture

Jeremy Watkin @jtwatkin

2 months ago

5 Must-Have Elements for Customer Journey Maps seatoncx.com/5-must-have-el… via @seatoncx #CX

jtwatkin Profile Picture

Jeremy Watkin @jtwatkin

2 months ago

Staffing Plan Fundamentals: Forecast Handle Time linkedin.com/pulse/staffing… via @JeremyHyde_ #cctr #CX

jtwatkin Profile Picture

Jeremy Watkin @jtwatkin

2 months ago

Highlights from a great debate with @stacysherman and @JeremyHyde_ #CX doingcxright.com/2024/02/12/pri…

jtwatkin Profile Picture

Jeremy Watkin @jtwatkin

2 months ago

Journey Map or Process Map? What's the Difference? seatoncx.com/journey-map-or… via @seatoncx #cx

jtwatkin Profile Picture

Jeremy Watkin @jtwatkin

3 months ago

The #CXQOTD for Feb 9: If you worked at the cable company, how would you persuade customers not to cut the cord? @jeanniecw @adamtoporek @stacysherman @mentalmarketer @seatoncx @theccdoctor @rnanjad @RoyAtkinson @CXBunited @whtsuppbro @chrismaconi @JeremyHyde_ @mundocx

Jeremy Watkin retweeted
AilsDay Profile Picture

Aileen Day, CCXP 🤘 @AilsDay

3 months ago

@jtwatkin @mbeale_cx @YourCXGuy @bmc_consulting @seatoncx @jaredorr_ @tomcnle @Hyken @DebbieSzumylo @LukeCXEX @CXpert @avdingus @tanujdiwan @SandipKrGupta @jameson155 @billquiseng I'd say choose to prioritise the credible platforms first e.g @G2dotcom and @Trustpilot externally and be sure to have a SOLID voc system of your own to mitigate hunting down feedback sources and allowing you to manage reviews swiftly and elegantly 👌 #CXQOTD

Jeremy Watkin retweeted
avdingus Profile Picture

Amanda Dingus @avdingus

3 months ago

@jtwatkin @mbeale_cx @YourCXGuy @bmc_consulting @seatoncx @jaredorr_ @tomcnle @Hyken @DebbieSzumylo @AilsDay @LukeCXEX @CXpert @tanujdiwan @SandipKrGupta @jameson155 @billquiseng Ohhhh, I love this #CXQOTD, @jtwatkin… but from a different perspective (I AM a competitive nerd at heart!). Yes, yes, yes — + a social listening tool should make it easier, ideally? Think of it as an early warning system, product input, market intelligence… + yes, #CSAT data!

Jeremy Watkin retweeted
Hyken Profile Picture

Shep Hyken @Hyken

3 months ago

@jtwatkin @mbeale_cx @YourCXGuy @bmc_consulting @seatoncx @jaredorr_ @tomcnle @DebbieSzumylo @AilsDay @LukeCXEX @CXpert @avdingus @tanujdiwan @SandipKrGupta @jameson155 @billquiseng This reminds me of a poster in my dentist’s office: Which teeth should I floss? Only the ones you want to keep! So, look at all reviews on any site and respond appropriately. Be where your customers are. #CXQOTD

Jeremy Watkin retweeted
DebbieSzumylo Profile Picture

Debbie Szumylo @DebbieSzumylo

3 months ago

#CXQOTD Roughly 90% of consumers look up online reviews before making a purchase. For that reason alone, monitor the reviews. If you don't know the reviews exist, how can you respond or do damage repair? Consumer confidence & your reputation are at risk with the less you know.

jtwatkin Profile Picture

Jeremy Watkin @jtwatkin

3 months ago

#CXQOTD Roughly 90% of consumers look up online reviews before making a purchase. For that reason alone, monitor the reviews. If you don't know the reviews exist, how can you respond or do damage repair? Consumer confidence & your reputation are at risk with the less you know.

jtwatkin Profile Picture

Jeremy Watkin @jtwatkin

3 months ago

The #CXQOTD for Feb 7: Should you pay attention to all review sites about your business? @mbeale_cx @YourCXGuy @bmc_consulting @seatoncx @jaredorr_ @tomcnle @Hyken @DebbieSzumylo @AilsDay @LukeCXEX @CXpert @avdingus @tanujdiwan @SandipKrGupta @jameson155 @billquiseng

Trends for United States

#KristiNoemIsAMonster
4.763 posts
#Caturday
10,2 B posts
Klopp
121 B posts
#SaturdayVibes
9.238 posts
Anthony Taylor
6.063 posts
#SaturdayMorning
5.599 posts
Burnley
27 B posts
#PuppyKiller
16,5 B posts
Barr
75 B posts
Antony
30,9 B posts
Onana
12,2 B posts
Gakpo
12,7 B posts
Kirby
29,3 B posts
Howard Stern
110 B posts
Senior Day
3.255 posts
West Ham
12,8 B posts
Garnacho
10,7 B posts
Isak
6.884 posts
Areola
5.302 posts
Troy Franklin
12,8 B posts

You might like

Leslie O'Flahavan: E-WRITE honcho. Plain language advocate. Writing teacher: @LI_Learning, web content, email, chat, social media. Mentor. Writer. Reader.
LeslieO
@LeslieO
6K Followers
Customer Service and Experience Expert | Keynote Speaker | NYT Bestselling Author | Shep helps companies deliver AMAZING customer service experiences!
Shep Hyken
@Hyken
109K Followers
Award-winning #CustomerService expert, keynote speaker. Follow me for #custserv #custexp #cx https://t.co/9N4XMlceeQ https://t.co/ONsxerWbDu…
Bill Quiseng
@billquiseng
26K Followers
Author and consultant. Brad helps clients maximize return on customer relationships. Former Pres./CEO of ICMI. Current focus-help executives reshape services.
Brad Cleveland
@bradcleveland
5K Followers
Customer service & sales training, Toronto, Canada
Mike Aoki
@mikeaoki
7K Followers
Founder of CX Accelerator 🚀#CustomerExperience designer, speaker, writer, and more! 🧙🏻‍♂️
Nate Brown
@CXAccelerator
12K Followers
In contact with #AI, #CX & #Automation. I want #tech results and insights on why. I live those & #DataScience #GenAI #Marketing #Healthcare #Digital #ML #IoT
Andrew Neff
@AndrewinContact
12K Followers
The Service Culture Guide | I help leaders build customer-focused cultures.
Jeff Toister
@toister
7K Followers
CEO @CXJourney Inc. | #CX Coach, #KeynoteSpeaker, #Author | Official Member @ForbesCoaches | #culture #leadership #employeeexperience #customerexperience
Annette Franz, CCXP
@annettefranz
26K Followers
I work with leaders to transform organisations into ones that are loved by employees and customers.
Ben Motteram 🇦🇺
@CXpert
11K Followers
Managing Director at https://t.co/J75B1uJTJV & https://t.co/USHTzRodbD Co-founder CX Pro - MBAgile CCXP #CustomerExperience & Success #Change #DigitalTransformation #IoT #AI #Tech
Ricardo S Gulko CX ce..
@RicardoSGulko
13K Followers
Business Advisor | Industry Analyst | Writer | CEO | Speaker who posts about customer focus (#custserv #cx); #ITSM, #IT and #tech - posts are my own.
Roy Atkinson
@RoyAtkinson
17K Followers
Keynote speaker & business advisor. I help leaders find their rhythm and become catalysts for positive change.
Justin Robbins
@justinmrobbins
4K Followers
#CCXP | #CX | Voice of Customer #VOC | #Complaint Management | Customer Journey Mapping #CJM | #Speaker & #Panel #Moderator | #Training
CX-Excellence / Micha..
@CxExcellence
3K Followers
My opinions are mine. I'm the WFM Humanitarian and a Dirt Track Woman. I work and play, laugh loud and often, am safe and strong, and live on my own terms.
Dr. Debra Bentson SHR..
@theccdoctor
778 Followers