CXC ~ Certified Customer Experience Catalyst @CertCXCatalyst
CXC is a certification for those professionals who want to be identified for their ability to build customer-centric enterprise proliferator.net/proliferator-a… Joined July 2018-
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13 customer experience conferences to attend in 2024| #CX #conference | techtarget.com/whatis/feature…
The report observes there’s a gap between what online shoppers want and what retailers can offer in terms of delivery.Customers in the US expect fast and free shipping, ideally within 2 days, but most retailers struggle to meet that standard| #Retail #CX retailcustomerexperience.com/news/many-cons…
New research reveals paradigm shift in customer experience| #CX #trend | prnewswire.com/apac/news-rele…
How Passwordless CX Is Redefining Customer Experience? | #CX #CustomerExperience | spiceworks.com/marketing/cust…
Discover how people are using digital platforms to move through the customer journey on their own terms, and explore what it means for your marketing #CX #CustomerJourney #Digital thinkwithgoogle.com/intl/en-emea/c…
Level up your team & customer experience! Employee enhancement tech helps companies maximize staff potential & improve CX without adding headcount. Here's how.. | #CX #FutureofWork | cxtoday.com/contact-centre…
Customers HATE waiting for replies! 88% see it as bad service. Prioritize fast responses to build trust & win business! #CustomerService #ResponseTime fintech.global/2024/04/02/mas…
‘Stagnant smartphone market needs an AI hero! Motorola thinks AI can revolutionize user experience & reignite innovation. Can AI be the future of smartphones? | #AI #TechInnovation #FutureofTech #CX | indianexpress.com/article/techno…
Influencer Marketing Is Reshaping the Customer Journey | #CustomerJourney #CX | sproutsocial.com/insights/influ…
How third-party data’s misuse can destroy your brand’s CX, and the solution to true personalization #CX #data techwireasia.com/03/2024/how-th…
FMCG companies deploy AI for consumer behaviour insights - Digital Transformation News | #AI | financialexpress.com/business/digit…
Verizon’s new CX leader wants to quash customer pain points| #Care #CustomerService #Wireless | fiercewireless.com/wireless/veriz…
Zendesk to Acquire Service Automation Provider Ultimate| #Acquisition | cxtoday.com/data-analytics…
9 customer journey mapping tools that can improve your CX | #CX #CustomerJourney | techtarget.com/searchcustomer…
The now and the next: What changing customer expectations mean for omnichannel fulfilment | #customer #consumer | maersk.com/news/articles/…
Innovate Business Strategies with Non-Linear CX| #CX | thefastmode.com/expert-opinion…
Generative AI is a game changer for hospitality customer experience| #AI #GEnAI | capgemini.com/fi-en/insights…
Customer experience can no longer be an afterthought: David Shulman, global CEO, Havas CX campaignindia.in/article/custom… | #CX |
Mastering Retention Marketing for Enhanced CX and Profits| #CX | cmswire.com/customer-exper…
20 Ways SMBs Can Leverage AI To Elevate Their CX| #CX | forbes.com/sites/forbeste…
Karoline Lirette @KarolLiret
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Odin CX Consultancy @cx_odin
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Aizan @AizanTech
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Kimola Cognitive @kimolacognitive
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Rohit M @rohitmahato10
171 Followers 2K Following Digital experience - Sports Fan | Customer | Employees | Presales, B2B SaaS | IIM, BIT | जय श्री राम। जय श्री कृष्ण🙏
BigMsgBox @bigmsgbox
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Cristian Cabrera @CabConsultingNL
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Dina Badia @DinaB04
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Zimele Technologies @ZimeleTech
386 Followers 1K Following Established in 2004, Zimele Technologies is a majority black-owned IT company with offices across Western Cape, Eastern Cape and Gauteng.
Febian Kunda @KundaFebian
11 Followers 104 Following
journeymap.com @CXJourneymap
798 Followers 2K Following A customer experience community. Join us for latest CX. #cx #journeymapping #customerexperience #servicedesign #crm #customerjourney
Helena Najman @HelenNajman
58 Followers 379 Following
Wu_Kun @MissPinkHoodie
305 Followers 586 Following Pursue health, beauty, interesting things and lifestyles~Sports~Travel~ Pursue the perfect life and live with a different attitude.
M.Ot @tTMLLepEFhrUo5c
52 Followers 1K Following {بِيَدِكَ الْخَيْرُ ۖ إِنَّكَ عَلَىٰ كُلِّ شَيْءٍ قَدِيرٌ}
Customer Experience L.. @CXLiveTweets
1K Followers 2K Following #CustomerExperience #Contact Center #DigitalTransformation #CX #IA #AI #RPA #AssetIntegrity ideas shared daily
Nate Brown @CXAccelerator
12K Followers 9K Following Founder of CX Accelerator 🚀#CustomerExperience designer, speaker, writer, and more! 🧙🏻♂️
Ahmed Shaaban @AhmedSh22596205
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Ozonetel Communicatio.. @Ozonetel
825 Followers 1K Following Easiest cloud contact center. All in one solution for calls, IVR, live chat, customer management & more. Best integration with Zoho, Salesforce and Zendesk
Kim McMiller @mskimmc
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CXManagement Podcast @CXmanagementpod
442 Followers 1K Following Podcast on CX management hosted by Carlos Velasco (@velascop) and Anders Gustafsson (@DrGustafsson). BI Norwegian Business School (@HandelshoyskBI).
asitkant @asitkant1
911 Followers 2K Following Passinate about #OmniChannel #CX #AI #Digital #Analytics Love #Reading #Travel #Music
Strategic HR Consulta.. @strategiccare1
228 Followers 374 Following Providing HR Support for Small and Medium-Sized Businesses; workforce management #hr #customerexperience #employeeengagement #coaching #teambuilding
MARTECH PULSE @MartechP
1K Followers 5K Following Your One-Stop Destination for Everything on Marketing Technology
MicroAdvisers CX @microadvisers
286 Followers 242 Following MicroAdvisers is your strategy execution partner to help you build and sustain a superior customer experience. Host of MicroAdvice CX Podcast.
Cassidy Gavin @CassidyGavin_
64 Followers 125 Following My goal is to bring together innovative and like-minded Data and Analytics Executives to network and learn from one another!
Natalia Suta, CertRM,.. @natalia__suta
2K Followers 842 Following #CX and #CustExp. Adrenaline junkie fuelled with books, webinars and the occasional pizza. #Wineeducator in free time.
The Northridge Group @NorthridgeGroup
7K Followers 5K Following Management consulting firm partnering with Fortune 200 & mid-market companies to drive results | Consulting Magazine Fastest-Growing Firms #OperationsMadeBetter
Maxime P. @maxime__prx
285 Followers 700 Following Food&Wine Enthusiast | Aerial Hoop Amateur | Digital Marketer @ SAP Customer Experience #Marketing #Data #CX #Commerce views are my own!
Sam Fiorino @Samf_CX_MRX
2K Followers 3K Following Canadian Customer Experience Insights and Marketing Research Professional @_Phase5, CXPA member. Views are my own. #CX #MRX #VOC #Insights
The Agile Brand™ wi.. @theagile_brand
2K Followers 1K Following #MarketingTechnology #CustomerExperience & #DigitalTransformation. Podcast, books, and more by @gregkihlstrom of @GK5Astrategy
Well And Good @WellAnd_Good_
1K Followers 1K Following Bringing You the best content to keep you Well And Good - and healthy, wealthy, and wise!
PPCexpo @getppcexpo
6K Followers 2K Following Our #PPC #SEO #GoogleAds tools will help your Right Ad reach Right Audience at Right Time. Find the Perfect #Keywords Tool: https://t.co/gSbEMnxvea
SoftClouds @SoftClouds
4K Followers 5K Following SoftClouds | IT, Cloud, CRM & CX Solutions Provider (469) 955-7800 / [email protected]
Creative Solutions @creativesolHQ
17K Followers 10K Following Define | Refine | Align 👉🏼A human approach to your business success 👉🏼SERVICES - Strategy | Social Media | Websites | CX | Branding
Deepak Choudhary @_Deepak1_
15 Followers 78 Following #ProductDesign, #SystemsDesign, #ExperienceDesign, #UX, #CX Building products that mimic human thinking. An #INTP, systems thinker, architect, curious mind.
Dariia Vasylieva @DariaVasylieva_
2K Followers 2K Following An entrepreneur sharing her path here Charity blockchain project. Crypto enthusiast.📉 Mama & Entrepreneur. Strong Leadership, International Speaker coach
Febian Kunda @KundaFebian
11 Followers 104 Following
Zimele Technologies @ZimeleTech
386 Followers 1K Following Established in 2004, Zimele Technologies is a majority black-owned IT company with offices across Western Cape, Eastern Cape and Gauteng.
journeymap.com @CXJourneymap
798 Followers 2K Following A customer experience community. Join us for latest CX. #cx #journeymapping #customerexperience #servicedesign #crm #customerjourney
Dave Seaton, CCXP @seatoncx
776 Followers 296 Following I help CX leaders create compelling customer journey maps
Shep Hyken @Hyken
109K Followers 14K Following Customer Service and Experience Expert | Keynote Speaker | NYT Bestselling Author | Shep helps companies deliver AMAZING customer service experiences!
MicroAdvisers CX @microadvisers
286 Followers 242 Following MicroAdvisers is your strategy execution partner to help you build and sustain a superior customer experience. Host of MicroAdvice CX Podcast.
Carlos Demetrio @cdemetrio_
1K Followers 3K Following CTA #DigitalWorkplace @Kyndryl | #Inventor | Board Member | #Volunteer @UN | #LinkedIn Creator | Techie, Gamer, @SaoPauloFC fan | Opinions are mine
Cassidy Gavin @CassidyGavin_
64 Followers 125 Following My goal is to bring together innovative and like-minded Data and Analytics Executives to network and learn from one another!
Well And Good @WellAnd_Good_
1K Followers 1K Following Bringing You the best content to keep you Well And Good - and healthy, wealthy, and wise!
Natalia Suta, CertRM,.. @natalia__suta
2K Followers 842 Following #CX and #CustExp. Adrenaline junkie fuelled with books, webinars and the occasional pizza. #Wineeducator in free time.
Maxime P. @maxime__prx
285 Followers 700 Following Food&Wine Enthusiast | Aerial Hoop Amateur | Digital Marketer @ SAP Customer Experience #Marketing #Data #CX #Commerce views are my own!
Attila Kendefi (Moati.. @AttilaKendefi
1K Followers 2K Following Founder of CRYPTO DRINKS @drink2earn and @fairtokencake, the 1st #treasurytoken on #BSC and working on its utilities to get real #passiveincome for our holders
The Agile Brand™ wi.. @theagile_brand
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6K Followers 2K Following Our #PPC #SEO #GoogleAds tools will help your Right Ad reach Right Audience at Right Time. Find the Perfect #Keywords Tool: https://t.co/gSbEMnxvea
SoftClouds @SoftClouds
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Paul X. McCarthy @paulxmccarthy
38K Followers 2K Following CEO, Author & Data Science Research leader @scholarsleague @Forbes @UNSW @UTSengage ONLINE GRAVITY #llm #ai
Creative Solutions @creativesolHQ
17K Followers 10K Following Define | Refine | Align 👉🏼A human approach to your business success 👉🏼SERVICES - Strategy | Social Media | Websites | CX | Branding
CustomerCareAdvisory @CustomerCareAdv
2K Followers 2K Following #EX #CX #DigitalTransformation #Call #Contact #Center #RevenueGeneration #InstructionalDesign #Training #Curriculum #HR #Innovation #BrandPromise #Mentor #Ally
Call & Contact Center.. @CallContactUS
722 Followers 1K Following Official Twitter account for the unmissable Call & Contact Center Expo! Join us in #LasVegas on April 24th & 25th, 2024! #CallContactUS #CCCLV24
Jeremy Goldman @jeremarketer
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Tanuj Diwan, Co-Found.. @tanujdiwan
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Lewis Gavin @GavLaaaaaaaa
8K Followers 216 Following Data Architect at easyfundraising Learn how to progress your career and get a pay rise https://t.co/I1yvNKs64d
Sachin Pai @SachinPai4G
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Sjoukje Zaal @SjoukjeZaal
24K Followers 15K Following Chief Technology Officer & AI Lead @Capgemini - Microsoft RD & MVP - Podcast Host
Comm100 @Comm100
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CSMFetch.com @csmfetch
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Claudia Vale _ CX @claudiavale_cx
546 Followers 1K Following CEO FLWOW! (https://t.co/n03S8ocvNT) - B2B Customer & Employee Experience
Being Human @beinghumancx
2K Followers 2K Following We help organisations reap the rewards of brand loyalty by designing human-centered experiences that exceed customer expectations.
Asset Protection @Aprosolutions
2K Followers 2K Following BORING! That's the truth about security. So let me spiff it up for u & inform u along the way. Let's CYA together. Cover Your Assets! #infosec #cybersecurity
ViB @VIBriefing
1K Followers 2K Following The demand generation partner for leading B2B technology companies.
Daniel Bausor @danielbausor
3K Followers 3K Following #CustomerGrowth expert on a mission to inspire leaders in the #CustomerEconomy.Coauthor @TheCustCatalyst #KeynoteSpeaker #MakeHenleyShine & @childrensociety fan
Dennis Wakabayashi @globalvoiceofcx
57K Followers 2K Following The Global Voice of CX 🌍 | Host of "CX Update" & "CX In the Wild" 🎥 | Content Creator 🚀 | World Traveler ✈️ | 🎙️ Keynote Speaker
Ombea @OMBEA
813 Followers 3K Following Ombea's real-time feedback tools help governments, leading corporates and top universities make students smarter, customers happier, and employees more engaged.
WE Empower @WEEmpowerSDG
639 Followers 284 Following The official Twitter of WE Empower, a global business challenge for women advancing the @UN #SDGs! Co-led by @ASUGlobalFuture @VitalVoices.
Scott Frey @ScottFreyPN
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wlandgs38 @WleadsGsales
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Bill Quiseng @billquiseng
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Greg Kihlström @gregkihlstrom
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Somersault Innovation @Somersaultus
313 Followers 1K Following Unleash your creative power to increase pipeline by 100% using the principles of Design Thinking
Atul Khosla @atulkhosla26
2K Followers 4K Following Founder and Vice Chancellor Shoolini University; Alumnus IIT Kanpur, McKinsey & Co, Oliver Wyman
Ahmed Alsumayli @aaes911
73 Followers 793 Following
SammysBargains @SammysBargains
1K Followers 4K Following We bring you the best tech,gadget & household deals & reviews daily. We promote our own products & those of our competitors & Affiliates for a modest commission
Daniel Melis @melisdaniel
4K Followers 81 Following Desarrollo a equipos de ventas de alto desempeño para lograr y exceder sus objetivos / visita nuestra página en: https://t.co/pusS6Y3iq6
Claudio Toyama @ClaudioGT
50K Followers 47K Following International best-selling author and award winning speaker. C-Level consultant focused on nurturing leadership excellence. Proud Dad! #USA #Europe and #Brazil.
Retro Game Chest @retrogamechest
10K Followers 7K Following Sharing retro and modern games 📺🎮💾 Get games on GOG: https://t.co/db0zgAeaxy
Have you read every #CX book on the list? If you haven't, it's not too late to put them on your wishlist @markwschaefer @toister @nireyal @sangramvajre @TedWrightMedia @ijgolding @annettefranz @dgingiss @deniseleeyohn @joepine blog.worthix.com/10-books-for-y…
A6: I don't have experience managing an international team but I've been part of one. I've noticed big cultural differences in the type of feedback people appreciate and how they respond to feedback. Wow. #ICMIchat
“Unless we are willing to go through that initial awkward stage of becoming a leader, we can’t grow.” #SSVWay #personaldevelopment
I’m featured in this @Forbes_Agency Q&A
10 Tips For Leveraging Machine Learning In Advertising bit.ly/2LzF6Fy via @maob444, @digitaltweetz, @mediatwo, @GPJExpMktg, @gregkihlstrom, @gyitsakalakis, @WeAreSBX, @douglaskarr and more
Engineering Department invite you for #engineeringmunchtantra2k18 The interdepartmental cultural festival of @ShooliniUniv Venue: OAT shoolini University HP Date: 13oct. 6:30 PM onward #shooliniphotographer @atulkhosla26 @shivendra30 @vipinpubby @TilakRaj_363
No one who can rise before dawn three hundred sixty days a year fails to make his family rich.― Malcolm Gladwell #quote
“No matter how uncertain things feel around you, you can always access your internal compass to know what your next move needs to be.” @ClaudioGT #SSVWay #uncertainty #personaldevelopment #VUCA
11 #CustomerExperience Experts: How to Get Customers Talking About Your Company by @dgingiss via @Forbes: insight from @thejoeycoleman @JeanneBliss @Hyken @JohnDiJulius @toister @micahsolomon @joshuamarch @RussLoL @SueDuris @BlakeMichelleM and moi! bit.ly/2ocsskN
“Unless we are willing to go through that initial awkward stage of becoming a leader, we can’t grow.” @ClaudioGT #SSVWay #personaldevelopment #leadership
It was great to speak at Harvard about the work I have been doing with World-class leaders from all around the globe!
Believe in your dreams. only then can they come true. #Goodmorning
TY! Have a lovely Friday! RT @CertCXCatalyst: What not do in customer experience design ~ Lovely piece by Jeannie Walters | @jeanniecw #CustomerExperience #designthinking #CX | customerthink.com/how-to-avoid-h…
The Chief guest at the upcoming inaugural #AfricaCXConference2018 is Hon. Joe Mucheru EGH @mucheru - CS Ministry of ICT - @MoICTKenya to discuss the role of technology in driving the Big 4 Agenda.
ROI on CX will unlock the CX discussion for 'non-believing' executives. The 'converts' know that their is positive ROI that can be demonstrated on bottom line as well as intangibles such as reputation and goodwill #CXandTech #AfricaCXConference2018 #ICXChat x.com/cgathuru/statu…
@winnyrutto @jumaf3 @icx_kenya Calculating return on investment for CX excellence has remained the bane of CX practitioners existence. Translating CX initiatives to bottom line entries remains a challenge. This accumen is needed like yesterday #AfricaCXConference2018 #CXandTech #ICXChat
Continuous Professional Development – CPD is the means by which people maintain their knowledge and skills related to their professional lives. #AfricaCXConference2018 @bentaaseto
I’m proud to be on the advisory board for #CustomerContactWeek, the world’s largest customer contact event series. Join me at #CCWAustin18 his October 9-12 in Austin, TX. >> Use my code: 2CCWA_BLISS to get 20% off your registration! << #CX buff.ly/2Jjxhkq
Today I learned from @HowardSchultz that great #customerExperience is born in #EmployeeExperience “We are not in the coffee business, serving people. We’re in the people business, serving coffee.” #GreatTeams #ListenAndEvolve #EmployeeEngagement
With @mrhammerbottom Matt is currently a Managing Director at Barclays Bank Plc (Head of Client and Customer Experience), with responsibility for leading a number of Group functions. across Barclays. Thank you Matt for your motivational speech.
I sat down with with Voices of Customer Experience via @worthix to talk about improving your #CustExp from the frontline and building a strong #CX strategy into your operating model, using points from my new book, Would You Do That To Your Mother? buff.ly/2Lb9YuL
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