Colin Taylor TRG @colinsataylor
#ContactCenter #CustServ and #CX Consultant & @Taylor_Reach Top Ranked for #custserv Top 50 #CustServ blog/website Top 15 #customerservice thought leader thetaylorreachgroup.com North America Joined November 2008-
Tweets34K
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Followers9K
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Following5K
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Likes3K
Announcement: The Merger of TRG with SKW linkedin.com/pulse/announce… #announcement #merger #acquisition #contactcenter #cctr #BPO #CX #custexp #TRG #SKW #taylorreach #colintaylor #SKWeston #steveweston
Don't miss my keynote at the Call & Contact Center Expo this April 26 & 27. Use code COLIN100 to claim a free ticket! #cctr #expo #callcenterexpo #contactcenter #speaker #CX #ringcentral #vegas2023
Be sure to catch my #keynote at this year's Call & Contact Center Expo, April 26th and 27th in Las Vegas! callandcontactcenterexpo.us/speakers/ #cctr #CustomerExperience #contactcenter #callcenter #CallContactUS #TRG #TaylorReach #ColinTaylor #strategy #CX #thoughtleader
Coaching Through Questions thetaylorreachgroup.com/coaching-throu…
Evolution of Contact Center Scripts thetaylorreachgroup.com/evolution-of-c…
The Top Stories of 2022 callcentrehelper.com/the-top-storie…
Vulnerability and the Cost of Living Crisis: How You Can Support Customers callcentrehelper.com/vulnerability-…
Transforming Talent Management at Home blog.contactcenterpipeline.com/2022/12/transf…
How to be Great in Workforce Management blog.contactcenterpipeline.com/2022/12/how-to…
Top Industry Secrets for Successful Contact Center Scripting thetaylorreachgroup.com/top-industry-s…
Opportunities Amidst the Challenges blog.contactcenterpipeline.com/2022/12/opport…
Making Virtual Training Engaging blog.contactcenterpipeline.com/2022/12/making…
Major sports league implements Taylor Reach contact center recommendations thetaylorreachgroup.com/major-sports-l…
When Self-Service is the Best Customer Service customerthink.com/when-self-serv…
Three Ways to Create an Employee Experience that Creates a Better Customer Experience customerthink.com/three-ways-to-…
If You Have Employees, Then You Need An Employee Experience Program customerthink.com/if-you-have-em…
A Complete Guide on Feedback Surveys and Their Importance customerthink.com/a-complete-gui…
Visionary PC Gaming and Peripherals developer calls in Taylor Reach for Contact Center Support thetaylorreachgroup.com/visionary-pc-g…
Making Virtual Training Engaging blog.contactcenterpipeline.com/2022/12/making…
An Authoritative View: Three Pioneers of CX Predict Big Changes in 2023 customerthink.com/an-authoritati…
Nate Brown @CXAccelerator
12K Followers 9K Following Founder of CX Accelerator 🚀#CustomerExperience designer, speaker, writer, and more! 🧙🏻♂️
Jeremy Watkin @jtwatkin
19K Followers 16K Following Bringing people and technology together to deliver AWESOME customer experiences. Director of #Custserv and #CX @NumberBarn. #running #flyfishing #CXQOTD #cctr
Ben Motteram 🇦🇺 @CXpert
11K Followers 7K Following I work with leaders to transform organisations into ones that are loved by employees and customers.
LeslieO @LeslieO
6K Followers 6K Following Leslie O'Flahavan: E-WRITE honcho. Plain language advocate. Writing teacher: @LI_Learning, web content, email, chat, social media. Mentor. Writer. Reader.
Jenny Dempsey @jennysuedempsey
8K Followers 7K Following Customer Experience & Community Management Freelancer | Udemy Teacher | Speaker | Writer | Furniture Flipper | Dog Lover
Sheila McGee-Smith @McGeeSmith
15K Followers 2K Following Contact center/enterprise communications industry analyst. NYC born and bred, concrete jungle where dreams are made of.
🇺🇦Evan Kirstel .. @EvanKirstel
362K Followers 322K Following Tech influencer, contentcreator/Industry Expert w/550K Social followers focused on Enterprise 💻 Cloud ☁️5G 📡AI 🤖Telecom ☎️ CX 🔑 Cyber https://t.co/OtwbCuhoMX
Stephanie Thum, Ph.D... @stephaniethum
23K Followers 20K Following Founder @PracticalCX®. Commissioned author @Sage_Publishing. @LinkedIn Top #CX Voice. 🖤💛 Steelers! Tweets are mine.
Dave Michels @DaveMichels
47K Followers 40K Following Founder of TalkingPointz. Enterprise Comms Pro. TalkingPointz Insider Report. #CX #UCaaS @NoJitter Want to converse? Find me on LI.
Debbie Szumylo @DebbieSzumylo
6K Followers 3K Following #CX #CustExp #EX. Smart & sassy. ♥ my family (human and furry). Mom of 2. Me time = sports junkie, wine, craft beer. Opinions are mine.
Marsha Collier @MarshaCollier
229K Followers 71K Following Over 1 Million 📚 sold: Author: Android, Social Media, eBay, Customer Service, #Technology Pundit 🎙️KFIAM640 podcast/#CustServ @NASASocial #CES Top Influencer
Dr. Debra Bentson SHR.. @theccdoctor
778 Followers 249 Following My opinions are mine. I'm the WFM Humanitarian and a Dirt Track Woman. I work and play, laugh loud and often, am safe and strong, and live on my own terms.
Greg Ortbach @GregOrtbach
6K Followers 4K Following CX Engagement Catalyst in #LdnOnt & Co-host of #CustServ chat Tues @ 9:00 PM EST w/ @MarshaCollier. I’m passionate about CX, tech, marketing, & business.
CX-Excellence / Micha.. @CxExcellence
3K Followers 3K Following #CCXP | #CX | Voice of Customer #VOC | #Complaint Management | Customer Journey Mapping #CJM | #Speaker & #Panel #Moderator | #Training
Bill Quiseng @billquiseng
26K Followers 621 Following Award-winning #CustomerService expert, keynote speaker. Follow me for #custserv #custexp #cx https://t.co/9N4XMlceeQ https://t.co/ONsxerWbDu…
Tim Fargo 🇺🇲 �.. @tim_fargo
636K Followers 473K Following CEO of Social Jukebox #digitalnomad Sign-up now for https://t.co/7U0HkFMYt7
Blake Morgan @BlakeMichelleM
14K Followers 3K Following Customer Experience keynote speaker, CX Futurist, bestselling author, host @ Modern Customer Podcast, 2 amazing kids w/@JacobM
Bob Furniss @bobfurniss
2K Followers 3K Following Father, Grandfather, Memphis, Political Wonk, Contact Centers, CCaaS | Podcast @showcontact | Co-founder @keeshawarrior nonprofit (opinions my own)
Jeff Toister @toister
7K Followers 1K Following The Service Culture Guide | I help leaders build customer-focused cultures.
ICMI @CallCenterICMI
10K Followers 1K Following ICMI is the authority on #cctr excellence! We empower contact center leaders w/ innovative resources, events & training.
o97uu1mfmzswgd @drb348lrn
2 Followers 92 Following
Jens Moeller Consulti.. @JMCconsulting_
661 Followers 528 Following Fast track to your success! Performance Optimisation for Teams and Individuals: Consultancy, Executive Coaching, and Training #JMCConsulting
Md Ajharul Islam @ajharul_islam31
124 Followers 697 Following As a #Digitalmarketer and #SEOexpert specializing in #SEO #localseo #websiteranking #YouTubechannel grow,so let's follow together business growth Digitally
mPulse @mPulse_mMatrix
138 Followers 495 Following Leveraging Brand Insights with Real-time Sentiment Analysis
Krista Mollion I Un-I.. @kmollion
2K Followers 2K Following 3 x Founder + CEO I Creator I LinkedIn Top Voice I 5 x fCMO I Building Incredible B2B Companies I Leading Teams for 20+ Yrs 📩 Newsletter https://t.co/9jSwNltDGF
Clariti @app_clariti
2 Followers 222 Following Clariti combines emails, chats, documents, calendar events, and feeds on the same topic & rich in context-based.
Zenoo @ZenoOnboard
529 Followers 3K Following Zenoo gives you everything you need to create personalized, high-converting onboarding experiences with blazing speed.
Alex Murphy CX @robocop_for_cx
100 Followers 337 Following Businesses succeed when they walk the line between hating their customers and building loyalty. I specialize in chatbots & customer data platforms #UX #CX #VoC
Michael Podolsky @m_podolsky
47 Followers 63 Following Co-founder and CEO of @PissedConsumer & @WiserBrand. Entrepreneur, Expert in #CustomerService, Leadership, Brand Growth, #Reputation Management & IT #consulting
Customer Management P.. @CMPUpdates
72 Followers 222 Following The present and future of Customer Experience lives here. Host, @custcontactweek + @cmpinnovation
playzizo @playzizo1
780 Followers 4K Following Game-changing software solution that liberates people’s time, alleviates data drown, optimizes workflow and gets teams excited with #gamification
IJ Technologies @IjTechnologies
245 Followers 62 Following IJ Tech. Aims to provide clients with full BPO Solutions,Along with US and Pak Regulatory and Tax compliance solutions.
pcride @pcride2003
39 Followers 184 Following
Natalie S. Wilson @ReeviewHq
134 Followers 333 Following Helping local businesses capture customer feedback and turn it into 5-Star reviews https://t.co/PJPzrVvkh8
Omer Jamal ⚡️ @omerjxm
112 Followers 467 Following sporting life 🐎 Simply asking questions, and exploring till I can help 10k kids go to school. Technology Founder 🌔
All tech event @alltechevent
2K Followers 3K Following We're a 360 digital marketing agency specializing in event marketing in the B2B tech industry. Let us help you generate qualified leads from webinars.
Dragos Voicila @dragos_53190
9 Followers 34 Following
Brandomains @brandomainz
406 Followers 3K Following We Sell PREMIUM Domain names and invest in ELITE digital projects targeting mainly MENA & GCC regions.
Pulsedesk @pulsedesk_team
5 Followers 25 Following Pulsedesk is a powerful helpdesk system for processing customer requests. We help make customers happy and companies successful :)
Simplified CX @SimplifiedCX
3K Followers 3K Following We share insights on how you can grow your business by improving the experience of every stakeholder in the customer journey.
Armis Raudsepp @ArmisRaudsepp
477 Followers 2K Following
Carole boulet @Caroleboul18477
173 Followers 1K Following
Angel @99Gundul
1K Followers 2K Following Engaged in the new energy wind power industry, personal team, have their own thinking, optimistic, cheerful, talkative, I hope we can learn from each other.
Angel Lee @Rameshbhalla17
1K Followers 2K Following Engaged in the new energy wind power industry, personal team, have their own thinking, optimistic, cheerful, talkative, I hope we can learn from each other.
CX Wheel @cxwheel
964 Followers 419 Following 🎯 Put customers at the center ➡️ 🚀Grow your business 📕 Amazon: https://t.co/2sULaJAZOE 💎 Biweekly CX Book Gems: https://t.co/rOi3gIaOqA
dilip kumar gheevela @DilipGheevela
8 Followers 1K Following
Erik Francisco Contre.. @Cont1985Franck
9 Followers 140 Following
Best4Systems @best4systems
328 Followers 397 Following International #Telecoms Equipment and Solutions Supplier
Angel Li @angel123456321
988 Followers 1K Following As long as your heart is kind, you won't feel cold. Have you ever felt the baptism of CHI from the wind? If not, feel it! Winter is the best time, believe me.
HelpCenter.io @helpcenter_io
240 Followers 618 Following Build a beautiful and smart knowledge base for your customers or for your team without a single line of code.
Victoria thorn @thornedblklotus
0 Followers 4 Following
vippery @vippery1
11 Followers 216 Following
Sensiple Inc @sensiple
865 Followers 3K Following #contactcenter solutions that revolutionize communication, empowering businesses to deliver exceptional customer service and build lasting relationships.
sofia @sofiawillson97k
46 Followers 103 Following
Alex Zoon @alexzoon0
628 Followers 3K Following Founder @ LeadRadaar | Helping SaaS Businesses To Grow | Building A Community to Share & Discuss SaaS Lifetime Deals 👇 https://t.co/8AAz1eWXrT
The BPO Network @thebponetwork
547 Followers 3K Following Connecting business owners with quality #outsourcing companies. Fast track your due diligence. Click to get started 👇
NECCA @NECCA_Nov
62 Followers 145 Following
Raunaq Singh @raunaqss
118 Followers 497 Following Building https://t.co/eGLYoESfjV, https://t.co/ildgKBkpSK
A1 Omni Channel LTD. @a1_omni
72 Followers 271 Following Utilizes state-of-the-art #Technology to enable streamlined solutions for our#Customers #OMNICHANNEL #ContactCenter #Marketing #CX #AI
I'm careful ♂️�.. @massillooo
61 Followers 323 Following Un mec noir chretien, gentil, respectueux, philanthrope & melomane
Bryan Wang @Bryan_Zingtree
54 Followers 196 Following
Sophla Martins @MartinsSop53379
35 Followers 151 Following
Shep Hyken @Hyken
109K Followers 14K Following Customer Service and Experience Expert | Keynote Speaker | NYT Bestselling Author | Shep helps companies deliver AMAZING customer service experiences!
Nate Brown @CXAccelerator
12K Followers 9K Following Founder of CX Accelerator 🚀#CustomerExperience designer, speaker, writer, and more! 🧙🏻♂️
Jeremy Watkin @jtwatkin
19K Followers 16K Following Bringing people and technology together to deliver AWESOME customer experiences. Director of #Custserv and #CX @NumberBarn. #running #flyfishing #CXQOTD #cctr
Ben Motteram 🇦🇺 @CXpert
11K Followers 7K Following I work with leaders to transform organisations into ones that are loved by employees and customers.
LeslieO @LeslieO
6K Followers 6K Following Leslie O'Flahavan: E-WRITE honcho. Plain language advocate. Writing teacher: @LI_Learning, web content, email, chat, social media. Mentor. Writer. Reader.
Jenny Dempsey @jennysuedempsey
8K Followers 7K Following Customer Experience & Community Management Freelancer | Udemy Teacher | Speaker | Writer | Furniture Flipper | Dog Lover
Sheila McGee-Smith @McGeeSmith
15K Followers 2K Following Contact center/enterprise communications industry analyst. NYC born and bred, concrete jungle where dreams are made of.
🇺🇦Evan Kirstel .. @EvanKirstel
362K Followers 322K Following Tech influencer, contentcreator/Industry Expert w/550K Social followers focused on Enterprise 💻 Cloud ☁️5G 📡AI 🤖Telecom ☎️ CX 🔑 Cyber https://t.co/OtwbCuhoMX
Stephanie Thum, Ph.D... @stephaniethum
23K Followers 20K Following Founder @PracticalCX®. Commissioned author @Sage_Publishing. @LinkedIn Top #CX Voice. 🖤💛 Steelers! Tweets are mine.
Dave Michels @DaveMichels
47K Followers 40K Following Founder of TalkingPointz. Enterprise Comms Pro. TalkingPointz Insider Report. #CX #UCaaS @NoJitter Want to converse? Find me on LI.
Debbie Szumylo @DebbieSzumylo
6K Followers 3K Following #CX #CustExp #EX. Smart & sassy. ♥ my family (human and furry). Mom of 2. Me time = sports junkie, wine, craft beer. Opinions are mine.
Erica Mancuso @esmancuso
1K Followers 1K Following #cx #px #healthit #saas #running #wellness #nccourage #twins #teens
Marsha Collier @MarshaCollier
229K Followers 71K Following Over 1 Million 📚 sold: Author: Android, Social Media, eBay, Customer Service, #Technology Pundit 🎙️KFIAM640 podcast/#CustServ @NASASocial #CES Top Influencer
Dr. Debra Bentson SHR.. @theccdoctor
778 Followers 249 Following My opinions are mine. I'm the WFM Humanitarian and a Dirt Track Woman. I work and play, laugh loud and often, am safe and strong, and live on my own terms.
Greg Ortbach @GregOrtbach
6K Followers 4K Following CX Engagement Catalyst in #LdnOnt & Co-host of #CustServ chat Tues @ 9:00 PM EST w/ @MarshaCollier. I’m passionate about CX, tech, marketing, & business.
CX-Excellence / Micha.. @CxExcellence
3K Followers 3K Following #CCXP | #CX | Voice of Customer #VOC | #Complaint Management | Customer Journey Mapping #CJM | #Speaker & #Panel #Moderator | #Training
Blair Pleasant @blairplez
13K Followers 1K Following unified communications & collaboration and contact center industry analyst & consultant, Beatles freak, mom, wine lover. Mastodon: @[email protected]
Bill Quiseng @billquiseng
26K Followers 621 Following Award-winning #CustomerService expert, keynote speaker. Follow me for #custserv #custexp #cx https://t.co/9N4XMlceeQ https://t.co/ONsxerWbDu…
Tim Fargo 🇺🇲 �.. @tim_fargo
636K Followers 473K Following CEO of Social Jukebox #digitalnomad Sign-up now for https://t.co/7U0HkFMYt7
Blake Morgan @BlakeMichelleM
14K Followers 3K Following Customer Experience keynote speaker, CX Futurist, bestselling author, host @ Modern Customer Podcast, 2 amazing kids w/@JacobM
KevinOliver @KevinOinSC
390 Followers 2K Following Part time freelance writer and poet since 1990. Full time retail management. Formerly on Twitter @kevingoliver I'll sleep when I run out of words.
Thinkers360 @thinkers360
9K Followers 7K Following The World's Top Experts. On Demand. Influence the Influencers. Connecting Brands with the World’s Premier B2B Analysts and Influencers. Free Sign Up!
Cloud Tech Gurus @CTGurus
20 Followers 36 Following Cloud Tech Gurus (CTG) is a Technology Marketplace comprised 150+ cutting-edge and disruptive customer engagement solutions providers
J.M. Auron @QuanTechResume
14K Followers 11K Following Tech Resume Writer, helping technologists from developer to CTO advance their careers. A humanist working in tech.
Casper Hartman @cha00773_ch
83 Followers 308 Following Passionate about improving Customer Experience and helping people achieving their goals using your companies products and services
The DiJulius Group @dijuliusgroup
831 Followers 118 Following Customer Experience Consulting-Certification-Training-Keynotes-Conferences-Books #custexp #custserv #cx
Kevin Neher @KevinNeher
255 Followers 20 Following Co-Lead @McKinsey Customer Experience practice #custexp #custserv #cx Work across industries. Interested in new and innovative experiences. Views mine
Steve Ferrante @SteveFerrante1
4K Followers 3K Following Pinnacle Performance Sales, CustServ/CX, Workplace Culture, Leadership Trainer, Speaker, Author, UGE Car Guy, Jedi Coach, Random Free-Style Dancer
Jon Picoult @JonPicoult
600 Followers 26 Following Author, “From Impressed to Obsessed” https://t.co/IO4xKrphZ9 | #CX #CustServ keynote speaker | @Forbes contributor | Founder, Watermark Consulting
Adam Maskell @Adam_Maskell
890 Followers 89 Following Head of Customer Success @Hubble formerly @Hootsuite | Mixed martial arts fanatic | #startups #mma #jiujitsu #zeppelin #FPL #custexp #custserv #CX #CS
Eugene Liu @MrEugeneLiu
719 Followers 787 Following Founder & Principal Analyst, High Castle Research. Engaged in CX, enterprise communications, and other cool tech conversations. Fan of Chuck Norris jokes.
Robin Gareiss @RGareiss
4K Followers 2K Following CEO, analyst @Metrigy. Real-world metrics for successful UC/CX strategy #CustomerExperience #AI #contactcenter #Christian #Illini alum
Fran Blackburn @FranBlackburn1
390 Followers 246 Following Global Marketing Executive, mother of 2, guardian of Alaskan Malamutes, enjoy the outdoors and photograph as much of it as possible. Tweets are my own.
Sally Mildren @bossladyCX
366 Followers 187 Following Founder of BossLady Consulting & ClarityPX Happy humans = GROWTH. CX, Culture, Engagement, and Brand are inseparable.
La hora del CX Café @CXExplained
283 Followers 143 Following Acercamos los conceptos y mejores prácticas de #CustomerExperience a #emprendedores y #PyMES Síguenos en el blog 👇🏼
Rick Denton @globaldenton
233 Followers 169 Following Globe gazing wondering where to go next. 🎤Host CX Passport podcast🎧 https://t.co/zozqDX1pAR The best meals are served outside and require a passport https://t.co/8lEyaFIRS4
Michael Bair @michaeljbair
495 Followers 280 Following I tweet mostly about customer stuff | SVP Cx @wearfigs | PHL➡️LA🔁PHL
Rob Connelly @robconnellyvis1
148 Followers 130 Following Engaging the CX industry through Networking, Content, and the Visitio CX Tech Solution #CX #customerservice #customerexperience #CSR
Content Beta @beta_content
44 Followers 9 Following Content Beta helps you ship campaigns, product launches and build brand with an on-demand Creative Crew for less than the cost of an in-house resource.
Nandkishor Tripathi (.. @nktripathi101
146 Followers 159 Following Customer Experience and Technology Enthusiast
Contact Centre Networ.. @CCNNIre
519 Followers 777 Following A dedicated network helping contact centres in #NorthernIreland to network, share best practice and identify new ideas and opportunities.
Baidu Inc. @Baidu_Inc
140K Followers 297 Following Baidu Inc. is a leading AI company with a strong Internet foundation. Media Contact: [email protected]
Karla Aguilar Pérez .. @Travellersoul76
23K Followers 20K Following Writer, freelance translator. Tweets in EN-FR-ES. @ecornell_online alumn. 💖 Turkish series, travel, 📚📸🌎⚽️☕🍷Let's connect! #WritingCommunity
Marianne Rutz @rutzconsulting
345 Followers 428 Following Operational Excellence Expert for Corporate Multi-Lingual Contact Centres | Podcast Host and Owner of The Operational Excellence Show | Worldwide Speaker
Nextiva @Nextiva
22K Followers 241 Following Nextiva empowers businesses to build Amazing customer relationships that start with a conversation on one AI-powered platform. ☁ #AmazingService #TeamNextiva
Observe.AI @observeAI
1K Followers 448 Following The Conversation Intelligence Platform for Contact Centers #contactcenter #conversationintelligence #generativeai
The CX Hype Squad @CxHype
1K Followers 1K Following Promoting the best customer experience content and thinkers on Twitter! #cx
Juanita Coley @TheJuanitaColey
320 Followers 188 Following All things contact center with a splash of awesome!
Seamless.AI @SeamlessAI
26K Followers 16 Following The World's Best Sales Leads. Build your Pipeline Fast. Shorten your Sales Cycle. Close 10X More Deals. Sign Up for your Free Trial today!
twilio @twilio
83K Followers 9K Following Developers love us. Enterprises trust us. Power your customer engagement innovation with Twilio.
Kathy Contreras @kwcontreras
189 Followers 871 Following
Mark L Peterson @MarkLPeterson
1K Followers 1K Following Adult Development Thought Leader / PhD-Level Vertical Development Practitioner / PCC-Level Executive Coach / Talent Development Innovator
Antonio Grasso @antgrasso
343K Followers 64K Following Author, technologist, sustainability advocate | FRSA | B2B digital creator & influencer | Entrepreneur, researcher, speaker | Member @spj_tweets | @antgrasso_IT
Keith Wall @KeithWall6
2K Followers 4K Following Strategic Account Executive, Helping Companies Drive #CX| #AI | #NLP| #Analytics . Die hard tOSU fan. I do not give investment advice. Views are my own
Alex Goldfayn @alexgoldfayn
48K Followers 43K Following Revenue growth consultant and keynote speaker | 3x WSJ Bestselling Author
Keith Wilkinson @keithdwilkinson
490 Followers 342 Following Making a difference by driving great customer experiences using @AmazonConnect, @AWSWorkspaces and @AWSCloud. My opinions are my own.
Dave Seaton, CCXP @seatoncx
775 Followers 296 Following I help CX leaders create compelling customer journey maps
Colin Whelan @WFOColin
933 Followers 2K Following My 4 favorite mantras: -Targets drive behaviors, -Climate creates culture, -Effective forecasts are transparent and collaborative, -Never average and average
Astrid Pocklington @AstridPock
1K Followers 2K Following #CustomerEngagement #CustomerExperience #CX #DemandGeneration @ForbesCommCncl contributor #ProudMum
Rob Marchand @robmarchand
659 Followers 1K Following
Pauline Dantas @paulinegdantas
13 Followers 23 Following
elizabeth winter @elizintoronto
16 Followers 17 Following
Sujana @Sujana78669790
3 Followers 16 Following
Being Human @beinghumancx
2K Followers 2K Following We help organisations reap the rewards of brand loyalty by designing human-centered experiences that exceed customer expectations.
The Agile Brand™ wi.. @theagile_brand
2K Followers 1K Following #MarketingTechnology #CustomerExperience & #DigitalTransformation. Podcast, books, and more by @gregkihlstrom of @GK5Astrategy
Sachin Pai @SachinPai4G
520 Followers 1K Following Building contact centers of the future at Genpact. My opinions and views.
Arise Gaming @RealAriseGaming
485 Followers 439 Following Bottom line: happy players play more! Arise Gaming are experts in unlocking customer service capabilities to drive enhanced experiences.
CustomerCareAdvisory @CustomerCareAdv
2K Followers 2K Following #EX #CX #DigitalTransformation #Call #Contact #Center #RevenueGeneration #InstructionalDesign #Training #Curriculum #HR #Innovation #BrandPromise #Mentor #Ally
Catch keynote speaker @colinsataylor at this year's Call & Contact Center Expo, April 26th and 27th in Las Vegas! callandcontactcenterexpo.us/speakers/ #cctr #CustomerExperience #contactcenter #callcenter #CallContactUS #TRG #TaylorReach #ColinTaylor #strategy #CX #thoughtleader
I hope you can join us tonight for #CustServ at 9ET/6PT. @gallifreyan @MarkC_Avgi @JRNI_inc @colinsataylor @billquiseng @Travellersoul76 @mentalmarketer
I hope you can join us tonight for #CustServ at 9ET/6PT. @gallifreyan @MarkC_Avgi @JRNI_inc @colinsataylor @Travellersoul76
I hope you can join us tonight for #CustServ at 9ET/6PT. @gallifreyan @MarkC_Avgi @JRNI_inc @colinsataylor @Travellersoul76 @mentalmarketer @WadeTesta @adriantobey
I hope you can join us tonight for #CustServ at 9ET/6PT. @gallifreyan @MarkC_Avgi @JRNI_inc @colinsataylor @Travellersoul76 @mentalmarketer @WadeTesta @adriantobey
The aim of a script has always been to assist and help the contact center agent. Join @colinsataylor for this free informative webinar, sponsored by @balto_ai, and discover how collaborative scripting can improve CX and agent performance. Sign up today! bit.ly/3AeAhfu
"Take care of associates and they'll take care of your customers," JW Marriott, Sr. @Marriott culture is servant leadership at its finest. "The needs of many outweigh the needs of a few... Or the one." @enthused @MarriottIntl #hospitality #leadership #custserv #custexp #cx
@billquiseng Thanks, Bill. Much of what I learned about #custserv & #leadership, I gleaned from exceptional @MarriottIntl leaders like you. #hospitality #culture #excellence
SPECIAL REPORT: Work from Home Survey Results - by Michele Rowan @micheleccs blog.contactcenterpipeline.com/2022/06/specia… #remotework #cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter #COVID19 #coronavirus
Adjusting Headsets for the New Normal - by Brendan Read, featuring Vern Fernandez, @Jabra_US blog.contactcenterpipeline.com/2022/06/adjust… #cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter
How to Manage Multiple Evolving Channels - by Mary Kane @NorthridgeGroup contactcenterpipeline.com/Article/how-to… #omnichannel #cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter #customerengagement
The Best Metrics for Contact Centre Performance Tracking: ddsk.co/2cgef via @callcentrehelp #cctr #custserv
The #CXQOTD for July 18: What's one of the #CX essentials? @globaldenton @stephaniethum @CXAccelerator @Hyken @RoyAtkinson @deniseleeyohn @seatoncx @heycxguy @sudhbhat @CXBunited @JimBassCX @CXpert @DebbieSzumylo @tanujdiwan @laurenqvolpe @AlexAllwood @tiersky @drumondmary
@jtwatkin @stephaniethum @CXAccelerator @Hyken @RoyAtkinson @deniseleeyohn @seatoncx @heycxguy @sudhbhat @CXBunited @JimBassCX @CXpert @DebbieSzumylo @tanujdiwan @laurenqvolpe @AlexAllwood @tiersky @drumondmary .emphatically agree with you Jeremy. #VOC, especially Total VOC, is the foundation of all things #CX to me. It all starts with this thing right here...👂
On the Next Level Podcast, tune in to @micahsolomon and customer engagement expert, @colinsataylor who argues the need for longer and more personalized #CustomerEngagement 📞 bit.ly/Colin-NextLeve…
CX Journey™ Musings: The Experience is Everything | CX Journey™ buff.ly/3czW4T7 #custexp #cx #customerexperience
RT @colinsataylor: Do you know your speed to competency? How long it takes for a #contactcenter agent to become competent? or how much it costs? Check out our recent post on the topic thetaylorreachgroup.com/advanced-conta… #cctr #custerv #cx #attrition
Automating tasks is saving #CX agents time and effort. Reference this blog for 7 ways to enhance #contactcenter operations: bit.ly/3PiEvYm #AI
The contact-center-as-a-service (CCaaS) vendors have hit their stride by giving enterprises what they want—the ability to meet the dynamic omnichannel needs of their customers on an inbound and outbound basis. bit.ly/3aku9bJ #contactcenter #CCaaS #CX #cloud
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