Astrid Pocklington @AstridPock
#CustomerEngagement #CustomerExperience #CX #DemandGeneration @ForbesCommCncl contributor #ProudMum Datchet, South East Joined June 2014-
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🛍️To shop online or to hit the streets? That's the question! My latest @Forbes article unpacks the age-old debate: Why bother with physical stores when Amazon's just a click away? bit.ly/3xCGnaM #ImmersiveExperience #RetailInnovation #Phygital #eCommerce @ForbesCommCncl
🛒🛍️ Is the traditional high street dead? Let's talk #PhygitalRevolution! Discover how #digitalmannequins are breathing new life into #retail! Explore the magic of immersive #customerexperiences in our latest article: bit.ly/3VXxHpu
🌟 Thrilled to be featured in this @Forbes article sharing tips on leveraging #tThoughtLeadership for a loyal fanbase. Hosting intimate roundtable discussions has been our secret sauce – find out why: bit.ly/3xAimBj Via @ForbesCommCncl #BrandLoyalty #CustomerEngagement
Good morning from #CCCExpo23! Come and visit @EnghouseInterac at booth CC-K36! #contactcentre #CCaaS
Every contact centre has unique needs 🌟. Is cloud, on-premise, or hybrid the right fit for you? @EnghouseInterac's latest blog explores the pros and cons to help you decide! #ContactCentre #TechChoices share.engh.to/ppc7r
Are you really listening to your agents? 🤔 High turnover in #contactcentres often stems from a lack of #empathy. Dive into @KateNasser's blog to learn why listening is key to boosting agent morale and reducing turnover. #LeadershipSkills #AgentExperience share.engh.to/m3ynp
Just contributed to a @ForbesCommCncl article on showcasing #ROI in #InternalComms! 🔍 Aligning metrics with business goals is key to proving impact. Whether it's senior leadership or frontline employees, focus on tangible results. Read more: bit.ly/40Iw4wp @Forbes
Boost your First Contact Resolution with top-notch quality assurance methods 🌟. Get expert insights from Colin Mann of @EnghouseInterac in @callcenterhelp latest video. #CustomerService #QualityAssurance share.engh.to/nz3a2
Choosing a contact centre deployment method isn't always as easy as you think. That's why we offer choice. Join us at @CallCentreEx share.engh.to/g5k4v
Thrilled to be part of this @Forbes article on leveraging #socialmedia for employee morale and engagement! 🌐 💪Check out my take on promoting physical and mental health and fostering a culture of #wellbeing. #EmployeeEngagement #EmployeeExperience #EX bit.ly/3QEOoSz
📣 A single viral moment can define your #reputation for better or worse. I joined 11 experts from the @ForbesCommCncl to share strategies + tools we use to ensure our brands stay strong and resilient in the eyes of customers, investors, and the public. 💪 share.engh.to/8wnz9
Long wait times? High call abandon rates? Not on our watch! 🚫⌛ The latest @ContactBabel study reveals strategies for smoother service. Get the scoop via @cxtodaynews share.engh.to/pf8fm
Looking to attract top talent? 🌟 Myself and other experts of the @ForbesCommCncl unveil how dynamic company culture isn’t just about perks – it's about creating experiences. Check it out here: #OnboardingInnovation #CompanyCulture #RecruitmentRevolution share.engh.to/wqp8v
Struggling to choose a #CCaaS provider? 🤔 We've got you covered. Our latest blog highlights 6 key areas to focus on that tick all the boxes for innovation and compatibility. Read more: #FutureReady #CloudSolutions share.engh.to/ndz3x
Honoured to contribute to this @Forbes article. In our #digitalage, reaching and connecting with internal audiences requires #innovation. Learn from 18 @ForbesCommCncl experts as we share strategies to engage employees and foster trust. share.engh.to/2sufg
Accelerate Growth with Speech Automation! 🚀 Learn how combining #CCaaS and innovative AI is reshaping customer service and offering a competitive edge in our new blog! #TechInnovations #SpeechAutomation share.engh.to/paeyu
Automated interaction handling has transformed with recent game-changing developments in conversational AI and speech recognition. Speech automation delivers an instantaneous and convenient #customerexperience, improving service levels and productivity. share.engh.to/ve3rs
"Your call is important to us" – but is it? Dive into @EnghouseInterac's latest infographic to unearth 7 simple steps to substantially minimise call abandonment and truly prioritize every customer call! #CX #CallAbondonment #CustomerLoyalty share.engh.to/8j34q
🚀 How does a #CustomerObsessed approach fuel success in the software industry? Jeff Stewart reveals why prioritizing customer insights is a game-changer for software providers! 🎯 Via @customerthink share.engh.to/v25vw
Colin Mann talks to @callcentrehelp about why #FCR matters and how to measure it. Check out the short clip here: share.engh.to/69hab
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TechnoForeSight #SDGs.. @TechnoForeSight
1K Followers 3K Following Exploring the #Future of #Technology, #Work & #Education #EmergingTech #DigitalTransformation #Futures #Innovation #Sustainability #SDGs #Systems @drsharwood20 Ways To Create Engaging Internal Newsletters hubs.li/Q02dqrYN0 from @jessicamariemba @KOsborneNYWVNC @metova @ValuxDigital @MenkitiGroup @sarahdanzl @scott_hitchins @KurtUhlir @kerryastimpson @LimaOneCapital @AstridPock @CAISgroup and more
10 Ways To Showcase The ROI Of Internal Communications To Relevant Stakeholders hubs.li/Q0298WLh0 from @BethanyHale @MrNorthstar @AstridPock @MenkitiGroup @scott_hitchins @mariamalia_r @karen_quinn and more
📣@AstridPock joins fellow @Forbes Communication Council members to discuss strategies to showcase the ROI of #internalcommunications. Proving its impact is vital for gaining stakeholder support. Read the full article here: bit.ly/3N4zKmi
A single viral moment can define your brand – for better or worse. The @Forbes Communication Council along with @AstridPock share tools and tactics to help navigate an unforgiving digital landscape. share.engh.to/b9rqa
Looking to attract top talent? @Forbes Communication Council Experts unveils how dynamic company culture isn’t just about perks – it's about creating experiences. Check it out here: @AstridPock #OnboardingInnovation #CompanyCulture #RecruitmentRevolution share.engh.to/9kcbp
Looking to attract top talent? @Forbes Communication Council Experts unveils how dynamic company culture isn’t just about perks – it's about creating experiences. Check it out here: @AstridPock #OnboardingInnovation #CompanyCulture #RecruitmentRevolution bit.ly/47eFEcm
Looking to attract top talent? @Forbes Communication Council Experts unveils how dynamic company culture isn’t just about perks – it's about creating experiences. Check it out here: @AstridPock #OnboardingInnovation #CompanyCulture #RecruitmentRevolution share.engh.to/bybyq
Looking to attract top talent? @Forbes Communication Council Experts unveils how dynamic company culture isn’t just about perks – it's about creating experiences. Check it out here: @AstridPock #OnboardingInnovation #CompanyCulture #RecruitmentRevolution share.engh.to/m6saq
A single viral moment can define your brand – for better or worse. The @Forbes Communication Council along with @AstridPock share tools and tactics to help navigate an unforgiving digital landscape. share.engh.to/2aez4
A single viral moment can define your brand – for better or worse. The @Forbes Communication Council along with @AstridPock share tools and tactics to help navigate an unforgiving digital landscape. share.engh.to/j2nez
12 Smart Ways To Monitor And Manage A Company’s Reputation hubs.li/Q027Dbmn0 from @RoshniMichelle @KOsborneNYWVNC @AstridPock @AndrewKokes @tomwozniak @MenkitiGroup @misskandel @Stavreva @sarahdanzl and more
19 Clever Ways To Showcase A Company’s Culture And Employee Experience hubs.li/Q027D2bf0 from @RoshniMichelle @KOsborneNYWVNC @AstridPock @jamiewo @MenkitiGroup @AgoryachAlex @_ShanitaSpeaks @GroceryOutlet @misskandel and more
19 Clever Ways To Showcase A Company’s Culture And Employee Experience hubs.li/Q027D8-y0 from @bradindigital @UBSArena @cathmoore @sarahdanzl @TiffanyStaples @toby8wong @karen_quinn @WeAreEagleEye and more
To harness the full potential of chatbots, though, businesses must continuously assess their performance and adapt their strategies based on user feedback and data insights. Read more: hubs.li/Q023tY6y0 Written by @AstridPock of @EnghouseInterac
18 Smart Ways To Reach Internal Audiences Through External Channels hubs.li/Q024kD-V0 from @AstridPock @anthonykennedy @TiffanyStaples @_ShanitaSpeaks @work4bgsf @MenkitiGroup @sarahdanzl and more
📞 Engaged agents = Happy customers. @AstridPock unveils the secrets behind an engaged contact centre workforce in her latest article with @Forbes bit.ly/3R7ASZl #CustomerExperience #ContactCentre
📞 Engaged agents = Happy customers. @AstridPock unveils the secrets behind an engaged contact centre workforce in her latest article with Forbes #EmployeeEngagement #CustomerExperience #ContactCentre share.engh.to/8fzkv
The role of service personnel has undergone significant changes in recent years. Read more: hubs.li/Q020L6Lz0 Written by @AstridPock of @EnghouseInterac
Gaining insights into your customers' needs, preferences and behaviors allows you to tailor your products, services and customer service efforts to their requirements. Read more: hubs.li/Q01ZksNN0 Written by @AstridPock of @EnghouseInterac
So impressed with both WGS and @TWBS 6th formers for how they contributed and presented to @WindsorLearning Headteachers and Governors. They really are the leaders of tomorrow.
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