Rob Connelly @robconnellyvis1
Engaging the CX industry through Networking, Content, and the Visitio CX Tech Solution #CX #customerservice #customerexperience #CSR vistio.io Charleston SC Joined March 2022-
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Following130
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Thanks, @robconnellyvis1 & @Vistio, for having me as a guest on #CX QA Live! We had a great convo about whether employers can expect #custserv agents to express heartfelt #empathy when responding to complaints. The answer is yes! & no! Check us out: youtube.com/watch?v=HFSyzw…
Looking forward to an intriguing chat with @LeslieO at noon EST today on the topic of CX Agents and Empathy! Should agents even be expected to show real empathy to customers at work? vistio.io/cxlive
Really good stuff from @seatoncx !!
This is 100% True. The technology that will be present in the future of #CX will be the technology that helps people to better serve people. #CustomerService #CustomerExperience
This is 100% True. The technology that will be present in the future of #CX will be the technology that helps people to better serve people. #CustomerService #CustomerExperience
Ever wonder why more #cx agents don't have a career mindset? That's todays topic over at vistio.io/cxlive today - Join us in 45 minutes!
Check out my first #TikTok ever! @JeremyHyde_ tiktok.com/t/ZTRfhtaJL/
Bad marketing values promotions. Good marketing promotes values.
Software tools do not solve problems. Great leaders solve problems. Sometimes they use tools. #CX
Hello and Happy June CX fam! Today's #CXQOTD is this: Is your organization measuring Employee (or Agent!) Satisfaction in their job? If so, how are you measuring it? @jtwatkin @in_queue @SeanMcGinn8 @seatoncx @CxExcellence @cxcentricglobal @eugenecheang youtu.be/RMEx3lc04JM
Thanks for the tag @jtwatkin! My #VirtualHighFive goes to the 3 @VerizonSupport agents that were amazing in every way last week, and @annettefranz for Her book "Built to Win - Designing a Customer-Centric Culture that Drives Value for Your Business" - It is fantastic!
Thanks for the tag @jtwatkin! My #VirtualHighFive goes to the 3 @VerizonSupport agents that were amazing in every way last week, and @annettefranz for Her book "Built to Win - Designing a Customer-Centric Culture that Drives Value for Your Business" - It is fantastic!
How customers think about brands and make purchase decisions has changed dramatically in recent years, but one thing is certain: sustainability matters more than ever. Read this article: ow.ly/NyVh50INq4m #earthday2022 #sustainability #customerexperience
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the beginning of a dr.. @hendrykajha
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Debbie Szumylo @DebbieSzumylo
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Ascendr @Ascendr_CSM
92 Followers 695 Following Customer onboarding and Project management platform 💪 Resources to empower Customer Success - Templates and examples 📚 - Mentoring, advice and guidance 🏁
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777 Followers 249 Following My opinions are mine. I'm the WFM Humanitarian and a Dirt Track Woman. I work and play, laugh loud and often, am safe and strong, and live on my own terms.
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232 Followers 636 Following Here for work, Everton, Mets, Jets, Ted Lasso, Scrubs, and Taylor Swift. Data Center World, Senior Marketing Manager, Audience | Informa | Views are my own
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776 Followers 296 Following I help CX leaders create compelling customer journey maps
Charleston Digital Co.. @CHSdigital
5K Followers 2K Following Creative effort to attract nurture & promote Charleston's tech economy. Connect with #CHStech.
Rick Denton @globaldenton
233 Followers 169 Following Globe gazing wondering where to go next. 🎤Host CX Passport podcast🎧 https://t.co/zozqDX1pAR The best meals are served outside and require a passport https://t.co/8lEyaFIRS4
Jill Rowley @jill_rowley
38K Followers 17K Following 23 years in SaaS. Early employee @Salesforce @Eloqua. Chief Marketing Evangelist @Marketo. Advisor @HubSpot #Partnerships #Ecosystems https://t.co/O6StekG0d7
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195 Followers 428 Following Chief Experience & Strategy Officer | Atlanta United Fanatic | Cancer Survivor | Sneakerhead
CX Guy 🙋🏻♂.. @heycxguy
1K Followers 813 Following I'm just a regular guy who writes about Customer Experience irregularly. Let's talk about #CX, #custexp, #custserv, #cctr, #leadership, and #strategy.
Mathew Patterson @mrpatto
3K Followers 2K Following Talking customer service @helpscout, tweeting #custserv, #cx, leadership, dad jokes. He/Him @[email protected] https://t.co/e4j1uF0Wj0
Brendan Cullen 🇺�.. @surveyguru_bc
1K Followers 1K Following Getting you the information you need to make good business decisions. #productivity #effectiveness #VoC #cx #employeeengagement
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54 Followers 55 Following My musings between LinkedIn posts. GTM advisor and consultant to early stage startups.
Darren Prine @DarrenPrine
2K Followers 2K Following I consult/advise companies on next-generation and disruptive contact center solutions and help with sourcing and procurement
Dennis Wakabayashi @globalvoiceofcx
57K Followers 2K Following The Global Voice of CX 🌍 | Host of "CX Update" & "CX In the Wild" 🎥 | Content Creator 🚀 | World Traveler ✈️ | 🎙️ Keynote Speaker
Allison Clark @AllisonAClark
232 Followers 636 Following Here for work, Everton, Mets, Jets, Ted Lasso, Scrubs, and Taylor Swift. Data Center World, Senior Marketing Manager, Audience | Informa | Views are my own
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2K Followers 722 Following Bluesky 🦋 @mattberan.bsky.social Host of #TicketVolume podcast | @InvGate Product Specialist | talking about #tech, design, and experiences.
CX Forums @CxForums
2K Followers 4K Following CX Forums is the next evolution in professional meetings and events for the CX industry created by the producer of CX Talks. #cx #hx #ux #mrx
James Barnes @psychgeist52
12K Followers 2K Following Psychotherapist⎮Writer⎮Lecturer Mental health, relational psychotherapy & philosophy. Lived experience. He/him. Views my own. https://t.co/UIzGDTvBsE
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286 Followers 242 Following MicroAdvisers is your strategy execution partner to help you build and sustain a superior customer experience. Host of MicroAdvice CX Podcast.
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2K Followers 451 Following Portuguese 🇵🇹 Senior Manager @Zendesk | Founding Member @All4Integrity | Electrical Engineer @feup_porto | #DoctorCX #PorAmorComMuitoAmor 🎾 🏎️ 🚴🏻♂️
Aimee Lucas @Aimee_Lucas
5K Followers 3K Following A fan of sports, sunshine, wine, & exceptional customer and employee experiences. Boston Girl. Domer ~ ND '93. Aspiring golfer. CX Leader @Moss_Adams.
Jeanne Bliss @JeanneBliss
24K Followers 10K Following Italian girl, speaker, experience pioneer and author, who coaches companies to earn the right to customer-driven growth. #AdmirableGrowth #CX #CCO #CX
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TED Talks @TEDTalks
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Debi Specht Mongan @DebiMongan
658 Followers 512 Following #JustBreathe #Custserv Call Center Manager, #ostimate, mama bear, big sis and all around great gal.@JonStevensHall @robconnellyvis1 So much fun to be exploring this stuff. AND we owe it to society to question and highlight the issues with big-data being leveraged for computational analysis in a ever-evolving world. Coded Bias is a great show. "Profit with Oppression" is a great book Keep learning folx!
"CX professionals have a huge responsibility to protect expectations about how LLMs and Chatbots are applied within our society" - @robconnellyvis1 #CXQALive
"Remember that negative feedback is an opportunity to improve" the next time you want to fixate on the negative. Thanks @globaldenton! #CXQOTD
@jtwatkin @YourCXGuy @mark_cx @tracardi @bmc_consulting @alexhyphen @sudhbhat @michaeljbair @tlaird_expivia @CXpert @aarronspinley @AilsDay @zjellson @avdingus @ddu17 @VictoriaMXEXCX .excellent question @jtwatkin Two things came to mind: 🧠Mentality ✅Permission
Thanks, @robconnellyvis1 & @Vistio, for having me as a guest on #CX QA Live! We had a great convo about whether employers can expect #custserv agents to express heartfelt #empathy when responding to complaints. The answer is yes! & no! Check us out: youtube.com/watch?v=HFSyzw…
I have a deep connection with music. It sparks creativity for me. I am more productive when I have music on in my office. I love seeing my "Year in Review" from Apple iTunes for the most played artists and songs. I am not surprised with my Top 5 Artis…lnkd.in/gyaUCS4S
My productivity vibe! @Eminem @Imaginedragons @ShaneSmithMusic @Sia @ChrisStapleton
Let's imagine I am a prospective customer, and I'm thinking about using your product. I want to know how much it costs. I go to your Pricing page. Should all hope die there? No pricing info on the Pricing page? #lookingfordollarsigns #CX #CustomerService #CustomerExperience
Ugh. I'm a #PlainLanguage advocate 99.9999999% of the time, but when I'm in the #dentist chair, some language is TOO plain. 😮
@robconnellyvis1 We have a team that focusses on this every day across the agent journey. Really, @robconnellyvis1
#CXQOTD 11.16.22 what strategies does your organization have in place to ensure agents are trained in all of the channels you offer? @jtwatkin @mikeaoki @JeremyHyde_ @jennysuedempsey @CXAccelerator @stacysherman
Happy birthday @justinmrobbins — keep inspiring & making the world smile by your presence. So happy to finally hug in person vs virtually.
I'm looking forward to it too, Rob! Should employers expect #customerservice agents express real, heart-felt #empathy to customers or is absorbing customers' feelings too much to ask?
Looking forward to an intriguing chat with @LeslieO at noon EST today on the topic of CX Agents and Empathy! Should agents even be expected to show real empathy to customers at work? vistio.io/cxlive
Check out and subscribe to the CXPresso newsletter by @seatoncx. I learned about Psychological Reactance Theory today and it totally makes sense after reading all of the whiny emails I get from sales folks. #CX seatoncx.activehosted.com/index.php?acti…
Look, I found the perfect bathroom decor for any #CX professional. 😝😝
“Customer support isn’t for everyone. It’s a role that requires strong soft skills to get the customer to a resolution.” ➡️ Idris Said from XTendico on the latest #CX QA Live! Watch or listen to the full podcast: hubs.la/Q01rNXcQ0 #agentexperience #contactcenter
It's an exciting start to the week with @ujetcx appearing in @CNBC's very first Top 25 Startups for the Enterprise List! Check out the full list here: cnbc.com/2022/11/07/the… #customerexperience #cx #enterprisesoftware #startup #contactcenter
What if you could win and retain more customers, simply by keeping your promises? This is what I discussed with @jeanniecw and @adamtoporek on the Crack the Customer Code podcast. #serviceculture
Vowing to learn from past experience, Jeff Toister (@toister) became obsessed with customer service. Tune in to Jeannie & Adam's chat with him about what makes a great #customerexperience promise and more on episode 496 of Crack the Customer Code: bit.ly/3sU3EiY #CtCC
The #CXQOTD for Nov 7: What's a #CX center of excellence and do I need one? @CxExcellence @CXpert @jeanniecw @bossladyCX @bmc_consulting @seatoncx @sudhbhat @cxcentricglobal @JimBassCX @Hyken @AilsDay @LilianaPetrova @drumondmary @Schulbz @milescthomas @AnshulBahl
It's not just you! Research shows we remember more when we #read print. #Digital media have common features & practices that constrain learning: ✅poorer concentration ✅entertainment mindset ✅multitasking ✅reduced annotation ✅less reviewing bit.ly/3o8JKgS
My head’s still spinning from #ICMI. Time to reflect on all the new friendships I’ve made and insights I’ve gained. What was your favorite part of the conference? @jtwatkin @robconnellyvis1 @seatoncx @jacobshields20 @stacysherman @LeslieO @DarrenPrine #CCExpo #CXshine
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