Micah Solomon @micahsolomon
Customer service consultant, trainer, eLearning, author, customer experience consultant.Senior Contributor to Forbes. 484-343-5881, [email protected] micahsolomon.com Seattle Joined February 2009-
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NEW: 6 Powerful Ways to Use #AI to Deliver Remarkable Customer Service: @Inc featuring @bradbirnbaum and @kustomer. From Peter Economy, @bizzwriter inc.com/peter-economy/…
How you serve your customers under stress speaks to the very quality of your organization. Micah Solomon, the CX transformation guru, has a service culture matrix that can help you to get started, courtesy of @Sprinklr👉 ms.spr.ly/6041Y6WZh
Congratulations to @TheIveysHotel for being simultaneously named "The Best Hotel in Charlotte" by U.S.News and receiving the coveted 4-star award from #Forbes Travel Guide! Pictured: the Ivey's' stunning and intimate Library Lounge.
Sign up now! David Attwatter, a senior scientist at @TalkMap is giving a 101 talk on LLMs and GenAI on December 13th at 1pm ET. David will be covering topics such as "How did they jump from handy tools to assistants that appear to understand things?"! linkedin.com/events/whatare…
Why ‘No Problem’ Is A Problem In Customer Service: Customer Experience Language Training from Micah Solomon, Customer Service trainer and consultant linkedin.com/pulse/why-prob…
15 Wow Customer Service Stories From 5-Star Hotels: from customer service transformation consultant and trainer Micah Solomon (that's me!) linkedin.com/posts/customer…
How to Fail Slowly at Customer Service--and how to avoid that fate, from customer service andCX trainer Micah Solomon linkedin.com/pulse/how-fail…
Empathy is the Ultimate Customer Service Training Essential...Including These 3 Customer Service Empathy Secrets From Customer Service Transformation Consultant and Trainer Micah Solomon linkedin.com/pulse/empathy-…
There Are Only 3 Tiers of Customer Service. Here's How to Rise To The Top! From Customer Service Transformation Consultant and Trainer Micah Solomon linkedin.com/pulse/only-3-t…
Don't Talk to Another Customer Until You Learn This Simple Customer Service Secret || from customer service consultant trainer and author Micah Solomon linkedin.com/pulse/dont-tal…
3 Customer Service Expert Tips from Consultant and Trainer Micah Solomon on Customer Service Language linkedin.com/pulse/3-custom…
A Quick and Simple Customer Service Secret: Use the Communication Channel (Many) Customers Love the Most | article by Micah Solomon linkedin.com/posts/customer…
Want to Become a Truly Customer-Centric Organization? Take These 5 Transformational Steps Now buff.ly/3QwzRta - @micahsolomon #custexp #CX
We are excited to announce the release of our latest issue. In this issue, we are delighted to share a thought-provoking article by our contributing writer, Micah Solomon (@micahsolomon ). Read our full magazine here: bit.ly/3OqSU7C
The relationships we build delivering excellent customer service and experiences are powerful. Love this new book from @micahsolomon with amazing examples and lessons. amazon.com/Can-Your-Custo…
"[Hospitality] can’t shine when delivered in an assembly-line fashion. It needs to be focused on one guest at a time." @micahsolomon, The Heart of Hospitality: goo.gl/p3x55g
This Customer Service Principle is the Secret to Making Your Brand Irresistible || From Customer Experience consultant and trainer Micah Solomon (that's me) entrepreneur.com/leadership/thi…
For Top #Luxury #Brands, #AI is the Backbone of White-Glove Service observer.com/2023/04/why-to… #fintech #artificalintelligence #MachineLearning @micahsolomon @observer
"Customers expect more personalized answers and solutions, which AI is key in addressing. However, will luxury ever have front-facing bots?" Analysis by @micahsolomon
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Want to Become a Truly Customer-Centric Organization? Take These 5 Transformational Steps Now buff.ly/3QwzRta - @micahsolomon #custexp #CX
We are excited to announce the release of our latest issue. In this issue, we are delighted to share a thought-provoking article by our contributing writer, Micah Solomon (@micahsolomon ). Read our full magazine here: bit.ly/3OqSU7C
The relationships we build delivering excellent customer service and experiences are powerful. Love this new book from @micahsolomon with amazing examples and lessons. amazon.com/Can-Your-Custo…
"[Hospitality] can’t shine when delivered in an assembly-line fashion. It needs to be focused on one guest at a time." @micahsolomon, The Heart of Hospitality: goo.gl/p3x55g
@Acyn You don’t have to say you don’t snort cocaine if you don’t snort cocaine.
And so the social business catalog got expanded with books from Micah Solomon
For Top #Luxury #Brands, #AI is the Backbone of White-Glove Service observer.com/2023/04/why-to… #fintech #artificalintelligence #MachineLearning @micahsolomon @observer
Merely satisfactory customer service, when everything is "just fine" but not extraordinary, may not be enough to lodge yourself indelibly in the memories of your customers. -Micah Solomon Extraordinary service is key to customer loyalty. #CX #CustomerService #CustomerLOYALTY
Don’t feel bad for Logan Roy, he still has McDonald’s voiceovers.
@micahsolomon HI Micah, sorry for the confusion. Yes, the exit off A Concourse was confirmed secured. Thank you for bringing this issue to our attention. In the future, please report security concerns here: ms.spr.ly/6014gKKjj -TRG
@micahsolomon Thank you for making us aware and we are sorry about the situation. We recommend the See Say app to report an issue since the SEA Airport Customer Care team is not a 24/7 service. We are logging your feedback into our system and working to improve security precautions. - An
@micahsolomon Thanks for the letting us know! We're so glad to hear that! Have a great day! - JasonV
@micahsolomon Micah, thank you for sharing your experience with us! 🤩 Please DM @XfinitySupport with your acct info, so that we can pass along this compliment to Adrienne and her leadership team! 💜
Most businesses focus all of their efforts on new business revenue. According to our good friend @micahsolomon "If you ignore your customers, they will go away." It's time to adopt a Customer Pipeline and increase Net Retention. hubs.li/Q01GGXkD0
@micahsolomon Glad we can be there for you Micah and thank you so much for the shoutout. We’re happy we could help keep your mind at ease during the Apple repairs! 💪🔥
💪🔥
I'd like to take the time to give my unsolicited praise to @backblaze. My entire beloved MBPro was erased by Apple Repairs (yes, they warned me this might happen)& my Time Machine backups failed too. @backblaze OVERNIGHTED me a drive with all my stuff and it worked like magic!
Learn the Five Star Hospitality Recipe from Multiple Forbes Five Star Awardee Daniel Hostettler. @TheBocaRaton linkedin.com/pulse/five-sta…
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