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Alex Allwood @AlexAllwood

🌿Empowering Customer-Centric Growth. CX & EX strategy & transformation. Customer Journey specialist. Author 2 books on #Empathy and Customer Experience linktr.ee/alex_allwood Sydney Joined August 2011
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Alex Allwood @AlexAllwood

7 months ago

#Wordle 835 2/6 🔥🔥 ⬜⬜⬜🟩🟩 🟩🟩🟩🟩🟩

Alex Allwood retweeted
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Radical Candor @candor

8 months ago

“Listening is the biggest and the most underused skill that helps drive empathy, and a lot of other things as well.” — @MurielMWilkins on the #RadicalCandor #podcast bit.ly/42IqBVE

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Alex Allwood @AlexAllwood

8 months ago

#Wordle 813 3/6 #nice 👌 ⬜⬜⬜⬜🟩 🟩🟩⬜⬜🟩 🟩🟩🟩🟩🟩

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Alex Allwood @AlexAllwood

8 months ago

Customers are human, not a number #customer #leadership #csat #nps #cx #ex #customerservice

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Alex Allwood @AlexAllwood

8 months ago

#Wordle 799 2/6 😍😍 🟩⬜⬜⬜🟩 🟩🟩🟩🟩🟩

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Alex Allwood @AlexAllwood

9 months ago

This is why I use a Customer Journey Framework in CX strategy & service design • #cx #servicedesign #humancentereddesign #leadership #customerservice #customerjourney

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Alex Allwood @AlexAllwood

9 months ago

Reading Gemma’s article on loneliness. She discusses from her POV, recent study & article by Paul McCarthy, it makes for sad reading. We need #human #connection so if you’r walking past, at the park or pub & someones by themselves don’t forget to give a nod or a smile to connect

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GemmaTognini @GemmaTognini

9 months ago

Reading Gemma’s article on loneliness. She discusses from her POV, recent study & article by Paul McCarthy, it makes for sad reading. We need #human #connection so if you’r walking past, at the park or pub & someones by themselves don’t forget to give a nod or a smile to connect

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Alex Allwood @AlexAllwood

9 months ago

#Wordle 785 2/6 😎 yeah baby! 🟨⬜🟩🟨🟨 🟩🟩🟩🟩🟩

Alex Allwood retweeted
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Alex Allwood @AlexAllwood

9 months ago

@Schulbz @SandipKrGupta @jtwatkin @thecallcenterc1 @theccdoctor @mattberan @DebbieSzumylo @AilsDay @CXpert @mentalmarketer @CXAccelerator @CxCreator @adrianswinscoe @CxExcellence @NealDlin @GregOrtbach @jennysuedempsey @cxgoalkeeper @toister @stephaniethum @kkmett If we do an excellent job of delivering the evidence for #transformation - the customer / employee experience pain, the cost $ churn, low recommendation & organic growth, poor online reviews etc. then funding & prioritisation is not as arduous #cx #ex

Alex Allwood retweeted
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Alex Allwood @AlexAllwood

9 months ago

@GregOrtbach In lodging a customer complaint Be #human - Introduce yourself - Keep calm - don’t be reactive - Prepare complaint info Remember you’re dealing with another human being #custserv

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Alex Allwood @AlexAllwood

9 months ago

#AI has potential but will need volumes of touchpoint, #VoC, purchase data to orchestrate. The challenge is this is only small part of the customers’ story, missing is context, motivation & physical interactions i.e the customers’ perspective 🙏 for invite to comment #cx #ex

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Aileen Day, CCXP 🤘 @AilsDay

9 months ago

#AI has potential but will need volumes of touchpoint, #VoC, purchase data to orchestrate. The challenge is this is only small part of the customers’ story, missing is context, motivation & physical interactions i.e the customers’ perspective 🙏 for invite to comment #cx #ex

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Alex Allwood @AlexAllwood

9 months ago

How are you putting customer needs at the center of your decision-making? • #customerservice #customerexperience #customer #leadership #leadershipquotes #csat #nps

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Alex Allwood @AlexAllwood

10 months ago

But first coffee Sydney, Australia April 2033 • • • #coffeetime #coffeelover #coffeegram #coffeedaily #butfirstcoffee #wfh #wfhlife #doglover

Alex Allwood retweeted
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Rush @tryrushapp

10 months ago

As @AlexAllwood says "It comes down to how your customer experiences the brand – and how that brand makes a person feel." 🚀

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Alex Allwood @AlexAllwood

10 months ago

Friday reflection on practising #empathy • • #empathyquotes #leadership #customercentric #EQ #humancentereddesign #servicedesign

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Alex Allwood @AlexAllwood

10 months ago

But first coffee DTLA, Los Angeles, USA June 2030 • #coffeelovers #coffeeshop #butfirstcoffee #CoffeeTime

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Alex Allwood @AlexAllwood

10 months ago

Or another motivator 🤔 For me it’s work thats challenging - work that makes my brain ache & allows me to solve customer & employee problems with #empathy & #collaboration #custserv

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Marsha Collier @MarshaCollier

10 months ago

Or another motivator 🤔 For me it’s work thats challenging - work that makes my brain ache & allows me to solve customer & employee problems with #empathy & #collaboration #custserv

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Alex Allwood @AlexAllwood

10 months ago

Hi 👋 @MarshaCollier & @GregOrtbach & #custserv folk, jumping in … a little late today 😜

Alex Allwood retweeted
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Olena Bomko @olenabomko

10 months ago

Everything should be made as simple as possible.

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Alex Allwood @AlexAllwood

10 months ago

The importance of walking in your customers shoes • • • #empathy #innovation #leadership #servicedesign #cx #ex

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