John DiJulius | Best-Selling Author @JohnDiJulius
Changing the World by creating a Customer Service Revolution thedijuliusgroup.com Joined July 2011-
Tweets18K
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Following333
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Register here➡️ scalingup.com/learning-serie… @GinniRometty @cathythorpeNND @JohnDiJulius @VotemPete
Some businesses are focused on the wrong things #CustomerExperience #CustomerService tiktok.com/@johnrdijulius…
Every employee has customers #customerexperience #customerservice #shorts youtube.com/shorts/uiK7-pC… via @YouTube
A CX Myth Buster...Do not accept what has always been #customerexperienc... youtu.be/_629Mh2wG6E?si… via @YouTube
Has tipflation reached a tipping point? #CustomerExperience #CustomerService tiktok.com/@johnrdijulius…
Does your business have silent cues & visual triggers to make your #customerexperience more consistent? #CustomerService tiktok.com/@johnrdijulius…
𝐀 𝐒𝐮𝐩𝐞𝐫𝐩𝐨𝐰𝐞𝐫 𝐨𝐟 𝐆𝐫𝐞𝐚𝐭 𝐋𝐞𝐚𝐝𝐞𝐫𝐬 Energy Givers vs. Energy Suckers thedijuliusgroup.com/what-great-lea… #leadership #energy
"𝘛𝘩𝘦 𝘬𝘦𝘺 𝘵𝘰 𝘤𝘰𝘯𝘴𝘪𝘴𝘵𝘦𝘯𝘵𝘭𝘺 𝘥𝘦𝘭𝘪𝘷𝘦𝘳𝘪𝘯𝘨 𝘢 𝘨𝘳𝘦𝘢𝘵 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦 𝘪𝘴 𝘤𝘳𝘦𝘢𝘵𝘪𝘯𝘨 𝘢 𝘤𝘶𝘭𝘵𝘶𝘳𝘦 𝘵𝘩𝘢𝘵 𝘦𝘮𝘱𝘭𝘰𝘺𝘦𝘦𝘴 𝘭𝘰𝘷𝘦 𝘸𝘩𝘢𝘵 𝘵𝘩𝘦𝘺 𝘥𝘰, 𝘸𝘩𝘰 𝘵𝘩𝘦𝘺 𝘥𝘰 𝘪𝘵 𝘸𝘪𝘵𝘩, 𝘢𝘯𝘥 𝘸𝘩𝘰 𝘵𝘩𝘦𝘺 𝘥𝘰 𝘪𝘵 𝘧𝘰𝘳."
The Canceling of Hustle Culture Part 1 #employeeexperience #leadership ... youtube.com/shorts/Eh1P_Gh… via @YouTube
Everyone you hire makes your culture stronger or weaker. youtu.be/KEMQdHcb85I?si… via @YouTube
𝐖𝐡𝐚𝐭 𝐆𝐫𝐞𝐚𝐭 𝐋𝐞𝐚𝐝𝐞𝐫𝐬 𝐊𝐧𝐨𝐰 𝐀𝐛𝐨𝐮𝐭 𝐓𝐡𝐞 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐏𝐨𝐰𝐞𝐫 𝐨𝐟 𝐏𝐨𝐬𝐢𝐭𝐢𝐯𝐢𝐭𝐲 thedijuliusgroup.com/what-great-lea… #EmployeeExperience #leadership
“𝘞𝘦 𝘣𝘦𝘭𝘪𝘦𝘷𝘦 𝘵𝘩𝘢𝘵 𝘦𝘷𝘦𝘳𝘺𝘰𝘯𝘦 𝘸𝘩𝘰 𝘸𝘰𝘳𝘬𝘴 𝘩𝘦𝘳𝘦 𝘪𝘴 𝘶𝘱 𝘵𝘰 𝘴𝘰𝘮𝘦𝘵𝘩𝘪𝘯𝘨 𝘨𝘳𝘦𝘢𝘵.” #employeeexperience #leadership
“𝘌𝘷𝘦𝘳𝘺 𝘵𝘪𝘮𝘦 𝘺𝘰𝘶 𝘩𝘪𝘳𝘦 𝘴𝘰𝘮𝘦𝘰𝘯𝘦, 𝘺𝘰𝘶𝘳 𝘤𝘶𝘭𝘵𝘶𝘳𝘦 𝘨𝘦𝘵𝘴 𝘴𝘵𝘳𝘰𝘯𝘨𝘦𝘳 𝘰𝘳 𝘸𝘦𝘢𝘬𝘦𝘳.” #EmployeeExperience #employeeculture
Making your interview process ungameable #employeeculture youtu.be/Z-ZfH1UDLPA?si… via @YouTube
"𝘐𝘧 𝘺𝘰𝘶 𝘢𝘳𝘦 𝘸𝘰𝘳𝘬𝘪𝘯𝘨 𝘰𝘯 𝘴𝘰𝘮𝘦𝘵𝘩𝘪𝘯𝘨 𝘦𝘹𝘤𝘪𝘵𝘪𝘯𝘨 𝘵𝘩𝘢𝘵 𝘺𝘰𝘶 𝘳𝘦𝘢𝘭𝘭𝘺 𝘤𝘢𝘳𝘦 𝘢𝘣𝘰𝘶𝘵, 𝘺𝘰𝘶 𝘥𝘰𝘯'𝘵 𝘩𝘢𝘷𝘦 𝘵𝘰 𝘣𝘦 𝘱𝘶𝘴𝘩𝘦𝘥. 𝘛𝘩𝘦 𝘷𝘪𝘴𝘪𝘰𝘯 𝘱𝘶𝘭𝘭𝘴 𝘺𝘰𝘶." –𝘚𝘵𝘦𝘷𝘦 𝘑𝘰𝘣𝘴
Wrong order test #employeeexperience #shorts youtu.be/YzxW96VIL6o?si… via @YouTube
“𝘞𝘦 𝘩𝘢𝘷𝘦 𝘢 𝘸𝘩𝘰𝘭𝘦 𝘤𝘶𝘭𝘵𝘶𝘳𝘦 𝘵𝘩𝘢𝘵 𝘪𝘴 𝘫𝘶𝘥𝘨𝘪𝘯𝘨 𝘵𝘩𝘦 𝘺𝘰𝘶𝘵𝘩 𝘵𝘩𝘢𝘵 𝘵𝘩𝘦𝘺 𝘱𝘢𝘳𝘦𝘯𝘵𝘦𝘥.” – @garyvee
Top answer people gave for what makes a fulfilling life #employeeexperi... youtu.be/mrV_kvGMCQ8?si… via @YouTube
𝐀 𝐆𝐫𝐞𝐚𝐭 𝐖𝐚𝐲 𝐭𝐨 𝐆𝐞𝐭 𝐘𝐨𝐮𝐫 𝐄𝐦𝐩𝐥𝐨𝐲𝐞𝐞𝐬 𝐭𝐨 𝐂𝐨𝐧𝐧𝐞𝐜𝐭 𝐰𝐢𝐭𝐡 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 thedijuliusgroup.com/a-great-way-to… Benson Kearley IFG #CustomerExperience #CustomerService
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If you hate me on twitter then give me a second chance and listen to this podcast 🤣
New Episode with @johnnidijulius! We talk... - Johnni's summer 2024 camp / clinics schedule - Designing the perfect NCAA season - All things Ohio State Enjoy! LINK: open.spotify.com/episode/5RllFR…
Join us on our Scaling Up+ Virtual Learning Series on April 4, 11:04 am – 12:43 pm ET. Register for FREE and get sessions replay you can share with your team 🎯scalingup.com/learning-serie… Don't miss the chance to learn from one of our esteemed Author-Speaker: @JohnDiJulius
Register here➡️ scalingup.com/learning-serie… @GinniRometty @cathythorpeNND @JohnDiJulius @VotemPete
144: How to Use Generative #AI to Improve Your #CX By @JohnDiJulius customerexperienceupdate.com/edition/weekly…
Something significant happens to a person when they feel cared for. - @JohnDiJulius, The Customer Service Revolution dfranks.com/2019/09/12/top…
I talked with 8 #CustomerExperience experts to get their predictions for 2024. What do you think? dangingiss.com/customer-exper… @Hyken @JohnDiJulius @CXAccelerator @thejoeycoleman @BrittanyHodak @jeanniecw @scottmckain @StevenVBe
@Hyken @JohnDiJulius @martechismktg @MyTotalRetail @kevinsusman @Forbes @Inc @EntrepreneurOrg @RachelPeachman Thanks for sharing my recent Forbes article.
@breezeline @JohnDiJulius this terrible company needs you desperately. Terrible fake service is part of their culture. They could care less about their customers. Plus, they’re owned by magats and interrupt their signal every morning during @Morning_Joe
What did you think about this article on #EmployeeEngagement? Want to Boost Employee Engagement? Build This Kind of Culture by @JohnDiJulius thedijuliusgroup.com/want-to-boost-…
In this week's top 5, we read about experiential rewards, EX, consumer marketing, brand loyalty, customer retention, and more! hyken.com/customer-exper… #customerservice #customerexperience #CX
@UMichFootball Couldn’t be more prouder! 100% deserves and 120% earned💙🏈 Love you, your biggest fan mom Go blue
Desde la pandemia, las #CX en casi todas las industrias ha caído a su nivel más bajo en dos décadas. Clientes, pacientes, inquilinos, invitados o como quiera llamar a quienes compran sus servicios y productos se han sentido frustrados @JohnDiJulius bit.ly/47cytBt
Impulse el éxito de su estrategia de experiencias al cliente con estos consejos probados de @JohnDiJulius bit.ly/3FnaPWX
@Hyken @TheCSRevolution @JohnDiJulius lol, now that's service!
Excited to be tomorrow's opening keynote speaker at @TheCSRevolution conference. At lunch, @JohnDiJulius asked me if I wanted a cocktail. I jokingly said, “A shrimp cocktail would be great.” 15 minutes later I was delivered a platter of shrimp with cocktail sauce! #CX #Keynote
It’s hard to talk about your sadness, and even harder to then re-share that talk with opinionated strangers, but I love @LeBatardShow and this conversation meant a lot to me. Thank You Dan, etc. etc. youtu.be/lLUd1PzIQq4?si…
Everyone has a finite number of days. But not everyone lives life on their own terms. I see a lot of people walking around on autopilot, doing things they hate. It’s super rare to see someone so full of life. It is not tragic, but inspiring.
This is classic Mike Krause, always having fun with wrestling. In this time of sadness, let's remember the good times. I hope we can all crack a smile about the person we knew and the way he made us feel. Rest in peace buddy.
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