Neal Woodson@NealWoodson
Service-Focused Business Coach | Speaker | Author | Expert Napper nealwoodson.net Baltimore, MD Joined December 2014-
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Get the book. Learn more. buff.ly/3TffbG5
“There is no amount of money, love, or success that will permanently erase your insecurity or self-doubt—instead, it will just give it bigger stakes. You don’t remove self-doubt. You learn to act despite it.” -Mark Manson #art #humanexperience #perseverance
7 Ways To Add Massive Value To Your Business buff.ly/3N3v8Nx #value #service #serviceculture
“Business is (can/should be) about making the world better, about beauty, integrity, compassion, and meaning.” -Tom Peters #service #humanexperience #serviceculture
The 300th episode of the Deep Leadership podcast is posting on April 3. @jonsrennie and I will be celebrating by giving away 30 signed copies of my new book, Giving a $#!+. Subscribe to the Deep Leadership podcast on YouTube for a chance to win. youtube.com/@DeepLeadershi…
Everything in business is about providing value…or should be. That’s the whole point. buff.ly/3xa5fXd #value #service #serviceculture
“Recognizing that one is, or can be, serving at every moment, can be clarifying in terms of thinking how we can best live.” -James Strock #service #serviceculture #humanexperience
Every employee should be empowered to solve customer issues, and if they need help, they should get help, no “escalating,” just get help. #employeeengagement #service #customerexperience
Honored to be the guest on the 300th episode of the Deep Leadership podcast dropping on April 3rd. To celebrate, @jonsrennie is giving away 30 signed copies of my new book, Giving a $#!+. Subscribe to Deep Leadership on YouTube for a chance to win. youtube.com/@DeepLeadershi…
Hospitality. It’s not just for restaurants, hotels, churches, and hospitals. buff.ly/3TEAnqv #hospitality #humanexperience #serviceculture
“There are two things that [people] should never weary of, goodness and humility; we get none too much of them in this rough world among cold, proud people.” -Robert Louis Stevenson #kindness #compassion #humanexperience
The value of hospitality, no matter what industry you’re in. buff.ly/3Tx8KyC #hospitality #humanexperience #serviceculture
To begin healing customer relationships after dropping the ball, start by listening, then apologize and let them know you will develop a solution. When you implement, get back to them and explain what you are doing differently. #compassion #empathy #conflictresolution
“True hospitality consists of giving the best of yourself to your guests.” -Eleanor Roosevelt #hospitality #humanexperience #serviceculture
“There is only one person in the whole world like you, and people can like you just because you’re you.” -Fred Rogers #compassion #humanexperience #empathy
What does inconvenience have to do with making business better? buff.ly/3TffbG5
Why Almost Every Business Should Consider Themselves a Hospitality Business buff.ly/3TEAGBF #hospitality #humanexperience #serviceculture
Shep Hyken @Hyken
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141 Followers 130 Following Engaging the CX industry through Networking, Content, and the Visitio CX Tech Solution #CX #customerservice #customerexperience #CSR@NealWoodson @MarshaCollier @MarkC_Avgi @mercedh @WarrenWhitlock @ideakid88 @plathitude @mentalmarketer @milguy23 @ANTambo Thanks, and take care, Neal! #custserv
@GregOrtbach A8 Listen. Trust your customer. Be humble and honest. Don’t over promise. Be transparent. Be human. Try to put customer over board and definitely over profit. It can seem like impossible job. #custserv
@NealWoodson You can't be in a relationship without a level of trust! #custserv
@GregOrtbach A2: Absolutely! Trust, or lack of it, is a huge factor in every relationship. Even the single sale by a vendor & purchase by the customer, whether a service or a product, immediately creates a relationship between the two. #CustServ
A1 #custserv Not listening to the customer. I called @adidasoriginals this week needing some advice on some shoes. First I get a representative who was speaking another language on another call. I hung up and got someone in the Philippines. No products knowledge at all!
A1 | #custserv Forgetting what they (should) care about. Their customers! They get complacent and start taking them for granted.
@NealWoodson @MarshaCollier Howdy, Neal! Thanks for being here! #custserv
Jamie Lee Curtis defends Kate Middleton amid her public absence. “Can we please just STOP with this bullsh*t conspiracy theory? This is a human being with young children, and clearly some sort of a health issue. That is a private matter. Do we not have better things to do and… x.com/i/web/status/1…
If you want to influence employees to follow you as a leader, adding unnecessary #bureaucracy and insisting on new, unhelpful work processes that make it harder to meet deadlines isn’t the way. Listen, understand, walk the walk. #employeeexperience
A British writer penned the best description of Donald Trump I’ve ever read: “Why do some British people not like Donald Trump?” A few things spring to mind. Trump lacks certain qualities which the British traditionally esteem. For instance, he has no class, no charm, no… x.com/i/web/status/1…
Doesn't matter which #VirtualWorld, the #HumanExperience transcends, and HX = CX + EX always holds! #Genesis #HX #CX #EX #Web3 #DeFi #DAOs #GenAI #Metaverse #aiops #aiethics
-->I truly believe humanity is at a fork 🔱a pivotal point that might exponentially increase the probability of vastly different, alternate futures and realities. These next 5 years- It’s (still) in our power, in humanity’s will, to influence a (this) utopian 🦄 🌈… x.com/i/web/status/1…
@jonsrennie @NealWoodson 300!!!
The 300th episode of the Deep Leadership podcast will drop on April 3rd. @NealWoodson and I will be giving away 30 signed copies of his new book, Giving a $#!+. Subscribe to the Deep Leadership podcast on YouTube for a chance to win. youtube.com/@DeepLeadershi… x.com/i/web/status/1…
@jonsrennie @NealWoodson This is awesome. Love the honest takes on leadership.
Getting ready to make history. Recording the 300th episode of the Deep Leadership podcast with the great @NealWoodson tonight.
“Don’t give up. Don’t lose hope. Don’t sell out.” – Christopher Reeve #ThursdayVibes #SuccessTRAIN