KnowingCX @KnowingCX

I have followed close to 100 CX experts on X… Here is what I have learned: 1) Everyone has a newsletter sales funnel hahah 2) Most posts come across “bot like” and unpersonable 3) most with 10s of thousands of follows but incredibly low engagement on posts🤨

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KnowingCX @KnowingCX

2 months ago

“In a crowded marketplace, fitting in is a failure. In a busy marketplace, not standing out is the same as being invisible.”- Seth Godin

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KnowingCX @KnowingCX

2 months ago

I’d love to know… Is this good CX or bad CX?🤨 gucci.com/us/en/nst/gucc…

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KnowingCX @KnowingCX

2 months ago

CXM was valued at 12.04 billion in 2023, & is projected to grow significantly, with estimates reaching up to 52.54 billion by 2030, quite the demand for CX consulting services at a compounding annual growth rate between 12.2% and 16.6%. What business owners will follow?

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KnowingCX @KnowingCX

2 months ago

Something I ask all CEOs/business owners I interview. What is your employee retention rate? And why? You will really get a good understanding of their leadership based off that one question.

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KnowingCX @KnowingCX

2 months ago

“Livestream shopping” will peak towards the end of 2024/ early 2025 in the US. Taobao, Amazon live, shoploop and YouTube just pry on impulse shoppers Sure, in concept it’s a good idea. Many company’s will follow but it won’t last. thefashiondigital.com/single-post/th…

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KnowingCX @KnowingCX

2 months ago

CX is not necessarily accurately quantified in NPS scores &VoCs. The real metrics business owners and CEO care about is the ROI from CX and how often a customer become a returning customer (retention rate) This will be the real tell sign if CX has improved.

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KnowingCX @KnowingCX

2 months ago

What constitutes a 60-80% mark up? There is only one answer.. Customer Experience.

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KnowingCX @KnowingCX

2 months ago

Growth is a choice, never by chance. Over the next 5 years the way B2C brick & mortar shops operate will change. Retails will be left with a choice, hire a full time CXM or consult with an outside CX agency. Leaving it up to chance, could cost them their business.

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KnowingCX @KnowingCX

2 months ago

Keep in mind- most “luxury” retail is theater. Literal smoke & mirrors. The real luxury is how well the staff can deliver an experience to a client during their purchase.

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Perla Jamar @jamar_per

70 Followers 5K Following

Tory Pevey @PeveyTory64029

68 Followers 5K Following

Haniya Mckellar @HaniyaMcke98088

49 Followers 5K Following

Lia Kindschuh @kindsch_l

68 Followers 5K Following

Practical CX ® @PracticalCX

3K Followers 3K Following Founder @stephaniethum. CX leadership and digital marketing from a practical perspective.

Otha Nager @NagerNag

31 Followers 5K Following

Aileen Day, CCXP 🤘 @AilsDay

Raelene Pfrogner @RaelePfrogn

63 Followers 5K Following

Maisy Brunelle @MaisBrunel

61 Followers 5K Following

Zula Rheault @ZuRheau

24 Followers 5K Following

Zara-rose Leyva @ZLeyv

41 Followers 5K Following

Lexi Kuenzi @KuenziLexi89418

72 Followers 5K Following

Pearlie Geiszler @PearGeisz

68 Followers 5K Following

Daniela Sele @DanielaSel3633

75 Followers 5K Following

Billie Pol @BilliePol87818

73 Followers 5K Following

Guadalupe Ochiltree @GOchiltree37178

60 Followers 5K Following

Chelsea Frink @ChelseFrin

40 Followers 5K Following

Jaye Gorney @GorneyJa

43 Followers 5K Following

New York Times #1 Bestselling Author, Professor of Service Excellence -Campbellsville University, Customer Experience Hall of Fame, CX Consultant, Board Member

Joseph Michelli, Ph.D.. @josephmichelli

17K Followers 13K Following New York Times #1 Bestselling Author, Professor of Service Excellence -Campbellsville University, Customer Experience Hall of Fame, CX Consultant, Board Member

BPO CEO | #Contactcenter enthusiast | Committed to exceptional #CX & EX | Imparting industry tips | podcast : https://t.co/k3G2YfPOX7 | #bpomastermind

Marc @mzaragozas

Stephanie Thum, Ph.D... @stephaniethum

23K Followers 20K Following Founder @PracticalCX®. Commissioned author @Sage_Publishing. @LinkedIn Top #CX Voice. 🖤💛 Steelers! Tweets are mine.

Over 1 Million 📚 sold: Author: Android, Social Media, eBay, Customer Service, #Technology Pundit 🎙️KFIAM640 podcast/#CustServ @NASASocial #CES Top Influencer

Marsha Collier @MarshaCollier

229K Followers 71K Following Over 1 Million 📚 sold: Author: Android, Social Media, eBay, Customer Service, #Technology Pundit 🎙️KFIAM640 podcast/#CustServ @NASASocial #CES Top Influencer

Ben Motteram 🇦🇺 @CXpert

11K Followers 7K Following I work with leaders to transform organisations into ones that are loved by employees and customers.

Rod Mitchell @CXBunited

1K Followers 1K Following

CX-Excellence / Micha.. @CxExcellence

Jonathan Shroyer @ChiefCXOfficer

26K Followers 3K Following Chief CX Officer and Quilter | Forbes Council | 2X Exit Founder, 20x Investor Return | Supporting Craft Creators

Anika Zubair @anikazubair_

415 Followers 235 Following VP of #CustomerSuccess, #Podcast host for @Planhat & Co-Founder of @csm_ldn. Made in #California 🇺🇸, now living in #London 🇬🇧

Italian girl, speaker, experience pioneer and author, who coaches companies to earn the right to customer-driven growth. #AdmirableGrowth #CX #CCO #CX

Jeanne Bliss @JeanneBliss

24K Followers 10K Following Italian girl, speaker, experience pioneer and author, who coaches companies to earn the right to customer-driven growth. #AdmirableGrowth #CX #CCO #CX

NICE @NICELtd

15K Followers 6K Following The official Twitter account of NICE. Make experiences flow.

Guiding enterprises through the CX frontier with strategic expertise. We’re transforming customer journeys with data-driven insights and innovation.

CrockettCX @crockettcx

46 Followers 91 Following Guiding enterprises through the CX frontier with strategic expertise. We’re transforming customer journeys with data-driven insights and innovation.

#CX University is the innovative and groundbreaking educational opportunity for professional development in the #CustomerExperience discipline.

CX University @cxuniversity

1K Followers 430 Following #CX University is the innovative and groundbreaking educational opportunity for professional development in the #CustomerExperience discipline.

We are the leading resource and authority for #CustomerCare & #CustomerEngagement professionals.
#cx #custserv #custexp #customerexperience #customerservice

SOCAP International @SOCAP

3K Followers 1K Following We are the leading resource and authority for #CustomerCare & #CustomerEngagement professionals. #cx #custserv #custexp #customerexperience #customerservice

Host of Relationships at Work Podcast - the leadership mindset guide to creating a workplace we love.
Speaker. Learner. 4x ICMI thought leader in CX.

Russel Lolacher - Rel.. @RussLoL

7K Followers 5K Following Host of Relationships at Work Podcast - the leadership mindset guide to creating a workplace we love. Speaker. Learner. 4x ICMI thought leader in CX.

Dave Seaton, CCXP @seatoncx

776 Followers 296 Following I help CX leaders create compelling customer journey maps

Building CX @M1finance | Prev @JPMorgan @Fidelity @KelloggSchool @BostonCollege | leadership, fintech, chasing vert ⛷ | she/her

Christine LaFrance O'.. @ChristineLFOB

292 Followers 848 Following Building CX @M1finance | Prev @JPMorgan @Fidelity @KelloggSchool @BostonCollege | leadership, fintech, chasing vert ⛷ | she/her

Joseph Michelli, Ph.D.. @josephmichelli

17K Followers 13K Following New York Times #1 Bestselling Author, Professor of Service Excellence -Campbellsville University, Customer Experience Hall of Fame, CX Consultant, Board Member

Fred Stacey @FredStaceyAinCX

3K Followers 5K Following Passionate about contact centers and our industry! Actively creating positive outcomes #AI | #ContactCenter | #CX

CAFFEINATED CX @CaffeinatedCX

Recruitment, Business Development, Sales and CX Excellence Training | CX Keynote Speaker. The Only One Business Show on iTunes

James Nathan @jamesnathan

1K Followers 2K Following Recruitment, Business Development, Sales and CX Excellence Training | CX Keynote Speaker. The Only One Business Show on iTunes

Igniting a passion for service + people within organizations | International Customer Experience Strategist | Award Winning Speaker | CXO with 4xi Consulting

Tony Johnson - CX Con.. @The_TonyJohnson

28K Followers 31K Following Igniting a passion for service + people within organizations | International Customer Experience Strategist | Award Winning Speaker | CXO with 4xi Consulting

Bringing people and technology together to deliver AWESOME customer experiences. Director of #Custserv and #CX @NumberBarn. #running #flyfishing #CXQOTD #cctr

Jeremy Watkin @jtwatkin

19K Followers 16K Following Bringing people and technology together to deliver AWESOME customer experiences. Director of #Custserv and #CX @NumberBarn. #running #flyfishing #CXQOTD #cctr

Customer Service Professional| Inspirational Speaker|Motivational Advocate| I help companies with customer satisfaction,reduce churn rate and increase revenue.

kemi sheba @keskysheba

400 Followers 286 Following Customer Service Professional| Inspirational Speaker|Motivational Advocate| I help companies with customer satisfaction,reduce churn rate and increase revenue.

Walk the talk to maximize high-profit sustained revenue. #CustomerExperience #MarketingOps #EmployeeExperience #CCXP

ClearAction / Lynn Hu.. @clearaction

7K Followers 2K Following Walk the talk to maximize high-profit sustained revenue. #CustomerExperience #MarketingOps #EmployeeExperience #CCXP

Miles C Thomas - Cust.. @milescthomas

2K Followers 2K Following Chief Experience Officer, Author Customer Experience 3- Top 20 CX influencer 2021/2- CX Awards Chair of Judges

Marsha Collier @MarshaCollier

229K Followers 71K Following Over 1 Million 📚 sold: Author: Android, Social Media, eBay, Customer Service, #Technology Pundit 🎙️KFIAM640 podcast/#CustServ @NASASocial #CES Top Influencer

JaseClarke_CX @JaseClarke_CX

2K Followers 744 Following eating, sleeping and occasionally breathing all things #CX | #SCFC 🔴⚪️⚽️ | #afol

Customer Experience. eXperience Leadership. Advisor. Speaker. Best-Selling Author (How To Wow, Punk CX and now Punk XL). @Forbes contributor. Aspirant Punk CXer

Adrian Swinscoe @adrianswinscoe

8K Followers 2K Following Customer Experience. eXperience Leadership. Advisor. Speaker. Best-Selling Author (How To Wow, Punk CX and now Punk XL). @Forbes contributor. Aspirant Punk CXer

Marc @mzaragozas

Life student of #CX #Strategy, #Leadership, #Life, #Philosophy #History #Chess. Real Madrid, and FGC & RPG (PSN: Schunes). Views are my own & not anyone else’s.

Schulbert Koleka @Schulbz

2K Followers 2K Following Life student of #CX #Strategy, #Leadership, #Life, #Philosophy #History #Chess. Real Madrid, and FGC & RPG (PSN: Schunes). Views are my own & not anyone else’s.

Mike Aoki @mikeaoki

7K Followers 5K Following Customer service & sales training, Toronto, Canada

Product Manager @DigiCert. Author #winthecustomer. HuffPost Top #CX Influencer. Product Management passion. MLB/NHL Fan. Tweets are my own.

Flavio Martins @flavmartins

22K Followers 199 Following Product Manager @DigiCert. Author #winthecustomer. HuffPost Top #CX Influencer. Product Management passion. MLB/NHL Fan. Tweets are my own.

Sell 2X-10X more with our live sales person streaming on your website. One line of code. One low monthly fee. We handle the rest. https://t.co/KOcglTXIsM

CX_master @CXmaster5

67 Followers 96 Following Sell 2X-10X more with our live sales person streaming on your website. One line of code. One low monthly fee. We handle the rest. https://t.co/KOcglTXIsM

Customer service consultant, trainer, eLearning, author, customer experience consultant.Senior Contributor to Forbes. 484-343-5881, micah@micahsolomon.com

Micah Solomon @micahsolomon

10K Followers 3K Following Customer service consultant, trainer, eLearning, author, customer experience consultant.Senior Contributor to Forbes. 484-343-5881, [email protected]

Peter Lavers @PeterLavers

24K Followers 23K Following All things #B2C & #B2B #CX, #CRM and #CustServ. Ex Rolls-Royce & Bentley, now #influencer and #consultant in #CustExp, #VoC & #insight.

Talking customer service @helpscout, tweeting #custserv, #cx, leadership, dad jokes. He/Him @mrpatto@aus.social

https://t.co/e4j1uF0Wj0

Mathew Patterson @mrpatto

3K Followers 2K Following Talking customer service @helpscout, tweeting #custserv, #cx, leadership, dad jokes. He/Him @[email protected] https://t.co/e4j1uF0Wj0

Paul Greenberg @pgreenbe

21K Followers 5K Following All things customer-facing; author, consultant, speaker. Loves family, friends, all animals and, of course, the NY Yankees

Sean B Hawkins @SeanBHawkins

5K Followers 3K Following #CustServ #CX leader & speaker. Foodie & traveler. @buffalobills #RollTide Syracuse bball

Keynote speaker | CX consultant | host of the #simplebrandpodcast | I help you create loyal customers and loyal employees - all through the power of simplicity.

Matt Lyles @MattLyles

727 Followers 939 Following Keynote speaker | CX consultant | host of the #simplebrandpodcast | I help you create loyal customers and loyal employees - all through the power of simplicity.

#ExperienceManagement Visionary/Speaker/Researcher & Head of @Qualtrics #XM Institute. Co-Founder of https://t.co/bJ74vgHkbL. Views = my own.

Bruce Temkin @btemkin

16K Followers 11 Following #ExperienceManagement Visionary/Speaker/Researcher & Head of @Qualtrics #XM Institute. Co-Founder of https://t.co/bJ74vgHkbL. Views = my own.

Jeff Toister @toister

7K Followers 1K Following The Service Culture Guide | I help leaders build customer-focused cultures.

PhilHeaven @PhilHeavenCXD

515 Followers 456 Following The Customer Experience Director in Lancashire for Insight6

Neal Woodson @NealWoodson

977 Followers 844 Following Service-Focused Business Coach | Speaker | Author | Expert Napper

Justin Robbins @justinmrobbins

4K Followers 162 Following Keynote speaker & business advisor. I help leaders find their rhythm and become catalysts for positive change.

In contact with #AI, #CX & #Automation. I want #tech results and insights on why. I live those & #DataScience #GenAI #Marketing #Healthcare #Digital #ML #IoT

Andrew Neff @AndrewinContact

12K Followers 3K Following In contact with #AI, #CX & #Automation. I want #tech results and insights on why. I live those & #DataScience #GenAI #Marketing #Healthcare #Digital #ML #IoT

Certified Customer Experience Professional, speaker & blogger. Author of 'Customer What? The honest and practical guide to customer experience'

Ian Golding, CCXP @ijgolding

7K Followers 3K Following Certified Customer Experience Professional, speaker & blogger. Author of 'Customer What? The honest and practical guide to customer experience'

Helping businesses to retain & gain customers, and sell more!
#CX #CustomerExperience #Coaching #FocusGroup #MysteryShopping #Survey #Training

Ian Sadler @IanSadlerCXD

1K Followers 1K Following Helping businesses to retain & gain customers, and sell more! #CX #CustomerExperience #Coaching #FocusGroup #MysteryShopping #Survey #Training

Product Marketing Lead @FluentSupportWP | @WPManageNinja
On a journey to make #CustomerSupport and #CX simple for every business.

Rasel Siddiqe| "Russe.. @whtsuppbro

590 Followers 738 Following Product Marketing Lead @FluentSupportWP | @WPManageNinja On a journey to make #CustomerSupport and #CX simple for every business.

CustomerThink @customerthink

14K Followers 4 Following The global thought leader in customer-centric business management.

Al Hopper @AlHopper_

9K Followers 8K Following Husband & Dad of 2 princesses. #CX #CustServ #cctr leader & innovator.

The latest #CustomerExperience best practices, news and research. Brought to you by @SimplerMediaGrp, the publishers of @CMSWire and @GetReworked.

CXMWorld @CXMWorld

4K Followers 2K Following The latest #CustomerExperience best practices, news and research. Brought to you by @SimplerMediaGrp, the publishers of @CMSWire and @GetReworked.

Bob Thompson @Bob_Thompson

9K Followers 3K Following CustomerThink founder and global evangelist for customer-centric business.

Influencer in Customer Experience 👏 Best-selling Author 📕 Podcast Host 🎙 FT award as Leading Consultancy 4 years 🏆 Official LinkedIn 'Top Voice' 📣

Colin Shaw @ColinShaw_CX

14K Followers 2K Following Influencer in Customer Experience 👏 Best-selling Author 📕 Podcast Host 🎙 FT award as Leading Consultancy 4 years 🏆 Official LinkedIn 'Top Voice' 📣

Graham Hill @GrahamHillCX

448 Followers 693 Following #CustomerExperience Director at @insight6CX. Helping businesses build loyalty and drive profitability. Tweets on #CustomerSatisfaction #CX #OnlineReviews⭐

Customer Experience L.. @CXLiveTweets

1K Followers 2K Following #CustomerExperience #Contact Center #DigitalTransformation #CX #IA #AI #RPA #AssetIntegrity ideas shared daily

I'm just a regular guy who writes about Customer Experience irregularly. Let's talk about #CX, #custexp, #custserv, #cctr, #leadership, and #strategy.

CX Guy 🙋🏻‍♂.. @heycxguy

1K Followers 813 Following I'm just a regular guy who writes about Customer Experience irregularly. Let's talk about #CX, #custexp, #custserv, #cctr, #leadership, and #strategy.

JPAFootball @jasrifootball

3 weeks ago

#Bears are pulling out the big guns 👀 (via: @KruseSports_)

136 79 4K 350K 40

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JPAFootball @jasrifootball

3 weeks ago

Is DJ Moore a top 5 wide receiver? (via: @adamrank)

2K 184 9K 2.7M 147

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NFL @NFL

a month ago

BREAKING: Titans signing Calvin Ridley to 4-year, $92M deal. (via @RapSheet)

772 2K 29K 4.3M 280

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Julia Ahlfeldt, CCXP @JuliaAhlfeldt

2 months ago

According to the 2023 South African CX Report, consumer attitudes towards personal data collected by companies remain mixed. 🤔 43% are comfortable with current levels of information gathering, while 30% feel uneasy about it. cx-report.co.za