Michelle Spaul - customer experience @CustomerSpaul
Helping SMEs grow by delighting their customers. Using a blend of customer experience, change and project management to create customer loyalty and biz growth customerexperienceconsultant.co.uk East Midlands Joined June 2019-
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During May and June, I had the immense pleasure of working with the Enscite team at the University of Derby. I cannot speak more highly of the way the team supported SMEs in Derbyshire over the last nine years. 💖 Nor can those SMEs. I asked them for qua…lnkd.in/eQReP5bc
I'm really looking forward to this interactive session. My goal is that everything's will leave with at least idea and action to boost their CX lnkd.in/eu77pGKF
Lots of people ponder why so many businesses failure in their first 10 years. Reducing the number of failures would have human and economic benefits, so you see lots of advice for founders as they go through the three stages of start-up, growth and scale…lnkd.in/gCn6RvEC
Intentionally managing #CustomerExperience (well) leads to #Growth by reducing churn and costs and increasing revenue and profits. Stop me and buy some... Found this interesting? Would like to see more? Press the 🔔 on my profile to be notified when I p…lnkd.in/gxTp3x_p
I love sharing my passion for #CustomerExperience and the value it brings to all businesses. Last week, I was the ‘leader’ at a Meet the Leader dinner. I didn’t speak about me except to say: “I’m Michelle Spaul and I help businesses grow by harnessing t…lnkd.in/gBuY726u
#Mentoring has been a big part of my life for as long as I can remember - I was even a new Brownies mentor (that wasn't the role title, but I can't remember it!). So I am mentoring through the #HelpToGrow scheme as well as offering mentoring services thr…lnkd.in/gqhN5FgU
A big concept in #CustomerExperience is 'outside in'. It encompasses the idea that we consider the customer in our decisions and specifically in the design of our products and services. For me, an important first step in the transition to #OutsideIn, is…lnkd.in/dt3_SXHt
Last week Customer Experience Magazine (CXM) published my post challenging our thoughts about '#Closingtheloop'. I have been dissatisfied with the Bain & Company definition of Inner and Outer Loop for sometime. Along with proposing something clearer, I ha…lnkd.in/gA3Huj68
Being featured by the wonderful @TsavoNeal in his list of best #consultancy websites is a real honour and feels like recognition for my hard work. Please visit his website to see what great consultancy websites look like.
Customer Experience continually advances. Here are 6 trends which will help businesses understand and meet their customers needs. customerexperienceconsultant.co.uk/six-trends-for…
The benefits of a compelling customer experience flow beyond your relationships. Manage your customer experience to grow your business. customerexperienceconsultant.co.uk/cx-to-grow-rev…
How do some brands deliver a great customer experience, when others leave CX to chance? Here are 13 tips to help you delight your customers. customerexperienceconsultant.co.uk/what-makes-a-c…
Consistent Customer Experiences make more customers happy. They are easy to create if you managed CX intentionally. customerexperienceconsultant.co.uk/how-to-build-c…
Business knowledge helps the CX team understand and support colleagues while building coalitions and capabilities for long-term sustainable growth. customerexperienceconsultant.co.uk/building-busin…
Return on investment is not a dirty word, why you have to achieve an ROI on Customer Experience and how profit by delighting your customers customerexperienceconsultant.co.uk/how-to-benefit…
How to achieve business growth by delighting your customers - practical tips to align your business for growth customerexperienceconsultant.co.uk/want-to-achiev…
My answer to What is the difference between customer experience management (CEM) and customer value management(CVM)? quora.com/What-is-the-di…
My answer to How can a website structure affect customers in terms of customer friction? quora.com/How-can-a-webs…
My answer to How would you define "representative customers" in your business, and how does knowing who they are help in decision making? quora.com/How-would-you-…
My answer to Is there a job that is customer service related, but actually doesn't require you to entirely interact with customers? quora.com/Is-there-a-job…
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🎁 Christmas giveaway! 🎁 We’ve just published a beautiful children’s book titled “White Haired SEO (Super Exciting Odyssey)” and we’re giving away 100 copies! To enter: - Like + RT this post - Tell us which country you’re from and who you plan to give this book to (your kid,…
A well-reasoned set of trends for 2023 from @CustomerSpaul. I expect her #predictions2023 will hold true, from what I am seeing. lnkd.in/gSgxV42E lnkd.in/gFCCXt5R
How #CX bosses can help other team leaders to hit their targets - @CustomerSpaul examines the definition of success for different departments (incl. finance, marketing and operations) and how customer experience professionals can help them succeed bit.ly/3DFh7Rd #custexp
@CustomerSpaul explores how CX bosses can help other team leaders to hit their targets ow.ly/wQNY50MKjpR #CXmanagement #customerexperience #custexp #CX
@CustomerSpaul explores how CX bosses can help other team leaders to hit their targets ow.ly/wQNY50MKjpR #CXmanagement #customerexperience #custexp #CX
@CustomerSpaul I peeped this list and it’s solid. Great info for anyone in CX.🔥
How to determine your activation metric Including real examples from Figma, Linear, Airtable, Snyk, Slack, Asana, and Sprig. Read on (1/5):
Check out the detailed review of Opinyin by independent CX expert @CustomerSpaul. Full details can be found here:- lnkd.in/ekHpSWzG #deltaswan #opinyin #cx #customerexperience lnkd.in/eSsJTCqf
Struggle to collaborate with people in IT or finance? Get help from @CustomerSpaul as she discusses The Monograph Project, which aims to help #CX pros connect with other people throughout their org. #customerexperience #podcast #collaboration #CXpa cxleaderpodcast.com/the-monograph-…
What’s the difference between customer service and customer experience (also known as CX)? bit.ly/3xMyp9C by @Hyken #CX #CustomerExperience #CustServ #CustomerService cc @CustomerSpaul @micahsolomon @AlexAllwood @SteveDiGioia @KateNasser @flavmartins @CustServEU
Thank you for citing my article @CustomerSpaul. I like your suggestions, too! Some things about #CX just never go out of style. 🤩🎯 #CustomerExperience #EmployeeExperience
Some things never change and I don't just mean death and taxes. Our needs as customers are fundamental and define the enduring Customer Experience methods. customerexperienceconsultant.co.uk/customer-exper…
Unique insight into the elements that are unlikely change (anytime soon) within the world of Customer Experience by @CustomerSpaul #customerexperience #cx #voiceofthecustomer lnkd.in/d9w3VYw
"There are two sides to OPINATOR: one is the OPI, a branded, interactive survey, which makes giving feedback part of the experience. The other is the analysis and presentation of data. Both make OPINATOR a great choice for B2C and B2B" by @CustomerSpaul linkedin.com/posts/michelle…
Check out five steps to empathy mapping in B2B by @CustomerSpaul, a Customer Experience Consultant at Delta Swan. ➡️ bit.ly/Empathy_B2B #empathymapping #customerexperience #customerexperiencetips #b2b #ux #CX #empathy
📝 SPOTLIGHT BLOG 📝 In our latest Growth Through People blog, Michelle Spaul of Delta Swan looks at successfully implementing change within your organisation. Check out her three-step guide. Read 👉 bit.ly/3kKdVJJ #GTP21
@CustomerSpaul compares the Voice of the Customer tools available to SMEs ow.ly/SaaK30rumgG #custexp #CX
@CustomerSpaul compares the Voice of the Customer tools available to SMEs ow.ly/SaaK30rumgG #custexp #CX
@CustomerSpaul compares the Voice of the Customer tools available to SMEs ow.ly/SaaK30rumgG #custexp #CX
@CustomerSpaul compares the Voice of the Customer tools available to SMEs ow.ly/SaaK30rumgG #custexp #CX
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