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Uglioni Gregorio @cxgoalkeeper

Transforming Business Into Human Centric Powerhouses Achieving Superior Financial Results: CX Goalkeeper Podcast Host, Keynote Speaker cxgoalkeeper.com Zürich Joined September 2019
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Uglioni Gregorio @cxgoalkeeper

10 months ago

The latest report from CX Network, The Global State of CX 2023, uncovers the key insights gathered from over 550 CX practitioners. You can download your copy of the Report today at bit.ly/42LY5Tj @CX_Network

Uglioni Gregorio retweeted
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sirte pihlaja @sirteace

10 months ago

🎧 Tune in to the #CXGoalkeeperPodcast with @cxgoalkeeper and @sirteace #Shirute to Discover the Power of #Happiness in Business! 🌟 cxgoalkeeper.com/2023/05/29/sir… #CX #CustomerExperience #LEGO #LEGOSeriousPlay #LSP #CXPAFinland #CXPA #CCXP #Innovation #Creativity #EmployeeEngagement

Uglioni Gregorio retweeted
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Dennis Wakabayashi @globalvoiceofcx

10 months ago

I'd like to welcome Bruno Guimarães to the CX Hall of Fame for 2023! ow.ly/gsg250OgPsT Bruno has a customer-first mindset & has worked in various fields, including marketing, advertising, design, & sales. Thank you for all that you do for the CX community, Bruno! #CX

Uglioni Gregorio retweeted
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John D. Hanson @JohnDHanson7

11 months ago

Thanks to CX Consultant & Podcast Host Gregorio Uglioni @cxgoalkeeper for his support of my #NewBook, #WinningSecrets Join us September 14 so you can Win more at Life! #WinningSecrets #WinningAtLife #WinWin #ParadigmShift #JohnDHanson #GlobalHybridLaunchEvent

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Uglioni Gregorio @cxgoalkeeper

11 months ago

Omnichannel or multichannel? Which approach is better for delivering a seamless CX? Let's discuss the pros and cons of both strategies. #Omnichannel #Multichannel #CX

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Uglioni Gregorio @cxgoalkeeper

11 months ago

Discover key insights from 550+ practitioners in @CX_Network latest report, The Global State of CX 2023. Uncover how AI and automation are shaping the future of #CX and where the biggest budgets are investing bit.ly/42LY5Tj #CXNetwork #CustomerExperience #GlobalStateofCX

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Uglioni Gregorio @cxgoalkeeper

11 months ago

Omnichannel or multichannel? Which approach is better for delivering a seamless CX? Let's discuss the pros and cons of both strategies. #Omnichannel #Multichannel #CX

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Uglioni Gregorio @cxgoalkeeper

11 months ago

"I believe that word of mouth and public relations will become the new secret weapon or the new best tool in the toolbox in 2023 to drive revenue and enhance CX as a discipline" @CxCreator on the CX Goalkeeper Podcast cxgoalkeeper.com/2022/07/07/den…

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Uglioni Gregorio @cxgoalkeeper

11 months ago

Godbye

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Uglioni Gregorio @cxgoalkeeper

11 months ago

Is multichannel enough to meet customer expectations in today's digital world? Join the debate on the future of CX and the need for an omnichannel approach for superior customer engagement. #CXDebate #OmnichannelCX

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Uglioni Gregorio @cxgoalkeeper

11 months ago

Speed vs. Accuracy: What matters more in #CustomerExperience? Share your views on the ongoing debate between quick response times and thorough issue resolution. #CXDebate #ResponseTimeVsQuality

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Uglioni Gregorio @cxgoalkeeper

11 months ago

"Is faster always better in customer service? Let's talk about the balance between response time and resolution quality. #CustomerService #ResponseTime #CX

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Uglioni Gregorio @cxgoalkeeper

11 months ago

Self-service or human touch? Which do you prefer in #CustomerExperience? Join the debate on the pros and cons of self-service options vs. assisted service. #CXDebate #SelfServiceVsAssisted

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Uglioni Gregorio @cxgoalkeeper

11 months ago

Do you prioritize quick responses or effective resolutions in customer service? Let's discuss how businesses can strike the right balance for a superior #CX. #CustomerService #ResolutionQuality"

cxgoalkeeper Profile Picture

Uglioni Gregorio @cxgoalkeeper

11 months ago

Speed vs. Accuracy: What matters more in #CustomerExperience? Share your views on the ongoing debate between quick response times and thorough issue resolution. #CXDebate #ResponseTimeVsQuality"

cxgoalkeeper Profile Picture

Uglioni Gregorio @cxgoalkeeper

11 months ago

Is faster always better in customer service? Let's talk about the balance between response time and resolution quality. #CustomerService #ResponseTime #CX

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Uglioni Gregorio @cxgoalkeeper

11 months ago

Automation is efficient, but is it always effective in delivering a great CX? Join the conversation on striking the right balance between #Automation and #HumanInteraction in customer service. #CXDebate #ChatbotsVsHuman

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Uglioni Gregorio @cxgoalkeeper

11 months ago

"Are chatbots killing the human touch in #CustomerExperience? Let's discuss the pros and cons of automation in CX and the impact on customer satisfaction. #Chatbots #HumanInteraction"

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Uglioni Gregorio @cxgoalkeeper

11 months ago

"Stop, survey and score. Start, listen and act. Do that you have the foundation for a total voice of the customer program, which will then unlock greatness in your customer experience approach." @globaldenton on the CX Goalkeeper Podcast cxgoalkeeper.com/2022/06/27/ric…

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Uglioni Gregorio @cxgoalkeeper

11 months ago

Chatbots or humans? Which do you prefer for customer service? The debate between automation and human interaction in #CX is ongoing! Share your thoughts. #CustomerService #AutomationVsHuman

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