Steve DiGioia @SteveDiGioia
Retired Customer Service Crusader & Author, 20+ yr Hotel Guy. Voted a 6-time "World's Top 30 Customer Experience Professional". New Jersey, USA Joined March 2014-
Tweets16K
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Followers3K
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Hello everyone. Just wanted to share that @SteveDiGioia passed away recently. He battled cancer the past three years. Steve loved discussing customer service strategies & mentoring those working to improve. Maddy💕
With almost 5+ billion cell phones around the world and countless TV shows, you'd think by now that someone would finally have a clear photo or video of #Bigfoot, a #ghost, an #alien, #LochNessMonster, #Chupacabra, etc. Do YOU have one to share?
[𝗧𝗶𝗽𝘀 𝗢𝗻 𝗧𝗵𝘂𝗿𝘀𝗱𝗮𝘆] The 4 Best Ways to Listen to Your Customers - Tip #73 Ok, I deem today a "no fluff Thursday" so let's get right into the tips. linkedin.com/pulse/4-best-w…
Download This Poster For Free ➤ dld.bz/dgyz5 I By Frank Sonnenberg I #FrankSonnenbergOnline #Happiness
Thank you so much, @hiver for allowing me to share my thoughts on customer loyalty. People like me who have "crusaded" for exceptional CS/CX through the years appreciate it when we can reach others and share our experiences. linkedin.com/embed/feed/upd…
Try Doing This During Customer Service Week 2023 - Tip #70 linkedin.com/pulse/try-doin…
El caso del café caliente de McDonald´s y la experiencia al cliente @SteveDiGioia @CXPA_Assoc bit.ly/3qR2dV3
Who’s Giving the “REAL” Message of Your Business? - Tip #68 linkedin.com/pulse/whos-giv…
Check out the latest article in my newsletter: 5 Times Businesses Got It Right. You Can Too! - Tip #67 linkedin.com/pulse/5-times-… via @LinkedIn
What, You Won't Help Me With This? - Tip #66 linkedin.com/pulse/what-you… via @SteveDiGioia #CX #Custserv
Horrifying photo captures moment parasitic fungus bursts from huge spider's body livescience.com/animals/spider…
What, You Won't Help Me With This? - Tip #66 linkedin.com/pulse/what-you…
Make sure to check out the best #cx articles of the week! Can Visual Appeal Boost the Customer Experience? by @SteveDiGioia | CX Principles to Build Customer Loyalty by @billquiseng | Don’t Drop the Omni-Channel Baton and Win the CX Relay Race by CSM… customerexperienceupdate.com/edition/weekly…
Check out the latest article in my newsletter: Your Monday Morning Customer Service Pep Talk - Tip # 64 linkedin.com/pulse/your-mon… via @LinkedIn
Calling all Italians >>> I just read this on a website. Is this true? "In Italy, it’s considered bad luck to lay bread upside down—either on a table or in a basket."
Can You Identify the “Culture” of Your Business? - Tip # 63 linkedin.com/pulse/can-you-…
Check out the latest article in my newsletter: Are You Having Trouble Finding Qualified Service Employees? Try This. - Tip # 62 linkedin.com/pulse/you-havi… via @LinkedIn
I Don't Need to Make Money Off You Now - Tip #61 linkedin.com/pulse/i-dont-n…
Check out the latest article in my newsletter: Learning is Better Than Training - Tip #60 linkedin.com/pulse/learning…
Thanks for sharing, Ben!
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@SteveDiGioia Maddy I’m sorry to hear this, please know his impact stretched all the way over here in Australia.
@SteveDiGioia Prayers to you and your family. Steve was a wonderful man and seemed to love engaging with us on all things customer service.
@SteveDiGioia So sorry to hear the news Maddy! My thoughts are with you and the family! Steve was a true inspiration.
Buy a gun Write it all off Offer before you ask Give before you take Covet noting Appreciate everything Protect and provide Nurture and counsel Forgive sometimes Never forget Show mercy Demand accountability Have empathy Expect consequence Show strength Act justly Think…
Immense gratitude to the #GenAI #AI & #HX communities/ gurus for inspiring me! More updates in Jan’24! @simonsinek @CXpert @Hyken @CxCreator @heycxguy @CXAccelerator @CxExcellence @jtwatkin @BlakeMichelleM @stephaniethum @GregOrtbach @DomNicastro @gregkihlstrom @The_TonyJohnson…
My favorite kind of coffee is the kind where no one talks to me while I'm drinking it.
When something unexpected happens, don't get annoyed. Get curious. #Quotes
"Everyone talks about recruiting great talent. Don't recruit, attract great talent. Build a culture that people want to be a part of. It's the culture that keeps people." Tune in to Amazing Business Radio with @YellowTuxJesse! hyken.com/amazing-busine… #customerservice #CX
When companies force employees to communicate mandatory, scripted responses, they’re creating a façade. Scripts only serve to decrease customer trust. #serviceculture #humanexperience #leadership
Students at NYU asked the creators of South Park the million-dollar question: “What makes a good story?” They gave one of the best explanations of story I’ve heard: “If we can take the beats of your outline, and the words ‘and then’ belong between those beats… you got…
When you're finished with your follow-up call, the customer should feel that the call was more about listening to and thanking him or her and less about gathering information.
Thank you so much, @hiver for allowing me to share my thoughts on customer loyalty. People like me who have "crusaded" for exceptional CS/CX through the years appreciate it when we can reach others and share our experiences. linkedin.com/embed/feed/upd…
Say hi to our new 6-month rescue puppy, Dwight! 🐾 As we’re training him, we’re reminded how much dog training is pretty much all human training. #dog #AdoptDontShop #bebetter #patience
Companies that practice outstanding customer service find it easier to attract & keep customers. Companies that practice outstanding internal service find it easier to attract & keep good employees.
I hope we see more of this RFK now that he's running for president, not less. Righteous indignation and powerfully not taking any of the media's bullshit lies, inversions, and appeals to authority. He decimated this BBC journalist. This was before Trump got into office. "This…
Dear Customer, I know it may not always seem like it but we're on your side. We actually need you in order for our business to succeed. I need you in order to be able to provide for my family. If you patiently work with us, I promise we'll always strive to do right by you.
That's it, I'm buying a MyPillow tonight.
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