Christopher Voss @fbinegotiator
Author of #1 Bestselling Book: ‘Never Split The Difference.’ Former Lead FBI Hostage Negotiator. @Masterclass Instructor. BlackSwanLtd.com Washington D.C. - Los Angeles Joined June 2013-
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Most people are living in fear of something. Label it. Invite them to talk about it. Negotiation is a process of discovery. It’s your job to bring everything to the surface.
Collaborating, not competing, can be the difference between winning or losing cases AND clients. @fbinegotiator, one of the world's leading authorities on negotiation, shares how YOU can reach your goals faster and achieve MORE through collaborative negotiating on our latest…
Stop trying to escape criticism. Embrace it. You are a threat. You have influence. What you say holds power and weight. You have made significant moves. Always remember: People who stand for nothing never get criticized.
The single biggest mistake people make in negotiations is to assume that it's a battle of arguments when, in fact, it's a battle of perceptions.
Tactical empathy is alchemy. It is astonishing how deeply you can impact a person in a short period of time.
Discipline is temporary pain. Regret is permanent pain. Do what you said you were going to do despite the circumstances. You owe this to yourself.
Pay attention to your delivery. If you find yourself arguing or explaining, you’re losing. If you find yourself complaining, you’re losing. Conversely, if you don’t make it about yourself—if you demonstrate understanding, you’re winning.
Rest in Peace Terry Anderson. You earned it. I am grateful to have crossed paths with you.
People who can’t communicate properly think everything is an argument. When you are equipped with negotiation tactics, every conflict ends on a good note. It’s never an argument. You can learn. I believe in you.
You are one conversation away from getting the result you want. One label, a couple mirrors, one accusation audit, and some tactical empathy. Take the focus off you. Making the other side feel heard and understood is like magic.
You don’t need to be manipulative to get what you want in life. Learn to actively listen, repeat back to people what they’ve expressed, ask no-oriented questions, communicate more clearly, and watch what happens.
Does empathy work on sociopaths? Let’s find out.
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Most people are living in fear of something. Label it. Invite them to talk about it. Negotiation is a process of discovery. It’s your job to bring everything to the surface.
Sales is constant. The fundamentals will always work but the strategies and messaging shift. Here’s how to stay ahead: 1. If you’re cold calling, print your script and circle where to it messaging is converting in green + circle where it’s failing in red. Make adjustments…
Collaborating, not competing, can be the difference between winning or losing cases AND clients. @fbinegotiator, one of the world's leading authorities on negotiation, shares how YOU can reach your goals faster and achieve MORE through collaborative negotiating on our latest…
Having to be right all the time is not an indicator of strength or power or superiority. It’s an indicator of arrogance. And arrogance gets you nowhere.
It's incredible how many people that have never run a company, only invested in them, think they know how to build them better than actual builders.
I have never thought less of someone for admitting that they were wrong, have you? It’s impossible to be right all the time. Admitting when we are wrong gives us the freedom and the permission to learn something new, and to disconnect from our egos.
All you have to do is obsess over one thing more than anyone on Earth
@ESOldfield That’s an example of what @fbinegotiator calls “labelling”. You identify and call out the dynamic of what seems to be happening in the other person. He’s negotiated with numerous kidnappers and terrorists using that kind of “tactical empathy” (that’s what he calls it).
Looking forward to spending a day learning from @fbinegotiator in Dubai in June :-) Loved his book, Masterclass and his approach to #negotiation
@wtantonio_diaz Yes, @fbinegotiator has saved me a few times on that
My review for an amazing read by @fbinegotiator - NEVER split the difference. If you want to read only 1 book this year - try this one. arusharma.medium.com/never-split-th…
Who’s the most fascinating person you can think of who hasn’t been broadly interviewed? Need ideas for podcast guests.
👇👏👏👏👏
Stop trying to escape criticism. Embrace it. You are a threat. You have influence. What you say holds power and weight. You have made significant moves. Always remember: People who stand for nothing never get criticized.
Stop trying to escape criticism. Embrace it. You are a threat. You have influence. What you say holds power and weight. You have made significant moves. Always remember: People who stand for nothing never get criticized.
Doing hard things makes hard things easier. If you're doing it right, the failure that leveled you last year, won't even register this year. Progressive pain overload.
Tactical empathy is alchemy. It is astonishing how deeply you can impact a person in a short period of time.
It begins with listening, making it about the other people, validating their emotions, and creating enough trust and safety for a real conversation to begin.
@fbinegotiator When a man starts to see more than others can see, he becomes able to do more than others can do. When two men can see more than others can see, they become able to do more than 100s could do. Communicative Vision-Expansions.
Blind leadership leads to blind communities. While deafness of the ears may stay with you, and a blindness of the eyes may stay with you, a blind mind is contagious and often fixable. So heal it, while you still can.
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