Damien Dup @ddu17
Customer Experience Expert, still happy sharing about #cx #custserv #customercare #experienceclient. Paris, France Joined January 2012-
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Au service client, une ressource pas préparée ni équipée est une ressource desarmée. #experienceclient #serviceclient
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« Les logiciels les plus simples sont, en pratique, les moins bien codés. » ~ Loi de Bram
Pourquoi tu m’appelles usager alors que j’m’appelle client ? #relationclient buff.ly/2W9hYT7
Why Smart Companies See Customer Experience as the Prime Differentiator, and How They Do It. #cx buff.ly/2B4xsSn
« Revolve your world around the customer and more customers will revolve around you. » ~ Heather Williams
How @Buffer Offers Great Customer Service. #custserv buff.ly/2E7DjD0 via @LiveChat
5 Ways to Retain Your Customer Support Staff. #custserv buff.ly/2k3yZzc via @Kayako
Les règles pour un SAV efficace : quels sont les conseils à suivre ? #serviceclient #experienceclient paper.li/e-1484125168?r…
« Success is not final, failure is not fatal: it is the courage to continue that counts. » ~ Winston Churchill
7 Customer Support Tactics to Increase Sales and Make Your Customers Happier. buff.ly/2RFRULT #custserv #techsupport
« In customer service you have the power to make someone’s day. Never take that responsibility and opportunity lightly! » ~ @jtwatkin
Recueil des bonnes et mauvaises pratiques en gestion de la relation client. #relationclient #serviceclient buff.ly/1Nc5csw
How to calculate service level. buff.ly/1wyc2NU
« If you have the confidence to speak with people, you can solve their problems. » ~ Steven Lowell
6 Ways to Establish a Winning Customer Service Culture. #custserv cxservice360.com/?p=7167 via @service360blog
Customer Experience vs. Customer Service vs. Customer Care. #cx buff.ly/2SQLOJm
Dans sa quête le client a toujours besoin d'une aide providentielle. #experienceclient #relationclient
7 Great Examples of Help Centers We Love. #custserv #cx hubs.ly/H0bJx770 via @Kayako
Pourquoi le service client, c'est merveilleux. #serviceclient buff.ly/2Njtb30
« Truth builds trust. It's a customer-focused leadership essential. » ~ @marilynsuttle
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