CX Scoop @cx_scoop
Get the latest scoop on B2B news and trends in #customerexperience. Stay ahead in tech with insights on #ContactCenter, #CRM, #AI, #Automation and more! 💡 cxscoop.com Joined October 2022-
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.@8x8 has announced upgrades to its cloud-based contact center and unified communications solutions to boost customer interactions across organizations, improve collaboration, and extend communications across new channels cxscoop.com/latest-news/wh… #cx #ai #contactcenter
According to a study by @LiveRamp, as many as 93% of the surveyed leaders acknowledge the essential role of enhanced data collaboration in boosting customer loyalty, data quality, regulatory compliance, and other areas. cxscoop.com/latest-news/ov… #cx #ai #analytics #data
.@playvoxcx has launched a new integration of its Workforce Management Software (WFM) with @FreshworksInc Customer Service Applications, available through an app on the Freshworks Marketplace cxscoop.com/latest-news/pl… #cx #ai #wfm #contactcenter #customerengagement
.@TELUS has unveiled Fine-Tune Studio, a new platform designed to develop high-quality datasets for refining large language models (LLMs) and generative AI (GenAI) technologies cxscoop.com/latest-news/te… #cx #ai #llms #generativeai
By introducing voice-activated applications that mimic natural conversation, brands can offer consumers personalized interactions, and the latest survey by @TELUS reveals the significance of this opportunity for brands cxscoop.com/latest-news/wh… #cx #aI #generativeai
.@Calabrio has unveiled its latest offering - Bot Analytics - a suite of tools tailored for Quality Management (QM) cxscoop.com/latest-news/ca… #cx #ai #contactcenter #qualitymanagement #customerengagement
At the Relate global conference, @Zendesk unveiled a groundbreaking service solution tailored for the AI era, addressing the imminent surge in support demands cxscoop.com/latest-news/ze… #cx #ai #contactcenter #customersupport #airevolution
.@Mphasis has joined forces with @awscloud, heralding a new era in artificial intelligence (AI) with the establishment of the Gen AI Foundry cxscoop.com/latest-news/mp… #cx #ai #genai #customerengagement #finance
.@usertesting has announced the launch of the UserTesting Feedback Engine, accompanied by substantial enhancements to its Human Insight Platform cxscoop.com/latest-news/us… #cx #ai #feedback #customerengagement #surveys
.@intercom has announced a groundbreaking leap forward in customer service with the introduction of Fin AI Copilot cxscoop.com/latest-news/in… #cx #ai #aicopilot #contactcenter #aiassistant #customerengagement
.@Five9 has announced enhancements to its integration with @Zendesk Talk Partner Edition (TPE) to streamline agent workflows and enhance contact center capabilities. cxscoop.com/latest-news/fi… #cx #ai #contactcenter #agentworkflow #customerengagement
.@NICE_Actimize has unveiled IFM 11 (Integrated Fraud Management), the latest iteration of its renowned AI-driven fraud detection and management platform cxscoop.com/latest-news/ni… #cx #ai #frauddetection #security #customerengagement
.@SymphonyAi has unveiled SensaAI for Sanctions, a cutting-edge upgrade that enhances any sanctions compliance system. cxscoop.com/latest-news/sy… #cx #ai #compliance #financialsector #advancedai
According to a recent study by @forrester on behalf of @GoAcoustic, 75% of respondents consider real-time data collection critical for business success. cxscoop.com/latest-news/al… #cx #ai #analytics #data #customerengagement
Proxima has announced the successful closure of a $12 million Series A funding round spearheaded by @MuckerCapital. cxscoop.com/latest-news/pr… #cx #ai #funding #seriesA
As user behavior and the app industry continue to evolve amidst rapid technological advancements, the latest report by @onesignal addresses the pressing need for companies to adapt and innovate cxscoop.com/latest-news/wh… #cx #ai #analytics #marketing #omnichannel
.@emplifi_io has unveiled a set of ten innovative AI-driven solutions tailored to streamline operations for social media marketing and customer care teams cxscoop.com/latest-news/em… #cx #ai #socialmedia #customercare
.@TELUS has unveiled the beta release of Fuel iX, an advanced AI engine designed to assist companies in scaling up their generative AI (GenAI) projects to the production level cxscoop.com/latest-news/te… #cx #ai #generativeai
A recent survey by @applause reveals a level of caution among respondents when it comes to trusting these chatbots, as nearly 90% of respondents remain careful about sharing personal data with chatbots. cxscoop.com/latest-news/pe… #cx #ai #chatbots
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Have you heard? Acoustic is growing globally!🎉 Brands are increasingly investing in Acoustic Connect to meet their #CX goals, and we're #hiring to support this growth. Check out @cx_scoop to learn about our momentum: go.acoustic.com/l/959062/2024-…
Valoir's latest report—Is HR Ready for AI?—featured in @cx_scoop. Great article by Angelina Maksimovic #AI #HR #GenAI #workplaceautomation cxscoop.com/latest-news/is…
@Five9 Announces Availability on @googlecloud Marketplace. Learn more. #PartnerPowered @cx_scoop livesocial.seismic.com/ttHGwR
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The #retail landscape is evolving. Discover how the @Verint Open Platform and its #VoC and Retail Choreography capabilities address new customer expectations and vastly improves #customerjourneys on buff.ly/3TYRLqv via @cx_scoop.
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As organizations increasingly use #GenAI, establishing trust is essential. In this article for @cx_scoop, SugarCRM Chief Customer Officer Chris Pennington touches on how #CX leaders can reap the benefits of AI while also building customer trust. sgrcrm.co/3Hiyp8w
#GenAI has many benefits, but as its use continues to increase, #CX leaders need to focus on establishing customer trust. SugarCRM Chief Customer Officer Chris Pennington shares more on how to build trust while reaping the benefits of AI. sgrcrm.co/3voVhjU via @cx_scoop
As organizations increasingly use #GenAI, establishing trust is essential. In this article for @cx_scoop, SugarCRM Chief Customer Officer Chris Pennington touches on how #CX leaders can reap the benefits of AI while also building customer trust. sgrcrm.co/3GLgM0P
Swifties, meet SwiftieGPT, your new GenAI companion for all things Taylor Swift. 🫶 dtsx.io/41r0rrj via @cx_scoop #GenAI #DataStax #VectorDB #TaylorSwift
Generative #AI promises to bring value and productivity boost, and at SugarCRM, we're staying two steps ahead. In this interview with @cx_scoop, Zac Sprackett shares how our GenAI offering helps take personalization to the next level. 🚀 sgrcrm.co/3MTn69F #CRM
@cx_scoop dishes on the recently announced partnership between SYSPRO & @SugarCRM. Read how this powerful #ERP & #CRM integration empowers sales & service teams with real-time access to #data & #AI capabilities to maximize productivity: hubs.ly/Q025JyHs0 #ManufacturingCRM
Honored to be included in @cx_scoop's 30 CX Influencers You Should Follow. Thank you! Discover more CX influencers who are shaping the customer experience landscape. cxscoop.com/latest-news/30… #customerservice #customerexperience #CX
Excited to share that our client @MyConversica's AI Survey was picked up by @cx_scoop. It highlights key stats that indicate organizations aren’t as prepared when it comes to AI ethics or corporate responsibility. bit.ly/3R2z045
Thanks for sharing the news, @cx_scoop! It's now easier than ever to integrate our conversational platform with CX, analytics, CRM, and telephony systems, and many more!
Through a wide selection of applications developed by @LivePerson and their reliable partners, businesses can now harness the true power of AI-driven conversations on a large scale cxscoop.com/latest-news/li… #cx #conversationalai #generativeai #marketplace
@SurveyMonkey's latest study shows a significant dissonance between consumers’ feelings on #CX and #digitalmarketing professionals’ perceptions about customer experiences. Interested in learning about some of the key findings? @cx_scoop has more here: bit.ly/3PVwJax
Our client @MyConversica was featured in @cx_scoop talking about their recent partnership with @salesforce to integrate its generative AI-driven conversational platform with Salesforce Marketing Cloud. bit.ly/3XxTNh5 #Innovation
Have you heard about CallMiner RealTime’s new and enhanced functionality? @cx_scoop covers our latest AI-powered updates that are driving agent success and improving customer experience. Learn more ⬇️
.@CallMiner strives to support agent onboarding, drive faster time to resolution, and provide advanced machine learning and generative AI with the latest product addition cxscoop.com/latest-news/ca… #cx #contactcenter #generativeai #agentonboarding #timetoresolution
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