Greg Sanker @gtsanker
Empowering Excellence in IT Service Management. Author IT Change Management: A Practitioner's Guide #CIO #Author #Speaker itsmtransition.com Oregon, USA Joined February 2013-
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Journey to #HDI Support World Live begins. Hope to see you there! ##SWL24 #NextStopDenver
When you talk with vendors and sales people, it’s good to remember that good tools make the job easy ER… not *easy* #ITOps
And remember: if a few IT #Metrics is good, and more metrics is better, then lots and lots of graphs, charts and visualizations is *awesome* (NOT). #MeasureWhatMatters #ITOps #KPI
When something disrupts IT #ValueDelivery - go to figure out what it is and fix it (and be sure to keep interested parties informed) An #ITCapability by any other name would be just as valuable. #ITOps
When you see or suspect unseen issues disrupting IT #ValueDelivery - go to work on tracking them down and fixing them. An #ITCapability by any other name would be just as valuable. #ITOps
Without a clear understanding of the desired business outcome and value of a change, it’s impossible to measure success. #ITOps #ChangeManagement
Helping your organization achieve it’s goals and objectives will never go out of style. Do that. #ITOps
I suspect a fair number of people described as “toxic” in a workplace would be surprised to learn this. #Leadership #Culture
Just read the results. While shocking, it’s hardly surprising. My take: New, Big and Bold (#NBB) is where the $$ and the glamour is. Solving the problems you actually have is the boring, unglamorous work of improvement.
Just read the results. While shocking, it’s hardly surprising. My take: New, Big and Bold (#NBB) is where the $$ and the glamour is. Solving the problems you actually have is the boring, unglamorous work of improvement.
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@gtsanker When I think of HDI events, I think of all the friends I would see. But I also start singing that song...The old grey mare just ain't what she used to be ...I hopenit isba great show for everyone who goes
I'm at the "time to stop drinking coffee" point of a conference #SIAM24
The shocking results are in! The 2024 global 'Shiny New Thing that Really Helps' #SNTTRH survey. Here are the results for the first KEY area: 'Strategic Fit'. Read them and weep!
Pre session selfie with @simonejomoore #sassyCHAOS #SITS24
In this blog @gtsanker looks at how to introduce a new way to prioritize improvement work in direct alignment with EX. #ITSM #servicedesk #EX sysaid.com/blog/itsm/prio…
❄☃ Winter is Coming! ❄☃ Oops, it's here. 😂🤣😂 Sorry. It's hard to tell down here in #Florida
Intuitively, we think that rational decision-making means exhaustively enumerating our options, weighing each one carefully, and then selecting the best. But in practice, when the clock is ticking, few aspects of decision-making are as important as one: when to stop.
Spending some of today on another topic entirely, but one in which I have a deep interest.
It’s quite possible to have a process that’s highly mature, and yet still missing the mark in significant ways for the culture and context of the organization, says @gtsanker #servicedesk #ITSM #EX buff.ly/3B4u9aL
Just throw in food occasionally and have someone manage the rest of my life, while I lock myself away and finish this thing! 🤓
Did you catch this? The ITSM Podcast - Episode 1 youtube.com/watch?v=zh8XaP… @MetricNet
On the future of Service Management, we're meeting again this week: eventbrite.com/e/650819106467 And next week: eventbrite.com/e/657735714227 We ended last week with a desire to build "An Introduction to Service Management" So if this sounds interesting, I suggest to join us!
As I say in the release, "Making this decision was incredibly hard. Walking away from one of our flagship lines is sad, a little scary, but also exhilarating. PeopleCert has a direction of travel for their ITIL products that no longer feels compatible wit…lnkd.in/eK8tuuu2
Who dis!?! 😂🤌🏼🤌🏼 Italian hands FTW 🇮🇹
Properly done, ITSM promotes collaboration and communication between IT teams and other departments, fostering a culture of teamwork and efficiency. #ITSM #collaboration #communication
Good morning #mtb
Reminded strongly today of T S Eliot's quote: “Nothing pleases people more than to go on thinking what they have always thought, and at the same time imagine that they are thinking something new and daring: it combines the advantage of security and the delight of adventure.”
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