Jim Gilbert @jedhunter1
Passionate about #highered #liberalarts #salesforce #edtech and #acadv. Bantam & Ragin Cajun. #HEAC alum and former #accidentaladmin. Thoughts are my own. Joined February 2009-
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Jim Gilbert retweeted
🏙️ Join us this Wednesday in the heart of NYC for the #AINowTour. This free, full-day, hands-on workshop is a great opportunity to dive deep into the Einstein 1 Platform and the latest AI and data advancements. Register now, #AwesomeAdmins: sforce.co/3vUaNVF
Jim Gilbert retweeted
Happy #EarthDay! Every year, Earth Day is a reminder of our shared responsibility to protect the planet’s #biodiversity– and the cheetah’s plight is a call to action. Let's all commit to a future where #cheetahs, and all #wildlife, thrive! Learn more at cheetah.org
Wordle 1,037 6/6 #phew ⬜⬜⬜⬜⬜ ⬜🟨🟨⬜⬜ ⬜🟨🟩🟨⬜ ⬜🟩🟩🟩🟩 ⬜🟩🟩🟩🟩 🟩🟩🟩🟩🟩
Jim Gilbert retweeted
#StudentSuccess | Student Wellness Tip: Incentivizing Students to Say ‘Hello!’ @DruryUniversity leaders created a month-long game to encourage students, faculty and staff to greet each other on campus, building students’ soft skills and breaking barriers to social interaction.…
My POV: The proposed name for the Oakland airport reminds me of the Los Angeles Angels of Anaheim Airport-name feud heads to court linkedin.com/news/story/air…
Vanessa Grant @rlvanessagrant
9K Followers 5K Following #Salesforce badass BA, #Df22 and #DF23 Speaker, and social media darling. Expert on nothing, but strong opinions about everything. Tweets are mine. #BABA
𝙶𝚎𝚖𝚖𝚊_.. @gemziebeth
13K Followers 6K Following 🇬🇧 mum in her 30s (just). platform event. Adv breast cancer, @Salesforce ☁ MVP, Founder @ArchitechClub & @Archladies 🌻, Salesforcin’ since 08. #HOTD🐉🔥
Melissa Hill Dees @melissahilldees
12K Followers 5K Following #SalesforceMVP Partner @handsonconnect #domoregood #WiT #EqualityForAll 10X @salesforce certified. #DF Speaker #SFDOSprinter Founder @nonprofitdream #foodforce
Cheryl D. Feldman (sh.. @CherFeldman
15K Followers 3K Following The connector of Great People. Product Manager at @salesforce focused on Profiles/Permissions/Perm Set Groups. Former Salesforce MVP. Tweets are mine.
Eric Dreshfield (He/H.. @ericdresh
20K Followers 15K Following @MidWest_Dreamin @Salesforce #MVPHallOfFame @DF_Bacon_BFast @ProjectNightx2 #EqualityForAll #BlackLivesMatter Views=Mine
Charlie Isaacs @charlieisaacs
51K Followers 35K Following VP, CTO for Customer Connection at @salesforce - I help Connect Customers and their Products. #Ally #IoT #Diversity #STEAM #Inclusion #Grateful HAM AD6IK He/Him
Salesforce @salesforce
588K Followers 138K Following 👋 We're Salesforce, the Customer Company. CRM + AI + Data + Trust. Need help? Tweet @AskSalesforce for support.
Corey Snow ☁️☄ @corey_snow
6K Followers 2K Following Higher Ed Tech Strategy & Innovation @huron ➰ Former @SalesforceOrg : #SalesforceMVP : EdTech @Harvard : HigherEd Community Leader : @NEDreamin Organizer
Katie Villanueva @Catptains_Log
2K Followers 385 Following 6x Certified #AwesomeAdmin 🇲🇽/Mental Health & Illness User Group Leader/#RADgrad/#LifeWithGoldie/#EndTheStigma/#TrailblazerCare/ #ICanDoHardThings
chriscwharris @chriscwharris
3K Followers 5K Following Salesforce Consultant #STS-132 Shuttle Launch Alumni! #Norwich #Salesforce Group Leader, @Inspire_East, 5xCert, All Star Ranger, 2xHeart Bypass, Cancer Warrior
Mike Martin (he/him) @mikemartin__c
7K Followers 8K Following husband | father | @Salesforce MVP HOF | CCO @10kview | craft beer | | LEGO | @RoseHulman Alumni | @fireflyindiana Board |
Andy Engin Utkan @enginutkan
7K Followers 4K Following Salesforce MVP - #Salesforce #Flow #Automation. See: @SalesforceBreak & Flow Course - link👇 - https://t.co/jIOnq9vjbP Academy & https://t.co/qNbVEiRiE9
Salesforce Admins @SalesforceAdmns
64K Followers 1K Following We share good stuff, no fluff content for #AwesomeAdmins and empower you to deliver the future of business with CRM + AI + Data + Trust.
Rob Cowell (he/him/hi.. @RobSalesforce
6K Followers 3K Following DevOps Advocate at @GearsetHQ ⚙🥑 | @shirtforceorg | 9x Certified Application Architect | DF 22/23 Speaker | Author Salesforce Devops for Architects
David Giller @davidgiller
16K Followers 9K Following Salesforce Enablement Leader: I love helping companies get the most out of their Salesforce investment. AKA: The Salesforce Whisperer
☁️Jennifer Lange�.. @jlange118
1K Followers 865 Following she/her 2x Salesforce Certified Admin. Trailhead Ranger x3. Aunt of 3. Lifelong learner.
Meighan Brodkey @MeighanSF
6K Followers 4K Following She/Her, Salesforce MVP, Mother of OhanaSlack, learning fanatic, Road2CTA SF Sat+WIT User Group leader, Technical Architect, Former Girl Scout, current rockstar
☁️Kathy Waterwort.. @KathyWaterworth
2K Followers 1K Following BAKwater Cloud Consulting |Admin-Arch|@Salesforce MVP|15x Trailhead Ranger|19x Certified Application Architect|@NewmarketArchs |@York_SFSaturday |@pi_tap alumni
Alex Carroll 🏳️�.. @aloysiuscc
3K Followers 4K Following 11x certified Salesforce consultant & 7x @trailhead Ranger. he/him/his #resist #BlackLivesMatter Mastodon: [email protected]
Taryn Kochler @TKochler67348
60 Followers 5K Following
Sook Zammiello @SookZammie43623
40 Followers 5K Following
Maxima Pedroso @MaximaPedr20490
92 Followers 5K Following
Lajuana Vititow @lajuana40449
86 Followers 5K Following
Morag Oneal @MoragOneal
104 Followers 5K Following
Piyush @LuminaryCwest
12 Followers 444 Following
Rock Solid Advice @RockSolidAdvice
35K Followers 38K Following #Advice |#BusinessAdvice |#QandA #Coaching |#BusinessTips |#Success #Coach |#Leadership #Quotes |#B2B #Business Solutions | EnCOURAGEments
Amanda Styles @demanda__c
526 Followers 824 Following Salesforce Architect Helping Nonprofits. Wife/Mother/Southerner/Episcopalian/Lesbian. She/Her. Words My Own. Wear a Mask.
Om Prakash @omprakash_it
6K Followers 2K Following #Salesforce MVP | Founder & CEO @AppyCrown | Architect | Developer | #MotihariMeetup Leader | #InspiringOhana Host | Mentor | 💕 Sharing my views & experiences
Christopher Sauer @crsauer91
96 Followers 366 Following Girl Dad, Salesforce Administration. I am a student of music. I write (well). I'm making a Salesforce org for my 1-year-old's fight club. But shhhh.
DF Bacon Breakfast @DF_Bacon_BFast
440 Followers 168 Following Dreamforce 2023 Newbie”Bacon” Breakfast, 7am to 9am, September 13, 2023 - all proceeds benefit Project Night Night.
Shashi Bellamkonda @shashib
33K Followers 28K Following Smiles are free & priceless. Marketing Research, #B2B, #AI Marketing Faculty, Georgetown University, SMB, SaaS Revenue, Growth & #AI #martech #marketing, #ai
Harrison rolisco LOGA.. @rolisoc689
19 Followers 173 Following ✈️Making the world easier to travel. Customer Support 📩 DM for any queries concerning your flight.
Pauline Johnson @PaulineJoh22737
19 Followers 324 Following I’m cool headed type of lady if you get to know me being honest we will enjoy the best of each other as friends and more.
drjuzia 🇺🇸🇵�.. @drjuzia
536 Followers 2K Following Muslim. Ahmadi. Family Physician MD. Doctor. Humanitarian. Philanthropist. Serve Humanity. Traveler. Scientist. Medico. Hablo Español. Órale. Come le va carnal?
Carole @carolemullins67
751 Followers 3K Following
omar sillah @sillahomar1
51 Followers 557 Following Be grateful what God has blessed and be kind to others at your back.
Yuyong_T @Jacksoccer5
90 Followers 552 Following Those who are crazy enough to think they can change the world are the ones.
Dr.Chen @Dr_Chau001
191 Followers 1K Following I am seasoned banker with decades of experience in Investment Banking & wealth management in the region of Taiwan,China, Hong-Kong and almost in the entire Asia
melissa @lissa__x
3K Followers 1K Following CTA & MVP~Mulesoft Ambassador~Marketing Champion~#LifeWithGoldie~Architect Ohana Slack~ScaleUp Archs~@bostonarchs~37x Salesforce Certified
Fosasi @Fosasi186931
223 Followers 4K Following
KB 💕 💖🐈🐱 .. @Cyb3rB0r6
2K Followers 4K Following Disabled, sassy, vocal middle-aged woman. Stay off my network or be sued. Don't act like Azure, as they're going to be sued.
Neveah Harvey @neveah_har54399
93 Followers 3K Following
Sharon Rivas @rivas_shar20486
116 Followers 3K Following
Soteauez @soteauez41278
47 Followers 226 Following
Kathey @kathey_lopeman2
194 Followers 3K Following
Montu @i_m_montu
456 Followers 4K Following
Zachary Jeans @ZacharyJeans
910 Followers 2K Following Keep Walking Through The Bible host. Support the work: https://t.co/5vr3fwPfKy
Mental Health + Illne.. @MHI_User_Group
168 Followers 213 Following Bringing mental health + illness support, education, and resources to the #TrailblazerCommunity. Working to #EndTheStigma of mental illness. #TrailblazerCare
jiot_nk @Official_jiot
599 Followers 3K Following 💻𝐴𝑐𝑐𝑜𝑢𝑛𝑡 𝑀𝑎𝑛𝑎𝑔𝑒𝑟 💼 OF//NFT//Crypto 💱 𝗘𝗮𝗿𝗻 $830k daily💰 💹futurist. disruptor. ape.
Stephanie Herrera @steph_herrera_
9K Followers 2K Following Founder #SalesforceSaturday | Co-Founder @pepuptech | Board Member @merivisvets | @salesforce MVP x7 | #WIT #DEI Leader | KeynoteSpeaker | Community Creator❤️
Chynne @MsCuzzins
72 Followers 332 Following
Michael@Salesforce @michaeljperry
1K Followers 5K Following #busy helping Australian Governments use @Salesforce to drive citizen engagement + supercharge employee efforts through a 360 single view. #FollowMeOnLinkedIn
Sarrah🇹🇼✈🇺.. @564_angela
134 Followers 2K Following
Cassie Phi @Cass40422Philip
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Org Check @OrgCheckSFDC
175 Followers 581 Following Org Check is an easy-to-install and easy-to-use Salesforce application in order to quickly analyse your org and its technical debt.
Andrew Mugford @AndrewM__c
149 Followers 287 Following 3x Certified | Certified Salesforce Admin | Certified Form Assembly | Dreamforce 22 Speaker | Community Group Leader
Laxmi G @SfdcLakshmi
94 Followers 1K Following Salesforce Consultant @salesforce.com #Salesforce Ohana| AI+Data+CRM=Customer Success| Most Valuable Professional 2022| We all have a wonder women inside us.
Vanessa Grant @rlvanessagrant
9K Followers 5K Following #Salesforce badass BA, #Df22 and #DF23 Speaker, and social media darling. Expert on nothing, but strong opinions about everything. Tweets are mine. #BABA
𝙶𝚎𝚖𝚖𝚊_.. @gemziebeth
13K Followers 6K Following 🇬🇧 mum in her 30s (just). platform event. Adv breast cancer, @Salesforce ☁ MVP, Founder @ArchitechClub & @Archladies 🌻, Salesforcin’ since 08. #HOTD🐉🔥
Melissa Hill Dees @melissahilldees
12K Followers 5K Following #SalesforceMVP Partner @handsonconnect #domoregood #WiT #EqualityForAll 10X @salesforce certified. #DF Speaker #SFDOSprinter Founder @nonprofitdream #foodforce
Cheryl D. Feldman (sh.. @CherFeldman
15K Followers 3K Following The connector of Great People. Product Manager at @salesforce focused on Profiles/Permissions/Perm Set Groups. Former Salesforce MVP. Tweets are mine.
Eric Dreshfield (He/H.. @ericdresh
20K Followers 15K Following @MidWest_Dreamin @Salesforce #MVPHallOfFame @DF_Bacon_BFast @ProjectNightx2 #EqualityForAll #BlackLivesMatter Views=Mine
Charlie Isaacs @charlieisaacs
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Adam Olshansky @adam17amo
12K Followers 3K Following @Salesforce MVP HOF, 17X Certified. @UArizona & @CarnegieMellon Grad. @SalesforceArchs at @Google and @Pluralsight author, free trial at https://t.co/DlJbv5UjKX
⚡️ ☁️ Michell.. @mehansen82
6K Followers 1K Following 21x @salesforce certified, 3x MVP, @AutomationHour Co-Host, User Group co-leader, Mentor, #LifeWithGoldie & 4x @Trailhead #Ranger. Tweets are all mine!
Jennifer W. Lee (she/.. @jenwlee
15K Followers 731 Following Lead Admin Evangelist @Salesforce | Salesforce MVP (2016-2021) | Application Arch | Trailhead 18x Ranger: https://t.co/ZfOo2s9i9R Tweets are my own.
Salesforce @salesforce
588K Followers 138K Following 👋 We're Salesforce, the Customer Company. CRM + AI + Data + Trust. Need help? Tweet @AskSalesforce for support.
Corey Snow ☁️☄ @corey_snow
6K Followers 2K Following Higher Ed Tech Strategy & Innovation @huron ➰ Former @SalesforceOrg : #SalesforceMVP : EdTech @Harvard : HigherEd Community Leader : @NEDreamin Organizer
Katie Villanueva @Catptains_Log
2K Followers 385 Following 6x Certified #AwesomeAdmin 🇲🇽/Mental Health & Illness User Group Leader/#RADgrad/#LifeWithGoldie/#EndTheStigma/#TrailblazerCare/ #ICanDoHardThings
Mike Martin (he/him) @mikemartin__c
7K Followers 8K Following husband | father | @Salesforce MVP HOF | CCO @10kview | craft beer | | LEGO | @RoseHulman Alumni | @fireflyindiana Board |
Andy Engin Utkan @enginutkan
7K Followers 4K Following Salesforce MVP - #Salesforce #Flow #Automation. See: @SalesforceBreak & Flow Course - link👇 - https://t.co/jIOnq9vjbP Academy & https://t.co/qNbVEiRiE9
Salesforce Admins @SalesforceAdmns
64K Followers 1K Following We share good stuff, no fluff content for #AwesomeAdmins and empower you to deliver the future of business with CRM + AI + Data + Trust.
Rob Cowell (he/him/hi.. @RobSalesforce
6K Followers 3K Following DevOps Advocate at @GearsetHQ ⚙🥑 | @shirtforceorg | 9x Certified Application Architect | DF 22/23 Speaker | Author Salesforce Devops for Architects
David Giller @davidgiller
16K Followers 9K Following Salesforce Enablement Leader: I love helping companies get the most out of their Salesforce investment. AKA: The Salesforce Whisperer
Brenda Glasser @BrendaGlasser
1K Followers 232 Following Salesforce Architect @ Ripple | User Group Leader | Socially Anxious | Nerd | Food & Drink Enthusiast | I ❤️ Loud Music & Quiet People
☁️Jennifer Lange�.. @jlange118
1K Followers 865 Following she/her 2x Salesforce Certified Admin. Trailhead Ranger x3. Aunt of 3. Lifelong learner.
PW_History @PWHPF
983 Followers 949 Following The Prince William County Office of Historic Preservation preserves & interprets Prince William County's historic and cultural resources.
Daivat Dholakia @Daivatd
874 Followers 2K Following Product Manager @Salesforce | @Dreamforce Speaker | Featured: @Forbes + @Entrepreneur + @LegalZoom + @Dell + @LaddersHQ + @zapier + @AppSumo | Tweets are mine.
Om Prakash @omprakash_it
6K Followers 2K Following #Salesforce MVP | Founder & CEO @AppyCrown | Architect | Developer | #MotihariMeetup Leader | #InspiringOhana Host | Mentor | 💕 Sharing my views & experiences
Nicole the Salesforce.. @nicolecariello
358 Followers 458 Following Boss Lady | 9x Salesforce and Slack Certified | @SlackHQ Community Leader | @RADWomenCode Grad l Supporter of People l Mom of Special Needs Son
Melissa Mueller @AstroLovesCodey
1K Followers 689 Following Former Software Engineer @Mitsubishi Electric Trane HVAC | Atlanta Salesforce Developers Group Leader | 6x Salesforce Certified | 2x Ranger | Tweets are my own
Chris Clark @ChrisClarknet
681 Followers 981 Following Product @Salesforce, All-Star Trailhead Ranger, HAM Radio Operator (W6CBC). Posts are my own. he/him
Meradith Stretz @Sing2me88
403 Followers 565 Following Washed up Salesforce admin turned Consultant ☁️ Life lessons: take the picture, order the dessert, hike the mountain. Millennial and Mental Health Advocate 💕
Consolidated (CCI) @MyCCITweets
3K Followers 2K Following Consolidated Communications is a leading broadband communications provider serving customers across a 23-state service area.
VT Electric Co-op (VE.. @VTElectricCoop
964 Followers 958 Following Vermont Electric Co-op is the largest locally owned electric distribution utility in Vermont, serving its member-owners in 74 towns in Northern Vermont.
Matthew Prince 🌥 @eastdakota
87K Followers 303 Following A little bit geek, wonk, and nerd. Repeat entrepreneur, recovering lawyer, and former ski instructor. Co-founder & CEO of Cloudflare (NYSE: NET).
Chynne @MsCuzzins
72 Followers 332 Following
Aaron Crear 📊 @AaronCrear
953 Followers 2K Following #Salesforce Architect. Speaker. Founder @Hat_Trick_, @ReportForce. Leader @LowellSFDCUG. Co-Organizer @NEDreamin. MBA.
Sudhir @Sudhir23086623
1K Followers 1K Following
Brittney @brittgibs92
380 Followers 378 Following Admin Marketing 📝📱@Salesforce. I'm obsessed with my dog, pineapples, and as cheesy as it sounds, long walks on the beach.
Andrew Mugford @AndrewM__c
149 Followers 287 Following 3x Certified | Certified Salesforce Admin | Certified Form Assembly | Dreamforce 22 Speaker | Community Group Leader
Salesforce News @SalesforceNews
24K Followers 933 Following News and behind-the-scenes stories from the official Salesforce newsroom. Please send media requests to [email protected]
Mental Health + Illne.. @MHI_User_Group
168 Followers 213 Following Bringing mental health + illness support, education, and resources to the #TrailblazerCommunity. Working to #EndTheStigma of mental illness. #TrailblazerCare
☁️Kathy Waterwort.. @KathyWaterworth
2K Followers 1K Following BAKwater Cloud Consulting |Admin-Arch|@Salesforce MVP|15x Trailhead Ranger|19x Certified Application Architect|@NewmarketArchs |@York_SFSaturday |@pi_tap alumni
Vicki Moritz-Henry @VickiHenry63
3K Followers 4K Following @Salesforce MVP & Marketing Champion | Certified Instructor & Architect | 23x Certified | 3x Mom 👩👧👦 | All Star @Trailhead Ranger 🌟 | @ScaleUpArchs
Shannon J. Gregg, PhD.. @shannonjgregg
3K Followers 4K Following Sales productivity & sales optimization & sales tech geek. PhD in Community Engagement; dissertation focus: Salesforce user adoption.
Anthony Rodriguez @ArodriguezHouse
633 Followers 1K Following Husband, Father & Eagle Scout! Certified Salesforce Admin, Trailblazer Group Leader !! Junior Developer
Janeen @janeenml
334 Followers 328 Following Strategist, Architect, 14x Salesforce Certified/ 5x Ranger, Mentor, Mermaid
Chelyn Briand 🚢 @chelyn_briand
2K Followers 2K Following Masterfully attract prospects 24/7 by leveraging LinkedIn and your trained AI Copilot | LinkedIn Ghostwriter | MindStudio AI Developer
Michael B. Horn @michaelbhorn
15K Followers 1K Following Mission: a world where everyone can build passions & fulfill potential. New book: From Reopen to Reinvent https://t.co/PyAWH2i80H https://michaelbhorn.subst
Neal Woodson @NealWoodson
977 Followers 844 Following Service-Focused Business Coach | Speaker | Author | Expert Napper
Jodi Hrbek @jodihrbek
773 Followers 2K Following Author: "Rock Your Role as a Salesforce Admin." On a mission to elevate the Admin role. New to Twitter/X, but not new to Salesforce (20+ years).
Crescent Ridge @CRDairy
2K Followers 2K Following Home delivering glass bottled milk, our own beef and pork & other locally sourced provisions since 1932. Award winning ice cream in Sharon & @BosPublicMarket
EllaSForce @EllaSForce
278 Followers 198 Following Business Analyst | Salesforce Administrator Certification | 1X Ranger | https://t.co/VmbJgIB9y6
Brown&Jenkins Coffee @brownandjenkins
635 Followers 2K Following Fresh roasted coffee delivered to your home or business for over 30 years. https://t.co/Jkudy5Rl8L
Atlas Obscura @atlasobscura
441K Followers 3K Following The definitive guide to the world's hidden wonders. Pre-order our latest book "Atlas Obscura: Wild Life" today!
every usps @everylot_usps
10K Followers 126 Following Every USPS every half hour, by @FISHMANPET, based on @fitnr, not affiliated with the @USPS They're good post offices, Danold
Midwest Dreamin' @MidWest_Dreamin
3K Followers 898 Following The official Twitter account of Midwest Dreamin', coming to the Hyatt Regency Minneapolis, July 17-19, 2024.
Tom Bassett @TomForce92
1K Followers 1K Following @Salesforce Solution Architect, @salesforceben Expert Author, Answers Leader, @Dreamforce #DF23 #DF22 speaker, User Group Leader #LDNArcs, #FlowFest Judge
Gurvinder Singh Sahni @gssahni
4K Followers 4K Following Chief Marketing Officer Persistent #GrowthMindset #Strategy #Karma NY/NJ/SFO/Delhi #curious #disruptyourself #InternMindset #IAMPERSISTENT #Boundless
Salesforceplus @Salesforceplus1
22 Followers 10 Following The "Salesforce plus" is a community channel, dedicated to all working and fresher salesforce developer, admins. to give a plus of learning experience.
Slack @SlackHQ
456K Followers 132K Following On a mission to make your working life simpler, more pleasant and more productive. Need help? Send us a tweet!
Ron Boire @RonBoire
1K Followers 166 Following Board Member, Advisor, Coach | Public Company CEO | Best Buy | Sony | Barnes & Noble | Private Equity CEO Leadership Newsletter: https://t.co/6Sf0m63c68
Valize.com @ValizeHUB
179 Followers 71 Following We enable people to build new capabilities at the speed of business. @rgmcgrath @ronboire
Stephanie Herrera @steph_herrera_
9K Followers 2K Following Founder #SalesforceSaturday | Co-Founder @pepuptech | Board Member @merivisvets | @salesforce MVP x7 | #WIT #DEI Leader | KeynoteSpeaker | Community Creator❤️
Karen Dillon @KarDillon
5K Followers 2K Following NYT best-selling author and former editor HBR/ 3x Co-author with @ClayChristensen/#measureyourlife/#microstresseffect
David Schmaier @DavidSchmaier
2K Followers 318 Following President & Chief Product Officer @Salesforce. Former CEO & Founder of Vlocity and founding exec at Siebel. Companies with the best #AI+#Data+#CRM+#Trust win.
meg she/her @megblnz
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Jamie Grettum @Jamie_Grettum
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melissa @lissa__x
3K Followers 1K Following CTA & MVP~Mulesoft Ambassador~Marketing Champion~#LifeWithGoldie~Architect Ohana Slack~ScaleUp Archs~@bostonarchs~37x Salesforce Certified
Adam Grant @AdamMGrant
852K Followers 965 Following Organizational psychologist @Wharton. #1 NYT bestsellers: HIDDEN POTENTIAL, THINK AGAIN. Podcasts: Re:Thinking & WorkLife @TEDTalks. Diver.
@Patriots @DrakeMaye2 @NFL And right back to straight trash play, he’s literally Mac Jones
With the first pick in the 2024 NFL Draft, the Chicago Bears ruin the career of: Caleb Williams, Quarterback, USC.
Thanks for a lively #custserv chat tonight. Some great ideas!. See you next week? @NealWoodson, @MarkC_Avgi, @ideakid88, @DreaVilleneuve, @mentalmarketer, @dekebridges, @jedhunter1
@GregOrtbach @NealWoodson @ideakid88 @DreaVilleneuve @mentalmarketer @dekebridges @jedhunter1 Great job flying solo, tonight, Greg.👍👍 #CustServ
@GregOrtbach @MarkC_Avgi @ideakid88 @DreaVilleneuve @mentalmarketer @dekebridges @jedhunter1 Thank you @GregOrtbach and thank you all #custserv clan. Everybody have a great week!
@GregOrtbach A6: Staff was encouraged to come up with new ideas in how and what to provide regarding products and services my business offered. #CustServ
A6) great suggestions from frontline staff to management would be: - keep us unformed on technical changes or breakdowns - make us feel wanted - walk in with a smile and mean it - understand we all want to do well, so teach and cheer us on. #custserv
Q6 | #custserv Have you ever received an innovative suggestion from your frontline staff? If so, did you implement it?
Oh, SO TRUE! A company is more apt to pay an outside consultant instead of listening to their own people who have "been there and done that." #custserv
@GregOrtbach A4 They can tell you which systems/processes are helping or hindering #custserv (and other kinds of service) delivery. Often they know how to solve the problems-they're just not empowered to make the changes.
@GregOrtbach #custserv A5: because service is not admired because it is seen as subservience. Being IN service sets up a hierarchy but being OF service is about providing value—something to be admired indeed.
@GregOrtbach #custserv A4: they can provide info re: systems that don’t work and difficulties customers experience.
@GregOrtbach Exactly, and as has been said, customer service people are often viewed as only being an expense as opposed to someone who is generating revenues, particularly by upper management. #CustServ
@GregOrtbach Greg... you're on fire tonight. Looks like you're going solo. Doing awesome. Great questions. #custserv
@GregOrtbach A4: Front line people often have their finger on the pulse of what is happening in the industry, not just with customers, often because of comments from customers. #CustServ
@MarkC_Avgi Absolutely! They're like a #custserv radar map!
@GregOrtbach A3) you have to equip them because their words matter to customers. A typical customer has no idea of the employees level of management... and could care less. They want a correct, workable solution and answer right then. Insights are after the fact that we learn from #custserv
@GregOrtbach Are you dancing yourself tonight, Greg? Marsha away? Staff are always welcome to bring ideas, but we also spend time speaking with customers. A2 #CustServ
Q2 | #custserv For those with dedicated staff: How do you gather feedback from your team members? For those without dedicated staff: How do you capture and store ideas for enhancing customer service?
Yes, leadership plays a big role here. So does the #custserv team. They need to be open and recognize that they can make a positive (or negative) impact.
@GregOrtbach A2 I see this as an area of opportunity. We cover some basics and we do project retrospectives. Otherwise, it's just a question of having leadership that are clearly open to honest feedback and process improvement. #custserv
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