Picture

Drea @DreaVilleneuve

#UnapologeticallyMe North of Somewhere Joined February 2011
  • Tweets
    62K
  • Followers
    4K
  • Following
    2K
  • Likes
    77K
DreaVilleneuve Profile Picture

Drea @DreaVilleneuve

a day ago

Going to be… /jk 😂 Luv ya kid. Happy to bring the #SmallJoys. You deserve them.

brie_vill Profile Picture

Brie @brie_vill

a day ago

Going to be… /jk 😂 Luv ya kid. Happy to bring the #SmallJoys. You deserve them.

DreaVilleneuve Profile Picture

Drea @DreaVilleneuve

2 days ago

Hi my favourite writing and reading friends. Erik has been posting a chapter a week on his novel 'Nameless'. It's a great read for fantasy fans. Maybe check it out. 😉💕 Better, sign up for his newsletter and get early access.

erik_buchanan Profile Picture

Erik Buchanan @erik_buchanan

2 days ago

Hi my favourite writing and reading friends. Erik has been posting a chapter a week on his novel 'Nameless'. It's a great read for fantasy fans. Maybe check it out. 😉💕 Better, sign up for his newsletter and get early access.

DreaVilleneuve Profile Picture

Drea @DreaVilleneuve

2 days ago

DreaVilleneuve Profile Picture

Drea @DreaVilleneuve

7 days ago

#NewProfilePic #GoJetsGo

DreaVilleneuve Profile Picture

Drea @DreaVilleneuve

4 weeks ago

April 2 is #WAAD World Autism Acceptance Day World Autism Appreciation Day Here’s to all the folks, friends, and family I will be celebrating today! #Neurodiversity

DreaVilleneuve Profile Picture

Drea @DreaVilleneuve

4 weeks ago

I deactivated my account for the month of Feb (bliss). Returned somewhat in March. Missed some folks, which brought me back. Considering spending more time, but it won't be the same as before. So waving 'hello'. If the account goes dark or private - just being good to me.

DreaVilleneuve Profile Picture

Drea @DreaVilleneuve

2 months ago

A10 | #custserv We make connecting easy - so that isn't an issue. No one should struggle to get service.

DreaVilleneuve Profile Picture

Drea @DreaVilleneuve

2 months ago

Q10 | #custserv If your customer has a bad experience trying to contact you, what do you do for them?

DreaVilleneuve Profile Picture

Drea @DreaVilleneuve

2 months ago

A9 | #custserv Everyone is given the tools and the autonomy to solve problems. Escalation only happens when the problem is something they haven't run across before.

Drea retweeted
MarshaCollier Profile Picture

Marsha Collier @MarshaCollier

2 months ago

Q9 | #custserv Can your front line reps or agents solve problems or are escalations necessary more often than not?

DreaVilleneuve Profile Picture

Drea @DreaVilleneuve

2 months ago

A8 | #custserv Email. It's our preferred form of communication as well. We archive responses so we know what was done, when it was completed...clients know that email chain shows progress.

DreaVilleneuve Profile Picture

Drea @DreaVilleneuve

2 months ago

Q8 | #custserv What is your customers' favorite way to contact you? How do you know?

DreaVilleneuve Profile Picture

Drea @DreaVilleneuve

2 months ago

A7 | #custserv Front and centre. As well as any other connect points (Get a quote, FAQ...) that are important.

Drea retweeted
MarshaCollier Profile Picture

Marsha Collier @MarshaCollier

2 months ago

Q7 | #custserv Can customers easily find your phone number, your mailing address, social handles, and your email address on your site?

DreaVilleneuve Profile Picture

Drea @DreaVilleneuve

2 months ago

A6 | #custserv When we were using social media - response was the same as phone. An ASAP between business hours (emails are extended hours)

DreaVilleneuve Profile Picture

Drea @DreaVilleneuve

2 months ago

Q6 | #custserv What is your average time to respond to a customer service question on social media?

DreaVilleneuve Profile Picture

Drea @DreaVilleneuve

2 months ago

A5 | #custserv We don't have, again, phones should be answered.

Drea retweeted
MarshaCollier Profile Picture

Marsha Collier @MarshaCollier

2 months ago

Q5 | #custserv If you have an interactive voice response (IVR) system, do customers have the option to get a live agent quickly? How?

DreaVilleneuve Profile Picture

Drea @DreaVilleneuve

2 months ago

A4 | #custserv If the line is busy, they will have the option to leave a message. We call back. The first free moment.

DreaVilleneuve Profile Picture

Drea @DreaVilleneuve

2 months ago

Q4 | #custserv If customers phone, do you offer a call-back option, or expect them to hold?

Trends for United States

Klopp
99,7 B posts
Anthony Taylor
4.574 posts
#Caturday
8.710 posts
#WHULIV
25,7 B posts
#SaturdayVibes
8.077 posts
Gakpo
10,8 B posts
#KristiNoemIsAMonster
2.559 posts
Barr
67,4 B posts
Good Saturday
27,8 B posts
#PuppyKiller
14 B posts
West Ham
12,1 B posts
Areola
4.379 posts
$fish
28,7 B posts
Happy Birthday Kirby
9.689 posts
Robbo
3.771 posts
Gravenberch
3.792 posts
Amad
6.611 posts
SAROCHA REBECCA IN MANILA
340 B posts
Tripp
Bowen
11,2 B posts

You might like

#ManagementConsultant #Speaker; Make decisions to move #businessgrowth forward profitably; Host #BOLDBusinessPodcast ~ Join me at https://t.co/FGR1UkNLRn
Jessica Dewell
@jess_dewell
8K Followers
Are you 100% sure you'll have a great #retirement, or do you have doubt? If I could show you how to get out of #debt, is that a conversation you want to have?
Jim Katzaman - Get De..
@JKatzaman
11K Followers
Stay close to Spirit Empower | Inspire | Encourage Spiritual Teacher🙏 | Journalist | Human Trafficking Educator | Caregiver Advocacy Award-Winning Baker🏅
Lillian Lake - Host o..
@llake
5K Followers
Jets, Moose, Bombers, Goldeyes. Love reading, long bike rides/walks. RTs don't necessarily mean I agree with you. (she/her) 😊
Nicole
@NicDea48
2K Followers
📚Author of “100 Livestreaming & Digital Media Predictions” Vol 1-4 🏆 29x Book Award Winner 🎤 Host of “StreamLeader Report”
Ross Brand | #100Pred..
@iRossBrand
12K Followers
Numbers Guy. Passion for #Investing, #SocialMedia, #FinLit, Biz/Tech/Consumer trends. Fueled by Coffee. Father of 4. Soccer coach. Sun Devil. #SacramentoProud
Brent Summers
@brents47
5K Followers
🧩 Holistic Life & Wellness Coach 🧬 DNA testing Optimize yourself to: 🥑 Live better 📈 Work smarter 🥳 Feel happier 🪄 Achieve #LifeWorkBalance
Sabrina Cadini
@SabrinaCadini
7K Followers
Storyteller. Researcher. WWII History MA/Women+Gender Studies Enthusiast. Uber nerdy multihyphenate. 🏳️‍🌈 Ally. She/They
Angélica Cordero �..
@matageli
5K Followers
Award-Winning Social Media Marketer. Thinker, Trainer, Speaker, Guy. Currently involved in #RespectDrivenMarketing, Schools, Consultancy & Speaking .
Matt Jackson (Sociall..
@Socially_M
7K Followers
SoMe Mgr 📈 @artobrick Growing biz ⬆️ Brand Reach Instagram & 🧵 ➡️SouthbaySocialMedia #BeSocialOnSocial #TheCarbonAlmanac Strong ☕️ Dodgers ⚾️ Bio degree
Lori Anding 👑 Intr..
@southbaysome
7K Followers
Who says you can't be conservative and care about community? I do every day! (Never been an award winner.)
Belinda Squance
@BelindaSquance
2K Followers
Movie and TV watcher, lapsed marketer, Springsteen disciple, Red Sox fan, optimist, eater, single, Jewish, Gen X, goofball. Seeking community, not an audience.
Martin Lieberman 🎗..
@martinlieberman
7K Followers
Founder, BRAVO! Interactive Media | Passionate Digital Marketing Consultant | US Search Awards Judge | Loves Nature, Digital Marketing, SEO, PPC & PEACE ☮❤
Debi Norton
@BRAVOMedia1
10K Followers
You deserve to live your best life. Grow your heartseed to your design and watch that life bloom. Let's talk https://t.co/qyovnUZYo7
Kathryn Lang - hopesm..
@Kathrynclang
3K Followers
Children's book author after @HP @SAP @Samsung #GilroyAssociates & #UMD adjunct professor. Board member, Guest lecturer, Speaker, Mentor to #WomenInTech
carrie maslen
@carriemaslen
8K Followers