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LaunchBrightly @launchbrightly

We run an automated process that continually takes on-brand and beautifully styled screenshots of all your SaaS product features. launchbrightly.com New York, NY Joined November 2013
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LaunchBrightly @launchbrightly

a week ago

Investing into your knowledge base is more than deflection - it's one of your most important #CX strategies! If you haven’t already, check out our recap of this year's #SupportDriven Leadership Summit and find a recording of David Kay's talk on the topic: buff.ly/3UkR0YK

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LaunchBrightly @launchbrightly

2 weeks ago

Whether or not you should add a border around your images can be a topic of hot debate! Check out our latest blog to learn best practices when it comes to screenshots in your help docs, as well as insights other #technicalwriting guru’s! buff.ly/3JeqLwL

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LaunchBrightly @launchbrightly

4 weeks ago

Launching an exciting NEW feature: Screenshot Audits! Run a check against your previously generated screenshots to identify product changes and see a diff of what, if anything, has changed 🚀 🙌 Check out more details in our latest newsletter 📰 launchbrightly.com/blog/automatic…

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LaunchBrightly @launchbrightly

a month ago

Use metrics to highlight the tangible contributions #CustomerSupport makes to revenue generation and business success. Take a deeper a look at these 6 metrics and how they can help change the outdated perception Support iss simply a cost center 📈 📊. buff.ly/4byUWvB

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LaunchBrightly @launchbrightly

a month ago

CES is a powerful tool to show the crucial role proactive and attentive #Support plays in removing friction from the user journey and in driving revenue through repeat purchases and increased LTV 🚀 💰. See more about showing the value of Support with CES: buff.ly/3OEK8Cc

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LaunchBrightly @launchbrightly

2 months ago

Let the numbers tell the story! Leverage data and analytics to showcase the key role #CustomerSupport plays as a revenue driver by identifying upsell and cross-sell opportunities through positive interactions 🌟📈. See more useful tips in our latest blog: buff.ly/3wgy97w

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LaunchBrightly @launchbrightly

2 months ago

#CustomerSupport isn't just a cost center - it is critical to business growth! One of the most important ways to show this is through its positive impact on churn. See tips on illustrating Support's key role in boosting retention and reducing churn: buff.ly/3SC41uT

LaunchBrightly retweeted
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Dennis R. Mortensen @DennisMortensen

2 months ago

Hey #CX friends: MORE ways to benefit from your @launchbrightly automated product screenshots! Export all images to -your- cloud storage for internal sharing of the latest versions with teams such as product marketing.🚀

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LaunchBrightly @launchbrightly

2 months ago

#CustomerSupport is more than just solving issues - it is key to efficient and effective onboarding! Provide concrete data and focus on the impact support makes in reducing Time to Value (TTV) to help reimagine the way Support is viewed in your org 🙌 buff.ly/3uBeO0n

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LaunchBrightly @launchbrightly

2 months ago

Reposition #CustomerSupport as the critical business driver it is! Use NPS to highlight the impact positive Support has on linking happy customers to higher retention and LTV 🚀💙 See on using NPS to change Supports perception as a mere cost center: buff.ly/49wcOoR

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LaunchBrightly @launchbrightly

2 months ago

Its time to see beyond the cost center label! #CustomerSupport is crucial role in strengthening customer relationships and fueling revenue growth. Its an indispensable part of business success. See a few tips on using #CSAT to challenge this misconception! buff.ly/48olCwo

LaunchBrightly retweeted
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Dennis R. Mortensen @DennisMortensen

3 months ago

NEW blog post on how #cx teams can independently use our Screenshot Automation Platform, without needing engineers to set up access to their App Demo Account. 🚀 * @launchbrightly for knowledge managers, technical writers and other good people! 🥰 launchbrightly.com/blog/take-scre…

LaunchBrightly retweeted
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Dennis R. Mortensen @DennisMortensen

5 months ago

Since your product screenshots are automatically generated, we invite you to specify the style to be applied. We've just added a nice gradient option for the background on @launchbrightly! 🚀

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LaunchBrightly @launchbrightly

6 months ago

What a great week on the road learning, laughing and connecting with the wonderful CX community at @elevatecx. A BIG thank you to all the great speakers for taking the time to tell your story and share your experiences and insights. Your stories are what make this event great❤️

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LaunchBrightly @launchbrightly

7 months ago

Our first #SDExpo is in the books! Thanks to all the amazing speakers for taking the time to share your insights, and a BIG thank you to Lizzie and Scott for the hard work in putting on an incredible event. Now it's off to Atlanta for more laughs and learning at @elevateCX! 🥳

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LaunchBrightly @launchbrightly

7 months ago

It’s game day! Day 1 at the linkedin.com/company/suppor… Expo 🚀. Swing by and check out our workshop on the Power of Product Visuals at 11am PST. See you soon 🥳 🙌 buff.ly/3P06g9n

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LaunchBrightly @launchbrightly

7 months ago

Our bags are packed!! And we couldn’t be more excited for our first Support Driven Expo 🎉 . Please do pop by and say hello you’ll be out there. See you soon Las Vegas 🙌 #SDexpo #CustomerSupport #CX

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