Bruce Temkin @btemkin
#HumanExperience Visionary/Speaker/Researcher & Head of @Qualtrics #XM Institute. Co-Founder of https://t.co/zhNG6W4Zrt. Views = my own. xminstitute.com Massachusetts, USA Joined February 2009-
Tweets16K
-
Followers15K
-
Following12
-
Likes4K
Yes, #AI can help with #CustomerService. But they need to be held accountable. Last week, @Delta’s AI agent lied to me about being human. So in this week’s edition of Humanity At Scale, I discuss what companies can learn from this experience. open.substack.com/pub/humanityat…
Read my full LinkedIn Post: linkedin.com/feed/update/ur… #HumanityAtScale #Leadership #Empathy #Civility #Trust #KurtGray #Outraged #Disagreement #Polarization
Check out my podcast episode: "Beyond Right and Wrong: Rethinking Moral Disagreements with Kurt Gray." 🎧 podcasts.apple.com/us/podcast/bey…
🔴 I can’t stop thinking about the murders in Minnesota. Yes, they were horrifying. But what’s haunted me isn’t just the violence—it’s what it reveals about the world we’re shaping. What kind of society are we creating if every disagreement becomes a declaration of war?
(4) Stories shape outcomes. Othello didn’t fall because of facts—he fell because of a story he chose to believe. Leaders must constantly examine the narratives they share and the ones that they buy into.
(2) Culture is what you tolerate. Iago thrives because no one calls him out. Toxicity doesn’t need permission—just silence. (3) People need to feel seen. Iago’s manipulation is driven by resentment. When people feel invisible, they’ll find other ways to matter.
🎭 We saw @othellobway last night—and it was excellent! @iamKENNYLEON’s direction places the play in a modern setting while preserving Shakespeare’s original text. I didn’t catch every word—but it didn’t matter. The emotion, pacing, and performances kept me fully engaged.
Doesn’t it feel like #trust is disappearing?!? This week's edition of Humanity At Scale, focuses on trust—not as a buzzword, but as a system of beliefs and behaviors that can either be built by design or eroded by default. open.substack.com/pub/humanityat…
In the latest Humanity At Scale #newsletter, I examine "The Anatomy of Trust." #Trust drives commitment, engagement, and advocacy, especially in times of change, and is built or broken by two questions: Can I rely on you? and Do you care about me? 👉open.substack.com/pub/humanityat…
🔥 Six Bold Thinkers. Five Big Shifts. One Human-Centric Future This week's edition of the Humanity At Scale newsletter features 6 executives and thought #leaders who will get you to rethink your #leadership. Read it👉 open.substack.com/pub/humanityat…
💡 Smart leaders aren’t know-it-alls—they’re learn-it-alls. Check out the latest episode of Humanity At Scale: Redefining Leadership Podcast featuring @LizWiseman. 🎧 Apple Podcast: bit.ly/43E2Oum 🎧 Spotify: bit.ly/3RwjqN5
Great #leaders tell less and ask more! Check out the latest episode of Humanity At Scale: Redefining Leadership Podcast, with my guest, @LizWiseman. 🎧 Apple Podcast: bit.ly/43E2Oum 🎧 Spotify: bit.ly/3RwjqN5 #leadership #multipliers
In this week's edition of my Humanity At Scale newsletter, I share... The Six Laws of #CustomerExperience. They reflect fundamental human truths—how people think, feel, and respond—and how organizations can either uplift or frustrate them. open.substack.com/pub/humanityat…
Let’s face it — #conflict is everywhere. In my Humanity At Scale: Redefining #leadership Podcast, I chat with @TaniaIsraelPhD about how #leaders can use #curiosity, #empathy, and #dialogue. Apple Podcasts: podcasts.apple.com/us/podcast/hum… Spotify: open.spotify.com/show/6McrjFegK…
Evan Kirstel #B2B #Te... @EvanKirstel
378K Followers 311K Following TV host, Podcaster, Tech influencer, content creator, Industry Expert w/600K followers, focus on #Enterprise 💻 #Cloud ☁️#5G 📡#AI 🤖#Telecom ☎️ 🔑 #Cybersec
Blake Morgan @BlakeMichelleM
14K Followers 3K Following Customer Experience keynote speaker, CX Futurist, bestselling author, host @ Modern Customer Podcast, 2 amazing kids w/@JacobM
Brian Solis @briansolis
255K Followers 4K Following Head of Global Innovation, @ServiceNow | 9x Best-Selling Author | Futurist | Keynote Speaker | Digital Anthropologist | Other Socials @BrianSolis | X's are mine
Dave Michels @DaveMichels
47K Followers 39K Following Founder of TalkingPointz. Enterprise Comms Pro. TalkingPointz Insider Report. #CX #UCaaS @NoJitter Want to converse? Find me on LI.
Annette Franz, CCXP @annettefranz
25K Followers 16K Following CEO @CXJourney Inc. | Consultant, #KeynoteSpeaker, #Author | #culture #leadership #employeeexperience #customerexperience
LeslieO @LeslieO
6K Followers 5K Following Leslie O'Flahavan: E-WRITE honcho. Plain language advocate. Writing teacher: @LI_Learning, web content, email, chat, social media. Mentor. Writer. Reader.
Jenny Dempsey @jennysuedempsey
8K Followers 7K Following Customer Experience & Community Management Freelancer | Udemy Teacher | Speaker | Writer | Furniture Flipper | Dog Lover
Dave Kellogg @Kellblog
26K Followers 6K Following Independent consultant, EIR at Balderton Capital, author of Kellblog, and co-host of The Metrics Brothers.
R “Ray” Wang 王�... @rwang0
145K Followers 101K Following @ConstellationR #CEO @DisrupTVShow 2X BestSelling Author @HarvardBiz Keynoter #Futurist Provocateur #EDM #DJ #Foodie #SVLife #TaiwaneseAm🇹🇼🇺🇸
CX-Excellence / Micha... @CxExcellence
4K Followers 3K Following Helping organisations thrive through Customer Experience, Journey Management, and Leadership Development. #CX #EX #JourneyMapping #Leadership
Aimee Lucas @Aimee_Lucas
5K Followers 3K Following A fan of sports, sunshine, wine & exceptional customer & employee experiences. Boston Girl. Domer ~ ND '93. Learning to be a dog “mom” to Ollie. CX/EX Leader.
MIT Sloan Management ... @mitsmr
243K Followers 2K Following Transforming how people lead and innovate.
CXPA @CXPA_Assoc
12K Followers 3K Following CXPA is a global non-profit organization for the customer experience profession. CXPA created the Certified Customer Experience Professional (CCXP) designation.
Nick Mehta @nrmehta
36K Followers 7K Following Startups: Gainsight (sold to Vista), LiveOffice (sold to Symantec), Chipshot (sold for parts). Boards: F5, Larridin and PubMatic. Very quirky.
Rod Mitchell @CXBunited
2K Followers 2K Following
0xPunpTrader @0xPunpTrader
1K Followers 409 Following Experimenting with new domains & dApps. I just like the tech and the chaos. DYOR always. Not a financial advisor.
Stacy Sherman ~ #Doin... @stacysherman
2K Followers 1K Following International Keynote Speaker‣Customer Experience & Influencer Marketing Expert‣LinkedIn Learning Instructor‣Host of Doing CX Right℠ Podcast (Top2% Global Rank)
Jeannie Walters @jeanniecw
13K Followers 7K Following #CX CEO @ExpInv | TEDx speaker | CCXP: Certified Customer Experience Professional | Trainer, consultant, podcaster. 20+ yrs in customer experience strategy.
Hana @Hana_ElSayyed
40K Followers 23K Following Change-maker | Top 50 Global #futureofwork Influencer 👉🏻 https://t.co/p4WNoHQoty | #HumanCapital #Skills #AI #workforce #leadership
Feyisola Maru @FeyisolaMaru
4K Followers 3K Following Customer Experience || I help brands convert their Customers into Ambassadors || Customer Relationship Management.
Froglegs McGee @13355678912g
134 Followers 2K Following
jonathan barsky @barskyboy
4 Followers 40 Following
dbeaumont_customer_fi... @dbeaumont266
0 Followers 34 Following Customer Service Is Real: Simple insights on how real customer and business experiences shape service and the feelings that follow.
XL Gan @Xiulingg
5 Followers 25 Following
Shakib Akhter Dhruba @ShakibAkhterD
5 Followers 69 Following
Fabio Grandi @aigrandi
7 Followers 425 Following
Deidre Moore @PortGirl509
3 Followers 90 Following B2B SaaS Marketing Leader | GenAI | VP, Growth Marketing at Ada
CA Akarsh @CA__Akarsh
5 Followers 83 Following
Hossain Ahmed Utsho @Hossainutsho1
1 Followers 69 Following 🎙️ Sharing voices, stories & ideas | New episodes every week | Tune in & stay inspired ✨
Sienna Schulist @schulist68363
112 Followers 3K Following
Hiver @hiverhq
6K Followers 6K Following AI-first customer service platform that is (ridiculously) easy to use.
Emmanuel Shanahan-Gre... @EGreenfeld93879
62 Followers 3K Following
Abbey Berner @AbbeyBerne96283
1 Followers 174 Following love fishing 🎣 playing games love pizza 🍕 😋 and catch fun 😀 i hate scammers so if you are one don't follow me because I will report you
MaxineMackintosh @HW2tlOydLuMY34
13 Followers 1K Following
Martin Palamarz @palamarz
501 Followers 168 Following Transforming system weaknesses into opportunities. Co-founder https://t.co/xKQ91CmsQL
Thomad David @ithomasdavid
19 Followers 641 Following 🎙️ Professional Podcast Promoter | iTunes Ranking Expert Helping podcasters grow fast & rank high 📈
Angel Panaifo @ange_pama
1 Followers 16 Following
shallot nyakato @NyakatoSha44640
0 Followers 13 Following
SheilaW @CXologist
15 Followers 105 Following Global marketer, passionate about CX. Love seeing life through different lenses, both real and metaphorical. Work at @localmeasure
InterGalactiCAT @TaraHart79201
46 Followers 2K Following ฯ Am θ ⛎ 🌞♏ ♐🌕♉⏫ ♋ #Indianamal✈#NC✈#TheBay #CA✈NC I D∅what feeds my (#INFJ) §∅Ul 🔗NSFW @galactiNASTY 🌬@TaraTalksAboutIt #BackOnHerGlowShit #hashtagtlh
ZEHUME @ZEHUME_OFFICIAL
58 Followers 1K Following Follow for the future of smart workplace identity identity tech, smart HR
Zanna's Playground @zannavanderaa
119 Followers 104 Following Bitcoin Believer. Creator free 10 week online bitcoin Journey app. Experimenting with my Open Claw assistant Jake. 👀🚀
ProjectHlar @ProjectHlar
1 Followers 116 Following A roundtable of bold product minds uncovering real gaps in tech & CX. No hype—just truth. Join the alliance. 🛡️ #ProjectHlar
Aveek Majumdar @aveekmajumdar
74 Followers 811 Following Passionate about spreading the right information and knowledge to all!
Gaby Guajardo @GabyGuajard0
1 Followers 22 Following
Datagaps Marketing @DatagapsTeam
57 Followers 699 Following Leaders in automated data testing and quality assurance, we’re transforming data management through innovative, dependable testing automation solutions.
Ed Hawkins @Zenmasterhawk
1 Followers 9 Following Strategy, Intelligence and Customer Experience Consultant. Lover of Jazz, Soccer and Family.
Lin Grensing-Pophal @LinWriter
13K Followers 8K Following Business journalist and content marketer specializing in HR, employee relations, and digital marketing. #HR #marketing #strategy #tech #smallbusiness #blogger
Advancelytics @advancelytics
1 Followers 20 Following Score every chat. Spot ghost replies. Coach with clarity. Advancelytics = AI-powered QA & insights from every support conversation. 📍 Join beta 👇
Lawrence Nwajei - The... @TheyCallMeChew
945 Followers 1K Following Chicago 📍 Career Coach and Enterprise Account Executive Author: One Step Into Spirituality - The Spiritual Habits of Millionaires
Luke O'Neill @ONeillNews
800 Followers 859 Following Executive Editor covering Customer Experience, Contact Center and Content Management topics @InformaTTGT
CommBox @GetCommbox
300 Followers 222 Following CommBox The intelligent customer interaction center for live & automated customer communication. https://t.co/83NiQfeL4i
michael cooper @UNthinkingCX
6 Followers 37 Following
Luke @lucasvangombos
24 Followers 218 Following
Marcelo Skaba @MskabaCyborg
127 Followers 432 Following GenAI first tech leader: * Transforming support and sales agent into cyborgs * Simplifying SMSC and Communication products * Cost Optimization guru
Lillian Byarugaba Adr... @AdrikoLillian
1K Followers 2K Following Chief Executive Officer - @FIDA_Uganda |Women's Rights Activist| Mentor| Mother
Laryssa Boyko, MPH @laryssaboyko
361 Followers 2K Following Public health brain 🧠 | Patient experience heart 💛 | CX strategist
Joe McGlinchey @JoeFame22
0 Followers 9 Following
John Leh @JohnLeh
9K Followers 10K Following CEO/Lead Analyst https://t.co/QYzttLsdn7 (@TalentedLearn). #Learning #tech consultant/blogger focused on extended enterprise. Love literature, lifelong learning
Dr. Tania Israel @TaniaIsraelPhD
2K Followers 3K Following Professor, 3X TEDx speaker, and Author #FacingTheFracture. Distressed about politics? This book can help👇
unfuckingyourcx @unfuckingyourcx
4 Followers 154 Following Your NPS is a liar. Your CX strategy is a vanity project. We’re here to unf*ck it. | Newsletter. Podcast. Frameworks that drive revenue.
Brett Rush @brettrush
487 Followers 43 Following Transforming customer experiences for growing B2B companies. #customerSupport #customerExperience #cxStrategy
Experience Matters @Xperiencematrs
6 Followers 11 Following We're a startup specializing in customer experience training, tech, and consulting, helping brands create meaningful moments and build lasting customer loyalty
Ryan Smith @RyanQualtrics
120K Followers 475 Following Founder @Qualtrics, Chairman/CEO Smith Ent. Group (SEG), @UtahJazz, @UtahMammoth, @Halo_fund, @BYU, 5 ninjas, 1 amazing wife “I’ll go where you want me to go”
Aimee Lucas @Aimee_Lucas
5K Followers 3K Following A fan of sports, sunshine, wine & exceptional customer & employee experiences. Boston Girl. Domer ~ ND '93. Learning to be a dog “mom” to Ollie. CX/EX Leader.
CXPA @CXPA_Assoc
12K Followers 3K Following CXPA is a global non-profit organization for the customer experience profession. CXPA created the Certified Customer Experience Professional (CCXP) designation.
Democratic Wins Media @DemocraticWins
786K Followers 1K Following Keeping Score of Democrats’ wins. Highlighting the future of the Democratic Party. The largest online community supporting Democratic candidates and causes.
Trịnh vân khánh @Trnhvnkhnh44516
11 Followers 156 Following
Heather Mackeen @hmac444
706 Followers 1K Following Proud GoC Public Servant 🇨🇦 A/Executive Director - Transport Canada #Transformation #ChangeManagement #DigitalDelivery #GCDigital
Emily Temkin @emilytemkin
129 Followers 66 Following Here to lurk not tweet. Reality TV & sweatpants enthusiast.
Isabelle Zdatny @IsabelleZdatny
72 Followers 688 Following XM Catalyst at @XM_Institute (née Temkin Group). CCXP. XMP.
Luke Williams @LukeWilliamsCX
2K Followers 3K Following NYT + USA Today Bestseller. Global thought leader #customerexperience science + practice. #CX #Strategy #analytics (views+data = mine) (problems = yours)
Qualtrics XM Institut... @XM_Institute
5K Followers 43 Following Temkin Group has joined @Qualtrics to create the Qualtrics XM Institute, the go-to resource for everything XM. Register for the XM Journal: https://t.co/A5tu5ITssA
Emma Tamar Goldstein @etgoldst
788 Followers 2K Following Now: @middleseatco Before: @civisanalytics @ewarren @martyjwalsh @devalpatrick Always: @dunkindonutsYou might like
