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Help Scout @helpscout

📧 More powerful than regular email, but just as simple. See how it works 👉 https://t.co/wuS5WjzQGj or try for free 👉 https://t.co/ZKhQgshtzc helpscout.com 🌎 Everywhere Joined July 2010
  • Tweets
    20K
  • Followers
    12K
  • Following
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Help Scout @helpscout

12 hours ago

Help Scout has long been in your inbox & your browser… finally, it’s your ears’ turn! In 🚨3 DAYS🚨 tune in for episode 1 of The Supportive Podcast, a new show from @mrpatto. Get a healthy dose of CX insights, tips, expert advice, and a bit of fun. The countdown is on.

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Help Scout @helpscout

4 days ago

Have you ever wondered what the difference between “help desk” and “service desk” software is? The main difference has to do with the focus of each solution: Help desks focus on the needs of the user; service desks focus on the needs of the business. bit.ly/4bbsH5c

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Help Scout @helpscout

5 days ago

Looking for ways to increase customer satisfaction? Here are a few things to try: Personalize the customer experience Deliver outstanding service Engage with customers Use surveys effectively Act on reporting data Have any go-to tips? We want to hear 'em! ↓

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Help Scout @helpscout

7 days ago

Are you the kind of person who wants to know how things are done behind the scenes? Luckily, Help Scout has a whole blog category for that: bit.ly/3Qa0lQA

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Help Scout @helpscout

a week ago

What is accessibility and why should you care about it when building tech products? JavaScript Engineer, Jakub Janczyk, answers these questions (and more) in his new article “Accessibility First is the New Mobile First”: bit.ly/44ador2

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Help Scout @helpscout

2 weeks ago

“These newsletters are hilarious and insightful, and I look forward to reading them when they hit my inbox!” — One more happy recipient of our weekly newsletter, The Supportive. For anyone interested in customer-centric business, sign up here: bit.ly/3vG494T

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Help Scout @helpscout

2 weeks ago

Fast food has been around for a long time. Convenience is worth a lot, even at the cost of quality. The same is true for support — a decent answer now might be worth more than a comprehensive answer in days. Can we learn something from ancient fast food? bit.ly/3lH1e3E

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Help Scout @helpscout

2 weeks ago

In this next season of support, where AI will make the customer service landscape more competitive, what kinds of skills should support teams be developing? Chrissy, a technical support specialist at Help Scout, gives her take here: bit.ly/3W0vd9T

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Help Scout @helpscout

2 weeks ago

What #CustomerExperience KPIs does your company track? If you’re looking for ideas, we have some inspiration on the blog: bit.ly/4aC0YdW

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Help Scout @helpscout

3 weeks ago

Which one of these best describes your queue today?

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Help Scout @helpscout

3 weeks ago

There are several approaches to the software development process that prompt us to focus on specific priorities over others. But which one is best? Help Scout engineer Jakub Janczyk recently shared his take on the blog: helpscout.com/blog/accessibi…

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Help Scout @helpscout

3 weeks ago

When you need help from a company, which customer support channel is your first choice?

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Help Scout @helpscout

3 weeks ago

While it’s a good idea to give your team room to go off script in their conversations with customers, it makes sense to have guidelines for creating templated responses that your entire team will use. Check out our saved reply dos and don’ts below: helpscout.com/blog/help-scou…

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Help Scout @helpscout

4 weeks ago

Looking for your next customer support role? We’ve got 7 Customer Service Resume Examples + Best Practices to help you get noticed in those increasingly competitive application processes: helpscout.com/blog/customer-…

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Help Scout @helpscout

4 weeks ago

We’re big on personalized support, but there’s definitely a time and place for a templated response — what we at Help Scout call a Saved Reply. Learn how our support team uses Saved Replies in the latest edition of Help Scout Using Help Scout: helpscout.com/blog/help-scou…

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Help Scout @helpscout

4 weeks ago

William Chaloner counterfeited coins and banknotes, sold snake oil, and was living it up until Isaac Newton caught him. How does any of this relate to customer service? Let’s see: helpscout.com/blog/catch-me-…

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Help Scout @helpscout

4 weeks ago

The company you work for is not in any real way a “family,” but it is full of relationships internally, and outwardly with your customers. You can, and should, work to improve those relationships: helpscout.com/blog/building-…

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Help Scout @helpscout

4 weeks ago

If you’ve ever wondered what it’s like to be a customer success manager (CSM) or are thinking about making a career jump, this post has everything you need to know: helpscout.com/blog/customer-…

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Help Scout @helpscout

4 weeks ago

Best practices for crafting a compelling cold email template: - Understand your audience - Make room for personalization - Optimize the subject line - Use social proof - Include a strategic CTA More tips and some templates to get you started on the blog: helpscout.com/blog/cold-emai…

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Help Scout @helpscout

a month ago

As Meatloaf didn’t say, "I would do anything for customers, but I won’t do that." What requests from customers have you had to say no to?

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