Customer Experience @CustExpNews
All the Latest Customer Experience News cxleadership.org Joined May 2012-
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We reveal the value of market research and how it can benefit your organisation bit.ly/2toEaLh #marketresearch
The top UK brands for customer service revealed bit.ly/2KQCqp5 #CX
4 ways to increase customer service survey response rates bit.ly/2Kp8qAV #CX
This has been our philosophy from the very beginning when creating a powerful data visualisation tool to help organisations achieve impeccable results bit.ly/2mI3KZ5 #BigData
Companies with poor customer experience are putting £107 billion at risk bit.ly/2MXDENw #CX
Choosing the right type of analysis for your market research bit.ly/2lsHEc2 #CX
What's the value of market research and how can it benefit your organisation? bit.ly/2toEaLh #marketresearch
A Marketers quick guide to delivering perfect Customer Experience bit.ly/2sCVxIL #CX
We are looking for an experienced Lead Product Tester to join our busy team working on the delivery of our flagship product! Interested? Apply here lnkd.in/dbfZ4TY
5 best practices to avoid survey fatigue bit.ly/2JAhmTE #CX
Our software has been designed with #CX professionals in mind bit.ly/2mI3KZ5
What level of emotional engagement with customers are you at? bit.ly/2HhBPH8 #CX
Did you catch our paper on the 6 ways marketers can significantly improve the Customer Experience? bit.ly/2IE9wrY #CX
What does the future hold for surveys? Click for full video bit.ly/2J9eBrA #CX
6 ways marketers can significantly improve the Customer Experience bit.ly/2IE9wrY #CX
Can you put a price of good Customer Experience? bit.ly/2s0KVCj #CX
We've introduced some exciting new features to our software this month! Start transforming your data today to help deliver winning customer experiences bit.ly/2rJhcO0 #CX
Cost centre or profit driver? Customer Experience and ROI bit.ly/2KXJJbL
Hints & tips to keep your customers coming back, every time bit.ly/2H5K0rr #CX
How can organisations become relationship centric? bit.ly/2wAqKkr
Jeannie Walters @jeanniecw
13K Followers 8K Following #CX CEO @ExpInv | TEDx speaker | CCXP: Certified Customer Experience Professional | Trainer, consultant, podcaster. 20+ yrs in customer experience strategy.
Bob Thompson @Bob_Thompson
9K Followers 3K Following CustomerThink founder and global evangelist for customer-centric business.
Josh Liebman @Joshua_Liebman
2K Followers 4K Following Obsessed with the guest experience | 🎙Co-Host of the @AttractionPros Podcast | Author of The Hospitality Mentality
Liveops @Liveops
8K Followers 3K Following Delivering better #CX with the right talent at the right time. Connect with us to find out how VirtualFlex can help build your brand with every interaction.
Intelligent Purpose @CustomerPurpose
2K Followers 1K Following I enable business leaders to delight their customers by creating customer experiences that turn their competitors green with envy -Unlock your brands potential
Luis Botero @lfboteroc
2K Followers 863 Following Experto en servicio al cliente, consultor, escritor y conferencista. CEO de CSM Tecnología. Apasionado por el emprendimiento y los pequeños empresarios
Tanuj Diwan, Co-Found.. @tanujdiwan
2K Followers 1K Following Managing Director @SurveySensum | #CX Enthusiast | #VoiceofCustomer | Work with Automotive, Insurance & Healthcare Sectors to Improve Customer Satisfaction
Joanna @Joanna_Fraczekk
1 Followers 45 Following
João M. N. Pereira @jmnovellino
57 Followers 119 Following
Damance Consulting @DamanceConsult
16 Followers 113 Following
Odin CX Consultancy @cx_odin
261 Followers 2K Following From enhancing and streamlining internal processes to creating easy feel good touch points, we enhance the full journey your customers have with your business
Fatih @FatihTn26
8 Followers 106 Following
Ekpe Ikpokot @essien_ukpong
39 Followers 90 Following
E! -Thousand - Sea @emyl03
82 Followers 699 Following
Elisabetta T. @ElisabettaT1
18 Followers 350 Following every day is a new beginning and happiness is a great habit to cultivate ...
Eric Sundelin @EricSundelin
104 Followers 790 Following
Arttu R. @R2Swede
67 Followers 162 Following Founder @ Viral CX | MBA | Customer Experience Innovator.
Cristian Cabrera @CabConsultingNL
317 Followers 2K Following Helping Start-Ups Build Foundational Success in Customer Service
M A N Z O O R @manzoor__777
17 Followers 102 Following
Edwin de Lange @edwindelange_sa
312 Followers 1K Following CX Master /Mentor, Marketing, media and advertising specialist who loves trends, innovation, consumer behaviour by people watching and horses!
яσdяigσ 🇦🇷 .. @kuncordobes
2K Followers 2K Following Made in 🇦🇷 thinking 🌎 Well, dawn is for lovers and bakers. ₿ ⚡[email protected]
MarOr🇮🇹🇮🇹.. @MarioOrlan89983
7 Followers 92 Following La passione per Mamma Aeronautica non muore mai, quella per lo Sport ed il Trail running mi aiuta nella vita, ed è nel mio lavoro che trovo soddisfazione! 🇮🇹
Stéph @StefLepeltier
6 Followers 201 Following
Joshua Ngala @JoshuaNgala
3K Followers 3K Following Writing my first Novel. Columnist. I transform bland brands into captivating stories. Let's make yours epic! #Storytelling #WritingCommunity
vluo @vluo
80 Followers 143 Following
Mildred @MildredMierC
444 Followers 524 Following Buscando noticias interesantes me sumergí en este mundo virtual.
Hayley Molloy @HayleyMolloyUK
9 Followers 21 Following Customer obsessed - on the hunt for innovative ways to create amazing experiences but truth-teller of the worst of the worst.
Elvi @elvi_cc
40 Followers 365 Following
Elite Rapport @EliteRapport
3 Followers 10 Following
eva alvarez asua @eva_alvarezasua
20 Followers 142 Following
Paweł Anyszewski @PawelAnyszewski
158 Followers 740 Following Rzecznik Klienta PKO Bank Polski, Director of Marketing and Public Relations, CMO, Franchising, ekspert ds. przedsiębiorczości
Eze @ezequielmdp
58 Followers 729 Following
Ethos.👨🏻💻.. @loungebereich
1K Followers 913 Following Netizen. Faxfluencer. Nach Diktat verreist. RTs views my own, no endorsement. Always.
Shannon Harrison @SearchableShan
780 Followers 5K Following Digital Recruiter at @Searchabilityau I specialise in placing Digital, eCommerce and Design candidates into exciting roles across Australia +61 2 8877 8737
Christian Liechti Men.. @businesslenny
223 Followers 821 Following new work in banking and healthcare I employee experience I talentscout I mentor I coach I enabler I jobcrafting I LEGO Serious Play I sanatecum I bankcrafer
Judyta Szulc @JudytaSzulc
5 Followers 28 Following
Seba Albrisi @SebaAlbrisi
99 Followers 530 Following Ingeniero. Profe en la UNC. Director @TelemercadoAR.Director https://t.co/SRmPEcieVw, Vice Presidente @CACC_arg, @CVLacarolina, Músico, Hincha de Belgrano.
Ali Rammal @AliRamm55194572
6 Followers 39 Following
TribYou @TribYouTAG
241 Followers 2K Following Forniamo soluzioni personalizzate di CRM, Digital Marketing, Project Management e Business Management
Marco Houthuijzen CCX.. @HouthuijzenMP
235 Followers 389 Following Chief Experience Officer | Communication | Networker | Whisky Ambassador | Learning | Education | Leadership | Innovation | Growth | Innovation | EdTech
BossLady @AngieMasudio
112 Followers 362 Following Seasoned Insurer, CX manager, Entrepreneur, Momager, Loves Soccer. Live and Let Die🙏
Mau Baldi @mau_baldi
43 Followers 184 Following
Ashutosh Semwal @ashutoshsemwal
67 Followers 192 Following Digital marketer passionate about driving growth through effective strategies and engaging content. Let's connect and take your brand to the next level!
Nic Streatfeild @nicstreatfeild
900 Followers 3K Following CEO @GovMetric - public service Citizen Experience #CitX advocate - helping good people do good stuff better #VictimSatisfaction #TSMs #VoC #failuredemand
GovMetric @GovMetric
990 Followers 5K Following Customer engagement solutions built for the public sector.
Jeanna Andres-Trujill.. @jeannatru624
53 Followers 811 Following
Haley Matthiesen @haleyconsumerCX
7 Followers 35 Following Retail focused and passionate about consumer behavior, marketing, and the customer experience. #customercentric #retailoptimist
Scott Teeple @m2mscott
9 Followers 95 Following
Taru @Taru55828949
348 Followers 2K Following
Ioana Popa @ioanamivan
214 Followers 880 Following
Christina McAllister @christinamcal_
129 Followers 203 Following Just a @Forrester Analyst thinking about the intersection of humans and AI in the contact center …oh, and probably dogs 🐶 // my views are my own
Shep Hyken @Hyken
109K Followers 14K Following Customer Service and Experience Expert | Keynote Speaker | NYT Bestselling Author | Shep helps companies deliver AMAZING customer service experiences!
MyCustomer @MyCustomer
13K Followers 6K Following The world's leading resource for customer experience and service professionals
Jeannie Walters @jeanniecw
13K Followers 8K Following #CX CEO @ExpInv | TEDx speaker | CCXP: Certified Customer Experience Professional | Trainer, consultant, podcaster. 20+ yrs in customer experience strategy.
Bob Thompson @Bob_Thompson
9K Followers 3K Following CustomerThink founder and global evangelist for customer-centric business.
Adrian Swinscoe @adrianswinscoe
8K Followers 2K Following Customer Experience. eXperience Leadership. Advisor. Speaker. Best-Selling Author (How To Wow, Punk CX and now Punk XL). @Forbes contributor. Aspirant Punk CXer
Tom Peters @tom_peters
179K Followers 10K Following Extreme Humanism/Don’t get leaders who don’t get it that Job #1 is helping others grow/Design that inspires in everything we do/More women in charge/Navy Seabee
CXO experience @Cxo_com
85 Followers 199 Following Experientialists. Listeners. World changers. We follow and amplify thought leaders who are defining our human+digital experiences of the future.
CX Journey™ @CXJourney
14K Followers 8K Following Helping companies put the "customer" in #customerexperience | global #CX #consulting firm focused on #strategy #employeeexperience #culture
Fat Customer @FatCustomer
1K Followers 516 Following A customer-centric publication: our vision and stories about optimizing #custserv #custexp and customer relations
Maru/Syngro @Syngro
1K Followers 1K Following Our leading customer experience software enables B2B and B2C companies to increase customer loyalty, advocacy and spend. Say hi!
UKDXAwards @UKDXAwards
2K Followers 42 Following Recognising the delivery of exceptional #CustomerExperience through #Digital Media & Channels. Follow us for the latest Awards and #digital news! #DXA19
UKCXAwards @UKCXAwards
3K Followers 41 Following The UK Customer Experience Awards celebrate and promote excellence in customer experience. Follow us for the latest Awards and #CX news and updates!
aura Corporation @auraCorporation
379 Followers 1K Following Market-leading #CEM business harvesting #Customer #opinion through: #MarketResearch #Data #Insight #CX Platforms #Solutions #MysteryShopping #Ratings #Reviews
Andy Fromm @andyfromm
474 Followers 555 Following passionate about customer experience, employee engagement and innovation. Proud father of three crazy boys. Student
Qualtrics XM Institut.. @XM_Institute
5K Followers 46 Following Temkin Group has joined @Qualtrics to create the Qualtrics XM Institute, the go-to resource for everything XM. Register for the XM Journal: https://t.co/A5tu5ITssA
Maru/ @themarugroup
780 Followers 655 Following The experience & insights platform #CX leading insights #software & advisory services. #NA | #UK | #LatAm.🌎 #mrx
Frank Kumli @frankkumli
13K Followers 11K Following Shaping the Future: Future-Thinking, Strategy and Innovation!
Adriana Cavallo @adrianaccav
936 Followers 2K Following Head of Customer Experience (APAC) at @BGLdot. Coffee addict, passionate about #innovation & loves inspirational quotes! My views are my own.
Buckley Barlow @BuckleyBarlow
12K Followers 1K Following Drip coffee, cappuccino, whatever. Food in 🇮🇹. Lakes in 🇨🇭. Beaches in 🇯🇲. Rocky Mountains in 🇺🇸. In order to move others, I must be moved.
Miriam Sch. @MiriESch
89 Followers 97 Following
Mayank Sharma @mayanksharma_9
44 Followers 265 Following #Entrepreneur, #Socialmedia Expert, Customer Experience futurist,#Chatbot developer, Traveller & Founder of #CustomerExperience Management Company - #odyns
Chuck Hart @hart_chuck
252 Followers 1K Following Customer Experience / Coach | Chicago Sports / Personal Finance | Family
Charles Pascalar @cpascalar
121K Followers 8K Following Author. NASCAR Champion. Forbes Top 100 Mktg Minds. TV Show Dallas. Tonight Show writer. Views=own. #USF One book for kids https://t.co/nY8GwzOmag
Demetria Gilkey @demetriagilkey
1K Followers 1K Following Author I Speaker I 🖊 Certified Christian Life Coach I Hairstylist I🙏🏾 Living by Philippians 4:13 I AKA🩷💚
Mark Johnson @MJohnsonLoyalty
136K Followers 103K Following CEO & CMO Loyalty360 - https://t.co/TLTn4s6Ds1. Loyalty360 is the association for customer loyalty.
Ciara @Innismacca
185 Followers 777 Following #lougherne #nature #poetry #shades #pineapple #bluesrock views expressed are my own!
Mark Allison @markjallison
134 Followers 244 Following Making the most of Living in an Experience Economy!
Sucharita Kodali @smulpuru
13K Followers 3K Following Retail analyst @Forrester, a technology research firm. Comments and views are my own. More posts on LinkedIn.
Peter Sheldon 🛒 �.. @peter_sheldon
5K Followers 2K Following VP Strategy & Business Development @xdelivery_ai - Former commerce lead @Adobe and commerce technology analyst @forrester. eCommerce #geek.
CXMWorld @CXMWorld
4K Followers 2K Following The latest #CustomerExperience best practices, news and research. Brought to you by @SimplerMediaGrp, the publishers of @CMSWire and @GetReworked.
Loyalty360 @Loyalty360
187K Followers 144K Following Loyalty360 is the association for brands & suppliers focused on customer/brand loyalty, customer experience & engagement. Visit us @ https://t.co/bpqssupnTX
dJb @dbomphrey
80 Followers 139 Following
Lynn Stott @vividthink
117 Followers 150 Following customer experience strategy & design. vision & org ecosystem. tackle gnarly problems with design thinking. service design. service profit chain.
Jason A. Huffman @jasonhuffman
263 Followers 276 Following SVP, Director of Customer Experience @Atlantic_Union. CX fanatic, UVA alum, OBX lover, political junkie and dad. And thoughts here are my own.
Michael Cowen @michael_cowen
1K Followers 90 Following Solving value-specific AI challenges with high-agency teams! Global CEO and Co-Founder at https://t.co/38Y8Yzdvqf
Sean Risebrow @seanrisebrow
517 Followers 434 Following Lincoln City fan, Brighton season ticket holder and supporter. Retired and chilling.
Service Essentials @SvcEssentials
261 Followers 308 Following Workshops in Customer Experience Management. University of Victoria professor - marketing, management, communications.
Melissa Mahoney @mhmahoney
1K Followers 1K Following EVP @v2comms, climate tech practice lead; corporate communications, PR, brand, social, crisis management, tech, VC. Mom of T1D. Opinions are my own.
Daniel Levy @daniellevy1
2K Followers 2K Following Partner @AccountsProUK | Global Community Builder @JewsInTech | Executive Director of @JhiveUK | Former Experiential Retail-Tech Co-founder & CEO @Streetlike
Andrew J Hancock @andrewjhancock
536 Followers 91 Following Delivering business success through experience by removing risk and complexity
Terry Golesworthy @TerryCRG
2K Followers 2K Following The Customer Respect Group. Focused on the consumer online experience for insurance industry. Cover all aspect of web & social media. BHAFC supporter
Jen Reyna @Jen_Reyna
906 Followers 444 Following Customer experience enthusiast. Schluter gal. Food and wine lover. I like to know what's going on, and I've got an opinion.
Cincom Systems @Cincom
2K Followers 1K Following Insight & perspective on business technology from the CPQ, ERP and enterprise software innovators at Cincom.
Kevin Stirtz @kevinstirtz
1K Followers 106 Following "Your life is not measured by what the world puts at your doorstep each morning. It's measured by what you do with it."
Chris Rainey @chris_rainey
3K Followers 3K Following Writer, speaker, digital strategist motivating & helping others understand how a healthy life can create a healthy career. #health, #career #wellness #fitness
David Ian Gray @DavidIanGray
4K Followers 3K Following Growth & retail market strategies via DIG360. Co-host of a Retail podcast. Retail trends, change, tech, sustainability, quirky thinking of others.
SoulFish @mysoulfish
2K Followers 440 Following Many are experiencing an Awakening in their Consciousness. Uncover who you're meant to be. Energy Healing, Life Coaching & Teachings in Practical Spirituality.
George Ward @ShopMktgGeorge
4K Followers 5K Following Advertising Sales - Chestnut Hill Local https://t.co/ou3W6XrET4
Nishadha Silva @RumblingLankan
2K Followers 159 Following Internet marketer/SEO consultant with 12 years of experience. Currently, @creately, helping people visualize ideas, plans and processes easily & efficiently
Lauren Bernstein @healthyurbanite
3K Followers 3K Following Food, travel, business & healthy living Passionista. Customer experience, reputation & social media expert. Seattle real estate. @riotoforange owner.
Michael Hinshaw @MichaelHinshaw
10K Followers 1K Following President @McorpCX. Customer experience strategist, author, speaker. Multiple "Global CX Leader" lists. Traveler, skier, mountain biker, family man. #CX #CXM
Twellow Directory @twellow
64K Followers 14K Following Official updates from the Twitter directory service, from the producers of http://t.co/cgcjDyvh
Customer Service Lab @custservlab
382 Followers 503 Following Customer service online software for small businesses http://t.co/U096qn9j2S http://t.co/WRmRNwFrvm
Collin @Customer_Cloud
987 Followers 2K Following Focused on #SDN #Virtualization #CloudSecurity #Australia #AustCyber #Security #AdvancedThreat #APT #DynamicSecurity #Malware #Sandbox #EDR
Customer Service SA @SACustomer
910 Followers 888 Following Is Customer Service extinct in South Africa? Let's be the change we want to see in our phenomenal country! Share your experiences and lets make a difference.The Plea To Think Of Respondents As People Not Sample. via @GrenvilleAndrew linkedin.com/pulse/plea-thi… #mrx #sample #insights
A Course Correction for Conjoint Analysis via @InnovateMR #mrx info.marumatchbox.com/acton/sp/36216…
Maru/Blue opens in the UK. Welcome to Paul Williams. research-live.com/article/news/m… #mrx
TV Is On The Cusp Of Radical Reinvention. #mrx #media #entertainment #hbo info.marumatchbox.com/acton/sp/36216…
cxm.world/quality-pillar… Quality: The Pillar of Customer Experience #customerfeedback #customer-journey
DIY surveys are quick and easy to set-up, but what about the questions? We give you our top tips on getting the best out of your research. ow.ly/fZ6n30ksyPC #mrx
To scale the #CX function businesses need a group of motivated people capable of evolving the experience, enablers and culture.⠀ #innovation #businesstransformation #customerexperience #servicemanagement #organisationalchange #employeeengagement #companyculture
As we head into the summer, make sure you don't miss any of our thought leadership articles. Subscribe to our blog today. #NewMR #mrx #MarketResearch #insights info.marumatchbox.com/acton/sp/36216…
Businesses lose $75 Billion every year due to poor customer service, according to a new survey by @NewVoiceMedia. They feel underappreciated when they can't get help quickly. @Hyken explains what this new study means for CX: zappix.com/resources/news/
Sign up to our newsletter for exclusive Customer Experience news each week! bit.ly/2odWt46 #CX
The latest EXP Focus Weekly! jamiempopp.wixsite.com/experience/exp… Thanks to @CustExpNews @CX_Network @jayacunzo
#MarketingProf Markus Giesler seems to have a cool new robo-TA for his Customer Experience Design class. You can ask #Alexa anything! @amazon #ai #cx18 x.com/drgiesler/stat…
#Alexa has some cool news about MKTG 6800: Customer Experience Design @YorkUniversity @SchulichSchool @YorkUPresident @amazon @amazonecho #ai #cx18
Are you a master of Customer Experience? Take our quiz at the end of the blog to find out! bit.ly/2HdyWIX
Too many companies don’t think enough about the internal customer. It’s this simple: Treat employees the way you want your customer treated – maybe even better. What’s happening on the inside is being felt on the outside by the customer.
Break down data silos to get to the heart of what your customers are saying bit.ly/2GUMOL8 #CX
“Not everything that can be counted counts. And not everything that counts can be counted.” - William Bruce Cameron
AIRLINE NEWS: Longer Flights Have Hong Kong Airlines Rethinking Customer Experience bit.ly/153PlqY
In other customer experience software news ... ow.ly/jrcf30jf36I #customerexperience
SHOULD WE TALK ABOUT FEELINGS? 🤷 ROCKSTAR CX 🤘 – @JDODKINS and @annettefranz - Using journey maps for real #CustExp change. Full episode here: lnkd.in/gbnReuA Get 3 free chapters of ‘Put Your Customers Second’: bit.ly/3freepycs #cx #rockstarcx
MAPCO Turns to Technology Upgrades to Modernize Customer Experience buff.ly/2q0oQD3 @MAPCOMart @gilbarcoinc #mapco #gilbarco #technology #retailtech #cstore #fuels
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