DoingCXRight--UPDATE: Go to ➡️ @StacySherman @doingcxright
Differentiating Brands + Fueling Success through AUTHENTIC #Employee + #Customer EXPERIENCES. Posting from new Twitter location: @stacysherman doingcxright.com United States Joined September 2017-
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I talk a lot about “surprise & delight” as part of #CX best practices. Today is my day for a WOW moment, as I received new #leadership book from mystery person. It looks good. I’ll read+ #PayItForward @franklincovey #DoingCXRight #customerloyalty #CustomerExperience
Never underestimate #customer intelligence. People know when companies are claiming to be #customer-centric but are actually “checking a box.” Are you #DoingCXRight? wp.me/p96U0h-20w #VoC #CX #customerExperience
@jamal_kamal_ @Uber I change the photo so that individual is not identified in any way, but that the concept is clear about CX best practices. That was my only intention.
If you want a high #customersatisfaction rating, do NOT use the phone while servicing #customers. My Uber driver spent the entire ride talking to someone. 📱Weird #customerexperience #custexp #cx #DoingCXRight matters.
@Sephora is Brilliant. #Employees can see which #Customers want help by color of chosen #Shoppingcart. Thank you to my daughter who brought this fantastic #CX example to my attention. @lindseybsherman knows all about #DoingCXRight #CustomerExperience #CustExp #Customerservice
I bet bank achieves higher #customersatisfaction because that’s what inevitably happens when #employees are happy. There’s a direct correlation. @BankofAmerica Is #DoingCXRight ow.ly/HLCB30pPWlE
As #holidayshopping begins, it's important for companies to create return policies that are #customercentric. It impacts buying decisions. Learn & apply #omnichannel best practices: ow.ly/UVPU50wV0Vl #DoingCXRight #Retail #CX #custexp #customerexperience @optoroinc
@toister I always want a human experience vs robot.
#DoingCXRight is about connecting with people, not bombarding with REPEAT messages. It’s a sure way to get people to unsubscribe, disconnect, etc. P.S. If I don’t respond the first time, it’s a sign. #DigitalMarketing #cx #custexp #customerexperience #socialmediamarketing
@Hyken Very true. In fact I believe we should all walk through life with no expectations. Everything is a 🎁
❤️episode where @Hyken& @annettefranz discuss important #CX topics. I 💯 agree. Make decisions based on understanding #customer impacts. $5 customer isn’t same as $500. When raising prices, explain why. Give warning. Set expectations +++ #DoingCXRight ow.ly/qAnT30pMGVD
Is #NPS Right For You? Interesting perspective from @maxieschmidt ow.ly/lhqR50wVbCr. Read more about "The Dubious Management Fad Sweeping Corporate America" & my views about the @WSJ article: ow.ly/QLB950wVbCq #DoingCXRight @CRM #customerexperience #Custexp #CX
I’ve spent 20 years in #Sales, #Marketing & #CustomerExperience roles. It used to be very separate functions, but now it is clearly intertwined! Great article @Hyken bit.ly/2lyEgj8 #CX #CMO #CXO #Leadership
Creating a #customer-centric culture doesn't happen automatically. There's no magic wand, yet there are proven techniques. @CustomerIsFirst shares an effective approach ow.ly/I4wQ50wTKsD. Read more about "What #CX Leaders Do In Common" ow.ly/SmTG50wTKYZ #DoingCXRight
@starbucks is reducing the LEVEL OF EFFORT and creating more CONVENIENCE for #customers to get their ☕️ products. That’s what I call #DoingCXRight #customerexperience #cx #custexp
DoingCXRight--UPDATE: Go to ➡️ @StacySherman retweeted
People impact our lives & don’t always know it. Thank you @annettefranz for your authentic advice & guidance as I was launching DoingCXRight.com in 2017. I’m STILL grateful, and love your articles. #CXJourney
How much do you focus on #EmployeeExperience? Are you measuring #EX as much as #CX? Resharing an informative article by guest post @annettefranz #DoingCXRight wp.me/p96U0h-1o8
@billquiseng Thank you Bill for sharing my article. Let’s keep the conversations going on the great debate.
@starbucks is reducing the LEVEL OF EFFORT and creating better EXPERIENCES for #customers to get their products. It’s what I call #DoingCXRight #customerexperience #cx #custexp
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