Ben Tiggelaar 🟠 @bentigg
Learn how to acquire, grow, and invest in cash-flowing SMBs | Bought healthcare biz at 26, grew 8x by 31 | Subscribe to the SMB Scoop weekly newsletter bentigg.beehiiv.com/subscribe Join 8500 SMB entrepreneurs ⬇️ Joined April 2009-
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I’m rolling out an IT and security audit diligence solution for searchers/sponsors under LOI or who have closed in the last 3 months. Will be doing first 5 for free (I own and operate a managed IT service business) Skipping IT diligence is a bad idea: -Searcher I know…
Who wants a head start on building their legacy family? I'm looking for advance readers for my book ('Family Capital: The Manifesto') to give me feedback. Easy process - Google Docs, add comments as you think of them - and if it works for you I'd love to talk afterwards to…
Automation experts: there are so many things I want to automate. Help me. Ex: I own an IT managed services company providing fully managed IT to small and med sized businesses. I want to monitor for new public job listings in my service area for companies hiring an IT…
Once you have a platform operating business, companies that were too small to pursue are now really attractive. It can help you scale faster, expand capabilities, create huge value $400K EBITDA add-on? Heck yes! How has your perspective changed once you have a platform?
My friend does one time placements for global staffing in the Philippines. For compliance and risk reduction reasons a customer wants the staffing model (no placement fee) and to pay all taxes and healthcare in a 100% compliant way. Is there a software or service to do this?
Self funded searchers, I have a proposal as an investor: Let’s assume market is 2.0x self funded step up I’ll give you a 1.5x step up if you give me my investment and the pref back to me in 1 year or less If you don’t, I get 2.5x step up Would you take this?
Two business things that are now clear to me: 1. Most businesses taste like chicken. Value = people, customers, process 2. ‘Industry experience’ is not necessary when you’re buying a biz. In fact, I think it can be a superpower to not have the baggage of history or industry
United Healthcare billing and payment systems were taken down in one of the most devastating cyberattacks in history last month. This is the canary in the coal mine. A fortune 100 company, UHC is the largest clearinghouse for insurance and billing payments in the US. They were…
Let's talk account management. Who has a biz model where you need account managers? -How many customers do they manage? -how do you comp them? -is your current model working for you?
As a new owner of a managed IT services company, what's become clear is: most small & medium businesses out there are wildly unprotected and exposed No endpoint protection, no active monitoring, no internal training, no plan/strategy, inadequate antivirus...scary
Been thinking about my role as CEO at an SMB…to me it boils down to: -create vision and culture -hire more good & great people, coach good into great, eject bad -remove roadblocks -focus on big swings that will transform the business CEOs/owners: what’s your role look like?
Rental property owners: How do you track for accounting/payments? More curious about your process more than anything Ex: had a bunch of venmo payments to contractors, now have to go back and manually find them. Paid some stuff in cash. Paid some via zelle. Paid on CC for some.
Is 'bad debt' expense a legitimate EBITDA addback?
That feeling you get when you read through a CIM in its entirety...and it's still unclear to you what the business actually does
Anyone have any Spain ETA / search fund / private equity / X connections who I should seek out while there? Planning a trip…
Someone refers you an awesome hire, with no expectation of anything in term You want to tell them how much it’s appreciated through a gift What do you get them? How much do you spend?
Wow. Huge shakeup in the real estate commission model starting in July. Let’s deep dive and make some predictions. MLS sellers no longer will be allowed to disclose a buyers commission. Buyer agents will now have to negotiate directly with the buyer instead of getting paid by…
Tell me your last deal/acquisition attempt that died and why? Mine: seller said I asked for too much detail about the EBITDA adjustments (adjustments represented 80% of claimed EBITDA). I'm ok with it 😅
SMB Attorney @SMB_Attorney
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10K Followers 137 Following Helping people buy and sell businesses • Partner @SMBLawGroup; rep’ing Indy Sponsor•PE•Searchers; xGibsonDunn @GeorgetownLaw @JohnsHopkins @IDF Special ForcesFor years I pursued symbols of success. I served in the most prestigious special forces unit, pursued a fancy undergraduate degree, and top law school. Then, joined one of the best law firms in the world. There, I worked on deals covered by the Wall Street Journal. My whole life…
@bentigg Revenue quality - 50% maintenance, 50% emergency repair Few competitors Quality personnel + owner integrity Growable - good reputation, price increases doable, more new customers to add Transferrable - owner not turning wrenches
Transworld is the most LGBTQ friendly brokerage. It's in the name.
@bentigg @MikeForan21 Lead magnets can come in many forms--videos, PDFs, swipe files, assessments, etc--all of it appeals 2 a variety of content consumption styles. The most important thing for u would be distribution of said lead magnets BTW I do all this stuff for tech startups + SMBs for a living
@bentigg We see these types of projects requested quiet often @Due_Dilio. The good news is that biz buyers understand they need it. The bad news is that there aren't many cost-effective solutions to do this.
@bentigg @commandodev @Chris_Schuering Losing 10 or 20 grand is a great reason to finally fix a low urgency problem
@commandodev @bentigg @Chris_Schuering We do tech audits as a necessary step in building automations I don’t think anyone has switched any key tools as a result, but they are always happy to know what is mostly likely to break and when/how. Maybe someday they’ll believe us enough to do something about it
@bentigg @Chris_Schuering I find this a really tough nut to crack TBH - the right tech can be absolute rocket fuel for a business. Waiting until things are broken to fix them is probably 2-5x more expensive, and painful, but so few business people get it (even tech businesses usually under invest in ops)
@bentigg @Chris_Schuering I've been thinking about this in the context of my business Mission Ctrl. I think a tech deep dive is a valuable service in itself. Even if the deal doesn't go through, its a road map to ops improvement, risk mitigation and higher valuation.
@bentigg I’ve explored this quite a bit but the awareness is not there yet for searchers to pay for it. But I can definitely see this become more common in the SMB space.
@bentigg Solid idea, though you may want to check on insurance premiums for lawsuits or stay away from predictions and forecasts.
@bentigg Brilliant. Will be a great lead gen source obv
@bentigg @MikeForan21 Actually I think if you prepared a variety of interesting lead magnets (funnels) to help searchers understand considerations in IT dd that would create a pipeline of business for u post-close. Simple demand gen tactics will get you there without a heavy lift
@bentigg @MikeForan21 Good stuff. I was looking at a company that had FTP enabled through their website to upload customer's private data and had never heard the term cybersecurity. Yes, I think ur right that Seller age is part of the undervalue but mostly they just don't know.
@bentigg Sounds really interesting, any idea on what the cost would be?
@bentigg 100%. PE deals are bigger though so the businesses typically have more organization and structure around IT. It makes getting all the data necessary for an audit less of an effort. In smaller deals the IT sophistication isn't there and with limited good will during the LOI to…
@bentigg If you’re a first time searcher or not planning to migrate IT firms absolutely. But my experience is if you have an existing IT firm, they are willing to trade the audit time for the new business.
@bentigg It's tough preclose in my opinion. Post close is where this solution makes the most sense. Love to see more awareness brought to this need though!