CallCentre.co.uk @callcentrefocus
The home of Customer Contact Expo, Top 50 Companies for Customer service and hub of all your contact centre and customer service news needs. callcentre.co.uk 27-28 Sept 2017,Olympia London Joined February 2009-
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Well done Anne-Marie and team for delivering a top draw event this evening. #ecccsa16
Cutting costs on customer service calls is a misplaced economy #custserv
🎄Season of goodwill? Depends how bad your #custserv is? Infographic via @callcentrefocus lnkd.in/dAEZywM
@HaraldHenn Thanks for the re-tweet! Looking forward to following your feed and content.
Good luck to everyone shortlisted, here we go!!!! #Ecccsa16
We're all set for #ecccsa16 who else is?
Keeping our fingers crossed for tonights @ecccsa_awards We've been shortlisted for 'Innovation in #CustomerService' Good luck all! #ecccsa16
We have @thecaravanclub discussing employee engagement at the #CCTop50 conference. Great presentation!
@DocNicola doing her awesome thing @callcentrefocus #Top50
The #CCTop50 Improvement Conference panel discussion has begun. Discussing the five pillars of #custserve.
#CCTop50 Improvement Conference has just begun with @CarolynBlunt from @realresults101. Check back for top tips. #custserv
A big congratulations to @GeoffreyInsure! A great achievement to be named 2016 'Best Small Contact Centre' in the UK! @callcentrefocus
[NEWS] Geoffrey achieves 'Best Small Contact Centre' in the 2016 Top 50 Companies for #CustomerService Awards: goo.gl/M9SzbT 🏆
Put your customers first, even before the sale, and they will reciprocate with loyalty.
Thank you for the RT @callcentrefocus: To connect with new customers don’t try to get inside their heads. Get inside their hearts. #custserv
60% of #customers now more demanding than a year ago! @jitbit research via @callcentrefocus Be afraid; be very afraid... #cex #cttr #CX
To connect with new customers don’t try to get inside their heads. Get inside their hearts. Create an emotional connection. #custserv
35 inspiring #customerservice quotes from great leaders [Infographic] ln.is/www.callcentre… via @callcentrefocus
[NEWS] Geoffrey achieves 'Best Small Contact Centre' in the 2016 Top 50 Companies for #CustomerService Awards: goo.gl/M9SzbT 🏆
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