@LemonsStclair WE are sorry to hear this happened, we have sent you a DM to further advise on this -Sandy

@treykellybell -Karina 2/2

@treykellybell Thanks for letting us know. We can certainly connect you with the store's managerial team for more help, though if you're at the store location, we suggest following up with an associate directly for a quicker response. If you have more question, please let us know via DM. 1/2

@treykellybell Thanks for reaching out. Pick-up confirmation emails are sent once order has been packaged by our team and ready for pick up. We suggest connecting with the store directly should you have questions. -Karina

@Cynthia10474587 Can you please send us a DM with the order number, name, email address and phone number on the order? You can DM us here: twitter.com/messages/compo… -Trevor

@jhshifris11 Happy Birthday to YOU!🎈 -Jess

@KatieRoseP Thank you for reaching out. We'd be happy to look into this further for us. Please send us a dm here: twitter.com/messages/compo…. We look forward to assisting you further. -Jess

@LaneyMaccormack It looks like the order is too far along to cancel on our end. We recommend connecting with our International team directly at 1.319.846.4140 so they can look at any other options. -Trevor

@LaneyMaccormack Thank you for reaching out. In order to best protect your information, we recommend that you delete the order number from your public tweet and send it to us via direct messaging here: twitter.com/messages/compo… -Trevor

@itsjojo_0289 We appreciate the inquiry. Brands represented in this category are owned or founded by Black people. The co-founder of Good American, Emma Grede, is a Black woman. -Tasha

@smallbiztaxlady Hi Trudy. We're very sorry for this oversight. We'll be sure to pass on your feedback to our teams so we can do better in the future. -Kristin

@SamyS01197984 Hi Samy. We're so sorry to hear that you're having trouble with your order. Please DM us your order number, full name, email and phone number and we'd be happy to take a closer look. -Kristin

@FiveCentTweets Hello! Thanks for reaching out. We have sent a direct message to further assist. -Brandi

@AWalkingGinger Hello! We have sent a direct message to further assist. Thanks. -Brandi

@GreatScottFord You got our vote, such a great find. Happy shopping!🧡 -Jess

@Charles62319145 Hello! We are so sorry to hear of the trouble you are having with our card services. You can also pay by phone at 1800.964.1800. If we can further assist, please sent us a direct message here twitter.com/messages/compo… . -Brandi

@WhiteShadow5150 We greatly appreciate the suggestion. We will be sure this feedback is shared with our teams. -Tasha

@CStumpRun Thank you for reaching out & sharing your concerns. We can assure you that all our inventory is authentic, they go through a variety of checks & measures to make sure. At this time, we have sent you a dm to assist you further with this & we're sorry for any inconvenience. -Jess

@iHeartShayla We'll be sure to share this feedback with the appropriate team. I apologize you were unable to find items you were looking for. I'd suggest using our search option to filter through narrowing down your search. Please send us a dm if we can assist you further. -Jess

@rachelshardaye If the delivery has surpassed the "arrives by" date on your order confirmation, can you please send us a DM with your order details so we may look into it? -Tasha

@ChillCandace We truly appreciate the feedback and you taking the time to share this experience. We will ensure this feedback is shared with our teams. -Tasha

@marcysalo Hi, Marcy. We suggest waiting for the package to arrive by tomorrow as shipping carriers typically make another attempt to deliver. -Karina

@GirlGoneMom Thanks for reaching out, Heather. At this time, we have no issues to report on our end. Apologies for the inconvenience. -Zee

@reyas_at_work Sorry for the troubles. We suggest deleting the cookies and cache from your web browser as this usually helps with site issues. -Karina

@theonlytopher Can you please send us a DM with a specific example so we may look into this further? twitter.com/messages/compo… -Tasha

@markaferdd Hi Mark, we're sorry to hear about your disappointment with Lone Star, it certainly wasn't the intent. We appreciate the call out and will pass this feedback along to our team. -Jacqs

@Minni93959714 Hi Minni, thank you for bringing this to our attention. We've just sent you a DM and hope to work with you soon. 🙌 -Jacqs

@kabae Good morning, we would like the opportunity to look into this with you further. Can you please send us a DM with your order details? twitter.com/messages/compo… -Tasha

@MzPecan Hello, Melissa. We're so sorry to hear you're having trouble getting your refund. Please DM us with your order number, full name, email and phone number on the order and we can look into this for you. -Kristin

@murphy_yvonne Hi there, we're sorry to hear you were disappointed with our in-store selection. Our goal is to make sure your in-store experience is a great one, and we'll be sure to share this with our appropriate team. ❤️ -Jacqs