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SentiSum @SentiSum

Uncover actionable insights from support tickets with our #MachineLearning engine. Swift integrations with 1000s of providers. #CustomerService #customersupport sentisum.com London Joined April 2015
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    24K
  • Followers
    1K
  • Following
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    590
SentiSum retweeted
GoustoTech Profile Picture

Gousto Tech @GoustoTech

3 years ago

I just stumbled across a great podcast our Head of Customer Care did with one of our partners @SentiSum - it gives a nice glimpse into the world of customer care here at Gousto! sentisum.com/support-insigh…

SentiSum retweeted
insightpltfrms Profile Picture

Insight Platforms @insightpltfrms

3 years ago

@SentiSum analyses every source of customer data so you can drive retention, reduce complaints & foster cross-functional collaboration. Watch a demo here. #MRX #insights #CX #textanalytics #AI #ML inspl.at/7mp

SentiSum retweeted
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Shep Hyken @Hyken

3 years ago

Tune in today's episode of Amazing Business Radio with Sharad Khandelwal of @SentiSum! buff.ly/3fQ6saD #customerservice #customerexperience #artificialintelligence

SentiSum retweeted
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Jenny Dempsey @jennysuedempsey

3 years ago

Best practice for building a tagging taxonomy sentisum.com/insights-artic… A tag-tastic article by Ben over at @SentiSum! #cctr #cx #customerservice

SentiSum Profile Picture

SentiSum @SentiSum

3 years ago

Customer service bridges the gap between brand promise and product reality. If you underinvest in your customer service, you may as well be building a bad product. The outcome is the same = unhappy customers who churn. #CustServ

SentiSum retweeted
Hyken Profile Picture

Shep Hyken @Hyken

3 years ago

Once in a while, the customer’s problem is out of our control. What do you do then? You may have heard this line from me before, but it is truer than ever in these circumstances: It may not be your fault, but it is your opportunity.

SentiSum retweeted
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Luiz Roberto @mundocx

3 years ago

@jtwatkin @cx_scott @RehbeinDanny @JoSHoneycomb @thecallcenterc1 @heycxguy @sudhbhat @NTIatHome @murphyjfraser @jaredorr10 @michelleRPO @CXpert @SteveDiGioia @stephaniethum @DebbieSzumylo I believe the frontline staff want to treat customers well. The company needs to show them the way and give them all the conditions to make the magic happens like purpose, training and recognize their efforts.

SentiSum retweeted
JocelynLee8970 Profile Picture

Jocelyn Lee @JocelynLee8970

3 years ago

#VoiceOfTheCustomer #VOC tools are software that gathers opinions, views, and feedback from your customers. They can help your team easily collect, analyse & distribute your customer's voice and make more customer-centric decisions. Explore via @SentiSum sentisum.com/voice-of-the-c…

SentiSum Profile Picture

SentiSum @SentiSum

3 years ago

We interviewed Teresa Anania, VP of Global Customer Success at Zendesk on our podcast. Check out her top tips for customer support professionals and advice for aspiring customer success leaders: sentisum.com/on-hold/teresa… #CustomerSupport

SentiSum retweeted
ctrlshifti Profile Picture

Cain Maddox @ctrlshifti

3 years ago

how to avoid burnout in tech: 1. take frequent breaks 2. do exercise 3. eat a balanced diet of fish 4. god imagine how easy it'd be to be a penguin 5. you can't burn out if you submerge yourself in ice 6. is there capitalism in antarctica?

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Dr. Debra Bentson SHRM-SCP,CWPP,CPIOP,BBA,MBA,DBA @theccdoctor

3 years ago

@jtwatkin @justinmrobbins @Patrick_SaaS @KayPhelpsTweets @kayejchapman @dave_dyson @NealTopf @SeanBHawkins @TomRichard11 @thecallcenterc1 @NTIatHome @LeslieO @_Glenna_Mae Measure AHT. WFM uses it for forecasting, Leaders need to understand the state of the bus and trends. It should not be a measurement for the agent or necessarily shared with agents. Monitoring, training, and coaching behaviors will drive the behaviors to move the # s . #CXQOTD

SentiSum retweeted
adrianswinscoe Profile Picture

Adrian Swinscoe @adrianswinscoe

3 years ago

Fun conversation I had the pleasure of having with the folks at @SentiSum about How good is your customer service; the RARE process; and the future of the industry bit.ly/2PwMuI7

SentiSum Profile Picture

SentiSum @SentiSum

3 years ago

Building a brand community is a powerful strategy for reducing support requests and putting your customer first. The best help-based communities (those where customers answer each other's questions) we've seen: 1/ @webflow 2/ @Apple 3/ @Adobe All are active and helpful.

SentiSum Profile Picture

SentiSum @SentiSum

3 years ago

Avoid support burnout: 1. Give career opportunity 2. Find what interests the individual 3. Tie their work to personal accomplishment 4. Make title changes 5. Help your team help themselves 6. Have hard conversations about burnout sentisum.com/library/custom…

SentiSum retweeted
microadvisers Profile Picture

MicroAdvisers CX @microadvisers

3 years ago

Check out the latest MicroAdvice Podcast "The power of customer segmentation and starting small in #CX delivery" at youtube.com/watch?v=ueDdAk… featuring @Benny_CJG Head of Branding and Demand @SentiSum.

SentiSum retweeted
JimBuscaglio Profile Picture

Jim Buscaglio @JimBuscaglio

3 years ago

Check out the latest MicroAdvice Podcast "The power of customer segmentation and starting small in #CX delivery" at youtube.com/watch?v=ueDdAk… featuring @Benny_CJG Head of Branding and Demand @SentiSum.

SentiSum retweeted
adrianswinscoe Profile Picture

Adrian Swinscoe @adrianswinscoe

3 years ago

PODCAST: Fun conversation I had the pleasure of having with the folks at @SentiSum about How good is your customer service; the RARE process; and the future of the industry bit.ly/2PwMuI7

SentiSum retweeted
insightpltfrms Profile Picture

Insight Platforms @insightpltfrms

3 years ago

@SentiSum taps into all points of customer contact to provide comprehensive, objective understanding of your customers, so that you can proactively reduce the causes of customer complaints. Watch a demo here. #MRX #insights #CX #textanalytics #AI #ML inspl.at/7mp

SentiSum retweeted
JimBuscaglio Profile Picture

Jim Buscaglio @JimBuscaglio

3 years ago

Check out the latest MicroAdvice Podcast E24 featuring @SentiSum CEO Sharad Khandelwal discuss how his natural language processing (#NPL) startup is helping companies to deliver a better #CX via YouTube youtu.be/tDgHH9AENiU

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