Paul Rutter @RealPaulRutter
#CustomerService Speaker, Author, Cruise & Entertainment Director, Sports Fan, Animal Lover. #CustServ #CX #CustomerExperience #RepeatBusiness PaulRutterSpeaks.com Joined June 2009-
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@americanairlines why did I have to check my carry on luggage when it was within size limits and there was plenty of overhead room on board? Pretty pissed off.
If you are going to travel the world, please don't be an idiot. Check out this article: cnn.com/travel/article…
Meet the Retirees Who Live on Cruise Ships getpocket.com/explore/item/m… via @Pocket
Makes perfect sense.......Sports superstar Lionel Messi is named the icon of Icon of the Seas seatrade-cruise.com/people-opinion…
Not the type of review you want to see. Follow up and follow through, don't leave your customers hanging. It's all about the repeat business. I Never Realized Until Now that Hyatt’s Customer Service is Terrible! insideflyer.com/2023/02/25/i-n… via @InsideFlyer
If you thought the stories in my new book, "You Can't Make This Ship Up" were crazy or made up.............The massive hourlong fight was caught on camera by another passenger. huffpost.com/entry/alleged-… via @HuffPost
[Best Version] The Great Dictator Speech - Charlie Chaplin + Time - Hans... youtu.be/w8HdOHrc3OQ via @YouTube
It's about time and a big step forward. CDC drops warning about COVID-19 risk on cruise ships seatrade-cruise.com/environmental-…
Paul Rutter | Master Customer Experience, Not Customer Service podbean.com/ew/pb-ess7n-11…
The ROI of Investing in Customer Service Training smg.io/3qcCFhR via @cmswire
Eight Ways Company Executives Can Encourage Loyalty During A Downturn via @Forbes forbes.com/sites/forbeshu…
How to Become a Better Listener hbr.org/2021/12/how-to…
Empathy Is The Most Important Leadership Skill According To Research via @Forbes forbes.com/sites/tracybro…
The 3 Minutes It Takes To Read This Will Improve Your Conversations Forever getpocket.com/explore/item/t… via @Pocket
Hello @goldstar just purchased tickets for an event. At the end of the transaction it said there was a mistake and to order again. Yet checking my credit card statement, the charge is there. How do I confirm the tickets purchase?
We call it More Than Perfect® Service. They call it customer delight. At the end of the day, it's all about building brand loyalty and word-of-mouth referrals from a thrilled customer. How Customer Delight Will Keep Them Coming Back: businessnewsdaily.com/16095-customer…
Youngstown, Ohio will unveil a bronze statue this summer memorializing Robinson and the unheralded outfielder who gave him a hand one day 75 years ago. undf.td/2Q4GmXl
A quick article about the importance of onboarding. It is so important to set your emp. up for engagement and success so they can become raving Brand Ambassadors! Start With a Solid B.A.S.E: 4 Ways to Connect With New Hires and Maximize Learning Transfer tinyurl.com/ykymok8l
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Beautiful #Harmonyoftheseas leaving the dry dock at sunrise heading towards open sea. @RoyalCaribbean
People in countries whose leaders told them the truth about COVID didn’t “panic.” They responded. And as a result, far fewer of them died.
The fires across the West Coast are just the latest examples of the very real ways our changing climate is changing our communities. Protecting our planet is on the ballot. Vote like your life depends on it—because it does.
@RoyalCaribbean #Harmonyoftheseas avoiding a rainstorm outside @BarbadosToday. How I took the picture? I didn’t, my colleague on the #Freedomoftheseas did 🤩 @NewsfromRCgroup @RCGCareers @JamesVanFleet @theRCLblog @RCCLNews
Congrarulations @DJohnsonPGA 🏌🏼♂️⛳️. Well deserved!! And congratulations to #ViktorHovland @HovlandTracker for a fantastic 1st year as a pro, coming in as #20!! 🇳🇴 is proud of you! Thanks to @EurosportNorge and @PerHaugsrud & @henrikbjornstad for great commentary as well !
I have SO many great #golf memories from #MahoganyRun @golf Course in #StThomas USVI @USVItourism @usvirginislands. Will we ever be able to play the Devils Triangle again on par 😳 @OldSchoolCaddie #CaribbeanGolf
It’s great to feel welcome back by the crew to the #Harmonyoftheses after vacation. 🤗 @RoyalCaribbean @theRCLblog @rclcareers . Look at the artistic painting over the gangway !😉😎@JamesVanFleet @RCLCORP #happycrew is a #goodcrew
Happy Veterans Day I served with pleasure from 1992-1996 as a Communicatons Technician back when delivering email by hand was a thing. Take an extra moment today to thank all those who served, and don’t forget the mil spouses who served too.
I’ve found this hidden jewel in the #Howey-in-the-Hills area, just 45 minutes North of Orlando. I’ll be playing the 2 beautiful golf courses at #MissionInn: #ElCampion and #LasColinas golf course! @LPGA @GolfChannel @PGA @JamesVanFleet
What are you doing on your vacation? I’m starting the day with some putting training at #BayHill Golf Club? #ArnoldPalmer
@RoyalCaribbean @JamesVanFleet Some guests are happy being onboard the #Harmonyoftheseas for an extended #HurricaneDorian cruise 🤗. Thanks a million for this lovely note Mitchell! It warms my heart during this crazy times!🥰
Happy 4th of July to all my American fiends and followers !!!!! I chose to fire up a #CallawayGolf ball and hope for a Hole in One within the year 🏌🏼♂️🤗🤣🍾
Let the fireworks begin 🇺🇸 Happy 4th of July! bit.ly/2YDqNot #MadeInTheUSA
Thoughts and prayers going out to @davidortiz... 🙏🏼🙏🏼🙏🏼
Great to hear @davidortiz is stable and will make a full recovery. My heart sank when I heard the news. Prayers to him, Tiffany and the kids.
Six years ago, David Ortiz's spirit and resolve helped us all begin to heal from the Boston Marathon bombing. Today, I want to join many others in wishing him a speedy recovery of his own. Get well soon, Papi.
This story is a prime example of how great a person @davidortiz is. Papi has always been there for kids like Maverick through his work with the @davidortizFund, and now the baseball world is there for him. Get well soon, Papi! ❤️
@RoyalCaribbean #Harmonyoftheseas have officially had our Plaques & Key exchange at #perfectdayatcococay with myself and General Manager Mr. Santiago today. @JamesVanFleet @MyRoyalUK @RCLCORP @RCCLNews @rclcareers
Thx @RetiremntWisdom #retirement #coaching for sharing how to motivate ourselvs to ACT on what's important NOW instead of putting it off for a #SOMEDAY that may never come #procrastination
Do it or stop talking about it. Inspiring insights about how to act on what's important to us NOW, not #SOMEDAY. serendestiny.com #happiness #procrastination #goals #dreams #DoItNow