Customer Contact Advisor @CustomerContAdv
News & trends for leaders in #ContactCenter #Custserv #CX #CallCenter. Covering strategy, technology, agent management, #CustomerExperience, #AI, & more. customercontactadvisor.blr.com Brentwood, TN Joined February 2016-
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4 Pieces of Call Center Technology You Should Embrace This Quarter bit.ly/3uhcnKF #contactcenter #cx #custserv
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3 Tips for Conducting Customer Service Over Facebook Messenger bit.ly/3vHiERh #contactcenter #cx #custserv
5 Red Flags to Watch Out for on Your Customer Service Team bit.ly/3qjDNwX #contactcenter #cx #custserv
6 Ways to Beef Up Security in Your Call Center bit.ly/3ayRCDa #contactcenter #cx #custserv
Do You Need Better Call Recording Software? A Guide to Finding the Right One bit.ly/3rn5GoS #contactcenter #cx #custserv
What Is a Customer Data Platform (CDP), and How Can It Improve Customer Service Performance? bit.ly/399Jwju #contactcenter #cx #custserv
5 Customer Service Predictions for 2021 bit.ly/2MbValc #contactcenter #cx #custserv
5 Things 2020 Taught Us About Social Media bit.ly/3hTBsXb #contactcenter #cx #custserv
How to Account for COVID in Your Customer Service Metrics bit.ly/2WwniRW #contactcenter #cx #custserv
5 Must-Learn Traits for New Customer Service Employees bit.ly/2KZfeq6 #contactcenter #cx #custserv
5 Questions to Ask When Exploring New Team Management Software bit.ly/3nFUmCh #contactcenter #cx #custserv
How to Set Customer Service Goals for 2021 bit.ly/2GDQcey #contactcenter #cx #custserv
Infographic: Which Customer Support Type Works Best For Your Industry bit.ly/2U2jVkd #contactcenter #cx #custserv
Infographic: Build a Top-Notch Customer Experience Strategy bit.ly/38joC1w #contactcenter #cx #custserv
How to Prepare Customer Service Agents for the Holiday Surge bit.ly/3jqlT8p #contactcenter #cx #custserv
How to Incorporate Outside-In Customer Service bit.ly/3nBu7xA #contactcenter #cx #custserv
Five Questions to Ask When Vetting New Customer Service Agents bit.ly/3kKgAle #contactcenter #cx #custserv
Why You Should Hire Hospitality Workers for Customer Support bit.ly/2Rtcq4s #contactcenter #cx #custserv
3 Ways to Approach Finding New Calling Software bit.ly/32ksNXp #contactcenter #cx #custserv
Customer Contact Leader Shares Tips for Maintaining a Great Team bit.ly/3gFKHrw #contactcenter #cx #custserv
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Jonathan Shroyer @ChiefCXOfficer
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73 Followers 25 Following ET is AI technology that helps the public sector and enterprises get the full range of business insights from instant call analysis in their own contact center.
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252 Followers 259 Following The leading employee retention experts share AI-driven insights here. Keep employees longer. Reduce turnover faster. Follow to build your retention superpower.
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105K Followers 13K Following Customer Service and Experience Expert | Keynote Speaker | NYT Bestselling Author | Shep helps companies deliver AMAZING customer service experiences!
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