TLF Research @TLFResearch
tweets about customer experience, links to articles & case studies from the UK's leading customer research provider tlfresearch.com Joined April 2011-
Tweets4K
-
Followers3K
-
Following4K
-
Likes242
The heart of customer experience research is a robust measure of how your customers feel. Our strategic relationship surveys will help you understand how customer satisfaction and attitudes lead to loyalty. tlfresearch.com/customer-resea…
Join us for the Customer Experience Landscape 2026 - CX Trends webinar as we start the new year with one of our newest webinars! Discover the insights, innovations, and customer experience trends that will shape the industry in the year ahead. tlfresearch.com/webinars/the-c…
The January 2026 edition of TLF Gems is out now! Our monthly collection of inspiring articles & thoughts from the world of customer experience & research. In this edition: working your culture out, swapping nouns for verbs, the economics of AI & more... zurl.co/6fKAQ
Are you looking to develop your teams' customer research and insight skills? Our online training courses could be what you need. They can be completed individually, or for larger teams we can run bespoke versions. Find out more: tlfresearch.com/training-event…
As we step into a new year, it’s the perfect moment to pause, reflect, and consider your plans for the year ahead. Get in touch if you'd like a friendly chat about how our research can help you understand what matters most to your customers in 2026. tlfresearch.com/get-in-touch/
Download the latest Index of Consumer Sentiment Report now! It draws out the most interesting findings from the Quarter 4 2025 data and we also explore the key findings from an additional consumer survey following the UK Budget announcement in November. tlfresearch.com/downloads/the-…
(Content warning for slight sweariness on this one!) Amusing clip in which two Aussie comedians poke fun at the empty words of corporate purpose statements, all parroting not just the same sentiment but even the same words. instagram.com/reels/DPisimFi…
Happy New Year from all of us at TLF Research! Wishing you a successful and inspiring year ahead. Why not get in touch in the New Year for a chat about your research needs for 2026?
Online communities can be a more cost-effective alternative to focus groups, offering participants time to reflect on their responses. They allow for richer insights, as participants can provide detailed feedback. tlfresearch.com/customer-resea…
Join us for the Customer Experience Landscape 2026 - CX Trends webinar as we start the new year with one of our newest webinars! Discover the insights, innovations, and customer experience shifts that will shape the industry in the year ahead. tlfresearch.com/webinars/the-c…
This article by John Sills on LinkedIn nails so much that is wrong with CX these days. To offer a great experience you need to make sure not only that the typical experience is easy but that anything outside of that can be easy too. linkedin.com/pulse/easy-do-…
We love this metaphor, and totally agree with the sentiment of this article about embracing the complexity of your organisation in order to unleash its collective potential. In the Octopus model, a leader's primary job is to work on the system, not in it. hbr.org/2025/11/become…
Season's greetings from all of us at TLF Research! 🎄We’d like to say a heartfelt thank you to all our clients - old and new - for your support this year. Wishing you a joyful festive season and a successful 2026!
We're often asked for recommendations on books about customer experience, research and insight. Here are 12 that we think are great (and yes, we wrote 2 of them!). tlfresearch.com/book-reviews/a…
Staying informed remains a central part of daily life for many UK consumers, with research revealing that 87% of respondents regularly read, watch, or listen to the news. We wonder, what will 2026 have in store for us as a nation? tlfresearch.com/news-opinion/t…
TLF Gems: Using LLMs to Distort Online Surveys. Excellent article from Tom Stafford about the ease with which LLMs can be used to fool (and therefore deliberately distort) online surveys. The implications are pretty terrifying for all of us. tomstafford.substack.com/p/faking-surve…
Our CX tools & templates have been created to help with some of the biggest challenges we know organisations face when it comes to using customer insight to drive improvements for customers. Download now. tlfresearch.com/downloads/cx-t…
TLF Gems: Paying To Be A Good Samaritan. Having a clear proposition is arguably more important than assuming the customer is always right, but there are times to waive your policy and this is clearly one of them. theguardian.com/money/2025/nov…
Our online course 'Data Skills for TSM' has been designed for tenants and scrutiny board members who work with landlords to improve services. This course addresses the common challenges of interpreting survey results. Book now: tlfresearch.com/sectors/housin…
Join us for the Customer Experience Landscape 2026 - CX Trends webinar as we kick off the new year with one of our newest webinars! Discover the insights, innovations, and customer experience shifts that will shape the industry in the year ahead. tlfresearch.com/webinars/the-c…
Shep Hyken @Hyken
105K Followers 13K Following Customer Service and Experience Expert | Keynote Speaker | NYT Bestselling Author | Shep helps companies deliver AMAZING customer service experiences!
Jeremy Watkin @jtwatkin
19K Followers 16K Following Bringing people and technology together to deliver AWESOME customer experiences. Director of #Custserv and #CX @NumberBarn. #running #flyfishing #CXQOTD #cctr
The Institute of Cust... @instituteofcs
6K Followers 564 Following The UK's independent professional customer service body. Improving business performance through customer experience. Publish the UKCSI. #ServicewithRespect
UK Construction Week @UK_CW
22K Followers 5K Following The UK’s largest event for the built environment. Connecting construction to innovation, insight, and opportunity. Register: https://t.co/alGb6q7wMZ
Paul Taylor @PaulIanTaylor
20K Followers 18K Following Innovation Coach with Bromford Flagship and @BromfordLab Words: https://t.co/Y1ZYGg9yic Let's Talk Ideas https://t.co/g6UtSlpMQi #AVFC
Helgi Viggosson @helgiv
1K Followers 3K Following Software Engineer, Customer Intelligence, Big Data, Marketing Automation, Social Marketing
REITsCashflow🇺🇸 @Waarpu6623
48 Followers 2K Following 15-30% Monthly | 2 High-Conviction Stocks.Short-Term Gains: 15-20% in Days/Weeks.DM "JOIN" for WhatsApp Alerts. Live Trade Signals • Market Analysis
Semos Cloud @SemosCloud
968 Followers 2K Following Your strategic partner in connecting culture, people and skills.
Brian D. Waugh @BrianDWaugh
60 Followers 72 Following Customer Journey Intelligence Expert | Blending data and strategy to tell a story and spark change.
PRShots Retail News a... @PrshotsR
175 Followers 272 Following PRShots Retail daily news and insights into the fashion, home, sustainable fashion and retail tech sectors. Email us your news at [email protected]
Stewards Investment C... @Stewards_IC
245 Followers 2K Following Stewards Investment Capital is a boutique investment advisory firm with a 25-year legacy. visit: https://t.co/XmNQTl6apk
なりよしかなん @nariyoshik99995
87 Followers 3K Following
Giehwuig @Giehwuig7156
90 Followers 3K Following
Merlinco @MerlincoLtd
46 Followers 94 Following Data: Expertise - Quality - Experience - Added Value
Vesawth @VesawthGwKk
69 Followers 4K Following
Selatin Kaçaniku @KacanikuSelatin
287 Followers 3K Following
Sharty @ShartyRjND
35 Followers 1K Following
Ecommpay @Ecommpay_news
129 Followers 191 Following News and updates from Ecommpay - the inclusive online payments platform that helps you launch into new markets.
Khalipha s. Abubakar ... @Khalipha91
38 Followers 403 Following Legal practitioner @ El-Saeed & Associates
Trevor Duncan. @adrenalinaddict
1K Followers 2K Following In me a brilliant light shines outwards, that enlightens some and befuddles some because of the narrowness of the eyes or souls through which it is perceived.
Dr Sofri Yahya@Design... @SofriYahya
149 Followers 340 Following Certified Coach (MACC). Provide training and coaching by applying Genetic Intelligence and Design Thinking to leverage your strengths. HRDF accredited trainer.
J @jonnyjonjonjon7
3 Followers 679 Following
Trident Group @tridentgrp
2K Followers 979 Following Trident Group provides homes and services to vulnerable people and communities across the Midlands. 💚💜🧡 Follow on BlueSky https://t.co/yjZ3Ls5H36
Thbltctl @THBLTCTL
780 Followers 2K Following
Zoey_Hall @hall_zoey64322
69 Followers 5K Following
sifou @mourahsifou10
7 Followers 418 Following I'm earning with @Cheelee_Tweet DM me and find out how.
Ilona Rigacs @IRigacs51575
1 Followers 29 Following
YURI @YURI2049906
73 Followers 672 Following 151せんち｜GCUP｜社会人 Like→グルメ 気になったらフォローします メッセージこっち☞ https://t.co/pzMU9GXgal
riho @riho47406771778
94 Followers 717 Following 155センチ｜Eかっぷ｜OL お気に入り⇒美容 気になった人だけフォローしてます メッセはこれで☞ https://t.co/PE0fzCQU7e
HAZUKI @HAZUKI206124061
97 Followers 719 Following 158cm｜Dかっぷ｜JK お気に入り:透明感 タイプな人だけフォローしてます 直連絡はこれで→ https://t.co/1sT6F5aNXz
HITOMI @HITOMI709747066
81 Followers 704 Following 164cm｜Dcup｜20代 お気に入り➡美容 気になった人だけフォローしてます 連絡こっち☞ https://t.co/dPuVRg1C6X
non @non721561694723
88 Followers 783 Following 150｜GCUP｜女子大生 like→ボディメイク 気になった人だけフォローしてます 連絡こちらから☞ https://t.co/fzFqIGvTNp
John Son @RabbiJohn092122
13 Followers 1K Following
Roberta McDonnell @mcdonneller
3K Followers 4K Following PhD Social Anthropology, MSc Marketing, work in Social Research. my Loves = Finters 💖 4 fab Daughters ⭐️⭐️⭐️⭐️ #Poetry 📖 #Novels📚 #Film 🎬 #DavidBowie⚡️
Paul Otite @paul_otite
221 Followers 2K Following A market research expert. Delivering innovative and incisive qualitative and quantitative analyses cutting across diverse industries.
Ashleigh @Ashleighpamela
0 Followers 16 Following
Mary Joyce @MaryJoy67691331
232 Followers 3K Following Learning Management System Administrator at FreshLearn #elearning #lms #tutor #onlinecoursecreator #onlineclass #learningmanagementsystem
StephBunn @steph_bunn
5 Followers 100 Following
Joe O'Brien @PRJoeOB
811 Followers 4K Following Ex-journalist now operating in PR, Communications & Media Relations for Sabio Group. All views my own. [email protected]
True Intent Media LLP @TrueIntent_Med
61 Followers 250 Following "True Intent Media: Where Innovation Meets B2B Marketing"
Stuart @stu_anderton
31 Followers 112 Following
Simul Digital @simuldigital
62 Followers 373 Following Award winning digital marketing agency, delivering phenomenal results in eCommerce, PPC & SEO 🏆 eCommerce & SEO Agency of the Year 2023 🚀
Emmanuel Okeke @Emmyokeke1978
0 Followers 34 Following
uixwebdesign @uixwebdesign
952 Followers 4K Following uixwebdesign is an international standard UIUX design and Development service provider.#uiux #app #webdevelopment #webdesign
Dan Magan @Dan__Magan
2 Followers 349 Following
Shep Hyken @Hyken
105K Followers 13K Following Customer Service and Experience Expert | Keynote Speaker | NYT Bestselling Author | Shep helps companies deliver AMAZING customer service experiences!
Jeremy Watkin @jtwatkin
19K Followers 16K Following Bringing people and technology together to deliver AWESOME customer experiences. Director of #Custserv and #CX @NumberBarn. #running #flyfishing #CXQOTD #cctr
The Institute of Cust... @instituteofcs
6K Followers 564 Following The UK's independent professional customer service body. Improving business performance through customer experience. Publish the UKCSI. #ServicewithRespect
Research-live.com @researchlive
25K Followers 4K Following Keep track of the latest news on the market research and consumer insight industry.
MRS @TweetMRS
14K Followers 2K Following MRS is the leading authority on research, insight and data analytics. For queries relating to our code of conduct email: [email protected]
Paul Taylor @PaulIanTaylor
20K Followers 18K Following Innovation Coach with Bromford Flagship and @BromfordLab Words: https://t.co/Y1ZYGg9yic Let's Talk Ideas https://t.co/g6UtSlpMQi #AVFC
Northern Housing Cons... @NHC
7K Followers 1K Following The NHC is a not-for-profit membership organisation representing 140 local authorities, housing associations and ALMOs across the North of England. #OurNorth
Hayley Grout @hayley_grout
181 Followers 556 Following Only chase one thing in life... your dreams 🙌🏽
Kirklees Museums @KirkleesMuseums
4K Followers 2K Following Museums, Historic Houses & Art Galleries in #Huddersfield & #Kirklees. Exciting programme of events, activities and exhibitions.
Keegan Lynch @CptKL_Vers_FF
821 Followers 8K Following redefining success through various channels. Strategic Comms @MBB Consulting firms| #newmedia #tech #CSR #design | RT = interesting
Tanni Grey-Thompson @Tanni_GT
69K Followers 11K Following Lady GT (no longer a Dame), House of Lords Crossbench Peer, Chair Sport Wales, and Dof E, DL, Mum, Welsh, Paralympian. Email [email protected]
Conflict News @Conflicts
733K Followers 1K Following Breaking news on global Conflicts. Curators: @MJ_Cruickshank @KyleJGlen @lukepierce100 Contact: [email protected]
Purple @wearepurpleorg
2K Followers 1K Following We are an organisation dedicated to reducing levels of inequality between disabled & non-disabled people, particularly in relation to employment
Purple Tuesday @PurpleTuesNov
4K Followers 303 Following Purple Tuesday is a programme for change, focused on improving the customer experience for disabled people. #PurpleTuesday 💜
David Fanner @utterlydavid
1K Followers 722 Following Applied behavioural science at @Ogilvy Consulting | Exploring: strategy, systems thinking, networks, and I'm trying to break an Oxford comma habit.
pauljackman @pauljackman
844 Followers 2K Following CXO, Product Design, UX, UCD, Art, Design, viz thinking, publishing, love learning, edtech/medtech, design for learning & fun, drawing & writing
Sarah Judd Welch @sjw
4K Followers 1K Following Principal & CEO @ShareholdCo. Researching #belonging at work. Lover of community design, org design, systems thinking, and gardening. She/Her. Barely tweeting.
Abigail Hunt @AbigailHunt24
421 Followers 960 Following Cultural designer and innovation specialist - in to creativity and being a beginner, currently painting. Instagram: abigailhunt101. Deloitte Ventures 🥊
Shr • nsh™ @shriansh
388 Followers 548 Following Product Manager. MBA. Design Innovator. Tech Ninja, Gamer and a True Fan of Design Thinking
Scott Stockwell @pragmatik
857 Followers 1K Following Founder of Workmatik: helping people to work better and do better work using Design Thinking; Agile Marketing; LEGO® SERIOUSPLAY® & Storytelling.
Henrietta Curzon @hcurzon
627 Followers 864 Following Head of Service Design & Insight @NewhamLondon. Keen on service design, behavioural science & data vis. Former police, @CityWestminster, & @IMPOWERconsult
Margaret A Powers @mpowers3
8K Followers 5K Following Educator | Designer | Facilitator. Director of Curriculum & Learning Innovation. Consultant & Creative Thinking Partner. Twin Mom 💕
craig_lw @craig_lw
629 Followers 2K Following Innovation Strategy | Digital Product | Design Thinking. Alum: Strategy & Innovation @OxfordSBS. Previously: CPO @WhichUK & Product @HearstUK & @NewsUK
1+1=5 @paultreu
16K Followers 2K Following @MSD_Alumni. Embracing Design Thinking and Systems Theory. #GameChanger
Phil R Spencer @PRSPENCER
1K Followers 3K Following Designer Dir- Strategist - Innovator 25yrs of experience. business owner, entrepreneur, co-founder at Climate Labs. Sustainability - Commercial Design
Lindsay Abrams @LindsayAAbrams
5K Followers 2K Following Design Strategist @CNN Audio Design Thinking + Podcasts + Future of Media
Nirish Shakya @NirishShakya
519 Followers 408 Following Helping people break free from autopilot & find meaning through self-awareness, creative courage & spirituality | Founder @DesignFeelingCo @UnthinkingSpace
Harriet Ruff @HarrietRuff
1K Followers 376 Following Service Design and IBM Garage in Healthcare @IBM_iX by day. And @ruffs1904 by night.
Nicky Smyth @nickycast
1K Followers 391 Following Design Thinking, Strategic Foresight & Innovation. Ex-BBC R&D person.
Neal Stone @thinking_design
285 Followers 371 Following Helping organisations leverage creativity through design leadership & strategy; experience-led transformation; and design & creative management.
Karmen 🎸 @tea_monster
648 Followers 484 Following Oasis-crazy. Loves tea and alternative music. Follows the Buddha's teachings. An imperfect human seeking Love & Light. Opinions are my own.
Kristina Katz @Katz_Kristina
5K Followers 629 Following Student for Life | Co- founder @smartupvisuals #design #Illustration #books
Dr Mohinder Khosla @m... @mpkhosla
2K Followers 363 Following Freelance Software tester and more, Design Thinking, Visual Thinking, Co-founder of London Testers Gathering
Nick Stanhope @nickstanhope
3K Followers 2K Following Funding design; Cooperative Housing; Breathwork he / him 🏳️🌈🇵🇸 Founder & formerly . Co-founder @shift_org @Historypin @BfB_Labs @shift_collectiv
Engineering & Design ... @DTatBISC
765 Followers 633 Following This is the Engineering and Design Department at the British International School of Chicago, South Loop.
Emily R Kessler | OD ... @emilykessler
322 Followers 535 Following Org dev and change management strategist + consultant using human-centered approaches to transform organizations.
Design & Critical Thi... @SkepticalDesign
616 Followers 226 Following D&CT aims to build shared understanding, collective knowledge & sensemaking through a community of professionals from different backgrounds. @KevinRichard_CH
Catherine Dixon @ThinkingType
6K Followers 761 Following I design, write and teach; each activity fuelled by a love of type. @[email protected]
LexisNexis Risk: Fin.... @LNRisk_FS_UK
1K Followers 117 Following We are a leading solution provider of financial crime compliance, fraud, identity and customer data management. @lexisnexisrisk
Campaigner @CampaignerEmail
5K Followers 2K Following We help email marketers unlock the power of their customer data to create personalized, 1:1 interactions that drive incremental revenue and engagement 📨
☁️Alex Osterloh�... @BigDataWizard
763 Followers 1K Following Talking about Google's data and machine learning tools helping customers be data driven. #serverless. Opinions are my own.
Tasso Argyros @tasso
2K Followers 120 Following entrepreneur & vp eng @ Databricks ··· founder of category defining cos: Aster Data (big data) and ActionIQ (customer data platform) ··· Stanford CS PhD dropout
Scott Vaughan @ScottAVaughan
5K Followers 3K Following Forever student of life, people, markets and business. #CMO, Go-to-Market leader and advisor by day. #Sports, #Music, #Travel
Nick Halstead @nik
8K Followers 612 Following Founder GVTLabs, Infosum & DataSift. (and occasional professional racing driver) --9ZO0O--
Samuel Wong @samuel_wong_
7K Followers 1K Following Founder @datafying + Data Geek + Mentor. Help transform customer data into decisions. Posts = mostly data science + AI 💬 DM for data collab 💻
Doggone Data @doggonedata
2K Followers 786 Following Exploring the world of customer data-driven marketing.
Barton Goldenberg @BGoldenbergISM
646 Followers 366 Following Speaker. Strategist. Author. Futurist. Expertise: Spatial Computing, Generative AI, XR/Metaverse, CRM, and Digital Communities
Mukul Pandya @MPandya
704 Followers 799 Following Founding Editor in Chief of Knowledge@Wharton, the research journal of the Wharton School of U Penn (retired).
Tara @tquaide5
866 Followers 243 Following #DigitalMarketing // Formerly @getindicative @GOLF_com, @MutualMobile and @CentricDigital. DMs are open, how can I help?
DONNA.ai @AureusAnalytics
1K Followers 865 Following Revenue Acceleration Platform for Independent Insurance Brokers & Agencies.
John Swain @swainjo
2K Followers 1K Following Smart Analytics at @googlecloud. GenAI & data culture specialist. #chasingscratch golfer. Opinions my own and not representative of Google.You might like
