First Class CX @FirstClassCX

Helping others achieve customer-centric excellence. first-class.cx United Kingdom Joined March 2020

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First Class CX @FirstClassCX

6 years ago

When your #customerexperience is a horror story, who you gonna call? Read our blog on the importance of having staff on hand to pick up the phone when it rings: first-class.cx/somebody-pick-… #CX #customerfirst #customercentricity

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"There’s little point trying to sell a one-litre hybrid super-mini to a V8-loving petrolhead. Through active listening, you will often find that you’ll get to the bottom of what the customer is really looking for, however" - Nick Morgan first-class.cx/nick-morgan-yo… #CX #FirstClassCX

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First Class CX @FirstClassCX

6 years ago

In a world where women are twice as likely than men to take responsibility for laundry duties within the household, how do you produce #CustomerCentric advertising for your non-gender-specific product without contravening ASA regulation? first-class.cx/a-bold-approac… #YouAreBold

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First Class CX @FirstClassCX

6 years ago

Which campaign was your favourite? 6 Times Paddy Power Proved They Really Know Their Customers: first-class.cx/6-times-paddy-… #CustomerCentric #CustomerCentricity #FirstClassCX #CX

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First Class CX @FirstClassCX

6 years ago

The progressive professional longs for the day that the right data, tools and technology combine effectively to determine customer preferences and deliver messaging in a seamless, automated fashion: first-class.cx/the-growing-de… #CX #CustomerExperience #FirstClassCX #CustomerCentricity

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First Class CX @FirstClassCX

6 years ago

5 Top Tips for a #CustomerCentric Returns Process: first-class.cx/5-top-tips-for… #CX #CustomerExperience #CustomerJourney #CustomerFirst #FirstClassCX

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First Class CX @FirstClassCX

6 years ago

"Understanding the wants and needs of the individual can be the difference when it comes to delivering a first class #CustomerExperience" - Nick Morgan, entrepreneur and #CX specialist... first-class.cx/nick-morgan-yo… #FirstClassCX #CustomerCentric

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First Class CX @FirstClassCX

6 years ago

Retail brands who aim to operate with #CustomerCentricity rely upon their ground staff having the associated values instilled within them. Even when trained to the hilt, this can prove challenging even in the best of times. first-class.cx/how-to-care-fo… #CX #CustomerExperience #COVID19

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First Class CX @FirstClassCX

6 years ago

“Reviews are not to be feared – have a plan to respond in the right ways & be prepared to make things right.”

CX Guy 🙋🏻‍♂️ @heycxguy

6 years ago

Give Your Customers a Place to Shout About Their Customer Experience ift.tt/2zJHlUN

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First Class CX @FirstClassCX

6 years ago

Dealing with Delicates: A Bold Approach to #CustomerCentric Advertising: first-class.cx/a-bold-approac… #CustomerCentricity #FirstClassCX #YouAreBold

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First Class CX @FirstClassCX

6 years ago

1️⃣ Maintain a #CustomerFirst approach 2️⃣ Practice what you preach 3️⃣ Empathise with customers first-class.cx/how-to-care-fo… #CX #CustomerExperience #CustomerEmpathy #FirstClassCX #COVID19

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Stephanie Thum, PhD, CCXP @stephaniethum

6 years ago

❓Are you creating company #policy without including the customer view? That’s not so smart nowadays. 👉👉👉Here are some ways to bring #CX practices into that process. #custserv #CX #policy linkedin.com/pulse/uncharte…

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First Class CX @FirstClassCX

6 years ago

With global brands developing technologies capable of capturing data in increasingly innovative ways, it’s surely only a matter of time before #HyperPersonalisation is expected as the norm, let alone accepted: first-class.cx/the-growing-de… #CX #CustomerExperience #CustomerCentricity

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First Class CX @FirstClassCX

6 years ago

@Ipsos_CX Lot of value in this. Are employees anonymised when the recordings are delivered?

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First Class CX @FirstClassCX

6 years ago

@stacysherman @netflix @Uber @Airbnb @Apple @amazon @Starbucks @TraderJoesList @businessreel_ Are Apple really #CustomerCentric? iTunes offered something different once, but it’s an exclusive product now superseded by @Spotify in terms of #CX. IOS is also not as user-friendly as it should be.

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First Class CX @FirstClassCX

6 years ago

@chriswardMYC @Campaignmag It would be interesting to see an industry breakdown on this occasion. There’s sure to be some variance.

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First Class CX @FirstClassCX

6 years ago

“One of the fundamental goals of the customer experience leader is to unite the organisation behind a common set of principles, embedding a #CustomerCentric culture from the boardroom down to those on the frontline.” - @neilcdavey

CX Guy 🙋🏻‍♂️ @heycxguy

6 years ago

How CX leaders can become better communicators ift.tt/2XQJJD2

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First Class CX @FirstClassCX

6 years ago

@WhichUK Speaking of which, what better time than now to carry out pothole repairs and any other roadworks on the longlists of councils. The minimal disruption would certainly make for a more #CustomerCentric approach to highway maintenance.

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First Class CX @FirstClassCX

6 years ago

How many of these #CustomerCentrix traits are you championing at your organisation?

Linda Grasso @LindaGrass0

6 years ago

As organizations strive to become customer-centric, Gartner identified 10 common habits of organizations exercising customer centricity. Link >> buff.ly/2FutI8X @Gartner_inc @antgrasso via @LindaGrass0 #CustomerExperience #Strategy #DigitalBusiness