Shaun Belding @ShaunBelding
Passionate about leaving the world a little better than I found it. #author #cx #customerservice #leadership shaunbelding.com Canada Joined April 2008-
Tweets7K
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Followers6K
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Following4K
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Hey #Microsoft365. This is your #customerservice ?
The @AsdaBolton store makes the list of Top 10 Customer Service Stories of 2023! Congratulations, and well done Aziza! #customerservice #cx #CustomerExperience #Top10 #success beldingtraining.com/top-10-best-cu…
Congratulations to @longjohnsilvers #SanAntonio for making the list of Top 10 Customer Service Stories of 2023. Well done! #customerservice #cx #CustomerExperience #Top10 #success beldingtraining.com/top-10-best-cu…
Congratulations to @EkibenBaltimore for making the #1 Best Customer Service Story of 2023! (It was actually from 2021, but we just found it 😀) Such a beautiful story! beldingtraining.com/top-10-best-cu…
I just saw the term 'passenger shaming' in describing disruptive airplane passengers. Wouldn't a better term be "jerk identification?"
CX Excellence: Harnessing the Potential of AI in Retail by @michael_ringman customerthink.com/cx-excellence-… via @customerthink
Beating Workplace Stress is one of our new open training courses. It's a tremendously important topic, and I'll be delivering it personally. eventbrite.ca/e/718788915997 #stress #workplace #Training
How to deal with a Know-it-all customer customerthink.com/a-great-way-to… #customerservice #cx #custserv
VERY excited about our amazing open training courses. Particularly the one on beating workplace stress - it's perfect for anyone who works in a stressful environment! eventbrite.ca/e/718788915997 #stress #workplace #Training
Ever had to deal with one of those condescending customers? Here's how beldingtraining.com/how_to_deal_wi…
Got one of those customers who loves to talk. And talk... and talk....? Here's how to deal with them beldingtraining.com/time-vampires-…
Time vampires can be frustrating. Here's how to deal with them beldingtraining.com/time-vampires-… #customerservice #cx #success #custserv
Here's how to deal with a know-it-all customer. beldingtraining.com/how_to_deal_wi…
4 Ways Companies Sabotage Customer Loyalty by @ShaunBelding customerthink.com/4-ways-compani… via @customerthink
Successful customer service training has these 11 things beldingtraining.com/11_rules_for_a… #customerservice #cx #training
4 Ways Companies Sabotage Customer Loyalty by @ShaunBelding customerthink.com/4-ways-compani… via @customerthink
Losing loyal customers? Don't blame the customers. beldingtraining.com/4-ways-compani… #customerservice #cx #business
Daniel Webster wrote, “If all my possessions were taken from me with one exception, I would choose to keep the power of communication, for by it I would soon regain all the rest.” Truer words were never spoken. beldingtraining.com/customer-servi… #customerservice #cx
Customer service in B2B companies - mostly email and "tickets," - can take days to resolve simple issues. The message is clear – they care more about customers’ wallets than their customers. Why should they expect loyalty in return? beldingtraining.com/4-ways-compani… #cx #customerservice
Shep Hyken @Hyken
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202 Followers 101 FollowingDarren R Pang @Panger40
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42 Followers 349 Following::Frantically waving arms around at all those #amquerying:: #MSWL apnews.com/article/pandem…
Congratulations to @CaraLockwood! THE TAKEOVER is a USA TODAY bestseller!
Delighted to see GLORY BE by Danielle Arceneaux up for this award! Congratulations to all the #Edgars24 nominees—what an achievement!
Congratulations to the nominees for The Lilian Jackson Braun Memorial Award. #Edgars2024
1 / A thread about being a book editor. I’m in my 23rd year as a book editor and starting my 5th semester teaching Book Acquisition & Editing at @NYUSPS. What I teach, I do; what I do, I teach.
In case you missed it, the City will be holding its first rural summit since 2008. "To be able explain rural challenges to our colleagues and showcase what life in the rural wards is all about will be good for our city." Read more: ottawacitizen.com/news/local-new…
I only drink champagne on two occasions, when I am in love and when I am not. ~Coco Chanel >Happy #NationalChampagneDay - read more on #DebbieLaskeysBlog (DebbieLaskeysBlog.com)
How would a certification from SAP look on your LinkedIn Profile? I've partnered with @openSAP to create a new course called Understanding Your Customer's Journey. It's also free -- just register for an openSAP account. Learn more and register here: bit.ly/3olhQOL
Well…Query Manager is still down, which is getting ridiculous. To those in the #WritingCommunity who’d planned to query me, don’t worry—I’ll keep my link open for 3 days AFTER the site goes live again.
4 Ways Companies Sabotage Customer Loyalty by @ShaunBelding customerthink.com/4-ways-compani… via @customerthink
I think if we all lived by this outlook, the #WritingCommunity would be even better.
It has been a difficult several months for me and I have struggled with my workload. Things are looking up and I have *finally* re-opened to queries. Thank you to all who give me a chance. Cheers!
4 Ways Companies Sabotage Customer Loyalty by @ShaunBelding customerthink.com/4-ways-compani… via @customerthink
@ShaunBelding Thanks for the follow! I'm a professional book editor. If you're in the market for editing services, be sure to check out NightOwlFreelance.com. And have a great day! 🦉
Can I just say how much I love the #WritingCommunity here? I just complain about someone doing my baby wrong, and the only questions anyone asks are, "Whose car are we taking, and do you need an extra shovel?" Y'all are THE BEST!!!!
Generally speaking, the longer I have your manuscript, the more interested I am. I re-read queries that I love multiple times before requesting a full & I take my time reading fulls to make sure we’re a match! But also, I have a 6 month old and he likes to interrupt me 😂😅