Mauricio Dulon @mdulon
Customer Experience | CX |Customer Experience Management | Digital Transformation | Author, Consultant, Professor experiencia-cliente.com La Paz Bolivia Joined August 2009-
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Check out the latest article in my newsletter: Responsible Data Practices are a Critical Aspect of CX linkedin.com/pulse/responsi… via @LinkedIn
Check out the latest article in my newsletter: Highlighting Customer Benefits Beyond Great Products linkedin.com/pulse/highligh… via @LinkedIn
Check out the latest article in my newsletter: Thank your Customers for the Valuable Feedback They Provide linkedin.com/pulse/thank-yo… via @LinkedIn
Check out the latest article in my newsletter: The Most Common CX Pain Point: Lack of Communication linkedin.com/pulse/most-com… via @LinkedIn
I had a great talk with Waleed AlHamdan in his podcast CXSnaX last week abou the topic of CX Agility and the framework - The Virtuous Triangle of Digital Transformation: CX, Innovation, and Agility. youtu.be/Db7ewV2kcbo?si…
The Element of Surprise - a Key Factor in CX 😱🤩 While customers appreciate predictability, they are often delighted by good, unexpected surprises. They can lead to increased customer loyalty, positive word-of-mouth, and enhanced brand reputation. linkedin.com/pulse/element-…
Try Gamifying Feedback Recollection - Make it Fun for the Customer🤩 You can learn more about this topic in the latest article of my newsletter - Unlocking the Power of CX. Be sure to subscribe to stay updated with more insights! linkedin.com/pulse/try-gami…
Check out the latest article in my newsletter: Get a Sense of What the Customer is Feeling with Sentiment Analysis linkedin.com/pulse/get-sens… via @LinkedIn
CX Tip: Try Experience Swapping🔄 'Experience Swapping' emerges as a new and unconventional method towards improving Customer Experience. You can read more about it in my newsletter - Unlocking the Power of CX. linkedin.com/pulse/cx-tip-t… #cx #customerexperience
You might already be familiar with the concept of Mystery Shoppers. However, have you heard about Internal Mystery Shoppers? You can read more about it in my newsletter - Unlocking the Power of CX linkedin.com/pulse/implemen… #cx #customerexperience #unlockingthepowerofcx
Empower your employees to make autonomous decisions that may bend or even break traditional rules, especially when it leads to enhanced customer experiences. Check out the latest article in my newsletter: CX Tip - Encourage Employees to Break the Rules linkedin.com/pulse/cx-tip-e…
Check out the latest article in my newsletter: Gamify the Customer Experience linkedin.com/pulse/gamify-c… via @LinkedIn
Check out the latest article in my newsletter: Utilizing the Power of Customer Communities: a New Paradigm in CX linkedin.com/pulse/utilizin… via @LinkedIn
Check out the latest article in my newsletter: CX Tip - Offer Behind-the-Scenes Insights linkedin.com/pulse/cx-tip-o… via @LinkedIn
Check out the latest article in my newsletter: You’ve Got your Customer Journey Map, What's Next? linkedin.com/pulse/youve-go… via @LinkedIn
Check out the latest article in my newsletter: Employee Experience Tips: The Importance of the Onboarding Process linkedin.com/pulse/employee… via @LinkedIn
Check out the latest article in my newsletter: The Holy Grail of Customer Experience: Brand Advocates linkedin.com/pulse/holy-gra… #cx #customerexperience #unlockingthepowerofcx #mauriciodulon @mdulon
Check out the latest article in my newsletter: Navigating the CX Terrain: Should Marketing Lead the Charge? linkedin.com/pulse/navigati…
The Pitfalls of Being NPS-Centric 🚫Overemphasis on the Score, Not the Insight 🚫A Narrow View of Customer Experience 🚫Potential to Misinterpret Data 🚫Demotivation of Employees 🚫Ignoring Non-Respondents 🚫Short-Term Focus linkedin.com/pulse/pitfalls… via @LinkedIn
Why Should Startups Focus on Customer Experience? 🤩🌟 You can read more about it in this the latest article in my daily newsletter - Unlocking the Power of CX. linkedin.com/pulse/why-shou… #cx #customerexperience #unlockingthepowerofcx #mauriciodulon @mdulon
Miles C Thomas - Cust.. @milescthomas
2K Followers 2K Following Chief Experience Officer, Author Customer Experience 3- Top 20 CX influencer 2021/2- CX Awards Chair of Judges
Iñaki Brakamendi �.. @boliviarranaiz
3K Followers 2K Following 🇧🇴Boliviano de nacimiento y devoción. Pamplonica por gracia de la Abuelita Mary. Athleticzale por elección ♥️⚪️|| 🏆🏆🏆 || 🙏🏼 JPGP
Let Customers Tell Yo.. @CustomersTell
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Ann @english_ann39
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Daniel Bausor @danielbausor
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Jana @jana_anchors42
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Cooper Vargas @VargasCoop94845
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Aidyn Schultz @AidynSchul69130
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Sarah @stevensonsarah9
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Rod Mitchell @CXBunited
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CX Wheel @cxwheel
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Nate Brown @CXAccelerator
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Stephanie Thum, Ph.D... @stephaniethum
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Annette Franz, CCXP @annettefranz
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CAINCO Chuquisaca @CaincoCh
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Adriano Paolo Dorelo .. @adrianodorelo
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Sergio Marangani @smarangani
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MARQUITO @MarquitoRoPa
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Guillermo Tillard @guille_tillard
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Agencia GPA @AgenciaGpa
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gMartin.pro👁️.. @impgaz
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Jose @Jose93172521
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Gonzalo Chavez Alvare.. @GonzaloCHavezA
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Book Movement @bookmovementco
123 Followers 121 Following Buscamos cambiar la vida de las personas dejando un legado de experiencias y conocimiento a través de revisiones de libros.
Lorenzo Català @CatalaLorenzo
574 Followers 2K Following Orgulloso padre, feliz esposo. Ingeniero en telecomunicaciones.
Takenobu Yamaguchi @Tyamaguchi1706
90 Followers 442 Following
Monica de la Mora @MonicadelaMora3
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Jorge A. Ruiz M. @Jorge_A_Ruiz
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daniela otero @DanielaOtero68
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Ivan DelgadoAvila @IDelgadoavila
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Andrea Angus Navarro @AngusAndrea
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Luis F. Galleguillos @lfgalleguillos1
119 Followers 697 Following Board Director/ Former Chairman CNI/ CEO AC.assoc, ICP srl. Passion for Innovation, Strategy, Energy, Sustainability & Leaderships.
Sergio Miranda @sergiomico2302
1 Followers 63 Following
Adolfo Koch @KochAdolfo
136 Followers 71 Following Experto en Gestión, Autorización y Inteligencia de Procesos. Maestria en Gestión de Organizaciones Licenciado en Informatica. Trabaja en ALTAGROUP S.A.
Luis Aliaga F. @LuisAliagaF
7 Followers 78 Following
Miles C Thomas - Cust.. @milescthomas
2K Followers 2K Following Chief Experience Officer, Author Customer Experience 3- Top 20 CX influencer 2021/2- CX Awards Chair of Judges
Let Customers Tell Yo.. @CustomersTell
53 Followers 102 Following MGI Verified transforms how companies manage customer references.
Iñaki Brakamendi �.. @boliviarranaiz
3K Followers 2K Following 🇧🇴Boliviano de nacimiento y devoción. Pamplonica por gracia de la Abuelita Mary. Athleticzale por elección ♥️⚪️|| 🏆🏆🏆 || 🙏🏼 JPGP
Dave Seaton, CCXP @seatoncx
776 Followers 296 Following I help CX leaders create compelling customer journey maps
Daniel Bausor @danielbausor
3K Followers 3K Following #CustomerGrowth expert on a mission to inspire leaders in the #CustomerEconomy.Coauthor @TheCustCatalyst #KeynoteSpeaker #MakeHenleyShine & @childrensociety fan
LiberalMilei 🇦🇷 @LiberalMilei27
502K Followers 2K Following NO OFICIAL. Cuenta en apoyo al presidente Milei. Militante de LLA | De extrema ultra mega Derecha.
Rod Mitchell @CXBunited
1K Followers 1K Following
Paul Tessier @PaulTessier_cx
3K Followers 3K Following Passionate about Speech Analytics | Customer Experience Enthusiast | All views are my own | #custexp #custserv #cx #cxo #cctr #speechanalytics #analytics
Dr. Debra Bentson SHR.. @theccdoctor
777 Followers 249 Following My opinions are mine. I'm the WFM Humanitarian and a Dirt Track Woman. I work and play, laugh loud and often, am safe and strong, and live on my own terms.
Neal Woodson @NealWoodson
976 Followers 844 Following Service-Focused Business Coach | Speaker | Author | Expert Napper
Bill Quiseng @billquiseng
26K Followers 621 Following Award-winning #CustomerService expert, keynote speaker. Follow me for #custserv #custexp #cx https://t.co/9N4XMlceeQ https://t.co/ONsxerWbDu…
Jeremy Watkin @jtwatkin
19K Followers 16K Following Bringing people and technology together to deliver AWESOME customer experiences. Director of #Custserv and #CX @NumberBarn. #running #flyfishing #CXQOTD #cctr
Customer Experience M.. @TheCXMagazine
8K Followers 1K Following Customer Experience Magazine is packed full of all the latest news, reviews and cutting edge case studies from the world of customer experience.
CXPA @CXPA_Assoc
13K Followers 3K Following CXPA is a global non-profit organization for the customer experience profession. CXPA created the Certified Customer Experience Professional (CCXP) designation.
ClearAction / Lynn Hu.. @clearaction
7K Followers 2K Following Walk the talk to maximize high-profit sustained revenue. #CustomerExperience #MarketingOps #EmployeeExperience #CCXP
Jeannie Walters @jeanniecw
13K Followers 8K Following #CX CEO @ExpInv | TEDx speaker | CCXP: Certified Customer Experience Professional | Trainer, consultant, podcaster. 20+ yrs in customer experience strategy.
CX Journey™ @CXJourney
14K Followers 8K Following Helping companies put the "customer" in #customerexperience | global #CX #consulting firm focused on #strategy #employeeexperience #culture
Nate Brown @CXAccelerator
12K Followers 9K Following Founder of CX Accelerator 🚀#CustomerExperience designer, speaker, writer, and more! 🧙🏻♂️
Stephanie Thum, Ph.D... @stephaniethum
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Ben Motteram 🇦🇺 @CXpert
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Jeff Toister @toister
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Blake Morgan @BlakeMichelleM
14K Followers 3K Following Customer Experience keynote speaker, CX Futurist, bestselling author, host @ Modern Customer Podcast, 2 amazing kids w/@JacobM
Annette Franz, CCXP @annettefranz
26K Followers 16K Following CEO @CXJourney Inc. | #CX Coach, #KeynoteSpeaker, #Author | Official Member @ForbesCoaches | #culture #leadership #employeeexperience #customerexperience
Shep Hyken @Hyken
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jack @jack
6.5M Followers 5K Following #bitcoin and chill. #nostr: npub1sg6plzptd64u62a878hep2kev88swjh3tw00gjsfl8f237lmu63q0uf63m
Elon Musk @elonmusk
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Polina M. Pompliano @polina_marinova
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Tatiana Fernández @Taticita_fer
209 Followers 471 Following Quiero ser Quijote pero mi Sancho no me deja. Cuando caiga el meteorito, que me agarre abrazada de mis wawas.
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CESAR GALINDO PERIODI.. @CesarGalindQNMP
38K Followers 1K Following Boliviano,paceño,periodista, buscando la verdad detrás de las noticias, información y opinión periodística
Brian Requarth @brianrequarth
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Gonzalo Castellanos @gonchi_cas
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Jorge A. Ortiz @daCocq
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President Trump 45 Ar.. @POTUS45
31.9M Followers 38 Following This is an archive of a Trump Administration account, maintained by the National Archives and Records Administration.Así lo veo yo: La dificultad de ser boliviano siendo cruceño | El Deber eldeber.com.bo/edicion-impres…
Libros recomendados por uno de mis autores favoritos, hay dos que los tenía en mi radar, y otros cuatro que se ven muy interesantes 😵
Here are 11 books I enjoyed reading in 2023. The first is 20 years old, the last is not out yet (in English), and all are recommended: * 'Stalin: The Court of the Red Tsar' by Simon Sebag Montefiore (2003) * 'Data Feminism' by Catherine D'Ignazio and Lauren F. Klein (2020) *…
Thank you @mdulon for including Built to Win! 10 Books on Customer Experience you Should Definitely Read | LinkedIn buff.ly/3MR6j7k #author #keynotespeaker #books #customerexperience #cx #customercentric #culture #customercentricity #builttowin
Don't assume people know you're grateful for what they do. Make sure they know. Be grateful for both the opportunities and the setbacks that come your way. You can learn from both.
A los paceños con complejo de ingleses... ¿saben lo que significa CONSERVE LA DERECHA? (No faltará el aludido político, seguro)
Coding in #JavaScript without an understanding of closures is like trying to speak English without an understanding of grammar rules. Do you really know closures? Can you explain lexical environment? #FrontEndDevelopment
“Death is a natural part of life. Rejoice for those around you who transform into the Force. Mourn them do not. Miss them do not. Attachment leads to jealously. The shadow of greed, that is.” - Yoda
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