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Improving your digital operations has become vital to remain competitive. Our latest ebook provides examples and tips to migrating to a #collaborative #ContactCentre with ease: #Microsoft #cxjourney #cxmigration #cxcollaboration pbynd.co/gaq7n
Are you a developer? Join our webinar to learn how you can develop a bot for your business to enable you to embrace #NLU and advanced mobile technology to ensure your #ContactCentre remains competitive: pbynd.co/28d6a
How will the #ContactCentre change in the next few years? Here are our three key industry predictions that we discussed with BT Global Services Futurologist Dr Nicola Millard: via @callcentrehelp pbynd.co/94r35
@Entrepreneur reviews how consistency in delivery and a modern approach can help you to transform your #CustomerExperience offering: pbynd.co/gt977
Watch our latest webinar with BT Global Services’ futurologist, Nicola Millard, discussing what the typical agent persona could look like in the near future as technology continues to advance: @callcentrehelp @DocNicola pbynd.co/v5c68
As a #Microsoft Gold Partner we have worked with @Microsoft for over 11 years deploying leading-edge contact centres in a Microsoft environment. pbynd.co/6qq7s
#Microsoft’s Bill Gates once said “Success is a lousy teacher. It seduces smart people into thinking they can’t lose”. Discover how not to get carried away with your own success here: pbynd.co/y9jzd
We are proud to announce our latest member to our EMEA partner program @BritannicTech. pbynd.co/5shu9
Join our very own VP of Marketing, Jeremy Payne and BT Global Services’ futurologist Nicola Millard as they look into the future of the #ContactCentre in today’s webinar hosted by @CallCentreHelp: pbynd.co/cauaz
27/03: 70% of customer support agents are willing to embrace the use of #AI to allow them to focus on higher-value work. via @TechRepublic pbynd.co/nvzwv
To ensure the best and most #reliable experience for the customer, contact centres must ensure that they are measuring and analysing the right information across all contact centre channels. via @callcentrehelp pbynd.co/996hd
The more effort your customers put in the less likely they are to return. How can you remove friction from the customer experience? pbynd.co/wt9wg
Customers demand more than omni-channel” Senior Technical Consultant at Enghouse Interactive, Dave McDowell spoke with @uctodaynews about the broad, #reliable service we are able to deliver. pbynd.co/z6a8v
What will the typical agent persona look like in 2020 and beyond? Nicola Millard will explore all in our webinar to be held Wednesday 3rd April with @callcentrehelp pbynd.co/9pa45
We look forward to joining Britannic Technologies at the Call & Contact Centre Expo this week (27th – 28th March). If you’re attending pop by stand 462 to see a demo of our contact centre solution. pbynd.co/9mgdf
First impressions in #CustomerService count for everything. @Forbes explores the importance of getting #CustomerExperience right. pbynd.co/r6w7j
Finding the right balance when it comes to #chatbots and humans can be a challenge. Watch our video which explores the key factors to consider when implementing a chatbot strategy in your #ContactCentre: pbynd.co/vy9ur
Join us and @BritannicTech at the Call and Contact Centre Expo for a chance to see our #ContactCentre solutions in action. Book an appointment with our experts to transform your #CustomerExperience: #CallContact19 pbynd.co/ybbcz
Our Product Director, Rupert Adair, talks to Patrick Watson from @uctodaynews about our #cloud #ContactCentre solution and our close relationship with @Microsoft pbynd.co/ytqj8
EMEA partner programme. As a gold partner Amillan will market, sell and deliver a range of our solutions including Communications Center and Quality Management Suite pbynd.co/n6a8y
IPI (IP Integration) @ipiltd
1K Followers 2K Following Behind every IPI #ContactCentre solution stands a dedicated team with extensive contact centre, #cloud, security and #DigitalTransformation expertise.
Paul Banks - Javelin ... @javelinfounder
201 Followers 2K Following Making Your Marketing Budget Go Further WITHOUT Reducing Quality
Alice Severe @severe_alice
8 Followers 33 Following
Craig Howell @HowellCraig22
349 Followers 2K Following Family man to a gorgeous wife and two lovey daughters and a keen passion for golf. Entering into the cloud telephony market has been a exciting career move.
Alice Hockley @HockleyAlice
44 Followers 47 Following
CXSPHERE @cxsphere
879 Followers 4K Following CXsphere is a start up founded in 2019 and focused on offering predictive, personalized customer journey to brands while ensuring customers data privacy.
mark lawton @malawton
344 Followers 1K Following IT Geek. Director @RISCITSolutions. Love - Family, Technology, Snowsports, Jet-skiing, Biking, Kayaking, Music, Films, Travel, Cars. All views my own.
Helen Billingham @HelenBillingha2
199 Followers 335 Following Sharing all things #CX & #ContactCentre news for @EnghouseInterac when not exploring the great outdoors
Luke Brown @_LukeBro
181 Followers 804 Following Proud father of identical #twins👶🏼👶🏼 #climber🧗♂️#snowboarder🏂 #tech enthusiast 👾 #CX & #contactcentre specialist ☎️🧐@EnghouseInterac
Evan Kirstel #B2B #Te... @EvanKirstel
378K Followers 311K Following TV host, Podcaster, Tech influencer, content creator, Industry Expert w/600K followers, focus on #Enterprise 💻 #Cloud ☁️#5G 📡#AI 🤖#Telecom ☎️ 🔑 #Cybersec
WrightObara @WrightObara
215 Followers 596 Following Leaders in #trademarketing We help brands get their products ranged and sold in retail. We draw on our many years’ experience, working with top manufacturers.
Gary Bennett @bennettgaryj
48 Followers 38 Following VP Sales UKI/MEA/Northern Europe. Avid Reader, and Chelsea Fan.
Brian Bennett @BrianBennettVR
83 Followers 196 Following Helping technology providers engage their market with research-based services
Jericho Consulting @JerichoConsult
105 Followers 528 Following Working with leading brands to co-create world-class customer experiences. Other tweets from our Chief Experience Officer: @CustExpMan
Polar18 @polar18_ltd
167 Followers 698 Following A company that specialises in IP infrastructure focusing on excellent customer service by providing end-to-end support in all IT projects.
Hayden EM360° @HaydenEM360
243 Followers 612 Following Director Business Development at @EM360Mag, Kiwi living the dream in London, Cricket Fanatic, Rugby & Football junky, penchant for travel & adventure.
Hostcomm @Hostcomm
594 Followers 1K Following Hostcomm’s cloud solutions enable your business to securely communicate, collaborate and engage customers from anywhere.
Alex @alexxgorrell
43 Followers 124 Following #InspiredMarketingLeader #Visionary #Marketing Guru #GlobeTrotter #Adventurer #JewelryDesigner @HopeRandallJlry #Alexology
Darren Pitt @Pitbull_No1
41 Followers 75 Following Helping organisations transform the way they engage customers
ContactCentres @contactcentres
4K Followers 501 Following Dedicated to the UK's Contact Centre Industry - Image thanks to Jabra UK
axonex @axonex
639 Followers 1K Following Axonex are one of the UK's leading providers of collaboration, networking, data centre, security, cloud solutions, support & professional services.
Patricia Merchan @patriciamerch10
536 Followers 1K Following Marketing Director - InVision Group #ContactCentre #wfm Proud mum.
tariq shaikh @_TariqShaikh
1 Followers 27 Following
Astrid Pocklington @AstridPock
1K Followers 2K Following #CustomerEngagement #CustomerExperience #CX #DemandGeneration @ForbesCommCncl contributor #ProudMum
Franz Xaver Fuchs @franzxaverfuchs
276 Followers 1K Following Hier tweetet Fuchs Pressedienst und Partner, the PR/Press firm for tech and telecom. Impressum/Datenschutz: https://t.co/jVKmgdgFob
Doddzie @doddzie1984
35 Followers 189 Following
Call Centre Helper @callcentrehelp
13K Followers 13K Following Leading contact centre magazine. News on #ContactCentre #CallCentre #CX #CCaaS #WFM #AI #Analytics
Martin Hill-Wilson @martinhw
7K Followers 5K Following I design and host critical conversations on topical customer & colleague issues.
eventsenghouse @eventsenghouse
6 Followers 10 Following
Lewis Gallagher @LGallagherCC
654 Followers 3K Following Client Solutions at Netcall LinkedIn https://t.co/WPmjDLiZ9a Views are my own and don’t necessarily reflect the company’s vision
ana gramacho @bijuarte
50 Followers 163 Following
Bruce Petillo @BrucePetillo
2K Followers 5K Following Moving: https://t.co/yvQTVtA7O8 Christian’s dad 4ever 15. Connecting people, communities and businesses with Heartitude @heartitudeinc
admic1 @admicBaby
23 Followers 752 Following
Enghouse Interactive @EnghouseInterac
2K Followers 3K Following Enghouse Interactive delivers global interaction management solutions from Arc Solutions, CosmoCom, Datapulse, Syntellect, Telrex, Trio & Zeacom.
Official Shaf @Shaf_Ali_80
88 Followers 729 Following Run a very successful Solutions consultancy and a recruitment company, views are my own Keep fit, #ukg since its birth like to engage so click follow #ynwa #lfc
DiamondDataSolutions @Diamond_Data_
477 Followers 2K Following Diamond Data Solutions is a Direct Marketing provider with a difference, tailoring marketing solutions to suit you.
Therese Charlton @tassociatesltd
408 Followers 516 Following (Charlton prev Eltringham) Specialist recruiter for management positions in contact centres & customer service and management
Dustin Sanborn @dustinsanbornbe
1K Followers 2K Following
Brieuc Hernot @BrieucHernot
13 Followers 116 Following
Natasha Clough @NatashaClough
50 Followers 115 Following
Northern Contact Cent... @NorthernCCF
1K Followers 1K Following The leading support organisation for the Call and Contact Centre sector across the north of England. Organisers of the North West Contact Centre Awards.
Mark Turner @marklturner
2K Followers 2K Following On the look out for stunned archaeologists and other quirky issues.
Susan Hash @susanhash
11K Followers 8K Following B2B writer/longtime #cctr journo. I write & tweet about #ContactCenter #CX #custserv #CustomerCare #WEM #digital #AI #CCaaS | Views my own.
CosmoCom @CosmoCom
107 Followers 13 Following Provides an all-IP contact center suite that consolidate multiple locations, communication channels, applications & all agent types on a single unified platform
Unified Communication... @UCEXPO
6K Followers 4K Following Your Home of Colleague & Customer Experience. 14-15 October 2026, Excel London I 29-29 April 2027, Manchester Central
axonex @axonex
639 Followers 1K Following Axonex are one of the UK's leading providers of collaboration, networking, data centre, security, cloud solutions, support & professional services.
Contact|Call Center @contactcenter
8K Followers 314 Following Information on BPO, Outsourcing, Contact Centers, Customer Service, Omni Channel, Virtual Agents, Web Self Service, Live Chat, IVR, and General Technology. #CX
contactcentersportal @ccportal
2K Followers 147 Following Blog that revolves around contact centers both from technological and business perspective. Back to writing Feb. 2015
Martin Hill-Wilson @martinhw
7K Followers 5K Following I design and host critical conversations on topical customer & colleague issues.
Call Centre Helper @callcentrehelp
13K Followers 13K Following Leading contact centre magazine. News on #ContactCentre #CallCentre #CX #CCaaS #WFM #AI #Analytics
CustomerContactExpo @callcentreexpo
2K Followers 1K Following (formerly Call Centre Expo) Europe's no.1 exhibition for the contact centre and customer service market 2-3 October, National Hall Olympia London.
Simon Thorpe @SimonThorpe100
377 Followers 417 Following Head of Customer Insight Solutions @sabiosense #CustomerExperience All opinions are my own.
Imperative Communicat... @imperative_inc
89K Followers 919 Following STRATEGIC MARKETING ENHANCING INVESTOR AWARENESS & CORPORATE BRANDING | Subscribe to receive the latest news & articles https://t.co/bsmGhFvGfV
Robert Kugel CFA @rdkugelISG
8K Followers 8K Following Executive Director - Head of Business Research at Information Services Group.
Enghouse Interactive @EnghouseInterac
2K Followers 3K Following Enghouse Interactive delivers global interaction management solutions from Arc Solutions, CosmoCom, Datapulse, Syntellect, Telrex, Trio & Zeacom.
Directors Club News @DC_Newswire
3K Followers 2K Following Directors Club News is a global news distribution and archiving service operated by Directors Club World.
CloudEXPO ® @CloudExpo
63K Followers 3 Following CloudEXPO ® is the World’s Most Influential Digital Transformation Brand! October 24-25, Atlanta, GA
Susan Hash @susanhash
11K Followers 8K Following B2B writer/longtime #cctr journo. I write & tweet about #ContactCenter #CX #custserv #CustomerCare #WEM #digital #AI #CCaaS | Views my own.
Mary Lennighan @TelecomEditor
5K Followers 258 Following I mostly write about telecoms...when I'm not throwing rocks in the sea
Total Telecom @totaltelecom
33K Followers 2K Following News, analysis & events for global telecoms: #ConnectedBritain #ConnectedAmerica #ConnectedGermany #ConnectedNorth #BBCSummit #BBCSummitWest #WCA & #SubNetsEMEA
Top 50 @Top50callcentre
452 Followers 81 Following Top 50 Companies for Customer Service is a benchmarking programme using real customer data to compare you against other brands and give real customer insights.
Unified Communication... @UCEXPO
6K Followers 4K Following Your Home of Colleague & Customer Experience. 14-15 October 2026, Excel London I 29-29 April 2027, Manchester Central
Henriette Svensen @henriettePR
392 Followers 456 Following A Norwegian in Dubai / MarComms Professional / 'Simplicity is the ultimate Sophistication' - Leonardo da Vinci
The Institute of Cust... @instituteofcs
6K Followers 564 Following The UK's independent professional customer service body. Improving business performance through customer experience. Publish the UKCSI. #ServicewithRespect
Customer Strategy @strategymag
436 Followers 160 Following Agenda-setting online magazine offering practical customer service insight and bringing together customer-focused professionals
Mark Turner @marklturner
2K Followers 2K Following On the look out for stunned archaeologists and other quirky issues.
Northern Contact Cent... @NorthernCCF
1K Followers 1K Following The leading support organisation for the Call and Contact Centre sector across the north of England. Organisers of the North West Contact Centre Awards.
CCT - Capita ITS @cctonline
225 Followers 47 Following Call Centre Technology Ltd (CCT), acquired by Capita plc in 2011, is a leading business telephony & contact centre technology specialist.
NCSA Awards @ncsa_awards
299 Followers 278 Following The National Customer Service Awards celebrate the effort and impact of excellent customer service on the customer and business.
Call Centre Worker @CallCentreWorkr
424 Followers 29 Following You moan when you have to phone a call centre - let me tell you what we have to go through when we speak to the majority of you!
ContactCentres @contactcentres
4K Followers 501 Following Dedicated to the UK's Contact Centre Industry - Image thanks to Jabra UK
Call Center Today @CallCenterToday
5K Followers 117 Following Call Center Today is a consulting firm for organizations that have inside sales and customer care departments. We focus on training and development programs.
CouponVario @couponvario
998 Followers 433 Following I Love Share #coupons, #deals, #bargains, #discounts, #promo codes, #repcodes @ https://t.co/lIQh5gohNI
Syntellect @Syntellectinc
135 Followers 20 Following Syntellect helps our clients reduce costs, improve efficiencies and solve business problems through a strategic balance of contact center solutions.
CosmoCom @CosmoCom
107 Followers 13 Following Provides an all-IP contact center suite that consolidate multiple locations, communication channels, applications & all agent types on a single unified platform
BT for global busines... @bt_global
21K Followers 19K Following The official Twitter of BT for global business. News and insights on #Security #Cloud #Innovation #SDWAN #5G See @bt_uk or @BTBusinesscare for customer service.
ContactCentreLink @ContactCentre
355 Followers 3 Following The leading online news and recruitment site for the UK contact centre industry
Comms Business @CommsBusiness
9K Followers 4K Following Comms Business reports on developments across the channel in the UK. Follow for news, views, and opinions from vendors, distributors, MSPs and resellers.
ECCCSAs @ecccsa_awards
2K Followers 101 Following The longest running and largest awards programme in the customer contact industry for Europe.
Opus Research @opusresearch
2K Followers 645 Following Analysis and expertise on #CX, #ConversationalAI, #GenAI, #LLMs, conversational intelligence, contact centers, and intelligent authentication
Jonty Pearce @JontyPearce
11K Followers 11K Following Founder of Call Centre Helper, the UK's most popular contact centre magazine. @callcentrehelp
CallCentre.co.uk @callcentrefocus
7K Followers 893 Following The home of Customer Contact Expo, Top 50 Companies for Customer service and hub of all your contact centre and customer service news needs.Trends for United States
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