IPI (IP Integration) @ipiltd
Behind every IPI #ContactCentre solution stands a dedicated team with extensive contact centre, #cloud, security and #DigitalTransformation expertise. linktr.ee/IPIntegration Reading, Berkshire, UK Joined March 2010-
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Is AI ready to move beyond chatbots? In Digital Edge’s latest issue, Craig Farley (AI & CX Strategist, IPI) joins Reza Sadiq (CTO, Verizon Business) to explore what agentic AI really means for CX. 📖 Full interview: eu1.hubs.ly/H0sjkdM0
“Insurance is not a sector built for reckless experimentation.” AI may dominate headlines, but most insurers are taking a measured, outcome-led approach. In The Broker Magazine, Craig Farley explores how to move beyond the hype. 👉 Read here: eu1.hubs.ly/H0s3tsH0
Ramadan is a time of reflection, compassion, generosity and community. To our people, clients, partners and wider network who are marking this holy month, we wish you peace, strength and a blessed Ramadan. Ramadan Mubarak 🌙
Having a CRM doesn’t mean you have control of customer experience. In travel, leisure & entertainments, gaps appear when pressure is highest – mid-journey, high emotion, rising demand. 👉 Sam Windridge explores why CRM vs CCaaS matters: eu1.hubs.ly/H0rJswH0 #TLE #CCaaS
Proud to be jointly shortlisted with Europa Group at the #CCAExcellenceAwards for Best Technology Partnership 🎉 A 15-year partnership built on trust, collaboration & a shared drive to improve CX through technology. Huge thanks & congrats to the Europa team 👏
If customers have to change channel to pay, something in the journey has already gone wrong. Matt Taylor explores why #payments are still bolted on, how this creates friction & visible security & what good #paymentjourney design really looks like. 🔗 : eu1.hubs.ly/H0rwHnt0
@UKYouth We'd love for you to show your support here: justgiving.com/page/5kyourway…
If you can move 5km a day through January, you can pretty much do anything 💪 Huge congratulations to 33 people taking on our 5K Your Way challenge – moving 5km every day for wellbeing and to support our charity partner, @UKYouth. 30/31.. finish strong 🏁 #CharityChallenge
It’s #DataPrivacyDay. Great customer experiences start with trust – and trust starts with protecting data. 🔒 At IPI, we’re committed to strict privacy controls & industry-leading security, ensuring customer information is always safe, secure, and handled with care.
If customers have to change channel to pay, your CX has already failed. At #PCILondon, Matt Taylor unpacked why payments are still bolted on late – creating friction, abandonment and audit noise. PCI isn’t a project. Payments should be enabled by design. #Payments #CX
Proud to share that Sat Sanghera, CEO of IPI, has been named one of the UK’s #Top100InfluentialPeople 2026! 🏆 Recognising leaders making a real impact across business and society. 👉 Read more: eu1.hubs.ly/H0r95Dp0 #Top100 #TechLeader
We’re speaking at #PCILondon this week on a topic we’re passionate about: The Art of the Possible – Why forcing customers to change channel to pay is breaking your CX. 👉 If you’re attending PCI London, join us for this session at 10:20am. #SecurePayments #PCICompliance
Great CX often falls apart at payment. CX designs the journey. IT manages complexity. Security carries the risk. Payments become the compromise. 👉 Join our educational session at #PCILondon on enabling secure payments across every channel — without broken journeys.
“If your customer has to change channel to pay, something’s already gone wrong.” Ahead of #PCILondon, Matt Taylor explains why payments still hold #ContactCentres back. 👉 Join him 21 Jan, 10:20am, for IPI’s practical session on payment-enabled CX.
Great CX shouldn’t fall apart at the payment stage. Discover what “good” #paymentjourneys actually look like across voice, IVR & digital without forcing channel switches. 👉 Speak to our experts & join our educational seminar at #PCILondon, 21st Jan.
The new year brings fresh pressure for #retailers. Busy periods, rising costs, and higher customer expectations don’t slow down. Our latest @the_brc insight shares a practical playbook for protecting CX while adapting to economic pressures. 🔗 Read it: eu1.hubs.ly/H0qLWnp0
Wishing our clients, partners & wider network a wonderful Christmas and a Happy New Year 🎄✨ A special shoutout to our IPI people keeping the lights on over the festive period. Here’s to exceptional customer experiences in 2026.
🔮 What will define #retailcustomerexperience in 2026? AI will play a central role – but trust will be the true differentiator. In a new article for @the_brc, Sam Grant explores the key CX shifts retailers must prepare for now. 🔗 eu1.hubs.ly/H0qzBVc0 #RetailCXtrends
The future of CX is simpler, smarter, and more human. With the right AI support tools, organisations can remove complexity & help their teams work faster, clearer, and with greater confidence. 👉 Swipe through 3 practical ways #AI is already helping #ContactCentres.
Missed the last few segments of AI in the Contact Centre? Listen to the full episode on Spotify: open.spotify.com/episode/1pLT7R…
Will AI agents really become our all-knowing assistants, or is that just hype? Iain Bennett and Craig Farley break down what AI agents can do today, their limits, and how they may shape the way we work. Watch now! - eu1.hubs.ly/H0qn7cK0
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