Customer Experience Challenges @cxchallenges
We aim to empower leaders with lessons, insights, and recommendations from peers and experts about customer experience. cxchallenges.com Joined November 2018-
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We research dozens of products, services, platforms every year. Ironically, you all face the same barriers to your growth: 1. You're not selling/offering what people are asking for. Often this is a simple matter of using the wrong words, in others the offering is mismatched. ...
2021 is almost here 🙃 What are the CX lessons & fails we can learn from? - mailchi.mp/605b8883da49/l…
Recording from our final #COVID19 webinar and which concludes PH1's research intro how to elevate your customer experience and employee experience in a time of crisis
Recording from our final #COVID19 webinar and which concludes PH1's research intro how to elevate your customer experience and employee experience in a time of crisis
"What's wrong with most automated research? Imagine if someone asked how you're feeling, and all the options are predefined. The grey areas are where you get to understand." - @arpyd #CustomerExperience #Qualitative
"Don't assume technology solutions will solve the problem. Ask the questions, pose scenarios, have people appropriately trained." - @arpyd #CustomerExperience #EmployeeExperience
"Digital transformation was mentioned as the first solution offered, but it's not always the right one." - @arpyd #CustomerExperience #EmployeeExperience
"We heard that transparency made a fundamental difference to employees, which trickled down to customers." - @arpyd #CustomerExperience #EmployeeExperience
"How can we deal with uncertainty? #DesignThinking is an ideal model, because it's non-linear. Listening, seeing if it's true or not, iterating on solutions. Many businesses were doing it without knowing what it was." - @arpyd #CustomerExperience #EmployeeExperience
"The C-suite can't know what's happening. Committees need to be made up of people who experience what's happening. But if people are listening and no one's doing anything about it, you can't progress." - @arpyd #CustomerExperience #EmployeeExperience
"We learned that being employee-centric was more important than being customer-centric. They needed to feel you have their back." - @arpyd #CustomerExperience #EmployeeExperience
"We knew we needed to listen, and there are three kinds: - Community listening - Customer listening - Employee listening" - @arpyd #CustomerExperience #EmployeeExperience
"This was a case study of what future businesses and organisations might expect." - @arpyd #CustomerExperience #EmployeeExperience
"We wanted to understand: what were organisations doing from the perspective of their customers and employees during a time of crisis?" - @arpyd #CustomerExperience #EmployeeExperience
Register for tomorrow's event and learn CX strategies to make your org more adaptive & resilient
Register for tomorrow's event and learn CX strategies to make your org more adaptive & resilient
Join us on Wednesday
@TIAC_AITC has launched a broad, industry-developed recovery proposal to save one of Canadas economic drivers. Send your letter of support ↪️ tourismmatters.ca #RTO9 #TourismMatters @TIAOtweets
A directory of Black-owned restaurants in Toronto. It's not complete (Albert's! Ti Kay La! Buna Coffee/Nunu! Beach Hill Smokehouse! Enat Buna! Salaama Hut! Xawaash! Bilal!) but it's a starting point. Add below what's missing. afrobiz.ca/Toronto/Restau…
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15K Followers 2K Following Innovate BC helps foster innovation in B.C. so that British Columbians can benefit from a thriving, sustainable, and inclusive innovation economy.
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571 Followers 411 Following former Regional Lead North East US and Canada for Airbnb. Public policy and public affairs professional. Board member of the Hillman Foundation
Louis Rosenfeld @louisrosenfeld
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437 Followers 423 Following I'm not a human, but I did stay at a Motel 6 last night
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22K Followers 639 Following The Rotman School of Management is part of the University of Toronto, a global centre of research and teaching excellence.
Coursera @coursera
489K Followers 516 Following #LearnWithoutLimits on Coursera. Access online courses and degrees from world-class universities and companies. Visit https://t.co/iZWWGG1ypn for support.
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223 Followers 345 Following Co-founder of Modern Craft, an agency helping modern brands grow through better digital. 15 year agency guy, father, traveller, lover of vests, old fashions.On June 17, join @cxchallenges's webinar to learn strategies to help your organization prepare for future crises & disaster. They will present the findings from @PH1ca's study about how to become adaptive & resilient in a time of crisis. hubs.ly/H0r7Rsp0
What’s Really Plaguing Gen Z? forbes.com/sites/garydren…
The idea that Black communities and people of color alone are responsible for fighting against racism every single day is misguided and can have dangerous consequences. White Americans have a serious responsibility, in this moment and beyond.
And here starts the competitive race to open first....shouldn't @UNWTO and global industry associations weigh in here? cnbc.com/amp/2020/05/28…
We have lift-off! This week Quantic made its debut appearance in @TheEconomist. We're over-the-moon excited to be ramping up our marketing efforts as we continue to build a reputation as a modern graduate school. We are constantly inspired by our pioneering students and alumni.
Join Mad*Pow Experience Strategist, Liz Possee Corthell tomorrow as she explores the question "How do we design for a future we can barely see?" bit.ly/3ecJ2ci #COVID19 #ServiceDesign #Webinar
This was one of my favorite recent panels, on how businesses can prepare to handle the anticipated second wave of COVID while reopening. From @cxchallenges: youtube.com/watch?v=SvbLH-…
There's still time to register! We're excited for today's @cxchallenges webinar with Quantic Chariman/ CEO and Co-founder @tom_adams. Tune in at 3pm PT/ 6pm ET to learn how COVID-19 is changing the education landscape:
#Education has been strongly impacted by COVID19. We're fortunate to have @tom_adams of @QuanticSchool at tomr's webinar to share his take on this industry's #CX strategies. Join us at 3pm PT/ 6pm ET. eventbrite.com/e/how-covid-is…
I enjoyed talking about #GenZs prospects if #Covid decides to hit us with another round. And learned a lot from the panel discussion after. CX Challenges cxchallenges.com/event-recordin…
Relationships matter so much, in the time of #COVID19 and always. Businesses gain flexibility when they're embedded in cultural fabric.
"Businesses can become more community-oriented by: 1. Connecting with local civic leaders 2. Banding together with other orgs 3. Deeply understanding community needs" - @amybphd #CustomerExperience #EmployeeExperience
@QuanticSchool @tom_adams @mattcognac @angelsun @cxchallenges Registered. Would be worth attending.
Might write a thing on how there's waaaay too much emphasis on 'ideas' and 'ideation' in #servicedesign #designthinking etc 🙃
Nina Belojevic, DDB Canada Vancouver's Director of Experience will be speaking at "Designing the right CX for your customers & organisation" @cxchallenges #ddbcanada eventbrite.com/e/designing-th… @eventbrite
Join us on March 18 in #Vancouver for "Designing the right CX for your customers & organisation" to learn how to design and lead a CX project eventbrite.com/e/designing-th…
Please see below a helpful video with tips from @WHO about basic protective measures against #COVID19. For the latest information about measures underway at YVR, visit yvr.ca/coronavirus.
Instead of telling people to make a strategy, can we just ask them to make a plan? Can we ask them what they think we should work on, why, and the steps to take to do it?
Our CEO Craig Richmond recently took the stage at our Open House & Inclusive Hiring Fair for Persons with Disabilities. Read more about what he had to say in his monthly column. yvr.ca/en/blog/2019/c…
Service design is not UX — Hear from someone who’s made the transition #ServiceDesign #SD #UX #CareerAdvice bit.ly/2KfEF2M
ROI bias – the bias in the corporate world toward earning a profit and bringing investors monetary reward. Corporations are long-lived, I could argue that aiming for only short-term-profit is actually detrimental to their future.
#IAC19 is pleased to present: Gather Round: Sharing the Stories from UX Research by Kyle Soucy ow.ly/xopq30nK9iM
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