Calabrio @Calabrio
Empower your contact center as a brand guardian with our true-cloud, fully integrated suite that enriches and understands human interactions. #Calabrio calabrio.com Minneapolis Joined September 2009-
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Join Calabrio at #AvayaENGAGE2024! Connect with industry experts, explore innovative solutions, and gain insights that will propel your business forward. Register today with code CALABRIO100 for $100 off! bit.ly/3xImRtq #Calabrio #AvayaENGAGE2024 #CX
Bots automate customer interactions, lower costs and free up live agents for more complex calls. But how do you measure bot effectiveness? Learn how with Gordon Food Service as they share their journey to bot management success. Register today! bit.ly/3U1EkVa
Bots automate customer interactions, lower costs and free up live agents for more complex calls. But how do you measure bot effectiveness? Learn how with Gordon Food Service as they share their journey to bot management success. Register today! bit.ly/4422Z0n
Our new suite of Bot Analytics is here! Learn how Calabrio Bot Analytics helps contact centers measure, understand and improve chatbot and voice bot performance: bit.ly/3TTyvsY #Calabrio #botanalytics #chatbots #QM
Exciting News! Early bird registration is now open for Calabrio’s Customer Connect Conference Sept. 15-18 in Las Vegas. Join us for educational breakout sessions and networking with your contact center peers. Register today and save! bit.ly/3bwzubm #Calabrio #C32024
From Chaos to Clarity: Calabrio Workforce Management empowered the Finnish Tax Administration to bring order to their back-office enhancing efficiency and worker satisfaction. bit.ly/4aDG51I
📣Discover the pivotal role of part-time agents in contact centers! Check out our blog to learn how to solve staffing issues by bringing in talented people without breaking your budget. Explore the benefits, challenges and strategies for success: bit.ly/3IJOV1Z
Learn how Zappos Director of Operations, Precious Butcher, enabled agent self-scheduling, reduced attrition and more in Calabrio’s Working Smarter podcast! Listen for free here: calabrio.com/calabrio-podca… #CustomerService #WorkforceManagement #WorkingSmarterPodcast #Calabrio
Discover how GovSuite can help your agency exceed expectations and safeguard national security, all while streamlining compliance and reducing IT burdens in this article from Customer Zone 360! Read the full piece here: bit.ly/3vmU90p
Today we unveiled our new Interaction Summary feature! Available as an add-on, this feature uses GenAI to summarize communications between contact center agents & customers, maximizing productivity, reducing expenses and more. Learn how: calabrio.com
#EnterpriseConnect2024 is coming up! Explore cutting edge technology with over 15 sessions covering AI, CX, EX, UC, and more. Join over 5,000 professionals in Orlando on March 25–28, in person or virtually. Meet us at booth #1127: bit.ly/3v2O7SD
Take Charge of Contact Center Management with Calabrio! Our true-cloud, fully integrated Workforce Management Suite maximizes agent engagement to exceed customer expectations and encourage efficiency. Book a demo today: bit.ly/3wSKor4
Calabrio Product Evangelist, Dave Hoekstra, shares his expertise in this Destination CRM article diving into the advantages of integrating voicebots into mobile applications. Read the full article: destinationcrm.com/Articles/Edito…
Excited for #EnterpriseConnect 2024! Dive into the future of tech with 10 tracks, 15+ sessions on AI, CX, EX, UC, and more. Join 5,000+ professionals in Orlando or virtually from March 25-28. Don't miss Calabrio at booth #1035! bit.ly/3v2O7SD
Learn how to optimize chatbot management and transform bots into high-performing agents. Register for our live March 20 & 21 webinar now! info.calabrio.com/wod/crack_the_… Discover how to enhance virtual agents’ quality while maintaining cost efficiency and more.
Join the March Calabrio Customer Linkup March 28! Join other Calabrio users & explore agent efficiencies, share insights & win prizes! Get tickets here: eventbrite.com/e/march-calabr… #CalabrioLinkup
Crack the bot code! Join our webinar with industry leaders Ian Collins and Dave Hoekstra and learn how to optimize chatbot management, accelerate quality improvement and drive down costs. info.calabrio.com/wod/crack_the_…
Streamline Success with Calabrio’s Success Center (CSC). Whether you’re a Calabrio ONE beginner, need assistance or seek to engage with fellow contact center professionals, our CSC has your back. Learn more: calabrio.com/calabrio-succe…
Congrats to Calabrio Customers: My Tran, Manager Workforce Management at UC Davis Health and Chris Trujillo, System Director Contact Center Workforce Management at Memorial Hermann on their SWPP award win! 🏆#CalabrioCustomers #SWPP2024
Meet public sector demands with Calabrio GovSuite! Our secure cloud contact center solution for the U.S. federal government provides public sector organizations with secure, easy-to-use and scalable contact center software. Try a demo today: bit.ly/3TnizQt
Dave Michels @DaveMichels
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13K Followers 1K Following unified communications & collaboration and contact center industry analyst & consultant, Beatles freak, mom, wine lover. Mastodon: @[email protected]Five9 @Five9
15K Followers 11K Following Five9 strives to bring joy to customers, agents, and your bottom line. Learn about our cloud contact center services, omnichannel, AI, and more: https://t.co/ltYUYvXqdXShep Hyken @Hyken
109K Followers 14K Following Customer Service and Experience Expert | Keynote Speaker | NYT Bestselling Author | Shep helps companies deliver AMAZING customer service experiences!Jenny Dempsey @jennysuedempsey
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8K Followers 104 Following Leading authority 🎙️ for #CX Tech News #CustomerExperience #ContactCenter #CCTR #CCaaS #CRM #ChatGPT #AI #GenAI #CXNews 📩 Sign-up for Free 👇Avaya @Avaya
38K Followers 5K Following At Avaya we give our customers the freedom to take their business in the directions that benefit them most. We provide the paths to their success. #CX #CCTRNick Mehta @nrmehta
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4K Followers 2K Following Analyst/Thought Leader: Conversational Commerce, Intelligent Assistance & Chatbots; self-service, trust, convenience & security https://t.co/qpLpSn7mMUCall & Contact Centre.. @CallCentreEx
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2K Followers 965 Following The leading destination for contact center professionals. Visit our blog, (https://t.co/pAoiOdQqXO) or subscribe to the magazine, (https://t.co/ZDf14edYSq)NICE @NICELtd
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115 Followers 2K Following This is the official page of QnQ Market Research Insights. QnQ MRI is a global market research report reseller and consulting firm.Way to go @NICELtd for taking home the gold in Best Workforce Engagement Management Solution at #CXAwards24! 🥇 🎩 Hats off to finalists @Calabrio and @voss_solutions for pushing the boundaries in this category! ➡️ eu1.hubs.ly/H07XK600
BREAKING: @Calabrio adds #WEM Luminary @jimdavies to Exec Team as CXO. < Amid changing WEM landscape, adds former @Gartner_inc analyst chooses Calabrio, where he will combine role of a storyteller with a strategic one in shaping the future of Calabrio. buff.ly/3G1M6Jf
Calabrio, which provides software and tools for call centers, returns to the Fast 50 List at No. 27. bizjournals.com/twincities/new…
Despite economic headwinds, this year's list of fastest-growing private companies posts 2021 revenue of $1.47 billion, while employing around 9,800 people. bizjournals.com/twincities/new…
Learn how preeminent contact centers are transforming into profit centers. Download @Calabrio's full "State of the Contact Center 2022" report here: zcu.io/GMOU #Calabrio #BrandGuardian #SotCC2022
Your contact center is a profit center! Recently, I reviewed the “State of the Contact Center 2022” by @Calabrio This can help your contact center identify emerging strategies and stay ahead of competition. ➡ zcu.io/FVko #Calabrio #BrandGuardian #SotCC2022
Great day with @Calabrio in Orlando 🎤 1k people including online attendees! Bringing the energy for influencing change ⚡️
CTA – The New Mantra for Managing Customer Data Thomas Goodmanson, President and CEO at Calabrio, puts forward an approach for managing #customerdata 👇 cxtoday.com/data-analytics… #cx #cxnews #ccaas #saas @Calabrio
I am very excited to share I will be speaking at the @Calabrio Customer Connect keynote. Join us in Orlando, FL or tune into the live stream on Tuesday, September 27 at 9:00 a.m. ET. bit.ly/3RNfeaq
Inner Circle Guide to Remote and Hybrid Solutions info.calabrio.com/wp-the-inner-c… @Calabrio
Perfect Partner, Perfect Product info.calabrio.com/uk/dmg-wfo-pro… @Calabrio #technology #contactcenter #callcenter
Join us now talking #tech on our weekly #podcast
Episode: Ep127: We are LIVE! Talking Amazon, Cisco, Lenovo, Oracle, Qualcomm, Splunk x.com/i/broadcasts/1…
Learn #DataScience The Right Way by Garrett Eichhorn @TDataScience @Medium Go to: buff.ly/38MkfLC #AI #IoT #BigData #MachineLearning #ArtificialIntelligence #ML #MI cc: @samuel_wong_ @amuellerml @DalithSteiger
CTO of @ExtremeNetworks, Nabil Bukhari, joins me on #ZKast. We discuss the recent #ExtremeConnect event and do a deep dive on #DigitalTwin. Check it out. #SDWAN #AI @WDurow @Christi_Nix youtu.be/0PGltEP9RLM
Many thanks to Michaela Goss from TechTarget for featuring this article connected to my book, 'Customer What? - the honest and practical guide to customer experience' The link between employee experience and customer experience bit.ly/3mOtwcT via @TTBusinessTech
Good brands build products. Exceptional brands build community. #CX #Brand #Marketing
As a leader, you MUST live your principles. Principles shouldn’t just be words on a wall. They should be used to lead. Watch this “What I Know” video and read the notes: buff.ly/3HxFBgk #WhatIKnow #AdmirableGrowth #LeadershipLessons
Let's revisit this episode of The Modern Customer Podcast with Deanna Haas, SVP of customer experience at SOLD.com. Click the link below to stream the episode on Apple Podcasts, and help us grow the show by leaving us a review. linkedin.com/pulse/what-mod…
Focus On Customer Experience: Annette Franz Customer Experience on Apple Podcasts buff.ly/3zjQeRN #customerexperience #cx #culture