DianeMagers @DianeMagers
Dallas, Texas Joined January 2009-
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DianeMagers retweeted
As #CX professionals, it's important that we create the connection between "CX speak" and "C-suite speak". In this episode of my #CXpodcast, customer experience thought leader @DianeMagers takes us through the basics of communicating business value. julia-ahlfeldt.com/metrics-measur…
Right now it is all about change management!
Right now it is all about change management!
DianeMagers retweeted
Don't miss 'Link True Financial Value to Experience Management' by @DianeMagers, an excerpt from our new #eBook Build a Better Customer Experience. #CX #management panviva.com/blog/Link-true…
DianeMagers retweeted
Great tips here for employee retention and engagement. "Identify and improve the employee experience with the same rigor you apply to customer experience." - @DianeMagers @cxpa | via @BrandQuarterly brandquarterly.com/strong-brands-…
All the cx predictions for 2020 have ROI and financial value imperatives. Get started building your financial muscle here!
All the cx predictions for 2020 have ROI and financial value imperatives. Get started building your financial muscle here!
DianeMagers retweeted
50% of CX professionals say they are unsatisfied with their organization's ability to quantify the impact of customer experience on business KPIs like revenue, churn & lifetime value bit.ly/2WhWja6 @DianeMagers @CXPA_Assoc #customerexperience #cx #cxmeasurement
DianeMagers retweeted
Interactive Panel discussing new customer demands and transforming customer service to deliver an unforgettable experience at Customer Service Summit. With Nigel Henry @MLawder Lance Gruner and @DianeMagers @incite_group The Incite Group #customerservice…lnkd.in/eXCFvuA
Be bold. Be brave. Be the change your organization craves! #exp@thecore
Congrats!
DianeMagers retweeted
The U.K. #cxday2018 panel in progress! #cx @CXPA_Assoc
DianeMagers retweeted
A discussion with @DianeMagers based on many years of #transformingexperiences with & in #organisations, led us to #insights on #keycomponents #companies must consider to enable #customerexperience to #succeed. #CustomerJourney #CustomerCentric Read more:ow.ly/pxyd30m2CF2
DianeMagers retweeted
The U.K. saying ‘hi’ on global #cxDay #cx @CXPA_Assoc
Leading your brand through Experience Transformation? Join us in Dallas October 25 for a peer to peer working session on challenges Experience leaders face. #CXleaders #Cspark2018
Leading your brand through Experience Transformation? Join us in Dallas October 25 for a peer to peer working session on challenges Experience leaders face. #CXleaders #Cspark2018
Looking forward to helping new CX practitioners in developing impact for their brands!
Looking forward to helping new CX practitioners in developing impact for their brands!
Thanks for cheering this on! x.com/jrmygstn/statu…
Thanks for cheering this on! x.com/jrmygstn/statu…
DianeMagers retweeted
Learn from the best @DianeMagers and @cxwhisperer! Join our Long Beach, CA or Philly workshop and get ALL 6 courses in CX as an early bird bonus! Hurry, offer ends May 31! ow.ly/GakP30jJAYC
DianeMagers retweeted
Have you heard about the hands-on workshops happening on May 21, the day before CX Talks Dallas? They're presented by @DianeMagers and @DelightApostle! #cxtalks hubs.ly/H0c5jzN0
We were waiting for you! #cxfuturethink x.com/loyaltyrocks/s…
We were waiting for you! #cxfuturethink x.com/loyaltyrocks/s…
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