The Ascent Group Inc @AscentGroup
Management Consulting Firm specializing in Customer Service Improvement ascentgroup.com Athens GA Joined July 2008-
Tweets258
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Followers735
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Following2K
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Likes10
How do you measure First Contact Resolution? - mailchi.mp/b3e2dd5901a2/e…
Achieving First Call Resolution ascentgroup.com/shop/achieving…
Announcing a Webinar on Emerging Technologies in Automated Phone Systems - mailchi.mp/65c686afaa54/w…
Upcoming Webinar — A Look at Emerging Technologies in Automated Phone Systems, Oct 30, 2pm EDT - mailchi.mp/5b6b1ccc4306/w…
Just Released: Achieving First Contact Resolution - mailchi.mp/a686ec9c0cc5/j…
Advance Order - Achieving First Contact Resolution - mailchi.mp/d68fe9313c18/q…
How do you measure First Contact Resolution? - mailchi.mp/7eb1bc6d431c/e…
Just Released: Call Quality Practices - mailchi.mp/d7f9d45bffaf/j…
Improving the Customer Experience - Benchmarking results - mailchi.mp/7c49bed130fe/d…
The Ascent Group's Latest Research, Customer Experience Initiatives, Highlights Best Practices and Lessons Learned bit.ly/2x3GHL6
Introducing Our Latest Research - mailchi.mp/006ed89eea8d/d…
How do your call quality monitoring practices compare? - eepurl.com/cJ21dn
Now Available - Customer Experience Initiatives - eepurl.com/cJH0QD
Advance Order - Customer Experience Initiatives - eepurl.com/cHOUor
Enhancing the Self-Service Customer Experience ascentgroup.com/news/2017/3/22…
Share your Customer Experience successes -- we are benchmarking CX initiatives. Participate in our survey:... fb.me/3sUHEXdGj
Share your Customer Experience successes -- we are benchmarking CX initiatives. Participate in our survey: svy.mk/2kLsHn7 #CX
Introducing Our Latest Research - eepurl.com/cvqmfH fb.me/2AMctdiqF
New Research Available - Meter Reading Profiles & Best Practices - bit.ly/2igCTyP fb.me/7vpcmTIGU
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